Rated 3 out of 5 by kl1019 An "okay" stay
The hotel is conveniently located in the heart of the airport, however, the service of the front counter staff was not on par. The staff knew very little English and assumed everyone spoke French. As an International Airport, the staff should be fluent in English and should be able to communicate with those who don't speak French. Moreover, the staff were very negative towards their job and didn't really want to help. I suggest that the staff work on their attitude but other than that, the hotel was nice but stay away from the restaurant and their so called "famous breakfast". It was the worst breakfast I have had with the most limited choices.
November 21, 2012
Rated 2 out of 5 by Blodwin This hotel needs new plumbing
Hot & cold shower, very low waterpressure results in a less than vigorous start to the day.
October 4, 2012
Rated 5 out of 5 by Anand87 Location, Location Location
Location cannot get better when in transit.
Great Hotel, Service and room were fine.
May 29, 2013
Rated 5 out of 5 by andreaice a nice place in Paris
nice location, a quite place before flight very clean and confortable like home
January 11, 2012
Rated 3 out of 5 by Frazier14 Sheraton Paris Airport Hotel
We have stayed at this hotel several times in the past. This trip, we were very dismayed by an exceedingly unpleasant dining experience in the Saisons Brasserie. This bad experience changed our opinion of the entire stay. After a 45 minute wait, our simple meal arrived cold and inedible. The waiter did not care. Finally, a manager (Nazim) came to our aid and made things right. He explained the problem, he offered a solution and proceeded to remove the charge from our bill. He was very helpful and saved an awful situation from total disaster. Otherwise, our stay was acceptable for one night and convenient for an early morning flight.
June 5, 2014
Rated 3 out of 5 by AGNILIRT Poor answer
Everytime that I travelled with airfrance, I stay in your hotel. We usually stay in two doublerooms tha comunicate since I have two children. This time, unfortunately, one the rooms smell of smoke. I went to the reception and spoke to the maneger about the situacion and her anwer was: " You should have come before to complain. One hour has already past. " Then she said that there were not smoking rooms in the hotel. I don't know if there are, but is the fisrt time that one of the rooms have ashtreys.
It is very sad that a manager handles a situacion that way. She did not care about our problem and she had no intention in solving it.
September 17, 2012
Rated 4 out of 5 by mimstery Too many expectations
I liked it, but i was expecting better. I could not find any songs directing me to the hotel. It should be easier to find to my taste.
The elevators are small and saw only 2. The flyers, and welcoming notes in the room are old and used, they really look like they have been used over and over.
There are no explanations about how the AC/Heat work and charging 10 euros for guests who want to use the wi-fi in the room is a little but too much.
The morning staff totally ignored me when i wanted to check out so i walked out
It is a very calm place considering where you are located, and the hotel is beautiful.
I would definitely come back.
December 31, 2012
Rated 3 out of 5 Late arrival stay
We arrived on a train that had been delayed by 3 hours but entered the hotel by the main door which was locked shortly thereafter. It was all good to that point, however below are items that truly need improvement. We went to the room starving and found only a late menu that was either seafood meals or a heavy lamb dish. When I asked what else might be available I was told a chicken club sandwich....so for 25 euro I got a chicken club sandwich and potato chips which in my opinion is VERY pricey!!! Then, I needed to change my airplane seat and was told the internet access was only free in the lobby. I went to the lobby and tried to make the needed changes however arriving hotel guests kept knocking on the door that was then locked and NO HOTEL EMPLOYEE would let them in. I had to get up 5 times to assist late arriving guests as the employees were in a back office and unaware of late guests arrivals. When I asked how the late arrivals should get in, I was told they have to knock until we hear them...which was impossible for them to hear when they are not in the main lobby. A bell or something should be installed as the lack of a system is not right, very frustrating for the arriving guest and the guest on the computer being constantly interrupted to assist arriving guests. Then, the lobby computers totally froze and I spent the next 2 hours on my expensive cell phone trying to fix the issues created from the problems created with the frozen lobby computer. I really feel like at least your Starwood Preferred guests (if not all of your guests) should have free internet in their room so they are not subject to the hotel's computer and staffing problems. The above mentioned items REALLY, need to be adressed and changes made.
Here is the Positive feedback....The Female concierge employee on duty was FABULOUS and the shuttle to our terminal was great.
July 29, 2012
Rated 4 out of 5 by YULHNLCDG Doesn't get any closer to CDG
...than inside Terminal 2!
We needed a simple, convenient, cost effective option for a one night stay before a return flight to Montreal. This Sheraton fit the bill perfectly.
Decor was contemporary and stylish, yet practical. Complimentary Evian in our rooms for SPG elite members was appreciated. The check-in process was efficient and courteous, as was check-out.
Best of all was avoiding the need to catch a taxi or shuttle to catch our flight in the morning, and instead taking a leisurely 10 minute walk to our airline ticket counter. It made all the difference on our travel day, and ensured a lovely end to our trip to France.
March 17, 2013
Rated 5 out of 5 by SteadyAT Short but sweet
While I usually stay in town in Paris, whenever I have an early flight, I will spend the night at this property. This was the case on my last trip to Paris.
I really like the convenience of the location - if flying Air France, you literally walk to the terminal. This time, I was flying Lufthansa, and found out that the hotel was equally convenient as it was connected to the VAL rail that connects to the other terminals.
While my stay was short (literally just to sleep for several hours before my flight), my room was very nice, and clean. The manager also left a lovely note welcoming me back to the hotel, and a nice little USB gadget! This is much appreciated.
July 19, 2012
Rated 2 out of 5 by WorldTraveler365 Breakfast times need improvement / UNICEF Fees
I was disappointed to see that neither the Club Lounge nor the restaurant serves breakfast until 6:30am. This is extremely inconvenient for business travelers who rely on having a good meal before starting out their day. The quality of food also desperately needs improvement.
Watch out for the "UNICEF contribution" on your bill. This Sheraton property likes to slip this fee onto your bill at the last moment when checking out, thus causing problems for business travelers later when submitting travel vouchers at their places of work. Ask the person checking you out to remove the charge if you don't want to contribute.
February 1, 2013
Rated 2 out of 5 by kcranf Room Service
This location was ideal for a late arrival by car into Paris and an early departure. The room service was horrible. I would be ashamed to serve this to Guests in my establishment. We ordered the Club with salad and fries. The sandwhich was soggy and the tomotoes almost unedible. The 'salad' was a loose grouping of soggy green leaves. Nothing else. Typically a class of water is provided but this was omitted as well. Just an empty coaster sitting on the tray. While I appreciate the attempt at speed (I think there is a Pizza type approach of 20 min or free?) I would prefer the attention to detail and quality over speed
September 26, 2013
Rated 1 out of 5 by SmileDoc Disappointed
The stay started OK, but after returning to my room after dinner, it was warm and turning the AC down did nothing and the fan was on one speed. Called the desk and they said the engineer would adjust from a computer. Nothing got cooler. Called again, they sent an engineer up to the room who spoke zero English. That didn't bother me but he insinuated he was going to lower the temp downstairs. Again, NOTHING! So I slept above the sheets which is not my preferred way of sleeping and got a horrible nights sleep. At check-out, mentioned to the girl about what happened and didn't even get an I'm sorry! No mention of a credit, NOTHING!!! Poor customer service to say the least!
May 18, 2012
Rated 4 out of 5 by 2ManyHotels Perfect location makes up for any imperfections
This hotel is expensive when the facilities are taken into account, but the location entirely justifies the price. Walking distance from many of the terminals (indoors) so no need for taxis or trains. Upsides - despite the fact that guests rarely stay more than 24 hours the reception staff do a great job of making your feel welcomed and special. The club lounge is small, but has a great selection of snacks, all day long. Downsides - the rooms are a little clinical, more like an upmarket hostel. However, given the prime location the hotel offers value for money and a very quiet place to sleep between flights.
January 13, 2014
Rated 4 out of 5 by Dalna2014 Great Service
My family stayed here one night for a long lay-over we had in Paris. Check in service was ok for recognizing me as a Gold member. But the service I received after I checked in from Omar was exceptional. I requested a room change after we discovered the room smelled like someone had just smoked in it even though we requested a non-smoking room. Omar's attention to get us to another room right away was outstanding. Both my wife and I are Gold Members at other hotel chains, I would have to say Omar made us feel like true Gold Members. Thanks again and we would definitely use Sheraton Paris Airport Hotel again
March 24, 2014
Rated 4 out of 5 by AaronHarleyBailey Mixed Review
The waitstaff at the restaurant were often rude; particularly with the fine dining restaurant when they closed earlier than the published time and refused service. The beds are also not up to Sheraton standards (very uncomfortable, maybe Sweet Sleeper sheets, but not Sweet Sleeper mattress or pillows). Fortunately, the service from Fredrick and Nasser - when they learned of how rude the waiter had been - more than made up. They went way above and beyond to make my dining experience memorable and enjoyable. They really blew me away with their special attention and it more than made up. Also, this hotel is VERY convenient to the airport (especially if you are flying from Terminal 2).
October 11, 2013
Rated 5 out of 5 by prvihrvat Quiet convenience close to terminal
Staff was ready to welcome us despite late arrival; bellman and concierge were both incredibly helpful. Room was comfortable, clean, spacious; wake-up call and breakfast in the room were both on time. The triple glazing made this the quietest hotel we were in during our trip: even though jets were landing all around us we slept perfectly. The next morning a baggage cart was veryt kindly provided for our brief stroll to the Air France counter. This Sheraton is well-run and a stay on landing or prior to departing is a great way to avoid stress either arriving or returning from a visit to Europe.
April 1, 2014
Rated 4 out of 5 by MichaelMichael Great Location: Excellent Amenities
This hotel is exceptional for those preparing to or flying in to CDG. We spent the summer in Paris, and rather than hassle with the one to two hour cab ride, and the subsequent turmoil of catching a flight, we chose to spend the night before our departure in the hotel. It is a decision which reaped great benefits. We were able to decompress and relax from our wonderful stay in Paris, and thanks to the wonderful amenities offered by the hotel, each moment was splendid.
I highly recommend this hotel; as a SPG member, this is one of the great spots- especially given its incredible convenience.
September 18, 2012
Rated 4 out of 5 by ASalk Housekeeping
I chose this hotel due to its convenient airport location, having stayed here last year around the same time.
The room was perfectly fine, but although given a nonsmoking room, the linens reeked of cigarette smoke. We'd also been left with 2 almost finished toilet paper rolls. I brought this to the attention of the concierge in the morning (having declared it not worth demanding a room switch in the middle of the night) and hopefully things will improve in the future.
Only other minor complaint was that though an SPG gold member, no quick checkin/room upgrade offer/apology for problems.
September 19, 2012
Rated 4 out of 5 by siromar Better food options
The main attraction to this hotel is its location right above the TGV station. I would like for this restaurant to have a better food and beverage option. Even though the buffet breakfast starts at 6:30, there was no staff to be seen anywhere helping out with coffee. Must be a French work restriction, something I am familiar with. Even then, for dinner, most of the choices are not very inspiring and could use some French flair, as well as the wine list options. The restaurant and bar area could use some updating. I have stayed often at this hotel and would hope for a more varied menu.
December 22, 2013
Rated 4 out of 5 by BinghamBoy Perfect airport hotel
Stayed here 1 night on Cash+Points after having missed the flight. It's the perfect place if you have an early morning flight and you want to be 15 mins from the gate.
Was impressed by the staff - check in was smooth and quick, check out was even better. Shawon at the FD was super helpful and got us all the details about the flight we needed. Was provided breakfast in the room at 6 am; good Plat recognition - free breakfast, internet.
since I had a really early flight. Impressed with the efficiency and the courteous nature of the staff here -will definitely stay here again.
August 31, 2012
Rated 3 out of 5 by JohnB45 Noisy Night at Roissy!
We arrived from Birmingham UK 23.04.12,to spend a relaxing night at the Sheraton Roissy before departimg to Beirut the next day.
Approaching the hotel lobby we were greeted with an auful din of drums and vuvuzella's.This was apparently a protest by hotel staff on pay negotiations.
This noise was far in excess of safe decibel levels and indeed receprtion staff were wearing ear defenders.This action also meant that the major restaurant was closed.In this day and age one does not expect such hooliganism and the fact that the hotel allow such behaiviour is subject to criticism.
April 27, 2012
Rated 5 out of 5 by Lois43 A wonderful surprise
This was a wonderful surprise! We chose the airport hotel for convenience, but it was so much more! With the runways right outside, we had nothing but delightful silence in our room. The Club Floor is amazing in its offerings: complimentary day-long food, full breakfast, complementary wine and huge assortment of other beverages, a very comfortable setting and wonderful service. The hotel itself is managed exceptionally well with friendly, competent staff and eagerness to please. If ever return to Paris, the Airport Hotel will be our first choice for accommodation.
May 29, 2012
Rated 3 out of 5 by Karen66 Check in was unacceptable
Upon checking in on my business trip this last week my co-worker and I found our SPG status not to be correct. My co-worker received immediate attention and her status was corrected to Platinum. My status was never rechecked by Reception and she stated that my Gold status must have expired and I no longer had any. I was surprised and told her I just received a new card...that did not seem to make a difference to her. I found my new card and I proceeded back to the reception desk and asked her to change it...she said she changed it but I was charged for Internet .
May 29, 2012
Rated 5 out of 5 by Sdallas GREAT SEND OFF FOR RETURNING HOME
I have stayed a number of times before but in the past. I noted that there were quite a few negative reviews on Trip Advisor but, as a longtime gold SPG client I did not take this seriously rather continuing to maintain confidence with SPG. Our experience was perfect. The room was spacious, clean, quiet and had all the amenities one would need. As a gold member there was no charge for the internet and the reception agent said that they had so many higher level SPG members that they had no availability to upgrade gold but, although I was fine with this, she checked anyway. We did not avail ourselves of any food or beverage services this stay but have done so in the past and found them to be excellent. I would assume this continues.
May 15, 2013
Rated 2 out of 5 by Overpriced Good Location - Needs Improvement
Room was quiet and good sized but we had three people in it. You can't beat the location and the staff was really great. I paid with points and am happy I did. The room I stayed in had two big cigarrette burn holes on the desk and the carpet was old and worn. Overall, I think it is a shame that you charge 300 euros for this place. The location is great but don't you think you can at least put the money to better use by fixing the place up a bit? A minimum requirement would be to change the carpet and get rid of damaged desks like the one I had.
August 10, 2014
Rated 4 out of 5 by Shinergise Great service, shame about menu choice
Had fantastic service from all staff that I interacted with during my brief stay. Only disappointment was that the restaurant and brasserie menus did not offer a wider selection of more reasonably priced food. Even if I had taken the burger it would have cost me EUR 24 even before I added any gratuity and beverage. As a very frequent traveller, I would have preferred a wider choice of more reasonably priced food that did not mean I would have to leave the hotel to seek it out. The fixed menu was 54 EUR and I really did not want that much food.
March 10, 2013
Rated 4 out of 5 by JKOK7 Great hotel in CDG
Good airport hotel, connected to terminal 2 of CDG. Was granted early checkin as my flight arrived at 8am. Good help from staff
December 10, 2014
Rated 5 out of 5 by Hank I will stay at Sheraton Paris Airport Hotel CDG every time I sleep in Paris
I spend 25% of my days at hotels, of which mostly at SPG hotels.... I prefer usually the Sheratons over other brand,,,as its usually very reasonable compared to what I get, and i love to use the club lounges... This Hotel was very warm... staff very respected and professional, and the Hotel is very conveniently located near the international terminal i use... and the train and tgv is just under it....
u can go anywhere from there... and u r staying at airport upon leaving... so you don't haveto worry about a taxi and wasting an additional hour or more... to reach airport... further more, I checked in and and went back and spent my time at the club lounge... had a quick snack, coffee and answered last minute emails... before i took my flight...
May 16, 2013
Rated 2 out of 5 by AdTraveller Inconsistent!
(gold status) Stayed there 6 months ago and was treated like royalty - upgrade to club floor, free breakfast, free internet, nice clean room...WHAT a difference 6 months make! "upgraded" to a SPG room (same as basic room with a plaque on door), free wifi - thats it! Room was broken. No power for laptop, scratches on all the furniture, closets that dont open, shower and toilets that do not drain, dirty menus - just sad to see it go down so much! Room service was good - but at 30 euros for a sandwich you would expect that! Will stay a little further next time and just take a shuttle. FYI - the SPG "room upgrade" is a lie. Have stayed in Westin, W and Sheraton - only difference between regular rooms and "SPG Preferred rooms is a plaque on the door!
February 1, 2013