Rated 5 out of 5 by Onestepforward Good location
This hotel was very convenient and well-run; the staff was very accommodating and I would consider staying here again.
August 10, 2014
Rated 2 out of 5 by Overpriced Good Location - Needs Improvement
Room was quiet and good sized but we had three people in it. You can't beat the location and the staff was really great. I paid with points and am happy I did. The room I stayed in had two big cigarrette burn holes on the desk and the carpet was old and worn. Overall, I think it is a shame that you charge 300 euros for this place. The location is great but don't you think you can at least put the money to better use by fixing the place up a bit? A minimum requirement would be to change the carpet and get rid of damaged desks like the one I had.
August 10, 2014
Rated 3 out of 5 by huitre Room was too far from the elevators
I arrived at the hotel in a wheelchair. The room I was given #128 was almost as far as possible from the elevators. It was a great effort for me to walk to the room and from the room in the morning. I suppose it is my fault for not asking for a room closer to the elevators. I usually get a message asking if I want to up grade to an Executive room, this time I did not. Maybe that would have solved the inconvenience also. I will know the next time. I hope the pending renovations will help also. Thank you.
August 9, 2014
Rated 3 out of 5 by Louis35 Suite - Smoking
Overall, the hotel is alright.
Good service for an airport hotel.
Staff is responsive and room was clean and well prepared.
Just 2 comments:
- Smoking room, the smell was unbearable. no windows, so the smells stays and the room tends to smell like an ash-tray.
- Room service prices are shocking. 30e for a burger or for a soup... it's too much, especially that nothing is available around for dinning.
August 8, 2014
Rated 3 out of 5 by Brandon2014 Great location and good rooms.
Was very disappointed in the food/snacks available in the club rooms floor suite. No variety or taste. Buffett breakfast in main dining room was mostly cold...eggs, potatoes, bacon, etc. This should not be for the price of the room which included these amenities.
August 6, 2014
Rated 2 out of 5 by LuisF Quality decreasing
It was my felling that the quality of the hotel is decreasing. I was given a room that stink cigarette that was then given a non-smoking room as a special favor!
August 3, 2014
Rated 3 out of 5 by Phil2014123 Plumbing issue
I've stayed at this hotel several times because of its proximity to CDG. Until my recent visit everything has been outstanding. On my recent visit, I found myself standing in water up to my ankles in the shower. It was very unpleasant. Also, I was charged erroneously for a purchase from the convenience bar. The same thing happened last year and I let it go. This time I asked that the bill be corrected and it was done without question.
August 3, 2014
Rated 4 out of 5 by 3plusTheDog Check out problem
No free internet connection in the room, the reception clerk was not professional. And our room was partially ready. Otherwise, the concierge was great with me and my special request for the dog.
August 1, 2014
Rated 4 out of 5 by kyshel Attentive Staff
Twin beds not great, not best Starwood type.. Not easy to charge PEDs. Found toenails on carpet/sharp plastic thing. Had to move rooms. Only compensation was some treats sent up. Hotel doesn't upgrade Gold members. Only free wifif (or 19E!!) Bar is very hot. AC is almost ok in room. Bath and location are best features. Food/Bev too expensive. Only one Gold desk. Might return due to SPG pts and location. Otherwise, no.
July 31, 2014
Rated 5 out of 5 by CLC1 Great SPG Experience
This hotel sits right on top of CDG Paris airport & the TGV stops right under it. You can't get any more convenient accommodations. The staff was friendly, helpful and professional and were very aware off treating a Starwood VIP with appropriate service.
July 28, 2014
Rated 5 out of 5 by BT007 Great place, Only small hick ups
Great overall experience just small hick ups. Horrible serviettes and organized ness at restaurant. Needs a swimming pool. Great beds, good staff, good food, wonderful location at CDG.
July 26, 2014
Rated 4 out of 5 by FromCalifornia Excessive prices
The location is excellent and it has many advantages. However, the prices for food at the restaurant is excessive given the mediocre quality of what is served. For that price level I would expect something more classy. E.g. the bread feels like yesterday's bread, the butter comes from a little plastic tub, the cannelloni were clearly out of a package of frozen food, etc.
July 23, 2014
Rated 5 out of 5 by Lividdavid Exactly what it appears to be.
The main attribute about the hotel is that it is within the airport. One can roll one's luggage from the airport to the front desk with a free luggage cart.
I arrived after staying in a village for a week. The advantages of being in a modern hotel was overwhelming. I needed to catch up on my email, repack my suitcases, get ;a good shower, and sleep well. All these things worked out very well.
The internet is pricey, but one can hook up 3 devices as well. It works well, too.
The only problem I had was in the bar. The dinner line at the restaurant was long, and the prices are high. So I looked at the food items available at the bar. I found penne al arrabiata, and this is one of my favorites.
The problem in the bar is the seating. One has a choice of low tables with comfortable armchair or the bar with tall barstools with no backs. The table-and-armchair wouldn't work. So I opted for sitting at the bar. I would have preferred a barstool with a back. I hoped it would work.
The food and drink arrived soon and it was fine.
The problem was that the bar itself is made of metal (zinc?). Touching the bar caused my hands to develop a METALLIC SMELL while eating food. This is off-putting to say the least. Zinc may make it an authentic bar, but marble would be better.
July 23, 2014
Rated 4 out of 5 by Traveler506 This hotel is very convenient to airport
We stayed at this hotel for one night because our flight was in the next morning. For an airport hotel, I think this is a great one. It's located inside the terminal 2. The room is clean, quiet and spacious and face the airport runway. The bed is comfortable. The food in the club lounge is actually not bad, especially the evening snacks. We experienced how bad the traffic is from Paris to CDG. So if your flight is early in the morning, I strongly recommend this hotel, so you can have a relax sleep.
July 18, 2014
Rated 2 out of 5 by Gylia I do not recommend
1 On the arrival at one price and at the exit from the card removed another amount. 2 The room is very strong tobacco smell was that when we were evicted we soaked smoke. 3 When leaving went to smoke, I remembered that she had left the phone (less than a 5 minutes). Approached the adminestratoru and said that she had left the phone and I will soon check the plane. to which she replied let can not send a maid. Well, a very long talk on the phone with her maid and called her several times, stood for 20 minutes, and I asked myself go and look. After 25 minutes I was told that no phone, I was told prietom first room that had not yet been removed. So we can say steal right at your nose and rude. Very often come and now the court does not have a desire to stay in this hotel
July 14, 2014
Rated 5 out of 5 by LMGontheGo Best In Class
Loved this hotel including the proximity to the airport and railway to downtown.
July 13, 2014
Rated 3 out of 5 by ambrosia2014 Nice room but bad food.
The room is nice with all the modern amenities. But the food and services at Restaurant Les Saisons is poor. My Cod was raw and vegetables were way too salty to be edible. The item was removed from the bill but it was a disappointing dinner none the less.
July 13, 2014
Rated 2 out of 5 by asw001 dissapointing
A no smoking room on an spg floor
1. the room smelled of cigarette smoke and there was an ash tray in the room
2. no shower. only a tub
3. coffee bar stocked only with decaf coffee
July 11, 2014
Rated 4 out of 5 by Xxxyyyy Overnight
The place is convenient if one is traveling.
July 10, 2014
Rated 5 out of 5 by Jon311 Convenient All Around
Ideal location to airport terminal, train station, and Air France kiosks (right outside hotel entrance)
July 10, 2014
Rated 2 out of 5 by focus hotel was a disappointment
the hotel seemed rundown and needed care.
July 9, 2014
Rated 4 out of 5 by LADoc Great option if you're flying out of CDG
To begin with, the ship-shaped Sheraton at Charles de Gaulle Airport makes it one of the most creatively designed properties in the Sheraton chain. The check-in was fast and friendly. Although I had to ask for my SPG Gold upgrade, I was promptly and cheerfully placed in a Club Room, which included a delicious full breakfast. The rooms are modern and comfortable. My only negative was at the restaurant. With only one other couple in the dining room, neither our server, nor her four colleagues seemed very interested in making our dining experience a good one. For example, after waiting nearly 20 minutes for out appetizer (soup),we finally got another waiter to alert our server. When she finally brought the soup, there was no apology, no explanation. When I brought this up to the manager when we left, he seemed totally disinterested. My recommendation is to stay at the hotel, but five minutes over to the terminal for your restaurant.
July 8, 2014
Rated 4 out of 5 by traveller17 still expensive. meal service improved
We had to lug our suitcases to the auto door because the gate was broken.
otherwise no complaints.
at last, the restaurant service was acceptable.
room cost was only a bit steep; restaurant was quite steep
July 4, 2014
Rated 4 out of 5 by SallyLou Great for flights; little dining options
We found the convenience of this CDG Sheration an easy and comfortable way to end our trip; however, the food offerings in the bar and restaurant were not to our likings (too much pasta and fried food, few French items) and extremely expensive. The beet salad and scallop dinner we setttled on were good, but costly. The by the glass wines offerings were very limited. And, a basic vodka was 15 Euros, more than a nice glass of wine.
July 4, 2014
Rated 1 out of 5 by Monte Needs improvement
Some comments: Staff generally does not seem too happy to working at this hotel. The restaurant was not too tidy and breakfast buffet seemed to have older food. The cooling did not work well in my hotel room. On the positive side, the window system is sound proof. overall, dated hotel with staff who did not seem really like they wanted to be working there.
July 3, 2014
Rated 4 out of 5 by BadNightSleep No Alarm clock
I must admit I have never stayed at a hotel which does not have an alarm clock in the room. I called guest services and they politely told me that the hotel does not have any.
I cannot trust a "wake up call request" only and need an alarm for back up.
Therefor I had a very poor nights sleep.
July 2, 2014
Rated 4 out of 5 by nanou1 great location
great place, quiet, if wifi was included for the member , that would be nice
July 1, 2014
Rated 5 out of 5 by JayBee8123 Best hotel at Paris CDG airport
Excellent hotel with excellent staff. It's so popular that checking in and checking out can be a wait, but no more than any other 5 star hotel. My second stay there and will be there again in about a month.
June 30, 2014
Rated 2 out of 5 by UnhappySPGTraveler Declining property, poor service, high price
I have stayed here a dozen times over the years; this will be my last until upgrade/new manager is found. Service was appalling bad. Waited 45 minutes in the bar which had one staff member; had to go to bar to get drinks. Breakfast buffet of 33 euro pp was dismally poor. Rooms worn, carpets stained, badly needs overhaul. At 399 euros per night, this is probably Starwood's most profitable hotel!
June 30, 2014
Rated 3 out of 5 by Rissy Mixed
Check in was timely and accurate. Twin bedded room actually had an extra 3rd twin bed, which was not requested or wanted, and took up too much space. Gold perks were readily explained and appreciated. The restaurant was extremely expensive, about $33.00 for a cheeseburger, and there were no less expensive alternatives. Service was horrendous at the restaurant, we received wrong orders and had to send back 2 meals. For that price, and with the limited menu, we expected better food and service. The waiter could not process any of our credit cards, saying it was all the fault of our multiple cards (which had worked perfectly for the past 10 days and also worked perfectly the next day at checkout) Check out was awful, over a 30
minute wait, which is inexcusable at an airport hotel where people need to catch an airplane.
June 30, 2014