Rated 5 out of 5 by Psmurf1 Great stay
Staying at this hotel is like living on the water with a cool breeze. We left Phoenix at 110 degrees and arrived here to 70 degrees. We stayed using our Starwood points and were upgraded to a Marina Suite. All the amenities plus great views from two balconies. well worth extra points needed. The only drawback is the bathroom is really small for such a large Suite (600 sq ft).
The Club lounge on the top floor offers a great view and some munchies for free but the drinks cost..
We drove but if you flew in you would not need to rent a car as they have an airport shuttle as well as local shuttle bus stops at the hotel to take you on a tour and cost only 3..00. It you drive to these same places you will have to pay for parking. Parking at the hotel is a little steep at 22 dollars per night or valet for 30 dollars.
August 20, 2013
Rated 2 out of 5 by Traveler8675309 Room Not Available - again
I'm a platimun memeber in the SPG program. I checked in last week at 330PM. Room wasn't ready. It wasn't until around 430PM that I got my room...after three trips to the front desk to check on it. This was my 3rd time staying there and 3rd time my room was not available until well after checkin time. Last time it I didn't get into my room until 6PM. Also, you have to pay $24 for parking. Not a big deal, but you are paying to park in a dirt lot. That's not really acceptable. Most of the paved spots are for the valet parking. It would be great to see them take some of the revenue from the parking and apply that to paving the lot.
The staff is friendly and I appreciate them, but they just couldn't do anything for me.
I wrote a letter to the general manager describing my expereince...no response.
August 16, 2014
Rated 2 out of 5 by Norm69 Club Lounge
The Lounge leaves a lot to desire, it does not have any dress code as patrons could wear swimming costumes during the cocktail time which we found offensive. Coffee machine was not available outside of the breakfast and cocktails, so you could not go there during the day for a coffee, the prices for Beers and Wines were the same price as in the bar downstairs except you were forced to pay a service charge of 20% when their service was non existent. As a courtesy I went to the front desk on the day prior to departure to ensure that I had been given a late check out was told by Natalie that there was no record of my Starwood number and told I would have to pay for a late checkout when I complained to the duty manager they had looked up the wrong room and I was told that I should not have got upset with the information I was given and as I walked away I noted that the so called was snickering which I thought was an insult
August 18, 2014
Rated 3 out of 5 by brownie older hotel....
This hotel is an "older" Sheraton with small rooms and bathrooms. The hotel is located near the San Diego airport which is convenient however when you open the sliding glass doors you are overcome by jet fuel odors and noise! The walls are "thin" and I was able to hear noise from the rooms nearby. Did not get an upgrade with my Platinum status ... had to ask for the amenities and no upgraded room. The Club Lounge was nice. The location is great for the airport but you must take a taxi to do anything else in the area... nothing nearby (stores, shopping, tourist attractions, etc.).
January 17, 2012
Rated 3 out of 5 by Lisa82 A little disappointed
I arrived to the hotel on 8/12/14 around 3:30 PM and proceeded to check in. I had reserved a room since 5/8/14 • Traditional Marina Twr Nonsmok, Smoke-free with King Bed. The receptionist gave me a Lanai room on the ground floor #5114. I advised her that i had made reservations in Marina Tower with King Bed and asked her if i can have anything with view. She said we do not have any other rooms with king bed available.
few hours later around 6:30 pm, my coworker arrived and checked in and told me that she a got a room with king bed and a great view. I was absolutely disappointed of the dishonesty of the receptionist.
In addition, i was not provided with room service on my 8/13/14. i called guest services twice and they guaranteed that someone was going to be there to clean and it never happened until the next day 8/14.
August 15, 2014
Rated 1 out of 5 by RJATraveler Run don't walk from this hotel
For a Supposed 5 star hotel that charges 200 dollars a night, this would be a place I would run from and not look back. I stayed here for a business conference and found no real value in this property. There were many problems and Sheraton needs to look at this hotel closely.
We arrived and the first thing I notice for a premium hotel was the dirty and un-vacuumed carpets in the hall ways that did not get vacuumed the entire four days I was there. The hallways were dinged up, needed paint and the baseboards had layers of dust. The room was dirty and the furniture and pictures had not been dusted in months if not years. There was a 1/2 inch on dust on the pictures, baseboards and wardrobe. The bathroom was worse that a gas station bathroom. We arrive about 1:30 in the afternoon and called housekeeping. When I returned to the room at 5 I had to call again before they sent someone up. The person they sent did a quick clean in bathroom and a quick vacuum. They failed to address any of my other concerns my entire stay. On our day of our arrival we went to Quinn's for lunch. I had the bacon cheese burger and fries (at $16.00). High prices for subpar food. The burger did not come with bacon or cheese. The server was rude and did not want to correct the problem. When I insisted, the burger was returned to me 10 minutes later. They put cheese and bacon on the burger and then microwaved the whole plate, lettuce, tomato; onion and pickles were all hot and wilted. The server was put out when I asked for ketchup and mustard. I asked for the manager. The bar person came up and told me he was the manager. When I told him of my dissatisfaction, he told me he was sorry but that is how the food came, he could not do anything about it and I still would be charged for it. I went to the front desk, the clerk expressed her apologies and told me that she would have hotel management contact me. I am still waiting. I ate breakfast in the Harbor View restraint twice and regretted it twice. The service was ok. The food was overpriced ($17.00 for an omelet and $4.00 for a cup of coffee) and poor quality. Rubber eggs, cold potatoes burnt tasting, cold coffee and cold toast was the normal. We also go to experience a false fire alarm at 11:30 pm. We were asked to leave the room. No explanations of apologies for the false alarm. The coffee service was incomplete in the hotel room and that situation was never corrected the entire trip despite several calls to housekeeping. This hotel has a long way to go to live up to being a premium hotel. I have stayed in other properties owned by other companies that were 5 stars in service, food and cleanliness categories at 90 dollars a night. If another conference is ever scheduled here, I will find another place to stay and just drive over for the conference only. I am still waiting for management to contact me as I was told. (Don’t think it will happen.)
January 21, 2014
Rated 5 out of 5 by SassySabrina This hotel is a complete experience of comfort and relaxation
I had the pleasure of staying at this hotel for three nights to attend a conference. I took my 17 year old son with me to enjoy San Diego during the evenings after my conference. The amenities of the hotel were extremely nice. They have a nice gym which my son used everyday. We also enjoyed the arcade area and played some pool, ping pong and air hockey. The swimming pools were stocked with fresh towels and were beautiful and relaxing as was the whirlpool. The views of the marina from the hotel are breathtaking. I requested a refrigerator and one was available and they immediately brought it up for us. The rooms were comfortable and very quiet. We also enjoyed the private terrace. It is close to many SD beaches and attractions. My son and I were able to rent a kayak right outside the hotel across the street in the marina. Talk about convenience. It is also very close to the airport and their shuttles are timely. I highly recommend this hotel and will definetely book there again when I return to SD.
August 18, 2014
Rated 3 out of 5 by Aug122014 Need some improvement
The self-parking should not be a dirt lot for $25 per night! That is way too expensive and the other hotels in the area do not make you park on dirt. There is a charge for everything! However, it was a great place for the EEOC Conference. The meeting facilities and food was fantastic.
August 18, 2014
Rated 2 out of 5 by GunnarSD Clueless Staff-Unorganized
I live in the far reaches of North County San Diego to we decided to spend the night at a hotel near the airport since many have a rate that includes parking. It just seemed easier to drive and stay at the hotel than try to arrange a car hire to have us at the airport at 5:00 am. The rate advertised said up to 10 nights valet parking included. We arrived at the hotel around 10:00 PM gave the car to the valet and informed them we were staying on the rate that included the parking and the date we would be returning. At the front desk we told the clerk that we had parked our car under the rat that included the parking.
My belief was that Platinum level loyalty to the brand might be worth something... but it did not appear to matter to this hotel.
1) Se were placed not at the main hotel but several blocks away at the "second tower".
2) There was no WiFi in the room
3) The front dest staff was constantly on the phone while I was attempting to check in causing a long delay.
4) There was no Platinum recognition and to the best of my knowledge there was no upgrade. I asked if an upgraded room was available and was told no, not in this hotel.
5) The front desk person spoke only in broken English appeared confused the whole time. I mentioned twice that we had the rate that included parking and she acknowledged.
6) The first shuttle in the morning was late in the morning with standing room only.
7) After about 23 hours of flying from a cruise in Europe we return to the hotel after our trip we gave the valet our ticket and was asked for the room number. Since it was eleven days since we checked out we did not remember the room number and were told we needed to go inside. The person at the front desk was on the phone so we waited, and waited, and waited. We explained the situation and she asked for our confirmation number... so out came the laptop and I search for the confirmation number, she said there was no reservation with that number. I then provided my SPG number... she said there was no reservation... I then unpacked my suitcase to find my statement from check-out. I hand the clerk the statement and she said she could not find the reservation... I asked her to PLEASE look again and upon a further search she found my reservation and said we owe for the parking eleven days. (elapsed time from hotel arrival to now is 20 minutes)
After arguing for several minutes and showing the rate on the SPG web site this confused person was able to call the valet. The valet then wanted to charge us for valet parking... after more calls we paid for one additional day of parking. Elapsed time from hotel to getting our car from the valet over 45 minutes.
I stayed at this hotel in the main building several years ago in a Club Level room and had a good experience. I told my wife it was a nice hotel when I made the reservation but found it was not what it used to be. Perhaps the service and the rooms are nicer in the main building but I will most likely choose another hotel in the future or just arrange a car from home because staying here did not save any tim or frustration.
I am not giving up on Starwood but would suggest others ask questions when making a reservation if considering a stay in this property.
November 28, 2011
Rated 4 out of 5 by TCox724 Great Getaway Weekend
This hotel was perfect for our wedding anniversary weekend getaway. The service at the pool was excellent. The staff at check-in was accomodating. The hotel is very clean, and harbor view was breath-taking. We will definitely visit this hotel again.
August 18, 2014
Rated 5 out of 5 by Rynptt Blessed
It exceeded our expectation. We are so blessed by the staff. We checked in with Mylene and received a very warm welcome. She took the time to answer all our questions and gave us enough info about the hotel. We love her positive attitude. Made the start of our anniversary celebration special. Checked out with Marta. And once again blessed by her service and help. Can't wait to go back if there are any good deals. Yelp review was wrong this time. Needed to stop by and wrote a responsive great review on yelp. Keep it up! Blessed by your commitment and service.
January 17, 2013
Rated 4 out of 5 by DL20 Sheraton
Overall good experience compared to others. Parking was very expensive. Nice view of the downtown and harbor area. Easy to the airport.
August 18, 2014
Rated 2 out of 5 by UnsatisfiedGuest40 Unsatisfied Guest
I was very dissatisfied with my stay at this location. I have frequented the Sheraton chain for many years.
August 18, 2014
Rated 4 out of 5 by sw33tf33t Great customer service
Outstanding service, the only downside was the pillows and bed (had a dent in the mattress)
August 18, 2014
Rated 5 out of 5 by cg81 Awesome views
The views from my room were fantastic! Very relaxing - thoroughly enjoyed the experience.
August 18, 2014
Rated 4 out of 5 by LRiley Superior Guest Service
We arrived at the hotel after a long and congested drive. Upon checking in, we discovered that there was a miscommunication with Starwood and the front desk in San Diego regarding our room reservations. We were very disappointed about not having the appropriate accommodations, At that point we asked to speak with a manager, and were introduced to Mr. Jeffrey Marshall, the Director of Front Office. Mr. Marshall was extremely patient, gracious, and professional. He is a great asset to your organization. Mr. Marshall patiently worked with us and found a great alternative to our original reservations. Mr. Marshall's personalized service and excellent care and attention to his guests needs made this vacation a very pleasant and memorable family experience for us. Thank you!
August 11, 2014
Rated 5 out of 5 by Bearsy Excellent Hotel for Comic Con
We were assigned this hotel by Comic Con for our stay. I am so happy we got this hotel. We came on the train for preview night, Wednesday, and arrived before check-in. This hotel does have a shuttle service to the airport, but not to the train, so we had to pay for a taxi to get us to the hotel.
At the desk, I asked if we could upgrade our room to Club Level, and they did the upgrade with no problem. We also were able to go right up to the room since it was ready early. I requested a refrigerator and one was brought up within 10 minute, no extra charge. The room was fabulous, the view on the 11th floor was spectacular. The room had a fantastic balcony with a table and two chairs.
For breakfast we went up to the club for free continental breakfast, and at 5:00 they have free h'orderves. One small problem was our in-room safe wasn't working, so I contacted them and maintenance came within 15 minutes with a gadget to re-set the safe. All is now working well. One of the features I thought was so great was the texting system. You just text them if you need something, you don't need to call them. They respond right away. I loved the texting feature.
The beds were wonderful, really wonderful. I wanted to take it home with me. The bathroom was a good size with a tub/shower combo and lots of counter space. We were given one small bottle of shampoo and conditioner each night for three of us, and were able to make it work, except on the last night. A new little bottle of shampoo was not left, so I had to go in to the shampoo that I brought for just in case situations.
We went to one of the pools, probably the kid’s pool. It was huge with seahorses around it shooting water into the pool. They have pool-side food service.
The food was average and expensive. We ordered room service, and it was delivered within 45 minutes. They do charge and extra 20% and an extra $3 fee for delivery, so I would consider that the tip is already included. The food at the Quinn was also average. It’s a bar/café combo, so I wasn’t expecting gourmet. You can charge the food bill to your room, which was nice.
When it came to checkout, we were able to check-out at 8:00 am, and store our bags with the bellhop. This is one small area that needs a little more attention. Twice I had to wait a while, once while checking in our bags, and then again when I wanted to retrieve our bags.
All in all, it was a fantastic hotel. I was contacted to make sure everything was going well and they really seemed to care. I would love to stay here again…and again.
July 29, 2014
Rated 4 out of 5 by Sandy7 Great view!
Really enjoyed our time in in Harbor Island in the Sheraton. We were on the 10th floor and had a wonderful view off the balcony of the harbor. The room was very nice and well kept. Was impressed with the maid service - they did a great job.
Our only glitch was with one front desk person. When I talked with her the night before our early morning check out, she said we would had to have our room inspected before we could leave the next morning! Ridiculous and not what you want to wait for at 5:00 am!! The next morning, the clerk said he didn't know where that came from and apologized as were supposed to be "preferred guests".
July 30, 2014
Rated 2 out of 5 by DissatisfiedStay Left me surprised and dissatisfied
I was very surprised when it took over 2 1/2 hours to receive drinking glasses to my room from room service.
The conference rooms and the general areas of the hotel were extremely cold and uncomfortable.
During the registration process the hotel boasted of an over the water view, it was more like through the pine tree, over the parking lot and street and part of the air port then over the water.
During lunch at Quinn's Moore, there were a bunch of gnats flying all around us and the booth upholstery was very dirty.
On my last day, I found that the bathroom towels were dirty or stained.
I was very dissatisfied with the stay and will report this to the conference committee.
January 21, 2014
Rated 5 out of 5 by RickB71 Outstanding in Every Respect
Every member of the staff at this hotel was excellent. They were courteous and fulfilled every request I had, and on this trip I had many more than normal. I could not have asked for anything more from the front desk to the concierge to the valet. The room had spectacular views and was well appointed. My only comment on the room would be that I don't like shower curtains and would prefer a large shower rather than a tub with a curtain. However, it is hard for me to find any other fault with anything at this hotel. Outdoor fire pits were inviting in the evening, and the pool and pool bar were excellent as was the breakfast buffet. If you are staying in San Diego, this is one of the very best hotels there. I've stayed all over the city, and this hotel is at the top of my list.
August 10, 2014
Rated 1 out of 5 by Norm1021 Outrageous
The stay was fine. The prices at the hotel were on the high side, but reasonable. Until check out, when we were charged $11.49 for ONE bottle of water from the mini bar. I'm sorry, but that's simply outrageous gouging and it really left me with a very negative impression. Plus $22.00 per day to park in a rutted pot hole filled dirt lot where you had to walk between construction vehicles and cement trucks to get to the hotel should have given me a clue that this hotel is "out of touch".
December 23, 2012
Rated 4 out of 5 by AMD5 Nice hotel near airport
Great club lounge, average rooms, nice staff.
August 16, 2014
Rated 1 out of 5 by Jeyce77 This hotel is not worth the cost.
The hotel staff was rude, inattentive to my needs and concerns.
I was placed in a room in the Lanai section, which are comparable to the stay at a budget motel stay at the price of luxury stay.
You have to pay to park and there is never any parking near your room.
June 22, 2014
Rated 1 out of 5 by Kathy89 Unfriendly
Upon arriving the young girl at the desk never greeted me with a welcome to the hotel. She seemed put out that I was asking her questions. I had asked that our room be cleaned but was not on first day. We had to wait downstairs at 4:00 while they sent someone to clean it. The next night at 9:00 there was men in the next room doing some repair work to the washroom. We did get $50.00 off our bill for that. Upon leaving the young man did not ask how our stay was or a thanks come again! He did say I had a mini bar charge which I didn't. As a Starwood customer I would never stay or recommend this hotel to anyone.
February 7, 2014
Rated 4 out of 5 by RideHerd Unsatisfactory Room
As I was getting ready to go to bed, my foot stepped underneath the bed, and I squashed a blueberry that hadn't been cleaned up from the previous occupants. I then noticed that there was a squashed blueberry on the carpet that stained it. I didn't want to look unerneath to see what else was there.
Furthermore, the bathroom sink did not provide us with warm water. Our choice was either hot, or cold.
Lastly, we stayed on the SPG floor, which was dirty, and had a magazine in the hall propped up between two rooms. That magazine sat in the hall our entire stay. So apparently house keeping was too busy to clean the hall, or just didn't care to.
We notified the front desk of all of this, and they told us that they were going to investigate this more, and have the room decommissioned, cleaned, and fixed, and that they would follow up with us. Well, it's been 4 days, and we have not heard from anyone. I left a message for the manager today, and they have not called me back.
I would expect more from SPG. Much more.
August 14, 2014
Rated 2 out of 5 by jj85718 Needs Work
The best part of this hotel is the entrance and lobby area of the main hotel. It is definitely a "hotel" so don't expect anything more. The food is decent. Our room was very dirty and stayed that way during our 4 day visit. The pool area was also dirty and there was no real service. It is well located in San Diego but there is nothing around it. We are SPG members and always use points for free stays. At 10,000 points per night it is not a deal at all and more of a let down.
December 13, 2011
Rated 4 out of 5 by Lin2014 Comic-Com
We stayed at this hotel for Comic Con 2014. It has a good proximity to the convention center and there was a bus stop conveniently located right outside the property which was nice. The property itself is nice. The pool is well maintained and the room service food is good, as well as the food at the bar by the pool. The property grounds are a little old and outdated but the room was ok for our needs.
August 12, 2014
Rated 5 out of 5 by VacationMan23 For family vacations
This was an excellent hotel for vacationing in San Diego with a family for several reasons: 1) Staff- they went out of their way to be accommodating and make the trip worthwhile. This is the best aspect of the hotel and resort. 2) Amenities- in particular, the free Wi-Fi and club level access made the trip much easier with two young children. 3) Accomodations- the townhouse suite is large, with excellent views of the pool. It has great views of the marina and San Diego, and is well situated near I-5, and is 10 minutes from the Gaslamp and Little Italy, making it a great location to get to anywhere in the San Diego area, from Coronado Island to the Zoo, to LEGOLAND, and La Jolla. It has a lively night life scene as well, with multiple places to enjoy the views of San Diego. I recommend this hotel for anyone with families, couples or people on business.
August 10, 2013
Rated 3 out of 5 by Gary735 Great location
could be great , needs upgrade. The one asian male Staff at check in counter was great ,,then everyone else was a disappointment ,parking gate broken and did continued being broken or card did not work , staff did not understand the starwood programs
August 13, 2014
Rated 4 out of 5 by Amanda6 Exceeded expectations in most ways
Staff was very friendly. The rooms were good though a few of the facilities were older and rooms right over the pool were noisy most of the day. I like the go green initiative and the $5 coupons were a nice appreciation. Meals at the restaurants were poor in terms of variety and quality of food EXCEPT breakfast. My last morning I went down to the restaurant for breakfast, was waited on by Victor and he was over and above the best experience I had at the hotel. While I know hotels push you into the buffet, Victor offered to bring me things that weren't included in the buffet that he knew I wanted and was the most attentive waiter I've had. Also, the airport shuttle was a nice benefit that is rarely offered anymore.
August 3, 2014