Rated 4 out of 5 by katelo Hoping our first stay was a fluke!
The hotel seemed quite understaffed both on the day we checked in and checked out. It was a quick stay towards the end of a long road trip so we got in late & were quite surprised to find that none of our pillows had pillowcases, which was not a big deal. The front desk person was quite apologetic and sent up pillow cases in a timely manner. While we were putting the cases on our pillows we discovered that one of the pillows was stained and completely disgusting. We were too tired to deal with anything else so we tossed it in the corner & after checking the other pillows went to sleep. I took pictures and emailed them to the manager on duty at her request the next morning so that she could address the issue with housekeeping. Everyone working was very nice and we're genuinely hoping it was a one-time issue, although we will be sure to double check our pillows & bedding from now on! The Sheraton Gunter is a beautiful hotel, in a great location & we are hoping for a better experience on our next stay.
April 2, 2015
Rated 4 out of 5 by Mike0315 Great location
Guest/room service could be improved.
March 16, 2015
Rated 2 out of 5 by GJP1 Needs Improvement
the lobby has recently been redone and is nice as is the club lounge on floor 2. Housekeeping staff is very nice and helpful. Front desk staff did not acknowledge platinum, did not offer green option and was very off putting. Both of the rooms I stayed in within a 7 day period were on the club floors, 11 and 12 and felt worn. Bathrooms are tiny, very crowded and not updated. Shower head was low in both rooms, made for someone 5'5". Pedestal sinks allowed for no storage. Almost like they decided to update the rooms and forgot about the bathroom. Heater and a/c were very loud. This was not a platinum experience. Better off at the much newer, nicer and bigger Westin Riverwalk. Yes, you can walk to all the good locations from this hotel but it is not on the River and SA is so small you can walk everywhere from any hotel downtown.
March 4, 2015
Rated 3 out of 5 by dfogel NO HOT WATER
So, apparently they had some issues with both the rooms I rented on the same night, All the rooms on our Floor according to the staff were having hot water issues. Neither of my two rooms had hot water so we took cold showers in February before an important meeting (at least I was awake now). I was more disappointed in the staffs reaction when I told the front desk staff, while checking out, that I discovered this morning that there wasn't hot water and had to take cold showers. Her response "Yeah sorry about that we are working on it, how did you want to handle the room charges". WOW she sounded really concerned... According to the Valet guy they were having issues the day before as well. Very disappointing and unfortunately I had two rooms affect on this stay which made it just a little more upsetting.
Overall the Hotel was nice and in a perfect location to downtown. I did find some great restaurants in the and even had a good meal at the hotel. However certain things can really ruin a trip like a cold shower.
February 23, 2015
Rated 5 out of 5 by Ernie55 Fantastic Service and stay
My wife and went to San Antonio to watch a concert at the Majestic theatre. We decided to stay at the Gunter Hotel. We were surprised to find out that we were given a complimentary upgrade that allowed us to have free parking, free breakfast, and a larger room. Everyone we talked to from the valet, to the front desk, to housekeeping, to the Operations Director were top notch in their professionalism and courtesy. My sincere thanks to all concerned. I would definitely recommend this particular hotel to all my family and friends, and we will most definitely be back again
February 14, 2015
Rated 5 out of 5 by TravelerGS A Jewel
I found this heritage hotel to be charming, I did ask for and received a inside room that did not face any of the streets, It was very quiet.
Room and bed comfort were great.
The Club Lounge had a good quality of food in it.
This Lifetime Platinum Member would return again.
February 12, 2015
Rated 1 out of 5 by Ladybug48 To the "new" regimen.
We couldn't understand what was happening at the hotel, until we were told that "new buyers" had taken over. You took away the "workers seniority". That's is a NO...NO. You are in the "hospitality business". You of all people need to treat your workers fairly. The skeleton crew did an awesome job, but the new regimen needed to give up their New Year's Eve and be there.
January 5, 2015
Rated 4 out of 5 by Jeneane Great location
This is a great location, across from the Majestic Theatre, within walking distance of the Alamo, the River Walk, close to many restaurants, fast food, and drugstores. The room was very comfortable and roomy for 4 adults (we were four female family members. There is a parking garage on the street behind the hotel which was inexpensive and convenient. Our only disappointment was the upgrade to Club level. Food was skimpy and selection was limited for anyone who eats a healthy diet. Vegetables were non existent, except for one evening.
December 30, 2014
Rated 5 out of 5 by lele262 November Wedding
Went to this beautiful for my familys wedding. I loved visiting the city, its beautiful. The staff here was so friendly. I just couldnt believe how helpful the staff was from Victoria, the young fellow on the pm shift and Mark who covered at night. There was a little mix up when I first arrived and Victoria gave me access to the club lounge. That was so nice but the older woman who works in there needs to be replaced ASAP. Very rude lady. She spoke to my mother who is i her 70's like we were stealing the snacks set out and asked very rudely if we were only going to eat that for dinner because she could recommend a restaurant that's not expensive. I was so offended. I have called coporate to make sure that woman will not be working there when I return to that beautiful hotel in January.
December 11, 2014
Rated 5 out of 5 by remydog FUN FUN
ALWAYS LOVE STAYING AT THIS HOTEL. SATFF AND ROOMS ARE ALWAYS GREAT. ALSO THEY HAVE EXCELLENT FOOD AND 2 BARS
December 1, 2014
Rated 4 out of 5 by John1960 got incorrect room
reserved and confirmed a king size bed. At check in the representative confirmed King room. Our room (901) only had double bed. I would have complained but I found the hotel itself so beautiful and interesting that I couldn't complain about a minor inconvenience. We don't get down to San Antonio often but We are looking forward to returning to The Gunter.
November 23, 2014
Rated 3 out of 5 by frequentflyer0816 nice lobby and rooms, rude staff
I stayed in the hotel twice, the accommodations are very nice and the Club Lounge is great. However the people working here are not particularly polite. When checking in the woman at the front desk was extremely rude and rolled her eyes at me. The next morning when I got into the club lounge, the woman working there was also not helpful and rude. As an amenity the Club Lounge should be an area where guests feel not only welcome but comfortable. This was not the case. I will say the people at the bell desk were very accommodating but I will not be staying here again.
November 21, 2014
Rated 3 out of 5 by Beebie Mrs
Dusting was needed behind the bed and in corners. Dusty air blew in through the heating and cooling vents.
November 17, 2014
Rated 5 out of 5 by enick555777 Stay
Hotel is newly renovated it is really nice I really liked it. The valet service is a joke though. I had to wait over 15 minutes several times for my car. It was not the valets fault it was just to busy. I know some locations need a valet and this did not just charge me for parking and let me park my car.
November 17, 2014
Rated 5 out of 5 by happyL Great Service!
From check in to check out the staff made this visit very enjoyable! First rate service from every staff member we encountered. Facility was great also, but the staff is what made this visit memorable.
November 12, 2014
Rated 4 out of 5 by GmB2014 Great Time
Spent 2 nights at the hotel. Great time, comfortable and friendly staff.
November 12, 2014
Rated 4 out of 5 by jimjim23 Old Hotel, interesting happenings
My overall rating is pretty high, but there were a couple things that were a little odd about our stay. The first was that when we or the room next door flushed the toilet, water started coming out of our faucet. The second was that house keeping knocked on our door at 8:30 wanting to clean our room on the morning of our checkout.
Overall, it was a charming hotel in a great location and I would come back.
November 10, 2014
Rated 5 out of 5 by goliadyaya Another great stay
I had several room requests prior to my arrival, all were met without hesitation. Valet parking attendants were very helpful in getting us heading out in the right direction. Front desk to housekeeping all are very pleasant and friendly!
November 10, 2014
Rated 5 out of 5 by lily1207 bathroom too small
The hotel was beautiful, the only downsize was the bathroom.
November 10, 2014
Rated 1 out of 5 by Sleepy123 "Free" bottled water
First time I had stayed at the Sheraton Gunter Hotel this past weekend (for 37th Wedding Anniversary). I had every intention of writing a very positive review, along with sure-fire plans to again stay at this facility. But not after just receiving my final bill with a $2.17 charge for water. SAY WHAT?!?! Turns out you camouflage a chargeable bottle of water into looking like one of the two free 2 bottles that are clearly complimentary. Instead of simply not putting a 3rd bottle in the room that has a fee, or putting bright red warnings that the 3rd bottle that it is NOT free, you no doubt plan to re-coup 500% of the two free bottles by hood-winking your guests into thinking the 3rd one is free also, and then charging them. Yes, it is only $2.17. But i won't tolerate such a blatant nickel & dime scheme. There are several other SPG choices in San Antonio for a Gold-For-Life member like myself to choose from such that I will never have to give the Sheraton Gunter Hotel my devoted SPG business again. How's your business plan working now??!!
November 9, 2014
Rated 5 out of 5 by JC1954 Enjoyment
Had my family reunion in San Antonio and everyone had a Great time!!
October 27, 2014
Rated 5 out of 5 by Dawson Review
Very nice hotel and great location. Staff was very helpful. Food and beverage had many options at a reasonable price with good quality and great service.
October 27, 2014
Rated 5 out of 5 by 2rmh Great place to stay if attending Majestic event
We always enjoy staying here when we go to the Majestic.
October 26, 2014
Rated 2 out of 5 by Lisa75069 Ruined History
Who paints beautiful hand carved wood white? This WAS a historic hotel which now looks like any other new hotel. Very disappointed.
October 25, 2014
Rated 4 out of 5 by Rlh1975 Very nice place
Nicely renovated & decorated.
Bathroom area could've been nicer...but it was clean. Bed linens were super soft, but mattress was just ok. Staff was extremely friendly & helpful.
October 20, 2014
Rated 5 out of 5 by agkcpa Great Gem!
I had stayed it this hotel prior to the big updates and can say this new version is much better. Loved everything about this hotel and will definitely be back!
October 20, 2014
Rated 2 out of 5 by Melwhud Poor Staff Responsiveness
The HVAC system in my room did not allow the fan to be on constant, so each time it came on, there was a loud clicking noise followed by a loud boom that made it impossible to sleep. Unfortunately, it came on very frequently. Finally, at about 1:00 AM, I called the front desk to see if there was anything that could be done, other than having me pack up and relocate, which I didn't want to do since I had to get up at 4:30 for a flight (that option wasn't offered, in any case). Other than an apology, there was nothing suggested by the front desk.
When I went to check out, the front desk agent offered a sincere apology for the situation, but offered no compensation, and continued to process my bill. After several minutes of being on the computer to do this, I finally asked if he could at least take off my parking expense. He said he would do that, so it took several more minutes on the computer. Because I had called valet for my car to be brought up prior to leaving my room, I had expected that by the time this unusually long check-out process had finished, that my car would be waiting for me. It was not, and when I asked the parking attendant (sitting in his booth) about my car, he said that there had been a "miscommunication" and then brought my car. From when I left my room until I was in my car, it had been almost 30 minutes, so I arrived at the airport just as the flight was boarding.
When I arrived home and checked my on-line bill, the parking had not been taken off of my bill, so I had to call the front desk and explain the situation. The agent on duty immediately adjusted my bill and sent me the corrected copy.
This is not the typical service that I have experienced at full service Sheraton properties, so I was very disappointed. I had stayed at the Four Points near the airport the night before, and only moved to the Gunter so that I could enjoy an evening with friends at the Riverwalk for my second and final night in San Antonio. I will not do that again, and will stay at the Four Points on future visits to this city.
October 15, 2014
Rated 4 out of 5 by NickD01 Want the "Old" Gunter
I have been staying at the Gunter hotel for 30 years, but had not stayed there since 2013. I was very disappointed that the new owners decided to put white paint on all the old dark wood that I loved so much and then made the entry into a Las Vegas style showroom. The staff was excellent as always. I would recommend it only because of the staff. The "updated" decor has ruined that nostalgia of wonderful old building.
October 14, 2014
Rated 4 out of 5 by drdave111 convenient location
convenient to downtown sites, river walk,
clean hotel...a/c was loud in our room, bathroom outdated, no refrigerator!
October 13, 2014
Rated 5 out of 5 by Vic31 Very nice hotel
We enjoyed our stay at the Gunter. San Antonio is full of friendly people! Our room was clean and spacious. If we return, we'd definitely stay here again.
October 13, 2014