Rated 5 out of 5 by Carroll48 The hotel and its staff was awesome
The group I was with had nothing but nice things to say about the staff and the treatment we received during our stay.
August 1, 2013
Rated 5 out of 5 by frequenttraveler Service Exceptional
Customer friendly; great club level services
June 20, 2013
Rated 3 out of 5 by Diane1154 Staff need training
I was part of a Horse Coucil group and I sponsored some of the event. On October 25th we had a meet and greet event, which included a cash bar. The bar server was horribly rude and had a very serious ATTITUDE. I asked if I could give her a credit card and open the bar so I could buy the room a drink and she waived her hands around and said "I dont have a machine to do that" then I said well Ill pay cash, "Can I get a receipt?" she was disgustd and Said, "I dont have any paper." I said "what about a napkin". She said "if YOU want to write it down you can." We asked for the manager and she told us she was the manager. Very Concerning!!
October 28, 2013
Rated 5 out of 5 by Lynn65 deadbolt
the deadbolt in room 104 did not work
May 1, 2014
Rated 5 out of 5 by bunnyrab great hotel and great staff
staff and facilities are great. they were very attentive and accommodating.
April 27, 2014
Rated 4 out of 5 by DeloresL Great hotel normally, but problems this visit!
We generally have a wonderful experience at this hotel. This stay we encountered several problems. The staff working the desk were not familiar with procedures for redeeming Starpoints. I was not given coupons needed to redeem my points, in the restaurant & bar. A staff member finally got the matter cleared during our check-out. However it did cause a problem. The phone in the suite did not work. We had to walk to the far end of the hotel to use the house phone, this was an inconvenience. Normally there is a high back chair in this suite, it was missing during this visit. I have a bad back and needed a chair to sit in rather than sitting on the sofas. I had to use the computer chair instead.
February 17, 2014
Rated 5 out of 5 by Caitlin84 Conference Experience
I was very impressed by not only the facilities, but by the friendliness of the staff. When attending a conference with a group of students, the check-in/check-out process can be a little chaotic. The hotel staff made those processes quick and easy. All of our needs were met, and always with a genuine smile. The room itself was very comfortable, and very clean. I would most definitely recommend the Sheraton Imperial whether you are planning a conference, or are just looking for a place to stay.
March 31, 2014
Rated 2 out of 5 by schmak2 Hotel facilities/amenities subpar
The internet access at this hotel is terrible. I've tried to use it in several different guest rooms and meeting rooms and it constantly drops signal and is slow when it actually works. The lack of connectivity caused several disruptions to our meeting. On the plus side,. they did not charge for internet access.
The temperature in the meeting rooms varied from uncomfortably hot to downright freezing.
In order to use the gym next door you have to pay $7 per day. It would be nice to either provide free access or at least get a better contracted rate for guests.
Staff service was great. The restaurant was good as well, but the menu is somewhat limited if you are staying for a few days.
October 24, 2012
Rated 5 out of 5 by Mountainmama1 Very comfy beds and friendly staff.
I was traveling for work, continuing education at the same hotel. The staff was very friendly and very helpful. I would stay there again.
April 14, 2014
Rated 1 out of 5 by JGR305 SPG Gold Not Recognized Here
Told by front desk agent that upgrades are not offered to SPG Gold-level customers-they are only offered to SPG Platinum-level customers. The front desk supervisor verified this policy. Brought this to the attention of the MOD before I left in the morning. Nice guy, but no clear understanding of the SPG program. The guest room was an average Sheraton guest room--decorated in average Sheraton style. Room was clean and tidy. Hallway extremely noisy from guests returning to their rooms until about 2 AM; noise from passersby picked up again at about 7 AM. Seasons restaurant a little below average--even the "special menu" was not all that great, although prices were OK. Not a reasonable property for quiet rest, or to take advantage of SPG privileges. Many other options in the area.
March 11, 2014
Rated 4 out of 5 by sleepy9 Good stay annoying maid
I had not checked out of my room yet and found the door wide open when I came back to my room. I tried to take a nap in my room for an hour before I had to check out, I placed the privacy hanger on the door and turned the privacy lock. The maid still knocked and kept knocking on the door until I was able to wake up, and get to the door. She said she was sorry, but my nap was interrupted, and I wasn't able to get back to napping because I was so strung up with stress at the time, I guess. I just wish the maids would leave me alone when I have all indications I don't want to be bothered.
November 7, 2013
Rated 5 out of 5 by SirKnight999 The staff made all the difference
Hotels, for the most part, are just places to sleep and rest. However, if the staff of a hotel and convention center are professional and act as if they want to be there, your stay will be a lot more than just a place to sleep and rest. People expect clean rooms, comfortable atmosphere, and a few amenities to make their stay a good one. But a smile and a “how are you” goes a long way from a staff member that looks professional, acts professional and conducts themselves professionally. This is what you will get when you stay at this hotel, from the check-in staff to the room service staff.
May 21, 2013
Rated 3 out of 5 by Stella14 Great staff but needs some work
The staff at this hotel are exemplary ... friendly, courteous and helpful. The hotel itself needs some work. From picking up the handset at the Airport to get the shuttle (requested to press 3 from a handset with no buttons was perplexing), to the checkin setup where the computer screens blocked me from engaging with front staff effectively to getting a room that was almost unsafe in how rippled the carpet was ... my initial experience was not the best. However, thanks to the great service, this negative experience soon faded. These items should still be addressed but the good news is that these are easy fixes. Having such great staff is much more difficult. I hope you give them a great Christmas bonus!
December 20, 2012
Rated 5 out of 5 by Lily24 Friendly, Clean and Comfortable
The staff were friendly and professional.
The lobby was welcoming. My room was clean and had everything I needed. Very comfortable bed and pillows.
April 7, 2014
Rated 5 out of 5 by Mike90 Excellent Desk Staff
Although we were checking into seven rooms and had to change names on several of the rooms, the desk staff was efficient, and helpful. They never once appeared that it was a hassle to make the changes. We are very impressed each time we stay as this has been our experience for over ten years.
March 31, 2014
Rated 4 out of 5 by hantifen Great hotel staff
Wonderful staff at the hotel. Front desk is always ready to help and very attentive to the guest's need. Only inconvenience is the additional fee required for the gym facility usage next door. Since the majority of hotel has its own gym, it would be nice if the gym access for Sheraton is also complimentary with the stay.
One compliant is the Cafe on-site that supposedly offered Starbucks quality beverages. Ordered a cappuccino one morning from the Cafe, and when ready to enjoy the foamy beverage, it was great disappointment to find that there were no foam in the cappuccino. It basically looked like a regular coffee with added hot milk. Completely missed the essence/identify of how a cappuccino should be like.
April 22, 2013
Rated 4 out of 5 by LuckyLo Fantastic customer service
EVERY single employee I encountered knew the meaning of customer service.....and with a smile! I have stayed in this hotel 3 times and the staff are so friendly, it feels like coming home. Lori in the bar is lovely, the staff at the reception always greet you with a smile and a "hello, how was your day?" and on my last trip, I also met the general manager who is really nice.
The rooms are really comfortable, there is a great gym next door and the hotel is close to RTP and the airport. I would have given this hotel an excellent but I think that the hotel has two areas of improvements: wifi (if you don't use your wifi for a while, you have to log back in which takes a few minutes) and the food menu (it would be good if the hotel changed it every now and again).
February 13, 2014
Rated 4 out of 5 by Losanno Good Business Hotel; Very Friednly Staff
This hotel is conveniently located and the staff are excellent (very friendly and accommodating). I stayed for a few nights and as a Platinum was upgraded to a Club Floor room. The Club Lounge includes breakfast, snacks, and even complimentary alcoholic beverages, which is a very nice touch. I'll return next time business calls me to the area.
March 25, 2014
Rated 2 out of 5 by martimal Service is inconsistent
Front desk service is trending down. I've stayed at this hotel over 35 times in the past year. They forgot to provide me my corporate breakfast coupons on my last stay and never apologized, acknowledged that they will send my folio via email 3 times and didn't do it until I called. When I requested a power cord for a meeting, they didn't send it up until we called a manager. On the phone right now and the person was rude. Again, no acknowledgement of not sending my bill and waited for over 5 minutes. Not sure what is happening with this hotel but considering to switch.
May 31, 2013
Rated 2 out of 5 by McAfee Over Sold - Late Arrival
I arrived to find that there were no more rooms left even though I had a "Guaranteed Late Arrival". The front desk person put me in a room with a maintenance issue; the electronic door lock was not working. At 1:30am I had no other choice but to take this room. The maintenance man was called and he used a wire slipped under the door to open the latch and let me in. If I left the room this would have to be repeated. I am glad I had a room to sleep in but very disappointed that I arrived to find that I the hotel was oversold and I was the unlucky person to get the shaft.
March 23, 2013
Rated 5 out of 5 by ErnieM I love this hotel!
Everything that you would expect from a "Five-Star/Diamond" hotel is met at the Sheraton Imperial. If you're ever in the Raleigh/Durham/Chapel Hill area, this hotel will definitely NOT disappoint!
April 1, 2014
Rated 3 out of 5 by HotelJunkie27 A little bumpy
This was my boyfriend and my first time at this hotel and we were staying for our anniversary. There was a mix up in the reservation date and the front desk got us checked in but double charged us. And didn't tell us. Then the other guy stopped me in the hall later to tell me the deposit as lost. I called the Starwood help line and they talked to the manager who told us 2 different things. It was a mess. It wasn't until checkout that we had a knowledgeable staff member help us, congratulate us on our anniversary and apologize for the mix up. We still had to sort out the rest of the details on the phone after we left. Also the shower only had cold water that morning. The best was comfortable though and the room was clean.
September 6, 2012
Rated 5 out of 5 by Rosie657 A Winner In All Categories
Having recently stayed at a property from another chain that is known for their superlative service, we were pleasantly surprised at the warmth and hospitable nature of the entire staff. Although the maintenance of a property is very important, it comes down to the staff and how they present not just themselves, (your voice printout) but the company they represent from the very second you step up to the counter for checkin to the very last minute you depart. The management obviously cares at the Sheraton Imperial as well as the staff.
Keep up the good work.
November 28, 2012
Rated 3 out of 5 by Donna513 Clean and comfy but lacking in amenities
Double beds not queen.
No microfridge in rooms. A small refrigerator can be reserved but not guaranteed, no microwave on it.
These are the only reasons that i would choose another hotel, as even the low priced hotels have micro-refrigerators standard in their hotels. The "fancier" hotels such as sheratons, really need to catch up with the times!
March 18, 2014
Rated 1 out of 5 by MSL48 Horrible SPG Experience
My rcent stay was horrible. I had a 2/25/14 reservation. The hotel said I could stay on 2/24/14 as well, only to be kicked out of my room that evening despite telling them that 1) i had a 2/25 reservation, and 2) i am paying for 10+ of my employees EVERY WEEK to stay there. After expleianing how I ave have been VERY LOYAL to Starwood, all I got was an email kicking me out of my room. Nice job...
March 10, 2014
Rated 3 out of 5 by Mary206 customer service
We were told on arrival that no rooms with king size beds were available, and then promptly asked if we needed an accommodation of a lower floor (we are an older couple). No king rooms were available, but we had a choice of floors????? Other members of our group (NCBA) voiced dismay regarding issues not being properly addressed or ignored
March 17, 2014
Rated 3 out of 5 by Gil57 OLD but OK
Overall this hotel is good, no more. The rooms need big update. rooms are too dark, carpet is very old and furniture just acceptable. Bed mattress ready for replacement, pillows are OK and bed linen's also acceptable. Shower need telephone style head, toilet need more pressure, always need two flush... Flow in shower also too low. Restaurant has good breakfast but lunch and dinner menu quite limited. A must to have a car to go out for dinner, many restaurants nearby.
February 17, 2014
Rated 3 out of 5 by nora3994 Check In
I sent my reservations in January., When we arrived at the hotel , at 12:00 the rooms were not ready. I can understand that. WHen I came back at 4:00 the rooms still were not ready. The lady with me was 83 years old and on oxygen, the staff did not show her any compassion, we finally got a room at 4:30. the lady that talked to us was very inconsiderate.
March 12, 2014
Rated 5 out of 5 by fgoodwin Great place!
I travel a fgood amount and this hotel always makes me feel so at home. The staff is awesome. Lynn and Veronica in the lounge mornings and night are the best!
March 22, 2014
Rated 3 out of 5��by Ben64 May 29th stay
Although I was upgraded to the 7 floor preferred guest level, the room 917 was very noisy at night due to garbage compactor removal (3:00am) as well as the building exterior metal structure was cracking during night as it contracted and cracking in the morning as it expended due to heat from the sun. I had a very disrupting night of sleep. The air conditioning in this room was also very noisy during the start and stop sequence, to the point where I jumped couple of time as I did not expected this type of noise from a room AC.
May 31, 2013