Rated 3 out of 5 by deerisle Nice location to MCO and good value for the family
This property is convenient to the MCO airport. It's a good value for a family on vacation for the first night in the area or before an early-morning flight home.
The swimming pool was very nice and the fitness center more than adequate for a hotel of this type. The staff was nice and courteous.
We stayed here as a family, and it was perfect for our needs-- a place to stay before going to Disney the next morning. The rooms are spacious and clean. There did not seem to be a lot (if any) upgrades available for Platinum members.
October 30, 2011
Rated 4 out of 5 by PRRUM Great Hotel
Great hotel, clean and friendly even thou they were under repairs!
June 4, 2014
Rated 5 out of 5 by bk2727 Poor front desk skills
I was staying here for training and had set up all my room reservations with Kristina since my company was paying for it. When I went to check in they had no idea what I was talking about and the card information was not on file. Very frustrating. What was the point of getting it set up before if they aren't going to follow through with the process.
March 4, 2014
Rated 2 out of 5 by Mac802 The Room Was Fine, But......
If you're just looking for a place to lay your head, this is a very nice hotel.
If you're looking for a drink and maybe a meal, forget it. The service in the restaurant was lacking and the food was incredibly over priced considering its poor quality, both at dinner and breakfast.
Considering how expensive their menu is, I was sadly disappointed.
February 22, 2014
Rated 5 out of 5 by Hayden63 Best hotel stay in our week in Florida
To have our last night in Florida, be the best of the week of staying in many different hotels was a bonus. I loved the Sheraton Suites at Orlando Airport - the room configuration with the sitting room and french doors that closed off the bedroom was perfect for us as my husband goes to bed earlier than I do and I could stay up without disturbing him. The bed was really comfortable and room was very clean. Something was charged to our room in error and they cleared it up right away. The shuttle was quick and good restaurants were within walking distance. I will definitely look for Sheraton Suites when we travel again.
April 19, 2014
Rated 4 out of 5 by Marie35 Great location before cruise
We arrived a day early for our cruise. This location was great because of distance from airport, type of room suites, and location to other restaurant via shuttle service. Room accommodated four women perfectly for one night. Appreciated the coffee maker and refrigerator, wide bathroom sink area. queen sized beds, check in staff, shuttle driver, and pool area.
February 15, 2014
Rated 1 out of 5 by jrwt I expected better
My daughter recommended this hotel and I am a SPG member. We checked in late and were denied because my prepayment supposedly didn't go through. My husband produced another card and meanwhile my daughter who had already checked in called to see if she could put us on her card but the desk agent said no that he would have to wait for an accountant in the morning. Kind of ridiculous since we found out that our first credit card worked just fine.
May 31, 2013
Rated 5 out of 5 by SherryE More than met our expectations
My husband and I had returned from a cruise and elected to stay and extra day. Arriving prior to check in time (exhausted) the front desk team member was "exceptional" in every way. Finding both my husband and our friends who had reservations an early check in room. The room was both comfortable as well as beautiful and clean. It was a great find and we will use you for every future visit. Hopefully to stay longer next time.
August 9, 2012
Rated 5 out of 5 by twotogo Very impressed!
This recently updated Sheraton suits every need for next day flights. We were pleasantly surprised with the restaurant and bar! Terrific for a well poured premium liquor cocktail and sandwich.Rooms are well appointed, comfortable and well lit for reading and makeup . Complimentary shuttle to the airport and inexpensive extended stay parking for your car make it simple for the traveller. Kudos to Sheraton/ SPG!
November 18, 2013
Rated 5 out of 5 by Ed1950 great place to stay
This hotel is a great place to stay. We stayed a week and everything was perfect. The suite was clean, comfortable, and there was plenty of room. The pool is great, too. The area where the hotel is is wide open, but there are plenty of places to eat, shop, etc. The entire staff, from the front desk to housekeeping could not do enough for us. I felt that they all valued my business. I would recommend this hotel highly. Ed
August 7, 2013
Rated 3 out of 5 by SPGGoldMember2004 One Night on Points
As a Gold Member, I cashed in some my points for one night before flying out of MCO. The reservation process was easy and upon our arrival, we were welcomed by all staff. At the front desk, I presented my Military ID and credit card to which the desk clerk commented, "Really, your Hilton card? Oops, I passed him my Hilton credit card rather than my Starwood American Express. (It was a free night, so I thought it didn't matter). I was wrong! We were placed on the first floor, with windows directly looking into the pool area. Noisy, OMG! Everything echoed during pool hours and there was a TV going all night, which did not make for restful sleep.
Upon checkout, there was no one at the front desk and I found staff weighing themselves in the weight room. (Kind of odd)? When the clerk asked about our stay, we told him of our experience to which he replied, "I'm sorry, usually the restaurant turns that off." Well, that ship has passed. Don't accept a room with a view of the pool!
February 9, 2014
Rated 5 out of 5 by LMCQ Awesome Hotel & Staff
We were so surprised by this hotel and staff! Staying in Orlando and near the airport for a quick departure the next day, we thought we were choosing a cheap and easy hotel next to the airport....what a surprise! The staff (Sandra & Lady) were awesome......the couldn't be more helpful with directions to the rental car company, dinner, and airport.....nice room, pool, bar, breakfast buffet & staff!! Thanks!
July 24, 2012
Rated 2 out of 5 by mousetrap Good location
The room was clean. We were short towels everyday, they were delivered promptly after a call to the front desk....each day! Our coffee/tea was not resupplied each day and we only were given two cups. No complimentary coffee offered in the lobby. The location was great for our visit.
The front desk staff was helpful.
August 10, 2013
Rated 5 out of 5 by Theresa48 2 night stay
Loved the layout of the room. I was able to catch up on my reading in one room while my husband was able to quietly sleep in the bedroom. My only complaint would be the noiseness of the cleaning crew as they went about their daily tasks but overall my experience was positive.
August 1, 2012
Rated 5 out of 5 by CarolinaCoachmen1 Trip to Orlando
Location was great. Service was great. Loved the two room suite. I am an early riser and it allowed for my wife to sleep in while I worked in the living room at the desk. Especially liked the Flat screen Televisions. We will definitley consider Sheraton's in the future.
September 11, 2012
Rated 4 out of 5 by homas Was perfect for our needs....
My wife and I were looking for a place close to the airport to return the rental car the nite before flight and relax. Staff friendly, place clean, shuttle free (+tipping) and on time, suite large, quiet and everything in the room worked. Can't beat it for the price.
April 26, 2012
Rated 5 out of 5 by TheEmu Back again!
When I planned a flight from Orlando airport again, it was immediately simple to choose to stay here again - even better than before since I had time to try out more food at the bar/restaurant. I definitely suggest it!
May 8, 2012
Rated 3 out of 5 by Skyman007 This hotel is sure understaff
This hotel is understaff, so do not expect a prompt response to your inquiry, and guest service is front desk where they only have one staff whole day long
December 18, 2013
Rated 4 out of 5 by Countrygal Nice place, close to airport
We stayed overnight before a flight. Clean, comfortable, and very quiet. The shuttle to the airport was on time, efficient, and the driver professional and wonderful. Would stay here again.
April 28, 2012
Rated 1 out of 5 by DaveM Needs updating and repairs
Public spaces nice, but condition of room and furnishings poor. Sleeper had sign on it "broken" when opened to use. Late at night so kids slept in same bed...not ideal.
March 28, 2013
Rated 4 out of 5 by gmbaker Quick Stay But It Worked Out Great
I just needed a one night stay near the Orlando airport. This was much more than I was expecting. Great size suites. Shuttle was very convenient.
March 15, 2012
Rated 2 out of 5 by D101557 Poor stay this time
Stayed here several times but disappointed this time. Previous visitor cloths found in my room. Phone did not work when wanted to notify stay of dirty room. Had to move furniture to fix phone then after that had to move furniture again to plug in both bedside lamps. Also put parking pass on dashboard as requested but next morning found note under windshield wiper that I needed to put parking pass on windshield. If it was any bigger it should have jumped out and bit them. Not sure if I will stay there again and parents have cancelled their upcoming visit. Please respond to my concerns. Everyone was pleasant, which was nice including security.
May 30, 2013
Rated 5 out of 5 by Gato007 Like a home away from home!
excellent service and very comfortable rooms and super clean! location is a plus!! Semoran Ave is great Area!! I'll be back again and again!
November 14, 2012
Rated 5 out of 5 by bao7 great location
if you are staying in orlando and need a clean, efficient place to stay close to the airport you cannot go wrong staying at this sheraton
September 7, 2012
Rated 5 out of 5 by Sonrisa Great Package
Sheraton Suites exceeded my expectations. I did not rate food, because I did not eat any meals at the hotel, but did notice meal rates were affordable. My room was very clean & well ventilated. Though hotel is very near airport, I did not hear air traffic. There is a beautiful pond with a walking/running trail, so bring athletic shoes.
Service was extraordinary, especially Allison & Shanita.
May 17, 2014
Rated 1 out of 5 by skd2022 Below expectation
The reception agent has now information about SPG and instant award
AC was not working , we had to change the room,
August 14, 2013
Rated 1 out of 5 by Furious Rudeness
I'm furious with the treatment that my wife received when she checked in. I was unable to join her until the next day, so I called Sheraton Suites Orlando Airport notifying them that my wife--not I-- would be registering. I specifically asked if this would be a problem. I was assured she would have an uneventful check-in, especially since she would be arriving late. Needless to say, it was not. Some male (wish she had gotten his name) hassled her, insisting he needed to see MY DRIVER'S LICENSE because I was the one who had made the reservation. it is after midnight, and your desk clerk is jerking around my wife. Nice spg recognition. Find out his name and fire him. Then she gets to her room to find hair not only in the sink but also in the tub. Nice touch. Nothing says welcome like an unclean room. Overall, her stay was unacceptable. My points should be returned to my account. She would have had a more pleasant stay sleeping in the airport rather than at Sheraton Suites Airport Orlando. If this situation isn't resolved, I will stay elsewhere and convince everyone within the sound of my voice or able to read this review to stay far, far away. The epitome of rudeness.
June 4, 2013
Rated 1 out of 5 by Nana05 Night manager
Arrived at 2:39 am after delayed flight and was subjected to unfriendly attendant
March 4, 2013
Rated 5 out of 5 by marymal Mary
Excellent Hotel. Clean, very friendly and helpful staff. Highly recommend
August 24, 2012
Rated 3 out of 5 by joesvs800 Poor Front Desk Customer Service Results in Loss of Customer
I have enjoyed my stay at the Sheraton Suites Orlando on several occasions as I travel frequently on business. The staff has always been pleasant and accommodating, particularly the housekeeping department who are always smiling and professional.
My most recent stay, however, was less than what I have come to expect from this hotel.
Upon arrival, the young man at the front desk did not smile and greet me. He checked me in quickly, but with the absolute minimum of interaction. I asked if there were vacancies for the following week as I would be flying into town again. I was told that I would have to call down to the front desk - which struck me odd since we were standing there already! I decided that perhaps I should take his advice (and save myself some aggravation as he clearly had no intentions to help me) and book my room when I checked out.
I approached the desk to check out and was confronted with an older man who also clearly did not want to help me. I received no smile or greeting and again, I initiated the conversation by telling him I wanted to check out. His response was 'what room'. I asked about booking a room for the following week and was told 'if we have a vacancy' when a simple 'let me check for you' would have sufficed. The computer then 'went down' and no attempt was made to take a tentative reservation by hand. What has happened to a nice 'How are you today?' or a sincere 'How can I help you?'. It seems that the days of 'Good morning! Did you enjoy your stay?' are behind us at this hotel.
August 26, 2013