Rated 4 out of 5 by MeierFamily Great Hotel and Convention Center
Good location in downtown Salt Lake City. Hotel bar and restaurant were well maintained and food was good. Convention facilities and catering were very good. Club room was hosted by terrific gal and is a must for those staying one night or for an extended stay.
July 30, 2014
Rated 2 out of 5 by DISAPPOINTED NICE HOTEL.....BUT...........
Stayed for a total of 3 nights and 2 nites when we returned our room wasn't made up had to call down for fresh towels and everything else. then the second nite same thing? I had to go down to the front desk and carry towels, toiletry, coffee amenities and later had to call for toilet paper cause i hadn't had maid service for two days so those kind of things were not checked on!! They need to step it up! said we chose to go on the green program? which we didn't????
June 10, 2013
Rated 5 out of 5 by Robinbella1 Fabulous Food - Wonderful hotel
The hotel is wonderful. Starbucks inside, hotel restaurants & room service was amazing - really really good food! Rooms were very nice - wonderful bedding. Would love to have seen different soaps, shampoos etc. The "no name" brand did not match the upscale style to the hotel.
July 28, 2014
Rated 4 out of 5 by jj58 Clean, Convenient, Nice Restaurant
We met family for a trip to Moab, Utah and stayed one night in SLC. The hotel was convenient, clean, and had a nice restaurant.
July 30, 2014
Rated 2 out of 5 by Portlandia Check In - Needs Improvement
I arrived at the hotel at 2:30 PM and was told my assigned room was being cleaned and to check back every 30 minutes. After 90 minutes (checking back every 30 minutes) I was told that my room was now occupied by someone else. I was told I could wait further or accept a room with double beds (which I accepted). This was way too long for an outcome that required me to make concessions. This experience did not meet my expectations.
June 24, 2012
Rated 5 out of 5 by JJDeR A very satisfactory stay.
A very satisfactory stay.
July 31, 2014
Rated 1 out of 5 by ar10 Anne From Stl
Arrived at 11:30 at night and after checking in I returned to the parking lot to park my car and get my bag from the car. I was approached by a man 6'4" who was insistent that I drive him some where and was backing me up to my car. It was beyond scary and not what I expected at a hotel for $200 a night. When another came out to his car across the lot to go home for the night it scared him off and he ran towards a McDonald's. I was terrified and returned to the lobby where security was at the front desk just talking away in a social conversation. Then a couple minutes later he walked casually outside and said he did not see anything and dismissed the situation! I asked for the manager the next morning who showed more empathy. I was on a trip that was going to be demanding and I spent the extra money because I wanted to relax and that is far from what I did at your hotel!!!
October 13, 2012
Rated 4 out of 5 by Lax14 Great hotel, but some issues
The hotel is great, but when it's 90 degree's the air-conditioning should be working. My husband spoke with the maintenance engineer in the hall working on the main unit. He said there was something wrong with the censors, but nothing was done about the room. Also keep in mind that all the beds are doubles not queens so when it's hot and no air conditioning sleeping next to someone in a small bed makes it worse. Not sure why i'm posting this because nobody from the hotel reads them. Last time after I did the survey I got a letter from the "President" of the company asking me to fill out the survey to help the hotel get better.
May 30, 2014
Rated 5 out of 5 by Will14 Always a great experience
I have been skeptical of this property in the past due to minor issues (in retrospect) such as outdoor signage, etc.. The property is making improvements in these minor areas and the staff is without a doubt one of the most committed teams I have seen in my travels. The service level is simply outstanding; from TC in the lounge, to the front desk team, to the shuttle team, there is no request that cannot be met. On two separate occasions I have had flights cancelled and have had to stay an additional unplanned night. The team has always been able to accommodate me- even if the property was sold out. I highly recommend this hotel if you are visiting Salt Lake City for business or pleasure.
June 23, 2014
Rated 2 out of 5 by Reno7 Less Than Adequate Front Desk Staff but SUPERB Banquet Staff
The Utah State Democratic Party held its election night party here and I was one of the candidates who purchased a meeting room on the first floor. The place was jam packed in rooms and hallways making it difficult to move around, however, our TWO ladies managed to keep food on the trays and the room cleaned in spite of the commotion. Thank you so much for your superb service! Check-In staff gave me a King room rather than the double requested and ask me 3 times how many keys I needed telling me that their focus was elsewhere and not on me since I was the only one at the counter. Check-out was unprofessional - refusing to enter a check number manually to verify if the system would accept it and the staff member in the line over making jokes about the Democratic Party to the gentleman she was serving. The political party that had just paid her salary many times over to that property. EXTREMELY UNPROFESSIONAL Front Desk Staff!
November 12, 2012
Rated 1 out of 5 by DPN007 Avoid this hotel
I checked in late, around 10 and was handed keys to a room where the AC was not functioning, the temp in the room was 87 deg and it took them 2 hours to give me a different. The excuse front desk had was that their AC system had broken down earlier - i would have expected them to tell me that at check in. Upon talking w/ other guests, they said their rooms were freezing. The front desk had no clue on how to handle the situation, couldn't find me a room for 2 hours and then somehow showed up with a key to a room directly opposite my initial room.
July 5, 2014
Rated 4 out of 5 by KCK51 Checkout issues
I was disappointed with the progression of my checking out. My bill did not include the birthdate second day discount, instead I was billed two full rate days. It took way too long to correct this error and required a manager. Your hotel (via phone call) booked me a week earlier with the special, I showed proof of birth during check in. Don't offer discounts if you plan to honor them. Otherwise the hotel itself was very good.
July 18, 2014
Rated 1 out of 5 by Beacons62 Stay away
Gold member nearing platinum. First stay - crappy room. Fan would not shut off - had to call maintenance. Wireless did not work in room - had to go the lobby to work. Staff not accomadating and did not seem to care. I will not go back. This is a very old and tired Starwood property.
August 30, 2013
Rated 1 out of 5 by Zach90 Rude staff, Unprepared for early check-in
I requested an early check in for my stay because of a wedding I was attending. I confirmed the check-in time several times, including the day of check-in to ensure there were no errors. When I arrived, I was told my room wasn't ready because they were short-staffed and I should wait in the lobby while they prepared it for me. I was informed it would only take 30 minutes at the most. I waited for an hour and 35 minutes before the room was ready. On top of that, the staff was extremely rude. Nobody apologized for the error, and I was told several times that it was my fault for not calling before I came in, even though I did call before I came in. I explained the situation to the staff at the front desk- I had called a few hours prior to arriving to confirm early check-in, I had to get to my brother's wedding, etc. They told me there was nothing I could do about it and I needed to get out of the way while I waited because other customers were trying to check in. All staff I encountered was extremely rude.
July 15, 2013
Rated 1 out of 5 by Brian555 Sub par
The room was nicely remodeled except the bathtub--original with mold in the grout line and repairs
There was no hot water the first night.
The blanket was covered in dried blood(I discovered the next morning)
Had to request extra towels twice
Very poor hotel!
July 19, 2012
Rated 1 out of 5 by Kne72 Never Again
This is the worst Sheraton ever. It should be bulldozed and rebuilt. Outdated everything. And it was incredibly crowded with really ttrashy clientel during our thankfully brief stay. At least the staff was nice and friendly.
June 30, 2013
Rated 3 out of 5 by Valionjo Our preferred hotel in Salt Lake City
Good hotel. Consistent, friendly service. Should have automatic wi-fi to every room. Badly need more electric outlets. I have a CPAP machine and had to crawl under the bed to plug it into an electric strip.
June 12, 2013
Rated 4 out of 5 by Puppiepaws Improvements
It was nice to come back to the Utah Sheraton, the front desk was nice as always and recognized me as a Gold member. I like that they are a pet friendly hotel. The Club lounge showed an improvement they no longer charge for wine and beer. The appetizers are still to be desired. I enjoyed my stay.
July 21, 2014
Rated 5 out of 5 by DCRFam Staff is OUTSTANDING
Everyone welcomed me and my family, and were able to mention some of the features of the hotel. Staff was prompt and super freindly with our reqeusts.
Food was wonderful in grill also
October 15, 2012
Rated 5 out of 5 by ljm2012 Friendly Staff
The staff was friendly & helpful from the minute we checked in. Warm and welcoming smiles from the ladies at the front desk. We loved the meals especially the salmon.
September 6, 2012
Rated 4 out of 5 by Steve946 Bathroom needed work
The bathroom wasn't properly cleaned when I checked in. There was used soap in the shower. Also the faucet in the sink was loose
Otherwise everything was fine
June 15, 2013
Rated 5 out of 5 by Iowan Very nice
The staff was eager to help with anything that you needed.Room was clean and comfortable and the food was good and reasonably priced.I would stay here again.
October 23, 2012
Rated 5 out of 5 by Molina Great Stay, Fantastic Staff
I had an excellent time here, booked a room using my starpoints but paid to upgrade to the club lounge. The room was fantastic, high floor and massive bathtub, great amenities, water and wifi. Part of the club benefits include access the club lounge for afternoon drinks and snacks, which we really enjoyed and also you get breakfast in there in the morning. All of the food and beverage offered in the club lounge was great (loved the starbucks coffee) and the lady who tended to us was a gem. Hotel was close to all the shops we wanted to go to in downtown, and parking was an ease too. I will definitely be back the next time I'm flying out to SLC.
November 11, 2013
Rated 5 out of 5 by BR5249 This hotel has a great Club Floor
The added cost for the club floor are well worth it, the food, beverages and relaxation were just what we needed after traveling all day.
September 17, 2012
Rated 5 out of 5 by Silverjo Convenent Place to Stay
This is a very good location. Easy walk to restaurants, good public transportation. Only complaint was rude bellman on arrival.
September 22, 2012
Rated 1 out of 5 by Naenae1 Wouldn't recommend this hotel
We did not get the room we paid for and was not compensated for it. Unhelpful staff members. We will never stay here again.
July 7, 2013
Rated 5 out of 5 by Travel111 Great stay. Great Loft.
Hotel located at a great location. Extremely welcoming lobby and clean, spacious rooms. One of the best Sheraton hotels.
July 15, 2012
Rated 5 out of 5 by GimT Excellent facility
Great staff. Comfortable room. Clean n up to date hotel. A good place to rest the night.
June 10, 2013
Rated 5 out of 5 Great pillows and sheets
The pillows and bed was great. The room was clean and the AC worked well.
September 17, 2012
Rated 2 out of 5 by Poplar Not a happy platinum
Checked in on Monday 6/18 and had to be placed on the second floor on the wing instead of the main tower. was told the club floor was full. (really?) Anyway went to the lounge and found out that had no access. Went to the front desk and asked to grant me access. The clerk looked at my record and told me I am not a platinum. Asked her to double check my SPG number she said that my status had expired which I know it did not. Asked them to look up on the file to find my correct SPG number. They said they could not find it. Went back to my room, logged in and made sure my status is still Platinum and got my number. Went back to the front desk they finally updated my record. Gave the key card to the clerk asked her to rekey my access. She said there was no need she already gave me access. So I went up to the lounge only to find out the key still did not work, I went back to the front desk and questioned how could it be so many errors which caused me great inconvenience. The clerks insisted that she gave me access and refuse to go to the lounge with me to verity. Finally my card key was replaced but no explanation or apology.
I have stayed and enjoyed the hotel many time in this year but now I don't feel like coming back anymore.
June 27, 2012