Rated 1 out of 5 by sdb479 Nice hotel BUT...!
They cancelled my 3 night reservation (no return) when I did not arrive the first night. I arrived late and came to visit my sister in law in the ICU ward at the hospital spending the 1st night at my brothers house. I arrived for the 2nd night at the hotel and with the reservation now cancelled...they booked me again...charging me again. Nice night - ended up only staying the one night. Contacted hotel one week later to straighten it out (said they would - spoke to female named Sxxxx) - still not right a month later. So - Hotel has charged me for 4 nights and I stayed one. UNBELIEVABLE! How much more time can be wasted before I give up seems to be the game here. Bad customer service and no obvious email recourse. End up calling and getting 15 different people with no paper trial to help fix this. I am very frustrated and disappointed.
July 27, 2014
Rated 2 out of 5 by Puppiepaws Makes me sad.
We have been using the DTC for several years now and have always been happy with our stay and the club level lounge was always nice. This time, we had to wait just over and hour for the room to be ready and then we were put in a room that was already occupied, The club lounge has started charging for beer and wine. In the morning I had to ask for some hot coco and it no longer has a microwave in the club lounge. The appetizers were just okay; and the service was just okay. They also removed the hot tub. I find it sad to see the service and quality of the hotel go down.
July 21, 2014
Rated 1 out of 5 by RiseUP This hotel seriously missed the mark
I reserved a room on club level/ king size bed/complimentary breakfast/internet access and I prefer away from the elevators. I made my reservation two weeks in advance. When I arrived, I was given a room on the 2nd floor across from the vending/ice machine AND washers and dryers. It had two double beds, a bathroom so small the door barely cleared the commode and the towels smelled like fried chicken oil - old fried chicken oil. I showed them my room reservation but they could not 'fix' what had happened because they were sold out. I did receive a bag of snacks in recognition of my SPG membership. I declined. I will never stay at this Sheraton again. I will not recommend it although my company has a discount agreement with them.
July 18, 2014
Rated 3 out of 5 by Kinrob kinrob2
I stay at the Sheraton DTC frequently, and it is fine. The staff is friendly. and the Club level free breakfast is a nice benefit. The carpet in my room was slightly stained, and housekeeping should have addressed that before the room was released to a guest. The shuttle service is quite useful although I wish the front desk would go back to reserving times for its use. Such things are useful for a business traveler such as myself. The room service food could use some improvements.
July 18, 2014
Rated 3 out of 5 by DanK518 429 - Sheraton Hi-Tech
They were unable to get me into club level which was a non-issue. But as soon as I stepped into my room, it had the stale odor of old cigarettes.
July 18, 2014
Rated 3 out of 5 by Bart Rooms need improvement-Staff is excellent
Rooms need improvement...
-Pee stains on roll out sofa bed
-No linens for roll out sofa
-Main bed is too close to restroom
- Lights were not synced with any switches
-Cracked glass table
-No mini fridge in suite???\
- Poor wifi signal
The Staff is excellent and it starts with Blake and Emily.
July 16, 2014
Rated 5 out of 5 by MelStew Good hotel
Great front desk staff. The club lounge is a wonderful feature. Very clean.
July 15, 2014
Rated 3 out of 5 by Bannanas001 Need New Beds
The bed in this room (827) was probably the worst bed I've slept in at any Sheraton hotels. I would recommend a replacement asap.
July 14, 2014
Rated 5 out of 5 by Mark20122012 Great room, food and drink
Don't miss meeting Todd in the bar/restaurant. He's the most personable, responsive and professional server I've met on the road in a very long time! The bar had a great beer selection, everyone in my group found something to their liking on the dinner menu, our rooms were large, well-appointed, comfortable, the right temperature, and spotless clean. I will definitely be back!
July 13, 2014
Rated 4 out of 5 by MarkHouston Comfortable place to stay
Stayed here for two nights and found it to be a comfortable and friendly place to stay. The room was nice, bed was nice, and every one fo the staff that I came into contact with was very helpful and friendly to me. This made it a nice place to stay.
I found the hotel restaurant to have great service and food, but empty of customers. There must be competing restaurants around but I didn't feel a need to search since I was satisfied with the hotel restaurant.
July 11, 2014
Rated 1 out of 5 by Ardito Experience
The bar staff and food was very good. The maid service was awful. My coffee was never replenished, had to beg for towels and shuttle service was unsatisfactory. Many times I was given wrong information at main desk.
July 11, 2014
Rated 4 out of 5 by scks Needs more housekeeping staff
The hotel is clean, the room is comfortable. They need more housekeeping staff. Three out of four days no bath towels as they "ran out" and had to call the front desk later in the day for them. Have to ask for your room to be made up early, otherwise it's not done until after 2:00.
July 9, 2014
Rated 4 out of 5 by Mikaela0325 Softball Tournament
The hotel was clean and the beds were comfortable.
July 6, 2014
Rated 3 out of 5 by Beckster72 Just ok
This place is just shy of being a good hotel. The staff was nice but not responsive. Had to call multiple times for requests and at times couldn't get anything. It a. Use signal.
It also is a no frills hotel and there are no movies on demand. This seems to be a hotel of convenience and will only be booked based on a need of proximity as there is nothing close to here worth mentioning.
July 1, 2014
Rated 4 out of 5 by dll65 Location
The hotel was in a good location for us to be able to experience the mountains and get away, as well as enjoy some of the local night life.
Access after 11 is not very accommodating if you have to park in the back of the lot, which most people have to do because of parking lot. Back doors lock and you have to walk around to the front.
June 30, 2014
Rated 5 out of 5 by TravelerGS Best Hotel in the DTC
I have stayed at this Hotel over a number of years, it just gets better. The GM (John Ault) has done a tremendous job over a number of years to improve the property.
The rooms on the top floor with the atrium windows are great. These are the even numbered rooms.
June 29, 2014
Rated 4 out of 5 by Jamice Many things about this hotel were very pleasing
The Desk staff was helpful and remembered people. The meetings rooms were very well kept and the Food and Drink Service was truly excellent.
June 27, 2014
Rated 5 out of 5 by dnovak45 Great Food after 9pm in Bar
We were in town for an event and we were greeted well upon arrival. Our room was not ready but they kept our luggage and upgraded our room. We came back after 9 and was able to order food in the bar which was very good! Great Service! The food in the club level was stale and old, not the best service and the espresso machine was down. Needed to be cleaned we were told.
June 24, 2014
Rated 3 out of 5 by EO1223 Hotel is decent
The hotel is clean and fits the Sheraton brand as far as look and comfort.
June 20, 2014
Rated 4 out of 5 by Hello2U great staff
I had an ok stay at this hotel. Staff were terrific, really really great. Rooms were just ok. No refrigerators. No opening windows. The noise from the highway never stopped. Music was piped into places I'd have preferred quiet, like the pool. The keycard worked every time on my door, unlike some hotels I've stayed in. The conference room was way too cold, I wore my jacket most of the weekend.
June 12, 2014
Rated 5 out of 5 by Mack42 Great staff and wonderful mattresses
Emily at the front desk, was incredibly friendly and even drove me to the local grocery store for food. Delightful personality.
The mattresses were so fabulous, I didn't want to get out of bed! Very snuggly and supremely comfortable.
Room service staff were also very courteous and professional, with genuine, natural cheerfulness. I believe the young man's name was Michael, who assisted me. Very much a gentleman. Thank you
June 11, 2014
Rated 5 out of 5 by Dedi This hotel is Awesome !!
This hotel was Awesome! the bed was so comfortable, staff members were friendly and helpful. the pool was just right, rental car company on site not to mention the great work-out room. The location was convenient for shopping, as us girls love too do, not to mention the great restaurants we enjoyed during our stay.
June 5, 2014
Rated 5 out of 5 by kwills Sheraton Denver - Stay May 27th & 28th
This hotel is close to most events/ attractions in Metro Denver. It is a great spot for business travelers. It has a nice workout facility, the rooms are quiet and sleeping is easy.
June 2, 2014
Rated 2 out of 5 by welltraveled50 Platnium Status Ignored
I stay here often and I am always disappointed in the front desk at check in. They never offer upgrades to me as a Platnium member, I always have to beg for them. When checking in, I requested an Atrium Room which is the best the hotel has to offer. I was told there was none available. The first room they gave us was next to the elevator, the second on the freeway side of the hotel. My husband noticed an Atrium room being cleaned and went back to the front desk to inquire about this room. It was availabe, so why did they not offer it to us in the first place. Really disappointing as we typically are offered the best available room without asking. The hotel also failed to give us our requested wake up call at 8:15 AM. So glad I set my I Phone as a back up!
May 19, 2014
Rated 3 out of 5 by Don8 Mixed experience
The Front desk staff were wonderful and very helpful. The room was nice, but bath was awfully small. The only complaint is the food service and lack of staff. We were part of a conference, pre-ordered some meals and even though we are eating at 1 pm after what should have been the noon rush, they had trouble coming up with silverware, napkins and food slow to come out. The kitchen really seemed stretched.
On a plus note, really appreciated the shuttle service to area restaurants and being able to read the Wall Street Journal in the AM - thanks so much.
May 5, 2014
Rated 4 out of 5 by RudyAugs Almost a Sheraton
Was good, but clearly a lower level hotel upgraded to become a Sheraton. The most telling feature is the a window aircon / heating system. The remote control on the wall not working properly, no way to shut off system, until you call customer service and they tell you how to place the switches. Yes you can shut it off remotely, but you would never know how unless they tell you.
May 2, 2014
Rated 5 out of 5 by cz23 Startling Renovation
I had stayed at this hotel about a year ago, but hardly recognized it when I walked in. Tremendous job on the renovation, including addition of a coffee shop, computer lounge, and rooms that felt clean and new. It's just off the interstate on the south end of Denver, meaning you miss a lot of the downtown traffic, but still easy access to most places.
April 29, 2014
Rated 3 out of 5 by Agent52 Small bathrooms
This hotel had the smallest bathrooms I had ever seen in a hotel room. I also asked for earplugs due to the fact that the busy interstate was right next to the hotel and they did not have any. The lunch at the conference was just soso, however the evening meal I had was good.
April 26, 2014
Rated 1 out of 5 by MF555 Leaky Roof
My room began leaking water from the ceiling, getting my clothing wet and forcing me to move rooms when I was on a strict deadline for work. This wasted an hour of my time. I travel a lot for work, typically at starwood properties. I was only awarded 1500 starwood points for my hassle. If changing rooms in the middle of the night when I'm on a deadline is barely worth anything to starwood, I may need to reconsider changing hotel brands.
April 26, 2014
Rated 5 out of 5 by Traveler999 Great Team
I originally checked into this hotel for business but thanks to the staff and especially the front desk(special thanks to Emily); we decided to stay at the hotel for the weekend. Thanks for everything!
April 25, 2014