Rated 3.8 out of 5 by 120
Rated 5 out of 5 by Donna64 This hotel was awesome!
Clean, nice rooms, great staff, good food.
May 13, 2013
Rated 2 out of 5 by nrbt Lacks basics
1. Rooms have no safe, fridge or adequate lighting.
2. Cappucino machine broken and no one seemed to care or offer alternatives.
3. Food quality very poor.
4. Location above a shopping center and huge parking lot with a view of interstate is very unappealing.
May 21, 2013
Rated 3 out of 5 by Magsmum Pleasant stay but a few negatives
We have stayed here before and had a fabulous stay so were really looking forward to returning. Overall a pleasant stay but a few disappointments. Absolutely no recognition of platinum status and had to go back to the desk to receive welcome gift as it was never offered. Placed on the club floor but there were no amenities. In the past we stayed on a weekend so received vouchers for restaurant but could still access cold drinks and coffee. Nothing available at all in the lounge and no fridge in room (was told only in suites). Missed having cold drinks. When I inquired about the change I was told the new policy was because nonclub guests were sneaking up and taking drinks. Too bad the solution was to eliminate the privilege rather than improving security or adding key access to fridge. Sounds like a cost saving measure to me at the expense of status guests. Will be returning to hotel with our kids in June for another weekend stay and hope the hotel will provide a fridge so we have access to cold drinks (that we will have to bring...).
May 19, 2013
Rated 1 out of 5 by wayno53 The Worst Sheraton I Have Ever Stayed At
I have stayed at many Sheraton's over the years and by far this was the worst experience at a Sheraton Hotel. The staff went from inexperienced to the most rude hospitality staff I have ever encountered. The restaurant could not accommodate our family, the service and attitude was horrendous and the food mediocre when it finally came.
May 13, 2013
Rated 3 out of 5 by worldtravelernewyork Club Lounge amenities
I have to say it's been disappointing the last 2 weeks with the food availability at the Club Lounge. This past Monday, there was no breakfast in the lounge and there was no food at night as well. Nancy is really missed when she is not there in the morning. it good better later during the week but I have to say that my colleagues have mentioned that service at the lounge has gone down the last couple of months.
April 27, 2013
Rated 2 out of 5 by Clientinsatisfait Cet hotel est desservi par du personnel incompetent
Nous avons demandé une chambre tranquille. Nos voisins avaient un jeune bébé qui a pleuré une partie de la nuit. Nous en avons informé le personnel qui n'a fait mieux que dire Désolé!!!!!!
May 7, 2013
Rated 4 out of 5 by Basketball Cleaning Staff
Across from my room was a room where the supply of towels, sheets etc was kept. The cleaning staff woke me up with their talking, and then talked what seemed to be continually for about 45 minutes.
April 29, 2013
Rated 5 out of 5 by Meaganica19 Excellent Service
The staff was very helpful.
April 29, 2013