Rated 2 out of 5 by pitulee Poor service and long waiting times
The room was nice and comfortable. The elevator was incredibly small and busy. One had to wait at least 5 minutes for an elevator which I think is too much. The waiting times even went up to 15 minutes. This is also due to the fact that there is a clinic on the 19th floor.
Staff wasn't responding to my needs and there was a line-up for check-in as well as check-out (mostly because there was only one desk occupied). Even to talk to the concierge I had to wait in line. Last but not least they charged me for breakfast the last day even though I purchased a room rate which would include breakfast.
Given the price I paid, I expect a much better service, no line ups, more responsiveness to my inquiries (especially with regard to the extra charged breakfast), and a better elevator service. I would also have appreciated if there would have been a seperate elevator for patients heading to the clinic which is in the same building on the 19th floor.
Overall I wouldn't recommend this hotel despite the comfortable room, as service and location are poor given the price paid.
April 17, 2014
Rated 4 out of 5 by pronto TV
If you want to watch entertainment shows on the TV system, you will need to understand
German, Italian, French, or Arabic. The few channels in English are news and business. At a jet-lagged 2 AM, it would be nice to have a better selection.
April 15, 2014
Rated 4 out of 5 by hale808 great hotel and staff- but the elevator wait time?
the Sheraton Arabellapark is a great hotel with very friendly staff and excellent facitlities . one exception : the elevators!
they do not seem be able to balance the control system for the 6 (or8?)elevators that serve the building. you need to plan in extra time . at times long waiting lines. everything else in this hotel is excellent - just need to fix this litle nuisance.
April 3, 2014
Rated 1 out of 5 by timb71 Tired
This place is not worthy of the Sheraton name in my opinion.
A generally very tired decor and a 20 minute wait for the lift in morning and evenings.
Terrible experience overall.
April 3, 2014
Rated 5 out of 5 by Surfer67 Perfect place to stay in Munich!
This hotel is located in a very nice area of Munich and has convenient access to the U Bahn. There is also a Rewe (grocery store) across the street as well as a cinema and a few restaurants. Excellent views to be had especially from the upper floors! The staff are quite courteous and always professional. Top floor features a great fitness center with very helpful attendants and a relaxing pool. The view is second to none. The only thing I would change is the internet service charge-it is now the 21st century and should be complimentary.
March 22, 2014
Rated 5 out of 5 by moshe2233 overall - great experience
Love the room - comfortable bed. pretty view from the balcony. amazing shower.
points to improve - the balcony could be more welcome to stay in (furnished or something)
Internet access is basic these days and should not be treated as a premium (expensive) service
March 7, 2014
Rated 4 out of 5 by Guest2014 Visiting an event
the complete service and hotel is gorgeous.
Only the frozen pizza on the night is not recommendable, because it tasts not good and its very overpriced for this quality.
February 3, 2014
Rated 4 out of 5 by CYC01 Lovely pool, nice hotel
The lobby felt a bit more like a nightclub than a smart business hotel with the purple low-lighting. The pool area was amazing, and whilst I loved the atmospheric pool lighting and views over the city at night, as a woman there on my own again I felt a little bit vulnerable because it was SO dark and there was just one other guy in there and no supervision... I would also have appreciated breakfast being available earlier and the pool being open from 6am, so that I could take advantage of it before having to leave for my meetings. I also think it's pretty poor that free wifi is not available in the rooms, when I've stayed at much cheaper hotels where it is available. The room was smart and clean and comfortable, but a little small!
January 24, 2014
Rated 4 out of 5 by swarrick28 Club level worth the upgrate
Rooms were a bit small (and warmer) than I remember, but plenty of storage to compensate. Overall very comfortable. The club lounge was a treat with great service and pleasant atmosphere. Close to shopping and public transportation.
January 20, 2014
Rated 3 out of 5 by travel4ag Wellness area is worse as before
One of the main advantages of this hotel was the wellness area. This has been rebuilt in 2013. The result is not only good.
For fitness: This has been improved, more stations which can be used. For swimming: The pool has the same shape, the surface is now rebuilt, but no drinks are served anymore. For sauna: This is a shame in comparison to how is was before. Now a lot of quiet area and a sauna cabin for up to 3 persons, very small. Only a bottom and a middle shelf. So much quiet area but not enough area for sauna. The sauna always was a highlight of the hotel - not anymore. So for all friends of sauna: Find another hotel.
January 16, 2014
Rated 5 out of 5 by Billios Great choice for 2 nights
proximity to underground and nice area
January 10, 2014
Rated 5 out of 5 by Walter528 Hotel with great location for Munich
The Club Room are great with a nice view over Munich and the Alps.
January 9, 2014
Rated 5 out of 5 by Jocy Best hotel in Munich
What can I say... this is my favorite hotel in Munich :)
January 3, 2014
Rated 4 out of 5 by Yateem persönal assesment
-good services(food,internet,laundry,swimming pool,gmnasium).
January 1, 2014
Rated 4 out of 5 by Verified Reviewer The room and food
Room is excellent, especially the view of the city.
The food is good and the service is kind.
December 31, 2013
Rated 5 out of 5 by cloud79 wonderful resort and warm welcome
Thank you very much for the great and much appreciated warm welcome to Ann, Sabrina, Jorge and the entire Sheraton München Arabellapark Staff.
Nice and comfortable Rooms, excellent food, very good club lounge and wonderful pool at 22nd floor with great view on city skyline.
It was a fantastic experience for me and my family, close to advent time with incredible and wonderful christmas atmosphere.
Thank you all very much!! See you soon.
December 29, 2013
Rated 2 out of 5 by Tim79 Nice hotel but room not well cleaned
A very nice hotel, good facilities (sauna, pool area, club lounge) and a great view over the city of munich. However, in the bathroom there were many hairs, it looked like it was not really cleaned...
December 20, 2013
Rated 5 out of 5 by cotterone This hotel is really confortable
Warm room, confortable bed, excellent breakfast... what else?
December 13, 2013
Rated 5 out of 5 by Vivaki Great Hotel
Everything perfect except the new club lounge on the weekend it closes at 6:00 in the evening and it serves only peanuts ,fruits and drinks . Why to book a club room the time we cant enjoy the club lounge on the weekend . unexceptable .
December 8, 2013
Rated 5 out of 5 by BevR This hotel is very comfortable
The room was very nice. The bathroom was a little small; but I am a large person. I had some concern about the bath tub as you had to step up into the tub, and getting out was a little exciting. I have seen this type tub all over Europe, so it may just be something I am not totally comfortable with. The staff was exceptional.
December 6, 2013
Rated 5 out of 5 by Vivaki Great Hotel ,great club lounge .
Excellent hotel ,i have booked a club room and i have enjoyed the new club lounge as well as the pool spa facilities . Well done renovations ,excellent service ,excellent manager Robin .
Thank you for everything .
December 3, 2013
Rated 5 out of 5 by Davide72 Great hotel. Great stay!
I stayed one night only due to a short business trip.
Everything was perfect. The room had all the features I expected and even more.
Staff very friendly.
Food very good at the restaurant.
Charming and elegant hotel!
November 22, 2013
Rated 3 out of 5 by Zelda42 Smell
Unpleasant smell on the 18th floor - like in a hospital
November 13, 2013
Rated 5 out of 5 by Coaggie89 Excellent Location
This was the second time we stayed at this property and would highly recommend staying there again based on location and ease of use to local transportation. Safe and nice area with a lot to offer.
November 4, 2013
Rated 4 out of 5 by iqbal121 Nice hotel
Nice hotel. In the process of being fully refurbished. Room are nice and clean and decore is well done. Staff are friendly and helpful.
October 26, 2013
Rated 3 out of 5 by BudMan2013 Avoid if you will be there during the day
Serious construction going on in the hotel and the surrounding area when I stayed (6-Oct-2013 thru 19-Oct-2013). If you are there for business and leave early in the morning and return later in the evening, you will be OK. If you are there during the day (like my wife) you will hear drilling right outside your window and will have peepers repelling outside your balcony. Breakfast is good, but it starts at 6:30 so I could only enjoy it on the weekend. Traffic is bad between 5 and 6 pm, so returning later is advised. The fitness room and club level were closed during my entire stay. Also, the 20 euros per day for parking and 16 euros per day for in-room internet are excessive compared to other business hotels in the area.
October 20, 2013
Rated 2 out of 5 by Aiksacha Avoid it
The Hotel is in major restoration on its top floor: Around the building never ending barricades, very noisy, some wall climbers are there, balconies are VERY filthy so one can't even step out. For the past at least half a year there is no swimming pool or gym or spa but... they simply forget to mention that while you are making your booking. The whole street is half closed because there are several major construction sites around. I would avoid this Hotels for at least another half a year.
October 18, 2013
Rated 1 out of 5 by Jordan86 Pretty room, overall not happly
I unfortunately left an important mailing tube in the room when checked out. I called the front desk as soon as I arrived at the airport (25 minutes after checkout). They said they would have house keeping retrieve the item and took my contact details, assuring me a return call when I landed. No phone call, no voice mail. I also e-mailed the address at the bottom on my invoice. Received a lovely "thanks for staying, didn't read anything you wrote" e-mail with details about how I can spend more money here and accumulate Starwood points. Exactly what I want when I'm upset about losing important materials, advertising. The entire time we were there, we did not have use of the pool/gym area as it's been under construction for more than half the year. The room had approximately 12 light switches, none of which are labelled, many of which over ride each other and apparently disable power outlets. Lots of fun exploring Munich when a phone that was "charging" all night and dead by 9am. The notice on the door on our last night was nice too, about how we should keep our blinds closed for privacy as they might have a guy repelling down the side of the building doing maintenance. Sounds luxurious, doesn't it? Laundry services were expensive as most places are, but this place itemized every item down to each pair of socks, making it the most expensive service I've ever come across. Staff was friendly, but after this experience, if I'm not contacted about my missing items, I will never patronize this hotel again.
October 2, 2013
Rated 2 out of 5 by insurfer Spa not accessable
When checking in I was informed that the SPA was not accesable. This is unsatisfactory with regard to the high room rate at that date. In the room there was black hair in the bathtub.
Service at the reception and in the breakfast room was excellent. Breakfast itstelf was also great.
September 27, 2013
Rated 4 out of 5 by Steve1070 The quality of the room
My room was entirely renovated and very confortable.
September 25, 2013