Rated 5 out of 5 by Jocy Best hotel in Munich
What can I say... this is my favorite hotel in Munich :)
January 3, 2014
Rated 4 out of 5 by Yateem persönal assesment
-good services(food,internet,laundry,swimming pool,gmnasium).
January 1, 2014
Rated 4 out of 5 The room and food
Room is excellent, especially the view of the city.
The food is good and the service is kind.
December 31, 2013
Rated 5 out of 5 by cloud79 wonderful resort and warm welcome
Thank you very much for the great and much appreciated warm welcome to Ann, Sabrina, Jorge and the entire Sheraton München Arabellapark Staff.
Nice and comfortable Rooms, excellent food, very good club lounge and wonderful pool at 22nd floor with great view on city skyline.
It was a fantastic experience for me and my family, close to advent time with incredible and wonderful christmas atmosphere.
Thank you all very much!! See you soon.
December 29, 2013
Rated 2 out of 5 by Tim79 Nice hotel but room not well cleaned
A very nice hotel, good facilities (sauna, pool area, club lounge) and a great view over the city of munich. However, in the bathroom there were many hairs, it looked like it was not really cleaned...
December 20, 2013
Rated 5 out of 5 by cotterone This hotel is really confortable
Warm room, confortable bed, excellent breakfast... what else?
December 13, 2013
Rated 5 out of 5 by Vivaki Great Hotel
Everything perfect except the new club lounge on the weekend it closes at 6:00 in the evening and it serves only peanuts ,fruits and drinks . Why to book a club room the time we cant enjoy the club lounge on the weekend . unexceptable .
December 8, 2013
Rated 5 out of 5 by BevR This hotel is very comfortable
The room was very nice. The bathroom was a little small; but I am a large person. I had some concern about the bath tub as you had to step up into the tub, and getting out was a little exciting. I have seen this type tub all over Europe, so it may just be something I am not totally comfortable with. The staff was exceptional.
December 6, 2013
Rated 5 out of 5 by Vivaki Great Hotel ,great club lounge .
Excellent hotel ,i have booked a club room and i have enjoyed the new club lounge as well as the pool spa facilities . Well done renovations ,excellent service ,excellent manager Robin .
Thank you for everything .
December 3, 2013
Rated 5 out of 5 by Davide72 Great hotel. Great stay!
I stayed one night only due to a short business trip.
Everything was perfect. The room had all the features I expected and even more.
Staff very friendly.
Food very good at the restaurant.
Charming and elegant hotel!
November 22, 2013
Rated 3 out of 5��by Zelda42 Smell
Unpleasant smell on the 18th floor - like in a hospital
November 13, 2013
Rated 5 out of 5 by Coaggie89 Excellent Location
This was the second time we stayed at this property and would highly recommend staying there again based on location and ease of use to local transportation. Safe and nice area with a lot to offer.
November 4, 2013
Rated 4 out of 5 by iqbal121 Nice hotel
Nice hotel. In the process of being fully refurbished. Room are nice and clean and decore is well done. Staff are friendly and helpful.
October 26, 2013
Rated 3 out of 5 by BudMan2013 Avoid if you will be there during the day
Serious construction going on in the hotel and the surrounding area when I stayed (6-Oct-2013 thru 19-Oct-2013). If you are there for business and leave early in the morning and return later in the evening, you will be OK. If you are there during the day (like my wife) you will hear drilling right outside your window and will have peepers repelling outside your balcony. Breakfast is good, but it starts at 6:30 so I could only enjoy it on the weekend. Traffic is bad between 5 and 6 pm, so returning later is advised. The fitness room and club level were closed during my entire stay. Also, the 20 euros per day for parking and 16 euros per day for in-room internet are excessive compared to other business hotels in the area.
October 20, 2013
Rated 2 out of 5 by Alexander Avoid it
The Hotel is in major restoration on its top floor: Around the building never ending barricades, very noisy, some wall climbers are there, balconies are VERY filthy so one can't even step out. For the past at least half a year there is no swimming pool or gym or spa but... they simply forget to mention that while you are making your booking. The whole street is half closed because there are several major construction sites around. I would avoid this Hotels for at least another half a year.
October 18, 2013
Rated 1 out of 5 by Jordan86 Pretty room, overall not happly
I unfortunately left an important mailing tube in the room when checked out. I called the front desk as soon as I arrived at the airport (25 minutes after checkout). They said they would have house keeping retrieve the item and took my contact details, assuring me a return call when I landed. No phone call, no voice mail. I also e-mailed the address at the bottom on my invoice. Received a lovely "thanks for staying, didn't read anything you wrote" e-mail with details about how I can spend more money here and accumulate Starwood points. Exactly what I want when I'm upset about losing important materials, advertising. The entire time we were there, we did not have use of the pool/gym area as it's been under construction for more than half the year. The room had approximately 12 light switches, none of which are labelled, many of which over ride each other and apparently disable power outlets. Lots of fun exploring Munich when a phone that was "charging" all night and dead by 9am. The notice on the door on our last night was nice too, about how we should keep our blinds closed for privacy as they might have a guy repelling down the side of the building doing maintenance. Sounds luxurious, doesn't it? Laundry services were expensive as most places are, but this place itemized every item down to each pair of socks, making it the most expensive service I've ever come across. Staff was friendly, but after this experience, if I'm not contacted about my missing items, I will never patronize this hotel again.
October 2, 2013
Rated 2 out of 5 by insurfer Spa not accessable
When checking in I was informed that the SPA was not accesable. This is unsatisfactory with regard to the high room rate at that date. In the room there was black hair in the bathtub.
Service at the reception and in the breakfast room was excellent. Breakfast itstelf was also great.
September 27, 2013
Rated 4 out of 5 by Steve1070 The quality of the room
My room was entirely renovated and very confortable.
September 25, 2013
Rated 5 out of 5 by Flo202 Guest Services Exceptional, Nice Interior Atmosphere, Great Food, Great Value for Money at Food and Stay
I stayed during Oktoberfest season, and as per the title of my review "Guest Services Exceptional, Nice Interior Atmosphere, Great Food, Great Value for Money at Food and Stay" I can only reiterate that I was completely satisfied.
Let me share three more experiences with you in more detail
On the single negative side, SPG members like me who are not platinum members do not get any separate floor with mineral water or free internet, but then again the rooms are very nice in the basic category already.
Absolutely fantastic is the fitness breakfast - egg white omelette with spinach and avocado, tomatoe and cucumber. In general, the food options are fresh and thoughtful and suit a variety of tastes - not that I only tried the healthy stuff. On top, the prices are fair.
Further fantastic experience is the guest service staff. I had forgotten a valuable item in the room, and a staff member at midnight walked up to search for it, called back on mobile after no finding it, went back up again and kept trying until she found it.
Big thank you and best wishes to the Sheraton Munich Arabella team to keep up this level of service and hospitality. Mahalo!
September 25, 2013
Rated 5 out of 5 by Lora2012 An exceptional experience
As Lifetime Platinum members, we get around. From check-in to check-out we only met hotel employees here that were exceptionally friendly and helpful. The food was super, we got a wonderful upgrade. We would recommend this hotel without hesitation and will surely come back as soon as we get to Munich again.
September 3, 2013
Rated 5 out of 5 by GregA57 Execellent!
The guest facing team members were friendly and pro-active.
September 3, 2013
Rated 4 out of 5 by SunshineGroup Perfect place for business Stay
You will enjoy the stuff the hotel the neighbourhood everything is perfect if you go for business
July 2, 2013
Rated 4 out of 5 Definitely come again
I spend one night there. The good is spacious with a big balcony .A nice city view from the balcony. One drawback is that they do not have wifi service and they charge 19 Euro per night for wired Internet. Anyway it is a worthwhile hotel to your next stay.
July 2, 2013
Rated 2 out of 5 by Brad Disappointed
Rooms were NOT plush and comfortable, it feels like a "basic" hotel room near the airport.
June 7, 2013
Rated 3 out of 5 by gee2710 spa under refurbishment
Had hair in the bathroom...... and teh room was next to teh stowage room and very noisy early morning from cleanbing staff having very loud conversation.
Then my key did not work and never received my new key as promised
The spa/sauna is closed for refurbishment and was nto told at check in. The reception staff were the only one that was nice.
Ate at the restaurant, staff had to be called to give you a menu then to order took ages. Staff looked bored and not happy to be there, and service is very slow.
June 1, 2013
Rated 4 out of 5 by Youngster Good hotel
Great facilities for conference
June 1, 2013
Rated 4 out of 5 by MDRPGH Helpful Staff
we found the staff very helpful! They made our stay very comfortable.
May 29, 2013
Rated 5 out of 5 Great Stay
Thanks a lot - excellent stay, perfect overall, great breakfast
May 21, 2013
Rated 5 out of 5 by Gandalf51 Excellent hotel and great crew
This hotel adds a very high standard of comfort with an excellent level of professionality of the crew (everybody talks a perfect English!)
May 20, 2013
Rated 3 out of 5 by Caratgi Not a nice experience
Pool was not accessible
No upgrade for gold member for second time
May 10, 2013