Rated 5 out of 5 by Miggy57 Outstanding service, and a great room too
I arrived at the Sheraton Read House very late, without a reservation. I was accommodated quickly and efficiently by the front desk agent, and was upgraded without asking because of my Preferrred Member status. In addition, I required a late checkout because of a business commitment. As the meeting I was involved in ran long, I went beyond my late checkout time. The staff accommodated me wonderfully and allowed me to use the room until the meeting had completed. Everyone I encountered was cheerful, friendly, and courteous.
Now, for the room. Wow. I was upgraded to a very nice suite, with a Jacuzzi (which I sadly didn't get the chance to use), and plenty of room to stretch out and take care of the things I needed to deal with while there. I also noted the proximity to many activities and restaurants in the area. Without a doubt, if I must return to Chattanooga for business, or if I choose to visit for leisure, I will definitely book my room at the Read House. Thanks for an excellent, albeit short, stay.
September 25, 2014
Rated 1 out of 5 by DJD1925 Terrible
I had high expectations for this hotel as it is a historical site, however, the site left me with much disappointment. The rooms are in dire need of updating, including the peeling wallpaper, dirty floors, dirty bathrooms, etc. I paid for access to the concierge lounge, however, they failed to tell their patrons that the lounge is closed on the weekends! This is misleading and should certainly be addressed immediately and stated on their website. When checking in, the staff was helpful and stated that we could go up to the lounge and get water. After a long day out, I went up to the lounge and tried to get water. Since I could not access the refridgerator, I called the front desk. Whomever answered the phone was VERY rude and should NOT be in customer service as they told me I should not be there and cut me off everytime I tried responding to her questions. Rediculous! I will NEVER stay there again - in fact, this has tainted my view on Starwood Hotels.
September 19, 2012
Rated 1 out of 5 by ZgutowiczA Worst SGP Hotel Experience
Hotel room had not been maintained ... paint chipped, walls plastered/banged up, visible small holes in wall, bathroom tube cracked and chipped, elevator dirty with empty bottles in it, one elevator not working, pool area filthy with no clean towels (dirty towels laying all over the pool area), club lounge did not have napkins, or forks for breakfast (my family had to share two knives and a fork to eat breakfast). It was also a pancake breakfast and there was only one small bottle of syrup left of which my family of four had to share. No coffee in club lounge for breakfast, they were out. I had breakfast at 8am. Tables in lobby area, by TV, were covered in with beer bottles and empty glasses. Club lounge night before was out of bottle water, there was none in my room, so I had to by some from front desk. My family and I were not able to log into wireless on any of our devices during the entire stay. My bill was double charged for parking $15 per night, only stayed one night. I had to get this corrected morning of checkout. Only bright spot, was the valet!
January 21, 2014
Rated 1 out of 5 by ramen23 travel
Light bulbs did not not work.. charged for water. bill delivered at 3 in the morning. No one to carry luggage to room. Had to roll up my own suit rack. Honeymoon package was 2 pieces of paper. Hair in tub.
December 30, 2012
Rated 2 out of 5 by rydbush This hotel needs maintenance
Age has taken its tool on the Read House. The rooms, while updated, showed their age: dirty carpets, spots on fabrics, etc. Bed sheets did not properly fit the extra-deep mattresses, which wile comfortable, were unsightly when not completely covered. Our bathroom did not feel clean, and had a loose doorknob and broken mirror, and a sloppy paint/sheetrock repair job around the sink. Dust and cobwebs had accumulated in the corners and windows of the room, and the A/C housing had mold, dirt, and more C-grade patch repairs to the surrounding sheetrock. Not recommended.
October 7, 2013
Rated 1 out of 5 by Subba Poor experience
- internet does not work
- rooms are stinky
- bathrooms were not clean
- staff courtesy could improve
- $15 for Valet parking was expensive
December 29, 2013
Rated 1 out of 5 by RRbaseball No the service that I expect
The WIFI was not working and anypoint, the property looks empty, no staff in main lobby to Welcome guests
February 27, 2013
Rated 3 out of 5 by lgram Check In
we came for a convention and waited 2 1/2 hrs to get a room, not what I expected from a Sheraton.
September 24, 2014
Rated 4 out of 5 by MathieuGuapo Very enjoyable hotel
I have stayed at this property on several occasions. I must say that the location is one of it's main strenght. Located downtown and within walking distance of a lot of restaurants/bar and even Tennessee Aquarium. I particularly like the hotel's Old World feel. The decor in the lobby and the brick look of the building takes me to what I imagine life in the early 1930's would be like. Now to be completely honest, it sould use a little remodel to freshen up the hallways and the rooms. I would also like to recognize April from the front desk who truly made an impact as she worked hard to accomodate our late request for a specific room on a full house that night.
September 2, 2014
Rated 1 out of 5 by Allison4680 Unsatisfactory
We stayed here for our conference. We were told we could pay ahead for the rooms with company checks. When checking in we were asked to give a credit card for incidentals. The full amount of the stay was pended on our bank accounts. When we inquired about this it seemed our issue was dismissed. Our luncheon food was very slow and not very good. The a/c in the rooms does not work very well. Overall I was disappointed in the stay.
June 23, 2014
Rated 5 out of 5 Very much enjoyed my stay!
Special thank you to the front desk staff woman at the front desk on 8/20/2014. Both women were very kind and accommodating. Shared information about the history of the hotel and the area. As a platinum member I was upgraded to an wonderful suite. Enjoyed the hotel and look forward to visiting again! Dominic
August 23, 2014
Rated 3 out of 5 by Oomie Interesting
Directions to the hotel were excellent. However, information about restaurants outside the hotel was very poor. Starbucks was extremely disappointing--I am accustomed to a good assortment of food items at Starbucks and this was definitely not true of this Starbucks.
September 22, 2014
Rated 1 out of 5 by crazy27 conference
The minute I step in the hotel it was terrible. My room was dirty and the sheets on the bed had stains. My check-in process was not great. We had mailed in a corporate check to pay for the room and we were still had our credit card hold for the full amount of our stay.The first excuse I got was we had an employees call out. They believe no expectation needs to be met because we are short hand.
June 24, 2014
Rated 3 out of 5 by pat310 Handi cap
Do not like riding in freight elevator to get to meetings. Tub had a grab bar but was difficult to climb over high side and was dangerously slippery when wet.
September 22, 2014
Rated 2 out of 5 by erica Horrible Service
This was by far the worst hotel service I have ever received. Whoever was supposed to be answering the "guest service" line from the room phones let it ring and ring without answering, to get any help we had to go downstairs and wait in a line (there always seemed to be a line, probably because no one answered the phones). I asked for someone to arrange a taxi pickup, after missing the wedding ceremony we were supposed to be at, we realized no one had ever actually made the call. We were unable to control the temperature of our room, but it took 2 hours for someone to tell us that. And we didn't receive clean up service once during our stay.
May 28, 2013
Rated 5 out of 5 by linlala Wonderful Experience
From the moment Ken checked us in, to the moment we left our experience was awesome.
Ken was fantastic, nice and so informative. Our room was super and I just love the older section of the hotel.
We debated about eating at Porter's and decided we would try it, I will go back it was so delicious.
Melanie was very kind and we enjoyed her a lot as well as our wonderful waiter from Texas (cannot remember his name, sorry).
Overall a marvelous and memorable experience,
Thanks to all your staff for being so kind.
May 24, 2013
Rated 2 out of 5 by Terry24 Unusually disappointing stay
This was not the first time my husband and I had stayed at the Read House. Our previous experience was wonderful. However, this year we arrived and had to wait to check in, our bathtub didn't look like it had been cleaned, there was a used washcloth still hanging from the shower rod, and we never were able to get a cool enough temperature to sleep well. Fortunately we were there for a soccer tournament and did not spend much time in room, so we did not complain. I hope very much this is not the usual experience.
September 12, 2014
Rated 2 out of 5 by Beachbunny Not up to standard
Probably the worst check in I have ever had, one guest in front of me and still took 30 minutes. Staff offhand and did not have a friendly attitude. There was an important envelope left for me which was not given to me, it was altering our evening plans and dress code. However it was found later clearly marked for me. Rooms were very "tired", peeling veneers, sink plugs that did not function. wobbly shower head, a surge protector attached to a wall socket (I am sure that was not up to code) Apart from the Parking Valet no one seemed to care. The looby is fantastic as are the ballrooms and meeting rooms. A pity the hotel is not the same standard all over
April 17, 2013
Rated 5 out of 5 by Terri37 Excellent hotel - A real value!
We made a last minute reservation due to being unhappy at another hotel. Staff was excellent upon arrival. The room was perfectly comfortable and very clean. I would highly recommend this hotel to anybody wanting to stay in downtown Chattanooga. I would definitely come back!
August 15, 2014
Rated 1 out of 5 by McGibblets This Hotel Needs Lots of Work
The Read House is in a state of disrepair. Our first room was missing the light over the tub/shower - there was just a hole in the ceiling with a bulb stuck in there. Outlet holes were cut too large for the outlets, so you could see into the walls all over the place. The desk in the first room was so beaten up that it looked like someone threw it down a set of stairs. There was also some sort of very loud mechanical noise every few seconds. The wallpaper is peeling or cracking ALL over the hotel. Bathtub surrounds are sub par, and there were stains on the sheets in the second room we were moved to. The staff is the only thing that saved this place at all - they were friendly and helpful, but until they have a MAJOR renovation, no chance I'm coming back.
March 24, 2014
Rated 2 out of 5 by chatttravel This is how you treat your members?
We were very disappointed in the hotel! The front desk staff and the valet were the only good points. The floor for SPG members was DIRTY!! Wallpaper peeling in bathroom, paint chipped everywhere, cups on tables, no flowers no decoration. Upon entering room, within 5 min hotel staff came into room unannounced saying they thought they left something...Lounge key did not work, response of attendant."Mine does not work either" how about sorry for the inconvenience, let me try and fix this, care for a beverage anything!!! VERY LOUD HALLWAYS AT 2am, overall condition of hotel was worn. WILL NOT STAY HERE AGAIN, AM reluctant to stay at a Sheraton again.
August 18, 2014
Rated 2 out of 5 by ClareJune This hotel need improvement
Lobby look great; expected the room to have an aged look, did not expect the following: trash in the room not vacuum from previous guest, 1 trash can shared between bathrm & bedrm, non working electrical outlets in the bathrm & the 2 in bedrm poor power consumption, broken iron board wih dirty cover, leaking iron, trash (bottle caps) in hallway for 2 days; did not receive green points & unable to check out at 645a with cash
June 17, 2013
Rated 2 out of 5 by Appel below average
Unfortunately the bathtub was dirty and the staff was really overwhelmed with all the checking in and out. I finally got someone to clean it--but she did not speak english, she was cleaning the toilet-so I had to take the pistol grip and do it myself. she was very sweet-but!! Need more staff when you know you are going to be swamped.
bed was TOOOO SOFT!!! Where is my Heavenly Bed??? Not there for sure.
September 23, 2013
Rated 5 out of 5 by 12345 So helpful
We were checking in for a conference immediately after another conference had checked out. Front desk staff were helpful and patient with our repeated requests to check the status of the rooms. In addition, the valet service workers were polite, helpful and respectful, even though for the first few days of my stay I didn't have any cash with which to tip. I thoroughly enjoyed my stay.
I do wish, however, that either a more affordable dining option were available or that microwave and refrigerator were available in the rooms. Even if I did dine in Porter's downstairs, I had no way to keep any food that I could not finish, or take a dessert back to my room for later.
April 15, 2013
Rated 1 out of 5 by joe2411964 unsatisfactory
We were given two rooms on the SPG floor; 6th floor.
Upon disembarking the elevator there is an old musty smell. We went to the vending area and the area where there would have been soda/ snack vending had obvious signs of water damage... vending had been removed. Ice machine was still present.
One room had a large hole in the carpet where it meets the entry tile. The window seal was broken for so long that you could barely see out of the window. there was obvious signs of continuing water damage above the window. The bath tub finish was worn away. It looked as though refinish repair was attempted which had also worn away. Grout was dirty and broken. Shower flow was good.
Beds squeak upon slightest movement.
Robe in closet had stain on left sleeve.
Other room; repaired water damage above window which is of such poor quality that your attention is immediately drawn to it. Windows had greasy handprints. A/C set at 61F still would not stay on to cool room. No robe in closet.
The bath tub finish was worn away. It looked as though refinish repair was attempted which had also worn away. Grout was dirty and broken. Shower flow was good. Beds squeak upon slightest movement.
room service; soup, baked potato and soda were highlights. The rest of the food was awful. Service was quick and friendly. Valet service was quick and friendly. Check in was quick and easy.
August 9, 2012
Rated 2 out of 5 by Rfman Big Dissapointment
I have had the pleasure of staying in Sheraton's in a couple parts of the world. Usually very satisfied. This stay I was not.
1. The room felt damp. The carpet felt damp, the sheets felt damp, furnishings felt damp. No matter how much I increased the Air Conditioning it blew out dampish cold air.
2. The sheets had a strange smell, could have been because they were damp.
3. The bathroom had mold and rusting fixtures.
4. The outside noise was extremely loud at night, could here people laughing.
I will not recommend this hotel at all until they do a remodel of the rooms.
September 2, 2014
Rated 5 out of 5 by AnnS Beautiful Hotel!
We loved the historic features of this hotel! The lobby was beautiful! The only items we noticed that needed to be addressed were the water stains on the walls in the halls and the lumpy carpets in the hallways. Not complaining though, because it was a great room and we enjoyed our stay. The staff was also very friendly and courteous.
June 3, 2013
Rated 2 out of 5 by Derickf Not Sheraton Quality
The room was cold and no heat available. We asked for a heater and it was brought up 4 hours later. Our room was not cleaned when returned around 430 PM and requested at the Front Desk that the room be cleaned. When we returned at 730 PM the room was cleaned. Big difference from my first stay there. Will not return again.
October 27, 2013
Rated 2 out of 5 by nashuf Hotel bathroom - ick
Though the area was decent and the room somewhat comfortable, my biggest complaint has got to be the bathroom. Never have I stayed in a hotel with a bathroom that was so dingy. The shower and tub were yellow and black with mold and grime, and the tile floor looked decades old. On top of that, the ENTIRE bathroom was wet after a shower. The walls (wallpaper, ew), door frame, floor, toilet, shelves etc. were covered with a thick layer of moisture following the shower. It was horrifying, and only made more sense as to why the mold existed in the shower: moisture. It's normal for a mirror or other surfaces to get somewhat foggy during/after a shower, but everything was DRIPPING wet. It was gross.
If I had seen a decent photo of the bathroom before I confirmed my reservation, I would never have stayed here.
Bathrooms need a serious upgrade, and until then, you shouldn't charge that much a night to stay in a room with a bathroom with mold in it. No thanks. Stay somewhere else.
September 30, 2013
Rated 2 out of 5 by MABW Faded Glory
This glorious old hotel is fading. The lobby is beautiful but the hallways and rooms are in major need of repair - peeling wallpaper, water stains, frayed carpet, and just plain dirty. I've known this hotel for 50 years and it hurts my heart to see it falling apart. Please save this glorious place.
December 29, 2013