Rated 2 out of 5 by weddingguest112013 Left much to be desired
The facility is located conveniently near the wedding venue, but the building was in an obvious state of disrepair. The floor I stayed on had a leak in the hallway undergoing repair. There were many poorly made repairs made in the room and hallway areas. It was obvious the hotel had seen a hard life. I would have overlooked this but the shower curtain in our bathroom was soiled as well. I believe the management needs to do an overhaul of the building and improve staff training. "No Reservations" by Todd Gothberg would be a great place to start! Nothing about my stay made this become my destination for trips to Chattanooga in the future!
November 25, 2013
Rated 1 out of 5 by DR2013 An Old Lady without Charm
From the moment I stepped into the Sheraton Reade House in Chattanooga, from facility to staff, we were gravely disappointed. Touted as the 'Grande Dame' of Chattanooga, the Reade House was sagging in appearance and missing in conveniences necessary for the stay of those persons you are desirous to attract.
My wife and I were there for a formal event, arriving with expensive jewelry that we assumed would be placed in a room safe. Lacking one, and with the instruction that the hotel can store personal or items of value, I went downstairs with the stash, only to be told that it 'wouldn't fit', since your facility only has a safety deposit box sized container. Finally, the manager told me she would place the items in her safe which was an obvious solution for which I did not have to be put through the ringer. The bathrooms are extremely small. The rooms need refurbishment. The desk staff do not know the locations of rooms by numbers and could not move me to a side of the facility without asking further, indicating a total lack of training. I needed to wait twenty minutes to check-in without even a word of acknowledgment that we were waiting on a line of no one but us.
Most importantly though was the cultural divide. There seemed to be no appreciation of the importance of hospitality and the notion of going out of one's way to please. Instead, it felt we were the inconvenience for being there.
THE ONE EXCEPTION WAS, TO MY DELIGHT, THE CREW THAT TOOK MY LUGGAGE AND CAR. TO THE PERSON THEIR GREETING WAS CORDIAL, FRIENDLY, AND PROFESSIONAL. THEY MADE COMING INTO THE DOORS OF YOUR HOTEL A PLEASURE. Little did we know we were entering a house of horrors.
April 16, 2013
Rated 2 out of 5 by par3in2 Room 644
The room was smaller than anticipated. The shower head was rusted, the tile in the shower was cracked, the makeup mirror had recently been repaired and the marks left from the repair were still evident. The hall was extremely loud during the early morning hours and calls to the front desk did nothing to calm the situation. The wait staff in the restaurant was not friendly which kept us from visiting a second time. Checkin went well and the valet staff was superb.
October 28, 2013
Rated 4 out of 5 by Hardrock04Actual I will be back many more times...
I love this hotel.. multiple stays, already reviewed previously. The hotel is not perfect, no location is, but the staff is awesome and the building is nice and historic.
August 1, 2014
Rated 1 out of 5 by MADDAD12 How Embarassing!!!!
I used My Starwood Points to Gift this room to my Brother and his two preteen daughters. He called me to let me know that the room was a disaster. The toilet leaked all over the bathroom floor, it was difficult if not impossible to flush, and the room was Dirty! The girls didn't want to sit on the furniture, much less sleep on the bed, but it was very late and they had been on the road for 11 hours. they decided not to ask to be moved, What gauls me though is this, My Sister, also stayed there, AND PAID for the same kind of Run Down, Tired excuse of a Hotel room!!! This Hotel needs to be removed from the Sheraton chain. I will be copying and pasting this review to Trip Advisor if someone from Sheraton doesn't contact me in person, in the near future.
June 23, 2014
Rated 4 out of 5 by none Great hotel...Disappointing restaurant
Stayed for 3 nights around 4th of July celebrating anniversary. Hotel and staff were great. Wonderful front desk staff. Great room also. The Steakhouse that heralds itself as the only prime steakhouse in town, was an extreme disappointment. Server was good but food quality and manager addressing issue were poor and unacceptable. Would definately stay at this hotel again, however strongly suggest dining dining elsewhere.
November 26, 2011
Rated 1 out of 5 by JasonW3541 Disappointed
I wanted to love this hotel. The building is amazing and it is great to see older building keep their history and charm. However, upon arriving to our room there were dishes left by the previous guest left outside our door. The dishes were left from room service and included half eaten food and coffee that had things floating in it. The biggest problem however was the plumbing issue. Our shower was clogged and our sink backed-up into our tub. On leaving for dinner my wife and I stopped by the front desk to address the issue, after calling from our room three times without and answer. We were told that someone would fix it upon our return. It had not been fixed and now had black junk floating in it. At this point it was late and changing rooms was not an option for us. It was only an over night stay, but we will not return to this hotel or recommend it to anyone. The only bright side to our stay was Ashley, that helped as we left.
February 20, 2014
Rated 1 out of 5 by terryefromnashville Great location
This is a beautiful hotel, I like the old charm of this hotel. Valet staff were nice and helpful with directions. check in and check out staff were not friendly. The air conditioner in the room was noisy and the sheets were wore out- no elastic. We fought the sheets all night long. Bathroom was clean, however hair was all over the place. Breakfast in the dining room was good.
April 16, 2013
Rated 3 out of 5 by CAV2014 Disappointed in cleanliness of room and hallways.
Once we had time to relax in our room, I noticed stains on the comforter. When we pulled the comforter back, blood was on the sheets. We contacted the front desk. The staff came quickly to change the sheets and comforter. The last night we stayed in the hotel, one of the hotel towels provided had blood stains on it as well. The hotel is due for a major renovation. The tub is all scraped up and the curtains and wallpaper are dirty. I was not impressed by the hotel and felt it was very dirty and unsanitary.
July 24, 2014
Rated 3 out of 5 by TJHBAMA Overnight Stay for Entertainment
I was not impressed. The hallway was musty smelling, and room overlooked the ramp for the valet parking, so cars and horn noise could be heard at times during the night. The hotel is extremely convenient, but just not a value at the prices they charge.
July 29, 2014
Rated 1 out of 5 by DJD1925 Terrible
I had high expectations for this hotel as it is a historical site, however, the site left me with much disappointment. The rooms are in dire need of updating, including the peeling wallpaper, dirty floors, dirty bathrooms, etc. I paid for access to the concierge lounge, however, they failed to tell their patrons that the lounge is closed on the weekends! This is misleading and should certainly be addressed immediately and stated on their website. When checking in, the staff was helpful and stated that we could go up to the lounge and get water. After a long day out, I went up to the lounge and tried to get water. Since I could not access the refridgerator, I called the front desk. Whomever answered the phone was VERY rude and should NOT be in customer service as they told me I should not be there and cut me off everytime I tried responding to her questions. Rediculous! I will NEVER stay there again - in fact, this has tainted my view on Starwood Hotels.
September 19, 2012
Rated 5 out of 5 by Getaway24 Weekend getaway
Lovely historic hotel, close to downtown attractions (easily walked to several destinations), fantastic food and service.
July 30, 2014
Rated 1 out of 5 by ZgutowiczA Worst SGP Hotel Experience
Hotel room had not been maintained ... paint chipped, walls plastered/banged up, visible small holes in wall, bathroom tube cracked and chipped, elevator dirty with empty bottles in it, one elevator not working, pool area filthy with no clean towels (dirty towels laying all over the pool area), club lounge did not have napkins, or forks for breakfast (my family had to share two knives and a fork to eat breakfast). It was also a pancake breakfast and there was only one small bottle of syrup left of which my family of four had to share. No coffee in club lounge for breakfast, they were out. I had breakfast at 8am. Tables in lobby area, by TV, were covered in with beer bottles and empty glasses. Club lounge night before was out of bottle water, there was none in my room, so I had to by some from front desk. My family and I were not able to log into wireless on any of our devices during the entire stay. My bill was double charged for parking $15 per night, only stayed one night. I had to get this corrected morning of checkout. Only bright spot, was the valet!
January 21, 2014
Rated 1 out of 5 by Kimbug Lobby is the only area up toSheraton quality
The lobby and main floor is the only updated area and clean. The room levels are a disgrace to the Sheraton name. The carpets in the hallways are thread bare, rooms and bathrooms need a complete overhaul. our bathtub had a brown dirt ring and the soap scum was so thick I wrote my name with my fingernail hoping that would force them to clean it. the building itself is beautiful and the lobby is beautiful and modern. Be sure to ASK what elevator to use. We carried our luggage up the elevator in the lobby and found out that we needed to use the one all the way down another hallway. Front desk seemed surprised that we didn't know!?
July 8, 2014
Rated 5 out of 5 by Brasil51 Nice
We arrived at 3 a.m. Dennis Rhea was working at the desk. Really nice guy. The hotel software was switching over from night to day so we had to wait about 20 minutes which was a drag. But Dennis was real nice and got us checked in and into a great room at this very nice hotel as quickly as possible. A great place to stay if you are ever in Chattanooga.
July 27, 2014
Rated 2 out of 5 by sea1951 Reviewed already via YELP
See review in Yelp. That review is all inclusive , covering peeling wallpaper in bath room to unacceptable wait time for checking in.
July 29, 2014
Rated 1 out of 5 by ramen23 travel
Light bulbs did not not work.. charged for water. bill delivered at 3 in the morning. No one to carry luggage to room. Had to roll up my own suit rack. Honeymoon package was 2 pieces of paper. Hair in tub.
December 30, 2012
Rated 1 out of 5 by Subba Poor experience
- internet does not work
- rooms are stinky
- bathrooms were not clean
- staff courtesy could improve
- $15 for Valet parking was expensive
December 29, 2013
Rated 2 out of 5 by rydbush This hotel needs maintenance
Age has taken its tool on the Read House. The rooms, while updated, showed their age: dirty carpets, spots on fabrics, etc. Bed sheets did not properly fit the extra-deep mattresses, which wile comfortable, were unsightly when not completely covered. Our bathroom did not feel clean, and had a loose doorknob and broken mirror, and a sloppy paint/sheetrock repair job around the sink. Dust and cobwebs had accumulated in the corners and windows of the room, and the A/C housing had mold, dirt, and more C-grade patch repairs to the surrounding sheetrock. Not recommended.
October 7, 2013
Rated 1 out of 5 by RRbaseball No the service that I expect
The WIFI was not working and anypoint, the property looks empty, no staff in main lobby to Welcome guests
February 27, 2013
Rated 5 out of 5 by sellis My favorite Chattanooga Hotel
I've been away from Chattanooga for 40 years but every time we come for a visit we stay at the Read House. Love the history, the decor and the staff. Great place to stay.
July 28, 2014
Rated 2 out of 5 by tdavis7 this hotel is just ok
Shower head loose room smelled funny this hotel is not what I expected from Sheraton
July 28, 2014
Rated 5 out of 5 by wms317 Best Sheraton Hotel we Visited!
Still speechless! A MUST!
July 28, 2014
Rated 3 out of 5 by nucular Disappointed
My most recent stay was not as good as my prior stay at this property. First, I was not offerred any type of Gold status arrival gift when I checked in. When I got to my floor, the wallpaper was bubbling and peeling off the walls in some spots. In my room, there was spilled red wine staining the wall next to the bed that wasn't cleaned up from a prior guest. The ceiling of the bathroom had spots of black and pink mold on the ceiling. The food was good. However, I had issues with coffee both days I ordered room service. The first arrived with no spoon, so I ended up stirring my cofrfee with my fork. The second day, my coffee arrived at room temperature. Overall, probably the best hotel in Chattanooga but still disappointing compared to other Sheraton properties.
July 19, 2014
Rated 5 out of 5 by Nash54 Business Experience
This hotel was beyond my expectations. The service at the front desk was quick and very courteous. The decor of this historical hotel was amazing. The room was comfortable, large and very well laid out. The only thing I didn't like was the halls and lobby were hot and there wasn't any ventilation when in these areas. I loved that dogs are allowed and enjoyed playing with them in the lobby.
July 24, 2014
Rated 2 out of 5 by Unimpressed714 Not Impressed
We were traveling as a family had some issues with our stay...
1. One of the rooms we were assigned was occupied when we entered.
2. We got 2 rooms for our family and they were on 2 different floors and separate wings of the hotel.
3. The complimentary water cost $2.50.
4. The taxes on the room seemed rather high.
We have stayed at other Starwood hotels and been very impressed with our rooms, rates and service. We were not impressed at all with this hotel and will NOT be returning.
July 21, 2014
Rated 5 out of 5 by 1111111 Old Charm
Hotel has charm, but could use some maintenance.
July 27, 2014
Rated 2 out of 5 by erica Horrible Service
This was by far the worst hotel service I have ever received. Whoever was supposed to be answering the "guest service" line from the room phones let it ring and ring without answering, to get any help we had to go downstairs and wait in a line (there always seemed to be a line, probably because no one answered the phones). I asked for someone to arrange a taxi pickup, after missing the wedding ceremony we were supposed to be at, we realized no one had ever actually made the call. We were unable to control the temperature of our room, but it took 2 hours for someone to tell us that. And we didn't receive clean up service once during our stay.
May 28, 2013
Rated 5 out of 5 by linlala Wonderful Experience
From the moment Ken checked us in, to the moment we left our experience was awesome.
Ken was fantastic, nice and so informative. Our room was super and I just love the older section of the hotel.
We debated about eating at Porter's and decided we would try it, I will go back it was so delicious.
Melanie was very kind and we enjoyed her a lot as well as our wonderful waiter from Texas (cannot remember his name, sorry).
Overall a marvelous and memorable experience,
Thanks to all your staff for being so kind.
May 24, 2013
Rated 1 out of 5 by McGibblets This Hotel Needs Lots of Work
The Read House is in a state of disrepair. Our first room was missing the light over the tub/shower - there was just a hole in the ceiling with a bulb stuck in there. Outlet holes were cut too large for the outlets, so you could see into the walls all over the place. The desk in the first room was so beaten up that it looked like someone threw it down a set of stairs. There was also some sort of very loud mechanical noise every few seconds. The wallpaper is peeling or cracking ALL over the hotel. Bathtub surrounds are sub par, and there were stains on the sheets in the second room we were moved to. The staff is the only thing that saved this place at all - they were friendly and helpful, but until they have a MAJOR renovation, no chance I'm coming back.
March 24, 2014