Rated 2 out of 5 by VeryGoodPointsStacey Disappointing Hotel - Below Average Customer Service
I waited for more than 60 minutes at JFK shuttle bus area after calling the hotel 3 times to request pick-up. Several other hotel buses passed by 3 and 4 times each (same driver each time, so it's not as if they had multiple buses.) After 60 minutes the bus driver from a totally different brand who'd seen me as he circled offered to drive me. It took 5 minutes from the shuttle area to the hotel.
In the hotel, when I arrived at 11:50pm I was given a room (as a Platinum member) next to the elevator bay and overlooking the highway. I didn't expect an upgrade, but a little bit better room location would have been appreciated as the room I was given left me with little sleep.
In addition to the room location, the room smelled and the carpet was terrible dirty and stained. I wore shoes the entire time I stood or walked on the floor, that's how dirty it was.
Overall, the hotel, and the customer service is very disappointing. I would not recommend this hotel as an option when looking for hotels near JFK.
May 19, 2013
Rated 5 out of 5 by Antonio50 JFK Sheraton is Flying High
This Hotel provides quality service at reasonable rates. The staff is very friendly and helpful. The room service is exceptional. The Starwood Club floor on 7 offers food & drinks around the clock! Highly recommend this Hotel for rest & relaxation before travel out of JFK Airport.
August 17, 2012
Rated 5 out of 5 by Retainer Outstanding JFK Property
JFK area has numerous 2 star properties with nightly prices approaching Maui beachfront charges.
This property has great service, very nice rooms, clean bathrooms, and ease of airport access. We spend 200 nights annual in hotels and this is a reasonable spend for a great return.
September 21, 2012
Rated 4 out of 5 by skyking New management
Hotel has had a change in management and some things have suffered! New staff at front desk not as friendly or knowledgable . Food on club floor adequate ,but always fried ! Soft upgrade needed
June 3, 2014
Rated 5 out of 5 by wally333 wonderful staff
Hotel is a great place to stay when flying out or into jfk. We arrived from a long flight delay and reached the hotel at 3A.M. and was greeted with warmth and consideration by the front desk. The staff is so well trained and look out for the guests comfort.
August 31, 2012
Rated 5 out of 5 by MattUSMC Food and Beverage Staff
As usually the check in was smooth and friendly. Jasmine at the bar is always a pleasure to interact with. Friendly knows what the guest usually orders and prepared to make sure they feel at home. The food...great!
October 21, 2014
Rated 4 out of 5 by Karen24 Better than expected.
In view of the negative comments on Trip Advisor we were pleasantly surprised by the quiet of our room and the nicely done furnishing update. The location makes it fine for a one night stay relating you flying in and out of JFK.
July 30, 2012
Rated 5 out of 5 by dgbh Comfy Beds
We always stay here overnight, when we're flying through JFK. Rooms are very nice, and beds are very comfortable. We appreciated that they shuttle you and drop you off at what ever airline terminal your traveling.
September 19, 2012
Rated 5 out of 5 by DocNY Great location for ease of airport access
Fast check-in. Excellent bed Very nice bathroom w/Great shower Very nice shampoo conditioner & soaps Free self-parking on-site
May 4, 2014
Rated 2 out of 5 by Club2430 Airport Hotel rubbish
This hotel trades on it proximity to JFK. Although I paid on points, the standard room rate is about $200 plus plus.
The wait at the hotel collection point for the shuttle bus was over 30 minutes which in my mind is unacceptable, especially when most of the other hotel shuttles were coming every 15 or 20 minutes. The hotel itself is nothing more than a grubby bed and breakfast. The room was sufficient for the one night. However:
1. My credit cards happened to be at the bottom of my case and I was made to unpack my case and hand my credit card over before I was given my key, despite assuring the hotel that I would be right back down with my credit card once I had got to my room
2. When I left the room, I had assumed (wrongly) that the clunk I had heard was the door closing. In fact the door had been left open for the whole evening when I was out and nobody had noticed.
3. The room next to me had had room service delivered so someone should have noticed my room door was open.
4. There was an empty tray of stale food left on the floor of the corridor all night and by the morning, there were flies circling. This was despite me calling down about it but it had been ignored
5. Service for breakfast was appalling with staff just hanging around talking and everything seemed an effort. Despite my breakfast being a comp due to my plat status, I fail to see the need to leave a service charge when the server only poured a cup of coffee for me. I think it is time hotel staff were paid properly and did not have to hound customers for tips.
6. Ended up getting a taxi back to the airport, couldn't face a shuttle bus stopping at all the terminals.
May be I expect high service levels having experienced the superb service Starwood provide in Asia. All in all, this hotel was an embarrassment to the Starwood chain.
December 19, 2011
Rated 2 out of 5 by sal28 The food and bar service was HORRIBLE....
20+ Minutes sitting at the bar, without even an acknowledgement... Talked to numerous other guests who said the same thing... 2 1/2 HOURS for dinner...
May 10, 2013
Rated 2 out of 5 by Skyler Felt more like a Motel 6
Hotel in process of ugrades hard to judge, staff appeared to be helpful. Hotel location is dirty and I didn't feel safe, parkind at a premiun
March 11, 2013
Rated 5 out of 5 by felifel817 i love this place
Never felt as great as how i felt here. Staff members were all great. Feels great to feel at home when you are far from it. Thank you
February 24, 2013
Rated 5 out of 5 by bartman Nice place to stay
The staff are great, the hotel works with you for ever you need, has a nice little bar and restaurant. over all nice place to stay.
September 6, 2013
Rated 2 out of 5 by Family5 Not up to standards
I was not impressed with the room we had. It smelled of urine. I don't know if it was human or animal as this hotel did allow pets.
April 22, 2013
Rated 2 out of 5 by nonick airport JFL sheraton....meh
small rooms, poor climate control. not really up to usual sheraton standards. staff was ok, sam at the front desk was exceptional.
July 29, 2013
Rated 5 out of 5 by LUCHIANO45 the next best thing to home
being i am a sandy victim i would like to thank all the staff for your kindness and making me feel @ home
March 16, 2013
Rated 5 out of 5 by nancy86 Just excellent service
Just excellent service, especially the girl who checked me out. Everyone is so friendly and attentive.
August 29, 2012
Rated 4 out of 5 My stay in NYC
Overall, the service was very good. Food service tended to be a bit slower than I would have liked.
August 29, 2012
Rated 3 out of 5 by Deedee67 disappointed
An item left in our room was not returned although we reported it 2 days after check-out and returned for another stay within 13 days.
Restaurant was understaffed and a 45 minute to order is unacceptable
October 19, 2014
Rated 4 out of 5 by Robin50 Great Staff
The hotel was nice but the staff was great. Very friendly, very helpful and always pleasant.
August 28, 2012
Rated 5 out of 5 by AbcD54321 Gym
Staff is always pleasant and accommodating, however, the gym needs to be completed.
August 16, 2012
Rated 5 out of 5 by Jersey2 Top knotch service thru and thru
Every staff member I met was excellent .. So very helpful and friendly!
December 2, 2013
Rated 4 out of 5 by RDB1 RDB1
Good room good staff. Hotel is clean but not near outside resturants.
July 31, 2012
Rated 2 out of 5 by MeowMeowMeow Airport hotel
Friendly staff...grim hotel
April 6, 2014
Rated 4 out of 5 by skyking Tv
Hotel needs to improve quality and quantity of channels
May 3, 2013
Rated 5 out of 5 by BaileysMom JFK Sheraton is convenient and has great amenities
Lovely bedding and pillows!
December 9, 2011
Rated 4 out of 5 by LoveToTravelxoxo Wonderful Staff
The front desk staff was wonderful from check-in to check-out and days later in fact. I forgot a shirt in the side closet and not only did they have it when I called George made arrangments for its return. I do not know who from housekeeping found my shrit so please thank them for me. Nancy was on the desk when I arrived and was so very helpful and kind. J in the bar makes you feel at home. There is a bit of a wait for the vans however the van drivers have you happy before you reach the Hotel they are so nice. The staff is what makes this Hotel stand out from all other airport Hotels. They go above your exprctations in every way!
May 29, 2012
Rated 5 out of 5 by crazy4travel They pay attention to details
On the SPG floor my room had mouthwash, shower gel, shaving cream and 2 bottles of water - things that are very important to road warriors (or people with travel disruptions).
Decor is very warm and comforting, providing a nice little oasis in the middle of industrial outskirts of JFK. Link@Sheraton is hidden to the side of the restaurant, but well maintained and great to get work done.
Airport Shuttle was prompt and only shared with the hotel next door, so no stops.
October 1, 2014
Rated 1 out of 5 by Bors Humilliated by the Fronf Desk Female Crew
I made reservations to stay during Easter Holiday at this pet-friendly hotel using cash+points.
Rented a car to travel from BOS to NYC only to get to the Hotel and being turned down to be checked-in BECAUSE OF MY DOG'! According to Latoya & Sam, the max lbs is 40 and mine happen to be 60 Lbs. They wouldn't check me in regardless of me stating that the website shows 80 Lbs and nothing I was to say would change their minds. As a result, I got kicked out of the Property but I shared my aggravations with Sheraton Customer Service and will be filing a complaint against this Hotel and its female staff. DO NOT RECOMMEND TO ANYBODY!
April 20, 2014