Rated 3 out of 5 by ISLSmem Okay, but not spectacular
The best thing about the Sheraton/Old San Juan is its location; it was very convenient to be so close to the old city. However, I had to fight to change my room- they assigned me to a dark hole, the first time, which looked onto a featureless courtyard; and the young woman at the front desk was polite, but firm, that nothing else was available (even though others in the same conference group got much better rooms). Eventually I won that battle. I was also dismayed to find a $16 'service fee'-per day- which was supposedly for wifi, the pool facilities, etc- was an unpleasant shock; I wasn't informed ahead of time. And what's with the tacky casino??
On the other hand, kudos to the friendly bartender in the hamburger café- and the overall friendliness of the staff, with the exception of that first desk clerk.
June 18, 2013
Rated 2 out of 5 by tblazer Needs Major Renovation
The location of the hotel is good and the service was fine. However, the rooms are in need of a major renovation. We were in a 'deluxe' room and there was nothing deluxe about it. The room had plenty of space, but it was sparsely decorated and felt completely empty. The furniture was poorly positioned. The carpet and paint were old and dated and bathroom needed a major redesign.
June 17, 2013
Rated 2 out of 5 by chiefsoto old sanjuan
The lobby and the elevators need much improvements. Long waiting and very crowded small lobby
June 14, 2013
Rated 1 out of 5 by BigBill49 HORRIBLE experience!!!!!!!!!!!
Hotel staff had no customer service capabilities!!! My wife and I "reserved" a refiridgerator due to a medical need. None were available at check-in, first come first serve regardless of reservation or medical need!!! It took 36 hours to get one!!! Staff failed to mention that a pile driver would be working outside of our ocean view room at 7 AM. We were left with no towels in the bathroon...it took 1/2 a day to get towels delivered to our room. No one on staff really cared.
I would urge anyone thinking of staying here to rethink. I'm rethinking Sheraton in general, clearly they have lost control of this facilty!!!
January 10, 2012
Rated 5 out of 5 by tommy59 exceptional Team members
staff was excellent, Ruiz, Manuel, Matthew conceige, Mario, housekeepers, wait staff at breakfast, front desk staff, know I am missing some...
June 2, 2013
Rated 5 out of 5 by CVCamp Great hotel!
We stayed there just one night before flying out to Vieques. Location was great, staff professional and helpful. The room was very clean and neat. Fun area!
May 31, 2013
Rated 3 out of 5 by crazy4travel Recommend mostly due to location
The hotel was fine: well located and clean. It does show its age in terms of decor and fixtures, but well maintained and all the standard features you expect at a Sheraton.
My biggest problem was the lack of passion from the staff. Front desk was not welcoming, just going through their motions. Bellman was standing at his podium needing me to ask him for assistance. Housekeeping only moved the cart when I couldn't fully go by in the hallway.
The upgrade as an SPG Platinum member was very nice in terms of a suite with a view, but no other recognition. Not even a bottle of water offered.
December 9, 2011
Rated 1 out of 5 by Sleepy123456 Avoid room 807 like the plaugue
This room is under the free weight area of the GYM which is open 24 hours a day. At 4am guests began working out and dropping very heavy weights on the floor/my ceiling. The hotel (Javier the night supervisor) told me they would close the gym for a few hours so I could sleep. At 5 am I realized he lied as it sounded like boulders were crashing on my head.
They offered to change my room in the middle of the night at this point but I had to be up soon anyway. If you need sleep (like most humans) do not stay here. The management lies and the hotel staff makes very little attempt to remedy bad situations. It's a shame becuase the hotel is really beautiful.
October 25, 2011