Rated 3 out of 5 by TechTrav8 This isn't New York City!
It is unfortunate that one element of my stay overshadowed the entire experience: I was absolutely dumbfounded that, in the suburban location of Needham, Sheraton charged me $10/night for parking in addition to my room charge! As a hotel guest, I feel taken advantage of. The real insult was the fact that, as the front desk glibly explained to me, if I were simply visiting the hotel - going into the bar or restaurant - parking would be free, but as a paying overnight guest, a charge was due (I am a Starwood Preferred Guest, BTW). I cannot say that the charge was not disclosed on the website, but it certainly was not presented prominently enough to be noticed. So be forewarned, if you are comparing prices online, tack on the additional parking charge before making your hotel selection. Had I known, I would have certainly stayed elsewhere. Despite renovations, this hotel still looks tired, and I could have done better down the street.
December 7, 2013
Rated 1 out of 5 by Bob648 Dirtiest hotel I've ever stayed at
Was there over the 4 th of July weekend -was upgraded to Club Class - hotel short staffed for holiday weekend- room was absolutely the dirtiest room I've stayed in . No Air conditioning despite 98 degree weather-have pictures of dirty phone and room-understand they are refurbishing the hotel- why not start at the club level- happy with every other spg stay but this one- work in adjacent area and will not recommend !
November 8, 2011
Rated 4 out of 5 by Straightshootah Nice newness
We were treated very nicely, and appreciate the extra efforts by Anne.
This hotel has some nice new updates, but they aren't done. Only one elevator was working, and that was a small inconvenience, but the elevator that was working made terrible noise and vibrated so much it was uncomfortable. We were on the fourth floor and had lots of stuff, otherwise we would have used the stairs.
Also. The staff was very nice, but the front desk person who checked us in was very new and couldn't answer our question about the shades in the room because he had never been in a room, per himself! He did send the engineer up right away, who showed us the privacy shades were hidden and difficult to find. We suggested a sign be posted because we talked to another guest who never found the shades and couldn't sleep!
Otherwise, the breakfast food was tasty, but a bit pricey for a not very upscale breakfast. The staff couldn't have been nicer, and quickly served the individually-prepared eggs requested. I think many guests have breakfast included, as did we, which meant we would never complain about the price, naturally.
Lastly, paying $10 per night for parking seems crazy in Needham. Most parking in this area is free. The gate was broken, in fact, and no one paid over this weekend unless you were a guest who paid in advance. Not so fair.
The pool area was pretty but we couldn't do laps for exercise since it's too small for that. The exercise room was nicer than most.
All in all, it was a pleasant stay, the issues very small, and the room was comfortable. Thank you.
November 18, 2013
Rated 1 out of 5 by KLX125 awful experience
My bad experience started with the fact they couldn't find my reservation in the system, thank god for a smart phone and I had the confirmation number! Then when I questioned something the next morning at the front desk I was given an attitude and never got a straight answer. The paint in my bathroom was peeling off the ceiling. Just an overall bad experience for my husband and I, We have stayed at cheap motels in the past and had better experiences and would have continental breakfast included but not here at the sheraton they even charge you for the bottle of water in the room I was afraid to make coffee for fear it may cost an arm and a leg.
October 13, 2013
Rated 4 out of 5 by hotinPHX Great comfort & proximity
Friendly & comfortable accomadations near family that we were visiting…
November 12, 2013
Rated 4 out of 5 by Maineiac my stay
I enjoyed my stay. This is a great place to have a reunion
November 11, 2013
Rated 4 out of 5 by apc001 Some problems
At arrival at the room the small refrigerator did not work and we needed it to keep some medicines. The staff replaced at once, but the new one did not work either, so they replaced once more. Then the safe did not work and they send someone to fix it and then everything was OK. The staff was helpful, but...
The fitness room is very small for the hotel size but when I used it there were only one more guy.
I am very dissapointed when hotels at this level charge for internet.
May 15, 2012
Rated 3 out of 5 by Chris2006 Great potential
Pleased with hotel amenities, including plentiful parking for a handicapped guest, and location proximal to the Boston MBTA . Very satisfied with room rates and offers and staff efforts to provide early check-in. One serious complaint: I was scratched by a protruding, one-inch bed spring when rolling out of bed after my first night. I spoke promptly with the front desk and assured them no great harm was done, but that I wanted the mattress replaced. The staff promised to replace the mattress, and when I returned to the hotel 8 hours later, the spring was gone and the sheets had been changed. I went to bed on the second night only to wake up and be scratched by a different spring. Assuming this wasn't a second defective mattress, the hotel clipped the first spring and left me with the same damaged mattress. Not the customer service-friendly Starwood experience I am used to!
May 22, 2012