Rated 3,6 out of 5 by 155
Rated 5 out of 5 by Abhishek Great hotel, comfortable stay
I stayed in Sheraton Needham Hotel for ten days and I loved the way I was treated! The rooms are comfortable. The hotel provides great amenities and ambience. The staff were courteous and polite. I would highly recommend Sheraton for business as well as leisure visitors.
17 de Fevereiro de 2014
Rated 5 out of 5 by annettwork extremely friendly and helpful staff bettered my stay
I needed to visit a friend in Needham and was debating whether to stay in the Boston area and drive to Needham, or whether to just stay in the Needham area.
Turns out I made a great choice by picking Sheraton Needham.
Upon arrival, upgrades and perks for the Platinum program were explained and given, and I had an upgrade to the club floor.
Throughout my stay, the on-site staff were very friendly, helpful, and were always smiling.
Most of the operators on service express were quite helpful, though I did have one patch me to room service and the things I ordered (refill for the club lounge fruits) never arrived.
Complimentary shuttle is offered on weekdays for places within 5 miles, and I forgot that it was a weekend, and when I called Service Express to book a shuttle, I was bluntly told it wasn't offered, in a slightly annoyed tone. She called a taxi for me, but I missed it narrowly - this is where the on-site staff were very very helpful - they went out of the way to drive me to a nearby destination. I was very impressed at their friendliness and flexibility.
The friendliness of most staff highly contrasts with the staff attitude in other Starwood Hotel chains in the Boston area.
There was a indoor heated pool but I was too busy to use it, though I did meet a lady while taking the elevator who had just enjoyed the jacuzzi on the floor.
Perhaps one thing that could be helpful in the future was to have common appliance chargers (e.g. Apple products, though I know it was "inadvertently taken" by a previous hotel guest)
Also, I would suggest there be more variety for the breakfast buffet (seems to have a lack of greens).
1 de Janeiro de 2014
Rated 5 out of 5 by CheG review
everything was very enjoyable
7 de Outubro de 2013
Rated 5 out of 5 by Byte63 Excellent Customer Service
When I arrived at the Sheraton, I realized that I had failed to properly book my room through my corporate travel system. Despite being a busy night, the desk agent politely took my information, looked up the details, and found me an excellent room adhering to my company rate. Thank you!
26 de Setembro de 2013
Rated 5 out of 5 by SlickHick Great Staff
The Hotel has a very friendly knowledgeable staff
Meals were excellent
Room was excellent
24 de Setembro de 2013
Rated 5 out of 5 by sunshine56 helpful friendly staff
everyone we talked with, from cleaning staff to shuttle drivers to front desk were extra helpful and courteous and knowledgeable.
30 de Agosto de 2013
Rated 5 out of 5 by jts123 Latest Stay
I continue to love your hotel more and more each time I stay there. Our office is close by so this used to be the hotel we HAD to stay at and now it is the hotel I WANT to stay at. Your staff is amazing. Ernie is always a friendly face and ALWAYS greets me with a big smile and calls me by name. That really means a lot. You facilities are beautiful. One of my favorite places to stay. Thanks!
14 de Agosto de 2013
Rated 5 out of 5 by Barbara71 Most enjoyable stay
We enjoyed 2 glorious nights because of the comfortable bed and beautiful linens. Will definitely return and recommend to others
6 de Agosto de 2013