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1 Zimmer 1 Zimmer , 1 Erwachsener 1 Erwachsene , 1 Kind 0 Kinder
Rated 3.7 out of 5 by 334 reviewers.
Rated 4 out of 5 by This hotel shows promise Overall, the hotel and amenities were appropriate for business travel. Convenient to West Des Moines businesses, easy to get to, close to large number of restaurants. Food in the hotel is good, and reasonably priced. Bar has a good selection of alcohol, but is limited to bottled beer only. The bar seating area is crowded without good sight lines. For a business class hotel, I would expect WIFI to be provided free, but it is not, and it is certainly more expensive than I have come to expect. Breakfast buffet was good, with a decent selection and made-to order items. August 14, 2014
Rated 4 out of 5 by Fell Short of Past Visits Had to dicker with desk to obtain gold level upgrade. I'M Lifetime gold with long history of staying at this hotel. Ended up paying an addl $30 nite, another $150, to have upgraded room and Club amenities. Used to get this upgrade for no extra charge. The Club is open for brief periods only AM and early evening for nightly "hors d oueveres," Frid nite was cheese and crackers and some grapes. Didn't use other nites. Breakfast on par with most "free breakfast " at cheaper hotels. Lovely Club room, attendants excellent. 2 room "suite" is actually a small living room area, pull out couch, with door to large king size bed area BUT the bathroom is in bedroom which means a lot of door shutting, turning on lights etc. disturbing the king bed occupants. I would not pay for this "upgrade" again. Great locale, free parking/ airport shuttle, terrific driver took a bit of the sting out of what I paid in money and points. Used to be that gold level really meant something. Not any more. August 12, 2014
Rated 5 out of 5 by Helpful front desk attendants Checked in late Sunday, room wasn't what had been described when I made reservation. The personnel at the front desk promptly found us a better room, met us at the new room with a set of keys. I appreciated the willingness to satisfy, and do so promptly. Then same gentleman gave me a great recommendation for a local restaurant. Well done on all counts! August 12, 2014
Rated 3 out of 5 by This hotel was atypical of other Sheraton Hotels Facilities did not meet our expectations. Room needed to be updated. Carpet was loose and coming off the floor. Bathroom was dated, tub was old and needed to be replaced. Coffee in room was great - Starbucks. AC outlets were plentiful. Bed was comfy. Buffet breakfast had a great variety and food was good. August 11, 2014
Rated 3 out of 5 by Check-in Wife & I arrived early afternoon & checked in for both our room & room for daughter who was arriving later. Rooms 703 & 706. When daughter arrived at 2 am, she was told there were no rooms available. Your staff wanted to send her 30 mins away to another property. After lengthy delay, they finally got their room. Not handled well! August 11, 2014
Rated 5 out of 5 by Sunshine The room was clean and very comfortable. August 11, 2014
Rated 2 out of 5 by Hotel is very dirty A renovation is needed. Carpet stains all over, in room, in hallway, etc. Room had a sick sweet smell, like fermented peaches. Not at all pleasant. Bed was rock hard, and shower clogged up every day. Staff was pleasant. August 9, 2014
Rated 4 out of 5 by Staff is awesome! Matt Glenn at the front desk is a great rep for SPG! He is knowledgeable, professional and super nice! He remembers me EVERY time I visit. August 8, 2014
Rated 3 out of 5 by Average hotel Matthew (Manager) was not responsive to my needs. He would not acknowledge me when I requested assistance. Additional charges were added to my credit card for food by the restaurant and drinks at the bar. It was eventually resolved. Kids were knocking on doors, playing on the elevators and running throughout the hotel during late night hours. I had to stay awake to monitor our athletes rooms until 2:00 am to prevent the group kids from waking them. I requested assistance to stop the activity and did not receive until 2 nights before my departure. There were not enough towels available. I don't think that the hotel was prepared for the large number of guest. I do not plan to return to this city and will not recommend the use of the Sheraton for large groups. I would like to say that the housekeepers were very helpful, courteous and went out of their way to make us feel comfortable. August 7, 2014
Rated 4 out of 5 by Concierge Lounge The gentleman in the concierge lounge was exceptional very friendly, helpful and accomadaiting. August 6, 2014
Rated 5 out of 5 by Pleasantly Pleased! I thoroughly enjoyed my stay! Kanika was very professional, as well as, friendly and courteous. I am a huge fan of customer service and she exemplified excellence each day that we were there. Much kudos to her and the entire staff! August 6, 2014
Rated 2 out of 5 by Needs work Our room was located in a corner. The room was hot the whole night even though the thermostat was on 60. We did not have an exhaust in the bathroom. The room was very small. The rate was expensive. August 4, 2014
Rated 5 out of 5 by Great team! Everyone we interacted with was helpful and courteous. Great staff! July 31, 2014
Rated 5 out of 5 by kkd We had a great experience during our stay ,the staff was more than helpful. We had breakfast 2 of the mornings we stayed there and Emily was there both days and always had a smile on her face and was always making sure we had what we needed. July 29, 2014
Rated 4 out of 5 by Good spot A friendly staff and all the amenities in an aging but well-maintained facility. July 28, 2014
Rated 4 out of 5 by Sign in the Night Just driving through your city late & saw the Sheraton sign in red! July 27, 2014
Rated 5 out of 5 by A gem in West Des Moines This is my favorite hotel to stay at when working in the Des Moines area. Always clean and comfortable with a friendly staff who go the extra mile for customers. Their are lots of amenities and the hotel frequently updates the property to make your stay even better. Great location for reaching all of my clients, and located near several major highways. July 27, 2014
Rated 5 out of 5 by Always a great stay! This is one of the few hotels I stay at where I wake up and feel like I'm in my own bed. The staff is excellent and friendly. I will stay here repeatedly when in Des Moines, IA! July 25, 2014
Rated 5 out of 5 by Great Hotel The staff was excellent and the accomodations we very nice. July 19, 2014
Rated 5 out of 5 by hotel very accommodating enjoyed my stay. hotel nice, staff friendly and helpful. July 15, 2014
Rated 4 out of 5 by Friendliness/cleanliness We very much enjoyed our stay here in DeMoines. The Sheraton West staff were friendly from check-in to check-out. I was also impressed with the cleanliness of the room. July 14, 2014
Rated 5 out of 5 by west des moines ia sheridan MATTHEW KNAPP was excellent he went above and beyond and was very accomodating as well as the weekend staff. July 8, 2014
Rated 5 out of 5 by Nice Weekend Get-Away Very nice accommodations, room was updated, very clean, and neat with several amenities included in the room. A GFI outlet in the bath area was not working, I called staff services and a maintenance man replaced it within minutes of notification. Sunday breakfast buffet was excellent too... July 7, 2014
Rated 4 out of 5 by Accommodations were great We had a most enjoyable stay. As usual, all the staff were responsive, courteous, and professional. Thank you! July 7, 2014
Rated 5 out of 5 by food needs improvement The food that was described on your menu did not match the food that was served. AT ALL July 1, 2014
Rated 2 out of 5 by Terrible Smell Our room smelled like either somebody who hadn't showered for a month or a deodorizer trying to cover-up the odor of somebody who hadn't showered for a month. Elevators were filled with wet unchaperoned childern who the hotel eventually assigned their own security guard. Bar had an excellent selection of wine and the bartender indulged us with late night bar snacks because there was other food available after 11PM. July 1, 2014
Rated 4 out of 5 by Nice hotel with decent amenities Small pool for our kids but a good room setup with comfortable amenities. Dining options at hotel are minimal but lots of options around it June 30, 2014
Rated 2 out of 5 by Would only stay becuse it's a Starwood property . First off let me say I am happy there is a Starwood propery in Des Moines . That being said , This property needs much improvement . Let's start with the Room : small ,out dated furniture,and I really don't think it was a "Sweet Sleeper Bed . Have been to so may Starwood properties with SSBeds 's but they never felf like this bed .Reminded me of a no tell motel bed . Not 'sweet' ! it was hard . . You could actually feel the springs . Not a good nights rest . Full hotel with noisey kids . Sound proofing not good . The sound echo's through the Atrium to the rooms ! The breakfast buffet was very average . Needs more class in it's presentation . The Elevators are a joke . Only 2 elevators and one was out of service much of the time . You can litteraly say this hotel really has it's ups and downs .Mostly downs ! On a positive note the staff was friendly at check-in, although they left out our breakfast coupons and I had to go ask for them . The culb lounge was quite nice . the whole hotel needs much work and a real upgrade .Not worth the money because the nights sleep was not good . June 30, 2014
Rated 2 out of 5 by Needs Work This hotel did not come close to meeting my expectations for a Sheraton. I checked in late in the evening and the floor in my room was wet, it was 10:30 at night and I had to switch to another room. I got to that room and it had a horrible smell. I did not want to deal with moving all of my stuff yet again, so I stayed assuming it would fade. It did not. There was no bathroom fan, or ability to open windows, so I was stuck with it. I felt dirty the entire stay and checked out early, even though I was charged $75 just to leave. I did not want to stay there even one more night. If my conference was not at the hotel, I would have left the night I got there and stayed somewhere else. I complained about both things and was not offered anything for the inconvience. I will never stay there again, and I will tell my friends not to stay there. The only nice thing I can say is that the food was very good. June 30, 2014
Rated 4 out of 5 by Nice rooms, great staff I typically stay here when I travel to Des Moines. The rooms are nicely appointed and the bed is comfy. It's also closely situated near a number of restaurants and shopping, like Target, Bed, Bath & Beyond, Kohl's, etc. I stayed in suite 233 this week. Only problem I had was with the sink in the outer bathroom, which didn't drain. The one inside the bathroom was fine, though, so I used that. June 27, 2014
  • 2015-07-30T21:28:25.821Z
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