Sheraton West Des Moines Hotel

  • 1800 50th Street
  • West Des Moines,
  • Iowa
  • 50266
  • USA
  • Landkarte

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Richtlinien zum Mindestalter

Das Mindestalter zum Check-in im Hotel beträgt 18 Jahre.

Rated 3.7 out of 5 by 308 reviewers.
Rated 5 out of 5 by Great Des Moines Great weekend at the hotel for our hockey event. Staff was real good. December 11, 2013
Rated 5 out of 5 by quiet I had a great time. The rooms very really nice and clean. December 26, 2013
Rated 4 out of 5 by Positioning of Room Blocks We did have a great stay. One thing that would have been helpful would to have our team's "block of rooms" on the same floor. It occurred to me that the congestion of the elevators could be reduced if each team was on the same floor. I understand sometimes this is unavoidable but it is something that could be arranged and would have reduced the congestion of elevators and also keeping the kids all on one floor. As a parent I kept my son in sight all the time, for his safety, but I realize not all parents do. Having teams on separate floors would also assist your security in keeping traffic to a minimum. Thank you, though, for a great stay! July 1, 2013
Rated 5 out of 5 by The rooms are always comfortable & clean. The hotel was excellent like always. October 6, 2013
Rated 4 out of 5 by Good place to stay Our stay here was very nice. February 22, 2012
Rated 2 out of 5 by Hotel is very dirty A renovation is needed. Carpet stains all over, in room, in hallway, etc. Room had a sick sweet smell, like fermented peaches. Not at all pleasant. Bed was rock hard, and shower clogged up every day. Staff was pleasant. August 9, 2014
Rated 5 out of 5 by Sunshine The room was clean and very comfortable. August 11, 2014
Rated 4 out of 5 by Staff is awesome! Matt Glenn at the front desk is a great rep for SPG! He is knowledgeable, professional and super nice! He remembers me EVERY time I visit. August 8, 2014
Rated 5 out of 5 by Pleasantly Pleased! I thoroughly enjoyed my stay! Kanika was very professional, as well as, friendly and courteous. I am a huge fan of customer service and she exemplified excellence each day that we were there. Much kudos to her and the entire staff! August 5, 2014
Rated 1 out of 5 by Unclean Room with Plumbing Problems I used to stay at this hotel when I would come to town but after my last experience I will not be going back. The bathtub didn't drain when I went to get in the shower before bed. I called the front desk to have someone come up. They sent a maintenance man who did something in the bathtub that created dirt and gunk in the drain. I cleaned it out and began to shower. Water backed up and wouldn't drain. I again called the front desk and they told me that they were full so they couldn't move me to a different room and that they wouldn't be able to do anything about the drain until the next day because the piece of equipment they would need to use was loud. April 9, 2013
Rated 4 out of 5 by Concierge Lounge The gentleman in the concierge lounge was exceptional very friendly, helpful and accomadaiting. August 6, 2014
Rated 2 out of 5 by Needs work Our room was located in a corner. The room was hot the whole night even though the thermostat was on 60. We did not have an exhaust in the bathroom. The room was very small. The rate was expensive. August 4, 2014
Rated 5 out of 5 by A gem in West Des Moines This is my favorite hotel to stay at when working in the Des Moines area. Always clean and comfortable with a friendly staff who go the extra mile for customers. Their are lots of amenities and the hotel frequently updates the property to make your stay even better. Great location for reaching all of my clients, and located near several major highways. July 27, 2014
Rated 5 out of 5 by kkd We had a great experience during our stay ,the staff was more than helpful. We had breakfast 2 of the mornings we stayed there and Emily was there both days and always had a smile on her face and was always making sure we had what we needed. July 28, 2014
Rated 5 out of 5 by Great team! Everyone we interacted with was helpful and courteous. Great staff! July 31, 2014
Rated 4 out of 5 by Comfortable room, great food I always think of a Sheraton as an mid-upper end hotel. I was pleased with the staff and the food service. The room was fine, but the carpet in the halls needs to be replaced ,on the floor that I was on, and the towels were very scratchy. My first stay I was offered the 'green option' of no maid service in exchange for a voucher for breakfast + SPG points. The 2nd week I stayed the offer wasn't made. I asked about it and the front desk person said they would make the change, but it never happened. Overall the staff was accomodating and friendly and I would stay there again. But it needs new carpet and towels. September 2, 2012
Rated 4 out of 5 by Good spot A friendly staff and all the amenities in an aging but well-maintained facility. July 28, 2014
Rated 4 out of 5 by good, except... I had called ahead to reserve adjoining rooms and was told to call back the day of check in. I did that and was told they were all taken. When we checked in we found out that our two rooms had a room between us. Fine expect it was adjoining to one of our reserved rooms! I called down and was able to have it changed so that we'd have the side-by-side rooms. Also, at check in we guaranteed our rooms with a credit card, but wanted to pay cash and told them so. They charged our rooms to the CC anyway which was a huge inconvenience to us. How ever the rooms are clean and well-kept and quiet. May 5, 2014
Rated 4 out of 5 by Sign in the Night Just driving through your city late & saw the Sheraton sign in red! July 27, 2014
Rated 5 out of 5 by Always a great stay! This is one of the few hotels I stay at where I wake up and feel like I'm in my own bed. The staff is excellent and friendly. I will stay here repeatedly when in Des Moines, IA! July 25, 2014
Rated 3 out of 5 by rdw50702 Only negative was that it should not allow large aggressive dogs. On the same note pet owners should be more aware of their animals disposition so it doesn't ruin it for others that are responsible pet owners such as myself. I encounterd a couple of dogs with one owner that should not have been allowed as the dog moved towards me in an aggressive mannner until owner stopped them. Dogs of this nature put hotel customers in danger and the hotel at risk for the liability if the dog were to attack a young child or anyone for that matter. This matter was brought to the attention of the hotel securtiy / staff. June 3, 2013
Rated 2 out of 5 by Not in keeping with Sheraton standards Due to its location I understand why this hotel may not be the same quality as other Sheraton hotels I have stayed in. But that does not pardon poor customer service. When i returned from work I found my room had not been cleaned. So I called guest services who did not pick up the phone. So I walked down to guest services and was told they were very busy. I told them I would be leaving for dinner in an hour so they could have my room cleaned. An hour later I reminded them. When i returned after dinner two hours later the room had still not been cleaned. when the gentleman from housekeeping finally arrived I was asked if I wanted the whole room cleaned!!!. The rundown condition of the hotel may be overlooked with good customer service. June 12, 2014
Rated 3 out of 5 by Never stay here again Bathroom floor sticky and we had to get it mopped as our feet stuck to the floor, no retired veteran rates, no Big 10 Network, no free breakfast, floor to ceiling window kept the room cool to cold, had to walk around service cart left in hallway over 24 hours with dirty drain pan setting on top, no refrigerator in room, no free internet in the rooms. Disappointed as we get all these features in other Des Moines hotels for less or same dollars. They did have nice conference rooms, but if I have another conference at this hotel I will stay somewhere and drive to it everyday instead of staying here. January 27, 2014
Rated 1 out of 5 by Lack of Communication Reservation dates where 4/24 to 4/26. I arrived to the hotel around 11:30pm on 4/24 to find out the hotel was overbooked for that particular night though my reservation for the 25th was OK. The hotel put me up in another hotel that did not meet the same standards as the Sheraton. Then on the 25th, I arrived at the hotel around 11am needing to get into a room because I had a confidential call that I need to get on at 12pm. The person at the counter explained that check in wasn't until 3pm. This trip was a disaster due to delayed airlines and then the stay at the hotel put the cherry on the top. April 29, 2013
Rated 2 out of 5 by Rate hike for a night We rented two suites for New Year's eve and my fist concern is the price was increased by $50 for that night only as near as I can tell. If there were high demand for the rooms I would get that, but the hotel was all but empty. We also went downstairs the next morning for the buffet and the waitress asked me if I had breakfast coupons. I asked how would I have obtained these coupons and she said I would have got them upon check in depending on which room I purchased. Apparently I must not have qualified as they were not offered to me. You would think that paying $100 extra for two suites that night in an empty hotel would surely include breakfast. Nope...paid a bunch more for that as well. January 2, 2014
Rated 5 out of 5 by Great Hotel The staff was excellent and the accomodations we very nice. July 19, 2014
Rated 2 out of 5 by Terrible Smell Our room smelled like either somebody who hadn't showered for a month or a deodorizer trying to cover-up the odor of somebody who hadn't showered for a month. Elevators were filled with wet unchaperoned childern who the hotel eventually assigned their own security guard. Bar had an excellent selection of wine and the bartender indulged us with late night bar snacks because there was other food available after 11PM. June 30, 2014
Rated 4 out of 5 by One of the nicer hotels in West Des Moines, IA This is one of the nicer hotels in the West Des Moines, IA area. The staff is friendly ahd helpful. The rooms are above average as are most facilities. The location is pretty easy to find and not far from the interstate highway(s). I would stay here again in the future if/when I find myself back in the area. December 1, 2011
Rated 4 out of 5 by Friendliness/cleanliness We very much enjoyed our stay here in DeMoines. The Sheraton West staff were friendly from check-in to check-out. I was also impressed with the cleanliness of the room. July 14, 2014
Rated 2 out of 5 by Needs Work This hotel did not come close to meeting my expectations for a Sheraton. I checked in late in the evening and the floor in my room was wet, it was 10:30 at night and I had to switch to another room. I got to that room and it had a horrible smell. I did not want to deal with moving all of my stuff yet again, so I stayed assuming it would fade. It did not. There was no bathroom fan, or ability to open windows, so I was stuck with it. I felt dirty the entire stay and checked out early, even though I was charged $75 just to leave. I did not want to stay there even one more night. If my conference was not at the hotel, I would have left the night I got there and stayed somewhere else. I complained about both things and was not offered anything for the inconvience. I will never stay there again, and I will tell my friends not to stay there. The only nice thing I can say is that the food was very good. June 30, 2014
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