西得梅因喜来登酒店

  • 美国
  • 爱荷华州,
  • 西得梅因
  • 第 50 街 1800 号
  • 邮政编码 50266
  • 地图

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Age Requirement Policy

The minimum age to check-in is 18 years of age.

Rated 3.7 out of 5 by 296 reviewers.
Rated 3 out of 5 by Bummed This hotel wasn't up to the normal Sheraton standards. The staff wasn't overly friendly or helpful. We had 2 rooms that were connecting and they did not change our sheets for 3 full nights. I called and asked if they would please change the sheets in both rooms. I was told yes absolutely. Our sheets were never changed. When I called again about this of course they were sorry , but no attempt to change them!! I will say the chef at the breakfast buffet was super friendly and the food he made was good. July 25, 2012
Rated 3 out of 5 by ok wakeup call never came cleaning service didn't come after one of three nights very nice front desk and extremely nice and helpful food service and security guard room with double beds very small, bathroom very very small overall decent cleanliness and value for money June 23, 2014
Rated 5 out of 5 by Another Great Stay Yet another great stay while traveling on business June 24, 2014
Rated 5 out of 5 by Delivered as promised Nice stay, small but comfortable room, folks were friendly, more than Sufficient breakfast buffet. June 22, 2014
Rated 3 out of 5 by Promotions I had booked our hotel stay on-line a couple of weeks in advance. We had found a "Special" that offered a room with a king sized bed, sofa sleeper and a Coke/Amazon promotion. Our credit card was charged in advance for our reservation. When we arrived to check in we were given a small bag with 2 cans of Coke and a small Coke Cola bear - we were told the $25.00 Amazon Gift card would be sent to my email account, which the front desk verified was correct. It has been 3 days so far and no email with the gift card has arrived. They do have my correct email address as I received my confirmation letter and a survey request. The room was nice. clean, and the bed comfortable. The staff at the front desk were not able to give us detailed directions to a near-by venue, which I found odd since this venue had a link directly on their web site for ONLY this hotel being close by. December 13, 2011
Rated 5 out of 5 by Nice and responsive staff What great staff! Beautiful hotel. June 21, 2014
Rated 5 out of 5 by Comfortable, Clean & Close to Everything I've stayed at this hotel for 3 years in a row. Every year I have seen improvements and upgrades in the room as far as furnishings & bathroom features. The staff is courteous. It is a beautiful hotel, and it is close to shopping and restaurants. The Conservation Districts of Iowa Conference has been held here for several years. It is a great place to hold our annual conference. September 6, 2013
Rated 3 out of 5 by Easily could have been better A lovely, business-geared hotel, with great amenties IF you're allowed to use them. I never understood any hotel who didn't let groups use their lobby/table areas for congregating, particularly when you have MANY teams staying in your hotel. Water had a very strong sulfur smell. Housekeeping was excellent, though the carpet throughout needs serious cleaning or replacement. July 31, 2012
Rated 3 out of 5 by Clean room but lacking on services. Easy check in, friendly staff. I have attended many conferences at many similar types of motels, but this is the only one that charges guest to use internet in their room. Even Super 8's don't charge. I would not recommend this motel if that is an important issue for your stay, as most motels include that service free. The room was very clean and quiet. May 20, 2012
Rated 2 out of 5 by Hotel fall short but could be excellent with minor changes Hotel has good location and facilities but needs attention to detail and appearance. Basic things would be easy to fix: emptying trash containers, more than 1 bartender/wait person on busy weekend nights, providing free coffee in the lobby instead of charging$2.00 for coffee service. Friendly staff but seemed stretched. May 16, 2012
Rated 5 out of 5 by Just a great stay! From the hotel shuttle driver offering advice on places to eat and personally drawing me a map, to the overwhelmingly courteous staff at the front desk and in the bar, to the great conversation I had with the staff in the Lounge on the top floor, I was very happy during my stay here. October 17, 2013
Rated 5 out of 5 by A pleasure to stay We were in town for a hockey tournament and from the time we entered the hotel till the time we left we were treated terrific. The staff was so friendly and helpful especially Kanika at the front desk. Cant wait for next year to stay again. December 16, 2013
Rated 5 out of 5 by Everything was Great! We stayed just one night. This place was super great. We didn't use the food services but everything else was superior! Would stay here again. June 16, 2014
Rated 2 out of 5 by Not Impressed The overall appearance of the hotel was very nice and the staff dressed professionally (although they were not overly friendly) - but from the moment after we checked in until we left I was not impressed at all. I did not even think to ask when booking the room if there would be a fridge or microwave in the hotel room itself because I have stayed at other hotels for a lot cheaper price that did supply these. Also, everything on the continental breakfast was cold - the eggs and bacon were cooler than room temp; but the omelet station I would definitely recommend. I felt that the food was definitely overpriced for the quality received. When a server asked what we wanted to drink the guest I was eating with requested coffee but never received the coffee. I was also disappointed with the pool area - it was a very small area and there was no hot tub or sauna; and you had to walk through the fitness area to get to the pool. So, pretty much needless to say, the only thing I enjoyed about the stay were the omelets. Next time I travel to Des Moines I will definitely stay somewhere else. August 2, 2012
Rated 5 out of 5 by Great Hotel We had an excellent stay at the Sheraton Inn in West Des Moines. The staff was very friendly and helpful. I would recommend this hotel to everyone. October 29, 2013
Rated 5 out of 5 by Always what you expect Never disappointed at this property - special thanks to Mo in the Club Lounge ... Hotel was sold-out so suite upgrade was not available but still a fine stay ... January 31, 2013
Rated 5 out of 5 by Great as always The staff at this hotel is always wonderful. The room was clean and well kept. I always make this my hotel of choice when traveling to Des Moines. September 10, 2013
Rated 3 out of 5 by For a Sheraton...needs a lot of improvment Rude front desk, evrything else could be perfect, but when treated rudley by anyone...ruins stay even in a gold plated bed. February 27, 2012
Rated 5 out of 5 by Fantastic I could have not asked for a better hotel or staff. My daughter got married on the 11th of May and thru our entire stay you all ROCKED!!! May 13, 2013
Rated 5 out of 5 by quiet I had a great time. The rooms very really nice and clean. December 26, 2013
Rated 5 out of 5 by Great Des Moines Great weekend at the hotel for our hockey event. Staff was real good. December 11, 2013
Rated 4 out of 5 by Positioning of Room Blocks We did have a great stay. One thing that would have been helpful would to have our team's "block of rooms" on the same floor. It occurred to me that the congestion of the elevators could be reduced if each team was on the same floor. I understand sometimes this is unavoidable but it is something that could be arranged and would have reduced the congestion of elevators and also keeping the kids all on one floor. As a parent I kept my son in sight all the time, for his safety, but I realize not all parents do. Having teams on separate floors would also assist your security in keeping traffic to a minimum. Thank you, though, for a great stay! July 1, 2013
Rated 5 out of 5 by The rooms are always comfortable & clean. The hotel was excellent like always. October 6, 2013
Rated 4 out of 5 by good, except... I had called ahead to reserve adjoining rooms and was told to call back the day of check in. I did that and was told they were all taken. When we checked in we found out that our two rooms had a room between us. Fine expect it was adjoining to one of our reserved rooms! I called down and was able to have it changed so that we'd have the side-by-side rooms. Also, at check in we guaranteed our rooms with a credit card, but wanted to pay cash and told them so. They charged our rooms to the CC anyway which was a huge inconvenience to us. How ever the rooms are clean and well-kept and quiet. May 5, 2014
Rated 4 out of 5 by Good place to stay Our stay here was very nice. February 22, 2012
Rated 1 out of 5 by Unclean Room with Plumbing Problems I used to stay at this hotel when I would come to town but after my last experience I will not be going back. The bathtub didn't drain when I went to get in the shower before bed. I called the front desk to have someone come up. They sent a maintenance man who did something in the bathtub that created dirt and gunk in the drain. I cleaned it out and began to shower. Water backed up and wouldn't drain. I again called the front desk and they told me that they were full so they couldn't move me to a different room and that they wouldn't be able to do anything about the drain until the next day because the piece of equipment they would need to use was loud. April 9, 2013
Rated 3 out of 5 by Noisy, understaffed This facility, while conveniently located, is noisy and understaffed, at least during my recent stay. Food and drink service in the grill was unsatisfactorily slow. June 6, 2014
Rated 2 out of 5 by This hotel needs to focus on guests The room was ok, but had a hard time staying cool. We ran out of tissues and toilet paper. Since we were staying 2 nights. I assumed it would be replenished during cleaning. It wasn't. The public restrooms in the hotel weren't any better. Pool is small. Front desk acted like we were inconveniencing them with a request. Hotel is very loud because of the design. Two elevators are not enough for 10 floors of rooms. May 26, 2014
Rated 4 out of 5 by Comfortable room, great food I always think of a Sheraton as an mid-upper end hotel. I was pleased with the staff and the food service. The room was fine, but the carpet in the halls needs to be replaced ,on the floor that I was on, and the towels were very scratchy. My first stay I was offered the 'green option' of no maid service in exchange for a voucher for breakfast + SPG points. The 2nd week I stayed the offer wasn't made. I asked about it and the front desk person said they would make the change, but it never happened. Overall the staff was accomodating and friendly and I would stay there again. But it needs new carpet and towels. September 2, 2012
Rated 5 out of 5 by convenient location Hotel room was very comfortable. glad that I upgraded the room for the extra space. easy access to I-35 for travelling in the area. requested early check-in, which was available. May 28, 2014
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