Rated 3 out of 5 by CFG15 Met low expectations
The hotel met my expectations which were not high. For the price it is good for groups or business travelers who are in the area. Not a good option if you plan on visiting Downtown Indianapolis. Clean comfortable bed. Slow apathetic staff except for the woman who works at the coffee shop who is friendly even early in the morning.
June 18, 2014
Rated 4 out of 5 by Lacy Great Hotel Location
This hotel is located in an excellent area of Indianapolis -- easy access from I465, easy parking, recognition as a Gold SPG member, close to good restaurants and shopping. We love the "key card only" access to the floors. Marian, the lovely hostess in the Club Lounge on Sunday morning, was FANTASTIC!! She is a wonderful asset to your hotel and deserves recognition for her outstanding kindness and patience in working with a club lounge full of demanding and impatient customers.
November 11, 2013
Rated 2 out of 5 by kb1942 Needs help with service & staff
The hotel is beautiful and comfortable, but the service and staff is lacking. The doorman is very knowledgeable and very helpful in getting me to the hotel.
There was no luggage rack in the room. I called down to the desk to ask if I could check out on the TV. I was told no(Which I could). She said the bill should be under my door(which it wasn't). She sent someone up with my bill;. He said they never put the bills under the door. The bill was wrong. I had a bithday rate,.
December 17, 2013
Rated 5 out of 5 by judson hotel perfect
This hotel is a perfect spot to reboot
when travel very relaxing.
September 2, 2014
Rated 5 out of 5 by clb2384 Great Place
The staff at the Sheraton were amazing! We booked just a one night stay to get out of town for the weekend because of just getting married that week. The room we booked was just the traditional room with a king size bed. When we arrived, they had upgraded us to a suite and even brought a tray of goodies to congratulate us on our marriage. Very caring people. Everything was very clean and nice. Would recommend this to anyone and would gladly stay again.
November 18, 2013
Rated 5 out of 5 by mefrommich great bed and pillows!
please dust next time!!!!
September 1, 2014
Rated 4 out of 5 by flyer Visit
The property seemed in fine shape, new looking not tired. Bar and resturant area was acceptable, not outstanding. Staff was great.
June 11, 2014
Rated 5 out of 5 by Janet4967 Great with a few minor exceptions
Very comfortable, particularly the luxurious bed. But I wish the designers of the updated rooms had thought to place towel racks next to the sink instead of just the one in the bathtub. If they had, maybe I would have been "greener" and not had towels changed every day. Also it is annoying that you have to wait in line at the reception desk behind people checking in just to get something from the convenience store.
May 14, 2013
Rated 5 out of 5 by Dave66 Beautiful
Excellent staff. Wonderful stay.
June 13, 2014
Rated 4 out of 5 by parker67 Bar Service Money Lost
It is very hard to write a letter concerning how great the staff in the convention center was, and how the registration staff were. However, being the wife of a business owner, it rips me apart to watch bartenders rudely close a bar full of patrons. Tuesday evening on June 10th, 2014 with a bar full of at least 40 people, your bartender gives last call at midnight, with people wanting to spend money in your bar. Not to mention the tips she would have received, for staying open. Then again on Wednesday evening of the 11th, she closes at 12:30, and when I asked her why she would leave money on the table or allow it to walk out the door, her excuse was I did stay open late. The closing time for the bar per the evening manager is when ever they feel it is slow enough. But 2 nights in a row they close and watch money leave. And on Wednesday, your bartender made a comment she could refuse service to anyone, well let me assure you, I have held a bartenders license for over 20 years, and have seen it all. That was totally appalling. This would not ever happen in our establishment, neither the attitude or the loss of revenue.
While the hotel is nice, I would not ever recommend it because of ONE employee. AND I understand it is hard to find help in INDIANA with our unemployment, but someone needs to seriously teach them how to treat customers....paying ones at that.
June 16, 2014
Rated 5 out of 5 by Movies Great hotel
Great hotel for women because walkway to Fashion Mall.
June 9, 2014
Rated 2 out of 5 by cazuza11 Think Twice Before Arranging a Business Meeting
Murphy's Law: What will go wrong will
I arrived at approximately midnight and needed to check the meeting room where I was going to give a lecture. They couldn't find the right person to open the door.... I waited nearly 25 minutes and still nothing. I was credited award points for the inconvenience... which is nice... but still, see below!
The next day... they couldn't find the boxes that were shipped... but INSISTED the only boxes they received was a box for a different conference by the same company. They finally found it.... 1 hour later. This means my attendees went without their reading material for an hour. The INSISTENCE to the point of embarrassing me is what really offended me. I'm appalled at the way I was treated.
One of the reasons I like to check the room before I ever lecture. The power supply wasn't working. It was a simple fix... but caused me to start late.
I would reconsider things if you choose to book their again.
April 17, 2014
Rated 5 out of 5 by Jill2929 Great Experience
We enjoyed our stay...the staff was great and the breakfast was superb. Alyssa at the front desk was very helpful when we had a question...so appreciated. The gentleman was very helpful when we checked in as well as the waitress at breakfast. The fitness center had lots to offer. We loved how the hotel was connected to Keystone for shopping.
February 2, 2014
Rated 5 out of 5 by terran Great look and feel...and pet friendly!
This hotel looks great, after their recent renovations. It's very comfortable, too. The in-room couches are still a bit too firm (for my taste anyway), but they'll loosen up as they get used.
This hotel is pet friendly, and we brought our dog along for her first hotel stay. We all had a great time, and everyone was very friendly to all of us.
March 6, 2013
Rated 5 out of 5 by kzimme AV guys great
Tonya, Elliot and Jose are wonderful. Very accommodating and helpful.
One thing I might suggest is towel holders in bathroom. No where to put hand towel or washrag after use. We were in 827.
ohterwise, everything great. Staff seems much friendlier then in the past.
pool was freezing.....could not stand to swim!
February 3, 2013
Rated 5 out of 5 by Mace38 We really enjoy staying here!
Every year we visit Indianapolis and we stay at the Sheraton (Keystone Crossing). There are many other places that we could where we could stay but we prefer this location because of their excellent level of service.
August 25, 2014
Rated 5 out of 5 by Gh0802 7 days in August
Beautiful facility. While I didn't use all the facilities they were available and convenient. Beds are a tad high and perhaps a touch too soft. There was a noise problem on the last evening. The next room had a "sleepover?" With a number of young people having an uproariously good time until the wee hours of the morning. While I was able to sleep through most of it, it was noticed during interrupted sleep. Since the room was a connector, it was the probable source of the carryover. Staff is excellent.
August 12, 2014
Rated 4 out of 5 by Recorder2009 State conference
Overall, the hotel was magnificent. Location, rooms and amenities were excellent. My particular room was without hot water 2 mornings, but I honestly did not even have time to report it, we were so busy. Other than this, the room exceeded expectations. I would highly recommend for future conferences
April 29, 2013
Rated 5 out of 5 by Robert44 Great Service and Facility
I really enjoyed my stay with the hotel and they took great care of me. Located in a great area and it feels like the hotel was just recently renovated. They really made an effort to treat their SPG members well and I would recommend to anyone in the area.
March 12, 2014
Rated 3 out of 5 by Paul47 Understaffed and dirty
The hotel is sold out and the common areas are FILTHY. The concierge room was disgusting and had no services on Friday night or Saturday morning. The hotel is understaffed and service is very slow, friendly and accommodating, but very slow. Ants in meeting room restrooms.
June 23, 2012
Rated 5 out of 5 by jfk66 Seminar and one night stay.
I enjoy my time at the Sheraton. The staff always does a nice set up for the seminar that is presented by my compnay. As the seminar coordinator this property always makes my job easier. The newly remodeled rooms are very nice and the beds are always very comfortable.
October 7, 2013
Rated 2 out of 5 by FierceSappho UGH
I felt like I was staying in a second rate motel. The staff was nice enough, but no real personality. The sheets and towels were threadbare. I haven't seen those comforters and blankets since 1970s. To top it off, it had a musty smell. For the money, go elsewhere.
October 17, 2013
Rated 5 out of 5 by Perkins11 EXCELLENT HOTEL Clean and Awesome Prices
This hotel is GREAT!! Great Price, Clean Hotel, in the Middle of Everything. Hooked to the Mall, all the places to Eat!! This hotel made EVERYTHING alright!! Starbucks in the Lobby!! I just can say enough good things :)
March 3, 2014
Rated 4 out of 5 by TRD2NIT Food could use improvement
Some of the meeting rooms were very small. Lunch provided for the meeting was below expectation.
August 25, 2014
Rated 5 out of 5 by Curtg755 Dec 14 2013
My wife and I came in from out of town for a Christmas party. The hotel is in a great location. The facility was much nicer than we expected. Our room was excellent as was the service.
December 16, 2013
Rated 5 out of 5 by Eddie2putt Sheraton at Keystone Crossing
My room was excellent, clean and roomy. The bed was very comfortable. Elevators were very punctual even with a convention in attendance at the hotel. The breakfast buffet was excellent.
June 11, 2013
Rated 5 out of 5 by WendyL Very comfortable stay
Rooms were quiet, hotel had everything we needed, guest services was very helpful, and the beds/pillows were amazing!!! Would stay there again and again!
April 29, 2013
Rated 5 out of 5 by alfraa Excellent
Your Staff was Surperb!!!! I was there for a conference and this was my 1st time at a Sheraton Hotel and I was very Pleased!! Keep up the Good Work
April 29, 2013
Rated 3 out of 5 by AttorneyTim Up and Down
Local hotel that I used for a leisure night out and swimming for kids...pleased with SPG Platinum recognition as they had upgraded me to Club Level before I showed for check-in...pool water was too cold for the kids so they spent more time in the whirlpool...the Club Level room was great but smelled like pool chlorine...on the 12th floor...and when my friend was doing her hair..she heard the flush of another room's toilet and experienced an upsurge of disgusting liquid in her sink...not good at all...but the hotel was nice otherwise...great location by the Fashion Mall and terrific eating places...overall it is what it is...a 3 star Sheraton
November 11, 2012
Rated 4 out of 5 by Bluesky Nice facility but lacks service...
Overall nice facility and room but hope to have more personality and non-intrusive services. Also hope they open club lounge more often.
December 30, 2011