Rated 3 out of 5 by CFG15 Met low expectations
The hotel met my expectations which were not high. For the price it is good for groups or business travelers who are in the area. Not a good option if you plan on visiting Downtown Indianapolis. Clean comfortable bed. Slow apathetic staff except for the woman who works at the coffee shop who is friendly even early in the morning.
June 18, 2014
Rated 5 out of 5 by momatwork Very Nice and clean.
I stayed at the hotel for a conference, and the whole place was very nice. The rooms were nice and clean, the staff was helpful and very attentive, and the food was really good!
July 18, 2014
Rated 4 out of 5 by SuperSassy Business Traveler
Overall this hotel is wonderful. Security is excellent!
July 18, 2014
Rated 4 out of 5 by dancemym12 Great Hotel
We loved staying here! Just wish there were more late night food options and a shuttle service to and from the airport!
The staff was very friendly and attentive.
The biggest plus is the attached Fashion Mall and restaurants!
July 15, 2014
Rated 4 out of 5 by parker67 Bar Service Money Lost
It is very hard to write a letter concerning how great the staff in the convention center was, and how the registration staff were. However, being the wife of a business owner, it rips me apart to watch bartenders rudely close a bar full of patrons. Tuesday evening on June 10th, 2014 with a bar full of at least 40 people, your bartender gives last call at midnight, with people wanting to spend money in your bar. Not to mention the tips she would have received, for staying open. Then again on Wednesday evening of the 11th, she closes at 12:30, and when I asked her why she would leave money on the table or allow it to walk out the door, her excuse was I did stay open late. The closing time for the bar per the evening manager is when ever they feel it is slow enough. But 2 nights in a row they close and watch money leave. And on Wednesday, your bartender made a comment she could refuse service to anyone, well let me assure you, I have held a bartenders license for over 20 years, and have seen it all. That was totally appalling. This would not ever happen in our establishment, neither the attitude or the loss of revenue.
While the hotel is nice, I would not ever recommend it because of ONE employee. AND I understand it is hard to find help in INDIANA with our unemployment, but someone needs to seriously teach them how to treat customers....paying ones at that.
June 16, 2014
Rated 5 out of 5 by Dave66 Beautiful
Excellent staff. Wonderful stay.
June 13, 2014
Rated 4 out of 5 by flyer Visit
The property seemed in fine shape, new looking not tired. Bar and resturant area was acceptable, not outstanding. Staff was great.
June 11, 2014
Rated 2 out of 5 by Falconz This is Sheraton?
Last August, I attended a conference in this hotel.
When I entered the room I was surprised not to find a mini bar, when I asked the receptionist she told me that only Suits have mini bars, but she was very kind and offered to install one in my room which was done promptly.
The most annoying and shocking part was that my room was never cleaned unless I asked the reception to do so !!!!
During the 9 days that I stayed their only 3 times my room was cleaned.
And when it was cleaned their was no consistency, so every time I would find things in different places.
The hotel has a small bar/restaurant with a smallest menu I have ever seen in 5 star hotel...
November 25, 2013
Rated 5 out of 5 by Movies Great hotel
Great hotel for women because walkway to Fashion Mall.
June 9, 2014
Rated 4 out of 5 by MiaElizabeth Wonderful Location
Stayed for soccer showcase at Grand Fields. Hotel was convenient to fields but lots of road construction in the immediate area meant delayed travel times. Hopefully this will improve soon. Hotel being connected to mall and dining was a huge plus! Gave the boys lots to do- mine especially liked exploring the Tesla store. Only negatives; 1. Beds are double size not queen. Tight fit with my 6'1" hubby. 2. You have to pay for internet access. I would think a hotel of this caliber/price point would include the access in the price of the room-- pretty much every other hotel we stay at does.
April 14, 2014
Rated 5 out of 5 by Seth24 Taken Care Of During the BMW Championship
This hotel is awesome. Great staff, great facilities, dog friendly and great atmosphere. I took my wife here for her 40th Birthday and we were lucky enough to be staying with all of the PGA professionals playing in the BMW Championship. Jim Furyk is a great guy. Both my wife and I being huge golf fans, this was like a SPG MOMENT. Even though there was a lot going on at the hotel over this weekend, we we truly treated like cherished Platinum members and our dog was like one of the family. No doubt I would stay here again. If I would have had more of my Platinum Thank You cards, I would have used them. Great experience.
September 17, 2012
Rated 5 out of 5 by NancyPhD NancyPhD
The rooms were outstanding in quality. The hotel personnel were friendly and professional. The nearby shops and dining were great! I would highly recommend a stay at this hotel!
February 25, 2014
Rated 5 out of 5 by Dienadl Outstanding Club Room and friendly staff
Hotel staff is always extremely welcoming and friendly. Very clean facility with more comfortable beds than most Sheratons. Club lounge is outstanding with a great continental + eggs breakfast. Nice espresso machine in Club too. As an SPG Platinum, I highly recommend this hotel.
January 10, 2014
Rated 5 out of 5 by jupiter Thanks Lynn and Tierra
I originally booked a room for two nights at this location. We had a change of plans due to unforeseen circumstances. I explained the situation to Tierra at length and she tried to do the best she could to help. Together with Lynn from Accounting, they were able to remedy my situation. Thank you guys so much!
March 16, 2012
Rated 5 out of 5 by Christy49 This hotel is very friendly.
I was very pleased with the hotel staff, especially the bell hops. Our luggage was delivered right to our car and even placed in the trunk for us, all with a smile.
July 8, 2014
Rated 3 out of 5 by bobbby Need Free WiFI
In-room WIFI included a daily fee of $9.95. In this day and age, this is unacceptable. Internet access is not an 'extra'.
October 31, 2013
Rated 5 out of 5 by fanusc11 Excellent Service
Excellent Club Level Service and staff are more than friendly with any potential issue or problem one may have.
January 5, 2012
Rated 4 out of 5 by CinRan Overall decent property. . .
This property shows most of what you would expect from the Sheraton brand, and the Sheraton renovations.
-very quick and efficient check-in, although there was only one person staffing the desk
-clean and very inviting entryway
-SPG Platinum: only a 30 minutes extension of check-out was offered when i asked for a late check-out, but was eventually given 2:30 check-out; best availables were 'committed' to a convention group.
-the room was small, but very comfortable, clean, well designed (lacking a bit of light though)
Overall, i would recommend this hotel as it meets all my expectations for a Sheraton hotel. The location is great for access to Carmel and Broad Ripple (and others).
February 20, 2012
Rated 5 out of 5 by Belinda74 A Great Experience
We stayed at the hotel for 9 nights while having new floors installed. We were fortunate to be able to use Starwood points, allowing us to upgrade to the Club floor. We liked the Club Lounge, particularly the woman who staffed it in the evening - sorry didn't get her name - she is off on Sunday and Monday. The room was spacious and clean. When I left, Phil helped me with my luggage. He took the cart to the garage and I couldn't locate my car...he was so patient and understanding. Great customer service! Both of these employees are a credit to the hotel and will bring us back for another stay.
January 19, 2014
Rated 5 out of 5 by FamilyFunIndy The most friendly and accommodating staff ever!
We are frequent guests at the Sheraton Hotel and Suites at Keystone at the Crossing in Indianapolis. Over the years, we have become familiar with the friendly and accommodating staff. We highly recommend this hotel to travelers near and far.
July 4, 2014
Rated 4 out of 5 by sorority77 beautiful lobby and lounge areas
we found used syringe in a drawer and a wadded up sock under tv stand. otherwise good, friendly staff; housekeeping less than desirable
July 3, 2014
Rated 4 out of 5 by MSandDB This Hotel has great features
I thought the hotel was very nice. I enjoyed my stay and appreciated the fact that we used our room keys to operate the elevator. I appreciate the complimentary bottled water the hotel provided, however, I would get rid of the extra bottle of water that the hotel charges for, this can be a little deceiving to the guest. Just a suggestion.
June 30, 2014
Rated 5 out of 5 by RDPlatinum Best SPG Lounge and Staff
I stay in Starwood hotels about a dozen nights a month or more. The Sheraton at Keystone Crossing is one of the best. When you go to the SPG lounge, Tamara will make you forget anything bad that happened that day. She is always cheerful and friendly. The rest of the staff is also very good and very customer focused. The gym is nice and the hotel is connected to a mall with an excellent food court. Convenient to dining, activities, and the interstate system. Attached free parking garage is also a positive. Stay here and you won't be disappointed!
March 3, 2014
Rated 3 out of 5 by Patti36 This hotel was average
Bed was lumpy. Room over all met my needs. The hotel was not as great as I expected. Ate in lounge several times. Food was OK.
July 2, 2014
Rated 4 out of 5 by tour2014 Good features of hotel
The staff were very responsive to the needs of the guests. Very helpful at the front desk. Loved the comfortable beds. Like sleeping on a cloud. Would recommend this hotel to my friends and acquaintances. Good location for accessing other areas of Indianapolis.
June 30, 2014
Rated 5 out of 5 by Jsherry My stay in Indianapolis
My stay at Sheraton Keystone was wonderful! All my needs were met with enthusiasm and ability to help. Thanks for the great stay. The only thing you really need is a concierge.
June 30, 2014
Rated 4 out of 5 by ProfRN Conference food was average
The conference meals staff were disorganized and not friendly. Food was only average.
June 30, 2014
Rated 5 out of 5 by RonOh Fantastic hotel
We stayed with our grandsons for 3 nights and can not say enough about this hotel. We were upgraded and the room was perfect. Staff was very helpful and friendly. We asked for a roll-a-way bed when we checked in and it was in our room before we parked and got upstairs. The room was very clean and large and we also enjoyed the free breakfast and evening snacks and drinks. Short trip to the Children's Museum and the Zoo and walked to two of the restaurants. Can't say enough about our stay. Thank you for a wonderful stay. We'll be back.
August 24, 2013
Rated 2 out of 5 by cazuza11 Think Twice Before Arranging a Business Meeting
Murphy's Law: What will go wrong will
I arrived at approximately midnight and needed to check the meeting room where I was going to give a lecture. They couldn't find the right person to open the door.... I waited nearly 25 minutes and still nothing. I was credited award points for the inconvenience... which is nice... but still, see below!
The next day... they couldn't find the boxes that were shipped... but INSISTED the only boxes they received was a box for a different conference by the same company. They finally found it.... 1 hour later. This means my attendees went without their reading material for an hour. The INSISTENCE to the point of embarrassing me is what really offended me. I'm appalled at the way I was treated.
One of the reasons I like to check the room before I ever lecture. The power supply wasn't working. It was a simple fix... but caused me to start late.
I would reconsider things if you choose to book their again.
April 17, 2014
Rated 4 out of 5 by Jeff47119 Great hotel with great location
This is a very nice hotel. It met all of my expectations and is conveniently located to shopping and restaurants.
June 26, 2014