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Rated 4 out of 5 by 302 reviewers.
Rated 5 out of 5 by NancyPhD The rooms were outstanding in quality. The hotel personnel were friendly and professional. The nearby shops and dining were great! I would highly recommend a stay at this hotel! February 25, 2014
Rated 5 out of 5 by Taken Care Of During the BMW Championship This hotel is awesome. Great staff, great facilities, dog friendly and great atmosphere. I took my wife here for her 40th Birthday and we were lucky enough to be staying with all of the PGA professionals playing in the BMW Championship. Jim Furyk is a great guy. Both my wife and I being huge golf fans, this was like a SPG MOMENT. Even though there was a lot going on at the hotel over this weekend, we we truly treated like cherished Platinum members and our dog was like one of the family. No doubt I would stay here again. If I would have had more of my Platinum Thank You cards, I would have used them. Great experience. September 17, 2012
Rated 5 out of 5 by Outstanding Club Room and friendly staff Hotel staff is always extremely welcoming and friendly. Very clean facility with more comfortable beds than most Sheratons. Club lounge is outstanding with a great continental + eggs breakfast. Nice espresso machine in Club too. As an SPG Platinum, I highly recommend this hotel. January 10, 2014
Rated 5 out of 5 by Thanks Lynn and Tierra I originally booked a room for two nights at this location. We had a change of plans due to unforeseen circumstances. I explained the situation to Tierra at length and she tried to do the best she could to help. Together with Lynn from Accounting, they were able to remedy my situation. Thank you guys so much! March 16, 2012
Rated 5 out of 5 by A Great Experience We stayed at the hotel for 9 nights while having new floors installed. We were fortunate to be able to use Starwood points, allowing us to upgrade to the Club floor. We liked the Club Lounge, particularly the woman who staffed it in the evening - sorry didn't get her name - she is off on Sunday and Monday. The room was spacious and clean. When I left, Phil helped me with my luggage. He took the cart to the garage and I couldn't locate my car...he was so patient and understanding. Great customer service! Both of these employees are a credit to the hotel and will bring us back for another stay. January 19, 2014
Rated 3 out of 5 by Need Free WiFI In-room WIFI included a daily fee of $9.95. In this day and age, this is unacceptable. Internet access is not an 'extra'. October 31, 2013
Rated 5 out of 5 by Excellent Service Excellent Club Level Service and staff are more than friendly with any potential issue or problem one may have. January 5, 2012
Rated 4 out of 5 by Overall decent property. . . This property shows most of what you would expect from the Sheraton brand, and the Sheraton renovations. -very quick and efficient check-in, although there was only one person staffing the desk -clean and very inviting entryway -SPG Platinum: only a 30 minutes extension of check-out was offered when i asked for a late check-out, but was eventually given 2:30 check-out; best availables were 'committed' to a convention group. -the room was small, but very comfortable, clean, well designed (lacking a bit of light though) Overall, i would recommend this hotel as it meets all my expectations for a Sheraton hotel. The location is great for access to Carmel and Broad Ripple (and others). February 20, 2012
Rated 5 out of 5 by Best SPG Lounge and Staff I stay in Starwood hotels about a dozen nights a month or more. The Sheraton at Keystone Crossing is one of the best. When you go to the SPG lounge, Tamara will make you forget anything bad that happened that day. She is always cheerful and friendly. The rest of the staff is also very good and very customer focused. The gym is nice and the hotel is connected to a mall with an excellent food court. Convenient to dining, activities, and the interstate system. Attached free parking garage is also a positive. Stay here and you won't be disappointed! March 3, 2014
Rated 2 out of 5 by Think Twice Before Arranging a Business Meeting Murphy's Law: What will go wrong will I arrived at approximately midnight and needed to check the meeting room where I was going to give a lecture. They couldn't find the right person to open the door.... I waited nearly 25 minutes and still nothing. I was credited award points for the inconvenience... which is nice... but still, see below! The next day... they couldn't find the boxes that were shipped... but INSISTED the only boxes they received was a box for a different conference by the same company. They finally found it.... 1 hour later. This means my attendees went without their reading material for an hour. The INSISTENCE to the point of embarrassing me is what really offended me. I'm appalled at the way I was treated. One of the reasons I like to check the room before I ever lecture. The power supply wasn't working. It was a simple fix... but caused me to start late. I would reconsider things if you choose to book their again. Steven Atkinson April 17, 2014
Rated 5 out of 5 by Fantastic hotel We stayed with our grandsons for 3 nights and can not say enough about this hotel. We were upgraded and the room was perfect. Staff was very helpful and friendly. We asked for a roll-a-way bed when we checked in and it was in our room before we parked and got upstairs. The room was very clean and large and we also enjoyed the free breakfast and evening snacks and drinks. Short trip to the Children's Museum and the Zoo and walked to two of the restaurants. Can't say enough about our stay. Thank you for a wonderful stay. We'll be back. August 24, 2013
Rated 4 out of 5 by Nice hotel in a good location This hotel is situated close to highways and main access streets making it easy to get anywhere in Indy. The staff were all pleaseant and helpfull. The hotel could use a few more people working breakfast on weekend mornings. The maid staff during the weekday part of our stay was just ok, but the weekend staff was great. The walls are a little thin so we had some sleep disturbance a couple of nights. Managemant did try to address the issue. May 27, 2014
Rated 2 out of 5 by Needs help with service & staff The hotel is beautiful and comfortable, but the service and staff is lacking. The doorman is very knowledgeable and very helpful in getting me to the hotel. There was no luggage rack in the room. I called down to the desk to ask if I could check out on the TV. I was told no(Which I could). She said the bill should be under my door(which it wasn't). She sent someone up with my bill;. He said they never put the bills under the door. The bill was wrong. I had a bithday rate,. December 17, 2013
Rated 4 out of 5 by Great Hotel Location This hotel is located in an excellent area of Indianapolis -- easy access from I465, easy parking, recognition as a Gold SPG member, close to good restaurants and shopping. We love the "key card only" access to the floors. Marian, the lovely hostess in the Club Lounge on Sunday morning, was FANTASTIC!! She is a wonderful asset to your hotel and deserves recognition for her outstanding kindness and patience in working with a club lounge full of demanding and impatient customers. November 11, 2013
Rated 4 out of 5 by housekeeping Two out of the five days, I did not have my room cleaned. The first day to meet was an oversight, but then the second day is not acceptable. June 2, 2014
Rated 5 out of 5 by Great Service and Facility I really enjoyed my stay with the hotel and they took great care of me. Located in a great area and it feels like the hotel was just recently renovated. They really made an effort to treat their SPG members well and I would recommend to anyone in the area. March 12, 2014
Rated 5 out of 5 by Great Place The staff at the Sheraton were amazing! We booked just a one night stay to get out of town for the weekend because of just getting married that week. The room we booked was just the traditional room with a king size bed. When we arrived, they had upgraded us to a suite and even brought a tray of goodies to congratulate us on our marriage. Very caring people. Everything was very clean and nice. Would recommend this to anyone and would gladly stay again. November 18, 2013
Rated 5 out of 5 by Great Location and Amenities When traveling to Indianapolis, I always choose to stay at the Sheraton Keystone. The hotel is in a great location, connected to a high-end mall and has great eateries. The staff is always pleasant and greets me with a smile while acknowledging my loyal SPG commitment. The bar is a great place to have a beverage and watch sports on the flat screen televisions. You can sense that the hotel management invested in the training and development of their staff as I have never been let down when it comes to meeting my expectations. May 15, 2014
Rated 5 out of 5 by EXCELLENT HOTEL Clean and Awesome Prices This hotel is GREAT!! Great Price, Clean Hotel, in the Middle of Everything. Hooked to the Mall, all the places to Eat!! This hotel made EVERYTHING alright!! Starbucks in the Lobby!! I just can say enough good things :) March 3, 2014
Rated 5 out of 5 by Great Experience We enjoyed our stay...the staff was great and the breakfast was superb. Alyssa at the front desk was very helpful when we had a question...so appreciated. The gentleman was very helpful when we checked in as well as the waitress at breakfast. The fitness center had lots to offer. We loved how the hotel was connected to Keystone for shopping. February 2, 2014
Rated 5 out of 5 by Great with a few minor exceptions Very comfortable, particularly the luxurious bed. But I wish the designers of the updated rooms had thought to place towel racks next to the sink instead of just the one in the bathtub. If they had, maybe I would have been "greener" and not had towels changed every day. Also it is annoying that you have to wait in line at the reception desk behind people checking in just to get something from the convenience store. May 14, 2013
Rated 5 out of 5 by Great hotel Great location, big rooms Great condition March 12, 2014
Rated 5 out of 5 by Great look and feel...and pet friendly! This hotel looks great, after their recent renovations. It's very comfortable, too. The in-room couches are still a bit too firm (for my taste anyway), but they'll loosen up as they get used. This hotel is pet friendly, and we brought our dog along for her first hotel stay. We all had a great time, and everyone was very friendly to all of us. March 6, 2013
Rated 5 out of 5 by Ultimate Experience I did not eat at the hotel so I cannot state the quality of food or beverage. May 27, 2014
Rated 5 out of 5 by AV guys great Tonya, Elliot and Jose are wonderful. Very accommodating and helpful. One thing I might suggest is towel holders in bathroom. No where to put hand towel or washrag after use. We were in 827. ohterwise, everything great. Staff seems much friendlier then in the past. pool was freezing.....could not stand to swim! February 3, 2013
Rated 4 out of 5 by State conference Overall, the hotel was magnificent. Location, rooms and amenities were excellent. My particular room was without hot water 2 mornings, but I honestly did not even have time to report it, we were so busy. Other than this, the room exceeded expectations. I would highly recommend for future conferences April 29, 2013
Rated 4 out of 5 by Very Pleasant Stay I enjoyed staying at the Sheraton Keystone Crossing. The staff was very pleasant and helpful. The room was clean and the pillow-top mattress was great. The Wifi in the lobby was convenient. The pool and hot-tub were quiet and relaxing, and the gym was quite well-equipped. If you like mall-shopping, the location is excellent. I didn't try the restaurant. I would definitely stay there again. May 19, 2014
Rated 5 out of 5 by Seminar and one night stay. I enjoy my time at the Sheraton. The staff always does a nice set up for the seminar that is presented by my compnay. As the seminar coordinator this property always makes my job easier. The newly remodeled rooms are very nice and the beds are always very comfortable. October 7, 2013
Rated 2 out of 5 by UGH I felt like I was staying in a second rate motel. The staff was nice enough, but no real personality. The sheets and towels were threadbare. I haven't seen those comforters and blankets since 1970s. To top it off, it had a musty smell. For the money, go elsewhere. October 17, 2013
Rated 3 out of 5 by Understaffed and dirty The hotel is sold out and the common areas are FILTHY. The concierge room was disgusting and had no services on Friday night or Saturday morning. The hotel is understaffed and service is very slow, friendly and accommodating, but very slow. Ants in meeting room restrooms. June 23, 2012
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