Rated 4 out of 5 by ASPHO2015 Housekeeping
The housekeeping staff should be commended on doing a very good job and being very courteous.
May 11, 2015
Rated 5 out of 5 by Micheleak We stayed a Week
Stayed at the Sheraton for a Conference. Hotel staff was wonderful and the hotel was beautiful and clean. Would like more souvenir and shopping opportunities.
May 8, 2015
Rated 5 out of 5 by BillyBobb This is one of the best Sheratons I've ever stayed at. Which is why I keep coming back
The staff is very friendly and helpful The hotel itself is beautiful but more importantly clean. My fourth time staying at this hotel and I've never been disappointed. The food is excellent and everyone went out of their way to make me feel welcome. I will definitely be back
April 27, 2015
Rated 5 out of 5 by GreenCEO Great experience at a busy time
Starting at the front desk (Manpreet), to housekeeping (Amelia), and the restaurant staff and experience, the stay exceeded expectations. Would definitely return and stay again.
April 25, 2015
Rated 5 out of 5 by db26 Splendid Experience at the Sheraton
Fun fact: The Sheraton Downtown Phoenix Hotel is the largest hotel in Arizona.
+ The location of the hotel is prime, next to the convention center and several restaurants and entertainment options
+ Platinum SPG Recognition: This hotel really exceeded my expectations here. Maribell, the Club Level supervisor, really goes out of the way to make Platinum members feel welcome. I received a suite upgrade as well as a welcome gift. The Club staff is tremendous and the food and snacking options are plenty
+ Club Lounge
+ All staff were friendly and engaging
+ Working wifi
+ Self-parking available
- Parking spots are tight...(well, honestly I can't really think of a negative. I'm putting this down just to put something down)
-+ This hotel does see A LOT of groups, and there were two large groups staying in the hotel when I was there. Something to keep in mind if you're looking for a quiet hotel
Bottom-line: I really enjoyed my week-long stay at the Sheraton Downtown Phoenix Hotel. With the large groups staying here, it is sold out often but I'll certainly stay again when it has availability during my trips to Phoenix.
April 14, 2015
Rated 5 out of 5 by Deejb Great Hotel.
This hotel is excellent with a very friendly staff. Gregg Hillhouse was superb. He went above and beyond to make sure that I was taken care of properly. I will definitely stay at this hotel again.
April 3, 2015
Rated 3 out of 5 by LeglBegl Needs an Update
I was disappointed in the hotel room. The lobby was warm, updated and inviting. The room was old and desperately in need of modernization. The bathroom was old - shower barely worked - curtain falling off curtain rod in shower. Towels were scarce - had to order extra towels each day and they were course and rough - not pleasant to use. The a/c was not easy to adjust - it was either too cold or too hot but could not get it to be comfortable.
March 31, 2015
Rated 5 out of 5 by Arizona Great Staff!
We really enjoyed our stay at the Sheraton- it's a beautiful hotel with a convenient downtown location and comfortable rooms. That being said, the best part of the hotel was the excellent staff who made our anniversary 'staycation' wonderful! I'd personally like to thank Gregg and Gary for their kindness and extra attention.
March 24, 2015
Rated 5 out of 5 by jellis61974 Byron is a STAR!!!!
My husband and I checked in before the normal check-in time on Friday, March 20. Not only were we thankful that our room was ready, when I asked Byron if the baseball stadium is closed, he offered as a room with a view of the stadium and on a HIGH FLOOR at that. He was very helpful.
Also, the all the staff are AMAZING! When we get back late at night and the parking garage is packed, they gave us options.
And they have a candy bar on Sundays (i think only on Sundays)!
This is by far the BEST SHERATON we've ever stayed at. Kudos to the tem!
March 23, 2015
Rated 4 out of 5 by rbwriter Excellent AV guy Tony!
I am here with at Sheraton downtown hotel for the conference. I needed help setting up my computer for my presentation. I went into the Hall and it was like Tony magically appeared. In a calm and totally professional manner he got me set up perfectly and made my day. I had an older PC and he made it work and went above and beyond and even got me a remote. many thanks to Tony! he is awesome and a valuable member of thestaff.
March 19, 2015
Rated 5 out of 5 by kjp3 Housekeeping
Our housekeeper Amelia Dequeiroz went above and beyond her job. We travel a lot and we have never had this exceptional service before. She was wonderful.
March 19, 2015
Rated 5 out of 5 by SpringTrainingPat Unbelievable Staff!
For such a large hotel the staff makes everyone feel like you are the only person staying there. From the front door, to the desk, concierge, the club lounge and lobby lounge staff. Everyone we came in contact with was so hospitable!
March 16, 2015
Rated 3 out of 5 by JD4020 Commodity Classic
A nice hotel, but pretty sad there is no wifi included with your room.
March 6, 2015
Rated 5 out of 5 by Telcomkid Fantastic Service... Great Hotel
My family and I had the pleasure of staying at the Sheraton Phoenix Downtown Hotel over the holidays. The hotel was very accommodating and went out of their way to meet our needs. The beds were comfortable, the rooms were very clean. Everyone was pleasant. I have nothing but great things to say about this hotel and their staff. I do want to make a special mention of one person who I must say... takes the whole idea of caring for the customer to another level. Thank you Maribell, you were always there when we needed something, you were friendly, happy and energetic. You made our stay very special.
February 27, 2015
Rated 5 out of 5 by AlicesDad Surprisingly nice hotel
I stayed at this hotel Super Bowl week, and was pleasantly surprised how nice it was. The rooms looked new, and the staff were very attentive. I'd stay here again the next time I need to be in downtown Phoenix.
February 8, 2015
Rated 5 out of 5 by RyanAMS2015 Business Stay
Attended American Meteorological Society annual meeting. Very pleasant stay. Fitness room was large and spacious with plenty of treadmills, elliptical machines and weight training equipment. Was also provide complementary wifi service in my room as SPG member. Very appreciated. Room was well furnished and bed was comfortable.
January 12, 2015
Rated 5 out of 5 by NicSoc Fantastic customer service!
I want to compliment Janet for her excellent customer service. First of all, she was working on Christmas Day, which takes real commitment. She was extremely helpful and responsive to some special needs that I had. She really went out of her way to accommodate my situation, and made me feel recognized and special as a lifetime Gold SPG member. I don't know if management reads these reviews, but if you do, try to clone Janet as she really embodies the best of what I've experienced with Starwood!
December 25, 2014
Rated 3 out of 5 by Michelle422 Good location, charged for everything
As a gov't employee I am not expecting the penthouse. However, I would have appreciated free WiFi and a free continental breakfast. Also, the parking was too expensive for my agency and I had to find parking elsewhere. The location is convenient, but I cannot recommend due to lack of expected amenities.
December 4, 2014
Rated 5 out of 5 by FastTraveler Great Short Stay
Just there overnight, but it was comfortable and friendly. Great location for downtown.
December 1, 2014
Rated 5 out of 5 by SaiyaKnight Helped make my weekend.
Stayed at the Sheraton for Phoenix Comicon 2014 and had an amazing time. The staff was very helpful in getting the con goers in-and-out via check-in and check-out. They were super nice and fast helping me get my belongings up to my room (which was a lot, so I felt bad). Neighbors were a little noisy but they seemed to quiet down quickly. Great decision in getting a hotel so my party can come back to relax for a bit before returning to the con. Great experience and service. (Prices are a little pricey, but what can you do).
November 20, 2014
Rated 5 out of 5 by walkerlou While on Business
The staff was great! The Sheraton met my expectations.
November 14, 2014
Rated 4 out of 5 by Thirsty5 $4 bottle of water
Be aware, not all the bottled water on the fridge is free. One is, but the other will cost you four bucks, and you might not find out until you check out. I would rather just have free bottled water sitting on top of the fridge (or in it), not one bottle of water that's free and another that costs four dollars. Labels or not, it's easy to miss.
November 12, 2014
Rated 5 out of 5 by 1Mother Wonderful Wonderful
I would recommend this hotel and would stay again. The staff was responsive, the hotel clean and the surrounding area peaceful and pretty. Across the street is a beautiful walking outdoor mall (mostly restaurants where you can eat outdoors in a beautiful setting.) The St. Mary's property is worth walking around. It was the respite I so desperately needed and the hotel provided that for me. Good Job. Great time of year to be in Pheonix!
November 12, 2014
Rated 5 out of 5 by rosac Wonderful & friendy staff
The staff treated me with the up-most respect/ they went out of their way to make me feel comfortable. Especially Maribel
November 8, 2014
Rated 1 out of 5 by stephen733 Failed in emergency situation
My wife and I were among the hundreds of people evacuated from this hotel on 10/25/14--which just happened to have been our wedding anniversary. While the firefighters did a great job, the hotel staff did little to nothing to help anyone inside or outside the building. Also, there was NO FIRE ALARM SOUNDED just, all the sudden, a voice on a loudspeaker telling us, one time only, to evacuate and leave our belongings in the room. On the street there was no staff offering ongoing information, and when we found out ourselves that firefighters were taking people back to their rooms to pack their belongings, the staff did not help at all even though many people had to carry heavy suitcases many floors (in our case, 14.) we were told to go to another nearby hotel but were given no directions, there was no staff on the street or the route letting people know where to go (although we saw dozens of staff members just standing on the second floor landing when we walked out with our bags) and when we got to the other hotel, we lined up, gave our names and cell phone number to a staff member who was going to get us rooms. I finally booked my own room elsewhere out of sheer frustration but, amazingly enough, it is now five days later and I STILL HAVE NOT HEARD FROM ANYONE AT SHERATON wondering if I got a room or what, and wondering how to handle charges, etc. I can't tell you how surprised and disappointed I am by this (ironically, I was at the hotel because the ASU schools of nutrition and tourism had me in lecturing on Fred Harvey, the founding father of the american hospitality business, who would be rolling in his grave.) Granted, this was an unforseeable event, but I have been evacuated from hotels a couple times before for fires and fire alarms--and this staff didn't do what it could, and still hasn't. I hope you learn from this incident and train your staff more effectively..
October 30, 2014
Rated 1 out of 5 by 25October2014 Quality is revealed in emergencies and you failed
I was at the Sheraton during the shutdown for fire on October 25, 2014. While I understand it was an emergency, it was managed in the worst possible way: information provided was conflicting and often misleading and there were no support for the guests. We had to climb the security stairs (WITH NO SECURITY LIGHT) without any help and we did not even received an apology or a refund. The bill however arrived promptly the same day! Shameful, shameful service.
October 28, 2014
Rated 4 out of 5 by Sockit Comfortable but overpriced
We stayed at the Sheraton for a Convention. The rooms were comfortable and the staff was very friendly. The room service was extremely overpriced and the food was sub par. It was $27 for scrambled eggs, hash browns, toast (Rye) which was supposed to be wheat and bacon seemed very like a poor value. The lack of internet in the rooms was disappointing as well. It costs another $14.95 to have wifi in your room. All in all it was a nice experience. The staff was very friendly and accommodating.
October 22, 2014
Rated 4 out of 5 by Nit13 Recent Stay Experience
Quality of Sleep - While the comforts of the room was excellent, there was a vent in the bathroom that seem to generate excessive noise. Even after shutting off the AC the vent fan was loud to be annoying and took a while before I could get the vent noise out of my mind to be able to sleep.
Exit Parking - Even though the Self Parking was identified and charged at the time of check in , while existing the parking garage the machine would not register. It was looking for additional $45 payment. Luckily there was an hotel employee that was leaving and was able to swipe it. I did check the bill email and it had the (2) $19 parking charges added for each day. Whiel the above two issues made my experience less than 5 star.... Overall was a great stay experience and enjoy the Tech Conference.
October 20, 2014
Rated 5 out of 5 by Reminixpro1 incredible Club Lounge Staff
I am a Platinum member just relocating to Phoenix from DC -- I lived in this hotel for two weeks. The club lounge staff attendants are reason enough to stay at this property and are nothing less than incredible. For two straight weeks they made me (and other guests I observed) feel as if the lounge were our home away from home. The lounge is impeccable, food service top notch and they attend to your needs, refer to you by your name and are sincerely genunine and nice people. Lorena is PHENOMENAL!!! Thank you so much for everything !!
The Platinum amenity was peculiar (a box of spices??), no fruit dish, etc. Great staff all around, though. Hotel property itself is fantastic. Probably the best downtown hotel. Modern, clean and close to all the action.
October 15, 2014
Rated 5 out of 5 by Steamboatgal Excellent Service
I stay at Starwood properties all the time and I have to say I received amazing service from everyone I interacted with. Byron at the front desk engaged and ask me questions and was very helpful. The two ladies that worked at the hotel lobby bar worked great together and always had a smile on their faces. We dined in your restaurant and our server was amazing. Our calamari was real salty and picked up on it right away and brought us a new without all the salt. Great staff!
September 30, 2014