Rated 2 out of 5 by BetsySue Needs Improvement
While we had a special AAA rate and am a SPG member, was not recognized at check in. Had to call to find out internet password (which was no charge), however, we were charged at checkout and while the lady at the front counter tried to credit our account, we ended up with a partial credit. While hotel was advertised as having updated rooms, the carpet was used and filthy, a small banged up refrigerator was placed in the middle of the room, which we moved under the desk. The walls were extremely thin in that we constantly heard people talking in the hall -- when we went to check -- they were in their rooms! Bed was hard and did not sleep well. Overall, bad experience.
November 27, 2013
Rated 4 out of 5 by GoDogs Room Service--FOOD!
Room service-- Food delivery was terrible! First time they would not answer phone 3x-- front desk had to help. Second time they all had left at 10:50pm when advertisement said service was available until 11:00pm. I finally got @ about 10:58pm Danielle on phone. Initially it seemed that I WOULD NOT get service--then she agreed to a Quick burger and PEPSI, although I wanted a COKE. But SHE was Good! Otherwise, everything was GREAT!
December 2, 2013
Rated 5 out of 5 by Mike63 getaway
would come back had a nice view of the illumination parade
November 26, 2013
Rated 5 out of 5 by Fran42 Great visit
All of the staff that I encountered were very pleasant,courteous, and more than helpful. All greeted me with smiles and wanted to be helpful. There are no negatives.
November 25, 2013
Rated 4 out of 5 by kevinumbc great staff, ok hotel
My husband and I stayed here for a night on our way to the outer banks. I am a platinum member and travel quite a bit. The hotel had a great location, rooms were just ok, water pressure was lacking but the size is what I would expect. The staff were just amazing helping me with some work related items and they didn't even hesitate. My biggest issue was the TV. You cannot plug an IPAD or an HDMI cable since they want you to rent their 20 dollar movies. Overall between the staff and location I would come back but they need to update their tvs. On the Battleship Wisonsin is amazing!
November 18, 2013
Rated 5 out of 5 by Deadeye I Truly felt appreciated by the staff
The overall demeanor of the entire staff was exemplary especially in light of a very large event going on as we were checking in. They did not seem overwhelmed and treated me and my wife as if we were their only guests. The front desk, the wait staff in the restaurant, the housekeeping staff and the entrance staff were all very friendly, very accommodating and treated us as though we were special guests.
November 17, 2013
Rated 4 out of 5 by dls757 location
Great location near the water
November 20, 2013
Rated 5 out of 5 by Tank79 Awesome room excellent stay
My wife and I stayed here a few months ago and it was awesome. All the staff was extremely helpful from the doormen to the severs on the club lounge. The views are beautiful on both the city side and the harbor side. The hotel is near several fine eateries including some local restaurants and some other well known high class establishments. This is by far one of the greatest rooms I have ever stayed in, the atmosphere and surroundings are just awesome. I would definitely recommend that anyone stay here. My wife and i make every effort to get here and stay throughout the year. We love it and you will too!!!
October 19, 2013