Rated 4 out of 5 by Anton59 Wonderfull riverview
Good hotel with excellent riverview room. Good buffet restaurant and very Nice Thai restaurant. Perfect staff at receptiondesk and lounge bar. Easy connection by river ferries to all places.
March 18, 2014
Rated 4 out of 5 by VeryGoodPointsStacey Classic Hotel in Heart of Bangkok
The Sheraton Royal Orchid is located on the Chao Praya River and is very centrally located.
The lobby is grand and decorated with traditional Thai designs. The lobby has several gift shops, reception area, bar and restaurant. On the second floor there are many more shops, an Italian restaurant and traditional Thai Restaurant and Link@ Sheraton area. The third floor houses the Mandara Spa.
The hotel tower is 28 floors and has many suites and SPG preferred rooms in the tower. There is a concierge lounge on the 27th floor.
As a Platinum member of SPG, I was upgraded to an Executive Suite. The room was extremely large and on the corner of the tower building which provided great views of the riverfront. There was a bedroom, bathroom with large shower and bathtub, a living room with desk, couch and chair and very large screen TV. My colleague, also an SPG Platinum, was upgraded to a Junior Suite which was also in the Tower and just a smaller version of the Executive Suite. The room was very comfortable. There was turn-down service but it was not regular. Some nights it would happen, other nights it wouldn’t.
Concierge and Platinum Services:
The concierge lounge was very large with amazing views of the river. The lounge was open all day and closed around 10pm. In the morning, a light breakfast was served and the staff was very helpful and welcoming. As a Platinum SPG member, I was given the choice of eating in the lounge or restaurant and did not have to use my Platinum amenity for this benefit. The concierge lounge had snacks and drinks available all day. At 5:30, the lounge served appetizers and drinks. The rules for entering the lounge after 5pm were very different than during the day. After 5pm, you have to dress appropriately and can’t wear flip-flops, unless they have a gold decoration or flower on them. I had on the exact same flip-flops as my colleague, mine were plain black and hers had a gold buckle on the top. She was allowed to wear hers and I had to go change. The rules seemed to be enforced oddly. The appetizers and cocktails were very generous and delicious.
The restaurants were all good. Very fairly priced for hotel restaurants and the service was good and consistent. Breakfast was served in the main restaurant and there was an enormous buffet in addition to an ala carte menu. The Thai restaurant was very good. There is traditional Thai dancing from 7-10pm about once every hour and it’s a great show. The Italian restaurant is okay. There are many other great Italian restaurants in the city and I wouldn’t run to eat at this one if you had a choice.
The Mandara Spa is beautiful and relaxing. The massage services are excellent. I would highly recommend the Traditional Thai Foot Massage or the Swedish Massage. The manicure and pedicure services are average and I wouldn’t recommend them based on the prices. There were very few nail polish color choices, the foot massage and hand massage that you typically get with a mani/pedi were pretty non-existent. They didn’t have disposable shoes to wear after the pedicure, so you had to walk barefoot if you didn’t bring your own flip flops.
Overall, the hotel is a great value for the cost. The rooms are lovely and comfortable, the staff is very accommodating and the location is great. I would absolutely stay again.
May 28, 2012
Rated 5 out of 5 by AK2726 Almost flawless
We booked 3 rooms & stayed for 2 nights at the Royal Orchid Sheraton Hotel & Towers & I have already booked the airport transfer & when we finally came out from the arrival hall, we saw the placard at the area where all the hotels pick up their guest & the hotel representative was not there. Luckily there is 1 representative from other hotel that is kind enough to help me to call the representative & the representative came & apologised to us to keep us waiting. In my mind, I was thinking whether I have choose the wrong hotel because about 5 days before my planned stay, the hotel reservation sales agent did emailed me again to arrange for the airport transfer. I was quite surprised that I have already made the necessary arrangement when I booked the room in May. I was thinking, will they messed up with our reservation.
The journey from the airport to the hotel takes about an hour – thanks to Bangkok’s famous jam. There are no cold towel & cold drinking water provided by the hotel during the journey – a little disappointed. When we reach the hotel, no one came to assist us to help to carry the luggage & only the poor driver & us removing the luggage from the van boot compartment.
As we booked the Tower room, the front service staff escorted us to 27th floor where the Sheraton Towers Lounge is located for check-in. This is good as sometimes the check in at lobby is a bit crowded as I noticed there are a lot of people checking in during my 3D2N stay at the hotel. We were greeted by the towers lounge staff & my family was escorted to the lounge for drinks as it was evening hors d'oeuvres when we reached at the hotel while I proceed with the check in.
Check in was fast & prompt & the lounge staff informed that she will charged THB12000 for guarantee. I was surprised as my room package was THB7000++ per night & I have not paid the room rates when I booked thru SPG website. I did ask her but I think she does not understand my question so I think – the hotels must have their own set of procedure. She then escorted us to our rooms & shows us the amenities in the room. However, later at night I received an SMS from my bank that there is another transaction of THB35000 was performed. As it was quite late at night, I decided to check with the staff the next day.
The next day when I check with the staff, she doesn’t seem to understand my question & she politely asked me for the SMS to read. I showed her the SMS & she refer the matter to the assistant tower manager & she called to the front office and they do charge an additional THB35000 as guarantee – because the initial guarantee amount is not sufficient. The staff & the assistant manager apologise profusely for the miscommunication – the staff that handles my check in thought the room was fully paid when it was not. Personally, I think this is a small matter but the hotel should have the courtesy to inform the guest that they have performed an additional transaction to avoid confusion.
The room décor is good & I think the hotel has just refurnished their rooms - the room looks new & clean. Amenities were sufficient & I believe all the rooms offer spectacular view of the Chao Phraya River. The tower lounge also offers good view of the river. The service was excellent & the staffs keeps asking us whether we want to top up our drinks & we would prefer to have different drinks. Afternoon tea starts from 2.00pm to 4.00pm & evening hors d'oeuvres and cocktails from 5.30pm to 8.00pm. We have our breakfast at the Towers on the second day as it was pretty crowded at the etc... on the River.
Breakfast food selection was OK & food quality is good. We also have our afternoon a la carte lunch at etc…on the River, food was good. However there are a couple of staffs who does not understand English. I ask for the bill & he brought me the toothpick. However, the other staffs are happy to help to assist you when they notice that there is confusion.
We had our dinner at the hotel’s Thai restaurant - Thara Thong, The food & atmosphere was great & there is also performer who performs Thai cultural dance to diners. We also had our drinks at Sambal – great place to chill out after a long day. You can enjoy your drinks while looking at the Chao Phraya River & enjoy the cool river breeze.
We also use the hotel shuttle boat to Sathorn pier where you can board the BTS train at Taksin station. The shuttle service start from 10am to 10pm & leaves at an interval of 30 minutes. The River City Mall next to the hotel is not worth exploring as many shops are closed.
During check out, there was a couple of small issue – our rooms come with a THB1000 credit per night & they did not deduct the credit from our final bill. However, after checking thru again, they pick up the credit & deducted it from our bill accordingly.
Overall, we are satisfied with the hotel & it is a great hotel to stay if you love the river view & the hotel is conveniently located – if you planned to visit the Wat Arun & Grand Palace by boat trip as the public boat pier is just a walk away from the hotel.
September 25, 2012
Rated 4 out of 5 by JSlao Good location for sightseeing weekend
Hotel is located close to river transportation possibilities. Transfer to skyway station by shuttle. Nice bar to sit outside in the evening close to river. Very friendly staff and good breakfast.
February 10, 2014
Rated 4 out of 5 by GerryM WELCOME BACK
NO MATTER WHETHER YOU USE THE SAME AIRLINE, RESTAURANT, ETC. IT IS ALWAYS NICE TOBE ACKNOWLEDGED AS A RETURNING CUSTOMER. WITH ALL THE MODERN SYSTEMS NOW AVAILABLE THERE IS NO EXCUSE WHY EVERY MEMBER OF STAFF CAN'T SEE THAT YOU ARE A FREQUENT FLYER OR CUSTOMER OR GUEST AND RATHER THAN BEING ASKED IF IT IS YOUR FIRST VISIT TO THE HOTEL OR TO BANGKOK AS WE WERE BY MORE THAN ONE MEMBER OF THE CLUB LOUNGE STAFF , IT WOULD HAVE BEEN NICE TO HAVE BEEN GREETED BY THE WORDS, " WELCOME BACK , AS WE WERE BY THE MAN IN THE PITH HELMET WHO OPENED THE DOOR OF OUR TAXI FOR US.
March 1, 2014
Rated 5 out of 5 by John54 Excellent service and great comfort
I travel extensively in the region. The Royal Orchid Hotel in Bangkok surpasses all the other 5 star hotels in terms of service, comfort, facilities and welcome. The Club floor is the best that I have experienced. It is an experience I would recommend to anyone. The staff are exceptional and the GM is always around and available which is very rare these days.
September 6, 2013
Rated 5 out of 5 by ChicagoGreg Lovely River View and Great Staff
We only stayed one night at the Royal Orchid Sheraton, but we were very pleased. The staff members in the Platinum lounge were terrific providing efficient check-in and helping with our morning breakfast needs. The room was fabulous with a spectacular views in three directions.
March 10, 2014
Rated 5 out of 5 by Carlb1977 Great hotel for business or pleasure
This was our 2nd stay at the hotel (holiday both times) and I have to say the hotel is an ideal base, the rooms are modern and of a good standard and the staff couldn't do enough to make our stay enjoyable. I would recommend this hotel
March 11, 2014
Rated 4 out of 5 by Valerie73 Great hotel,staff and location
First time in Bangkok. Late nite arrival, room was available no waiting. Upgraded to a beautiful canal view. Food in hotel was great. Location perfect!
March 11, 2014
Rated 5 out of 5 by may115 it's a great experience to stay here
this hotel is near by boat station,the traffic is very convenient. the staff very helpful and kindly, the room was good view.
October 29, 2013
Rated 5 out of 5 by tralle My First choice in Bangkok
We always try to stay at your hotel. Our home in Bangkok.
March 11, 2014
Rated 5 out of 5 by Augermann superior quality
We had an exceptional stay. We are on our honeymoon and the service and facilities were of an extremely high The food was great. Would definitely return. The staff are very hospitable.
September 12, 2013
Rated 5 out of 5 by mrF1 Great stay
Fantastic location on river. Lots to see and easy access to river taxis etc so all sites accessible. great hotel for family holiday. Staff very friendly
January 30, 2014
Rated 5 out of 5 by Ellis Exceptional Attention and Experience
From check-in to check-out we felt like truly valued guests.
Thank you Sheraton, you always provide us with exceptional attention and experiences.
September 10, 2013
Rated 5 out of 5 by Mitsie Stay in Bangkok Royal Orchid
We stayed in this hotel, after travelling 3 weeks in Thailand on several places.Everybody asked us what we were going to do for 8 days in a city. No single moment we did regret our stay in the Royal Orchid, a fantastic hotel and staff and location
March 8, 2014
Rated 5 out of 5 by Martin54 Excellent
Smooth and easy check-in, nice stay, good accomodation and venue, easy check-out, good service - all in all an excellent experience. I will come back.
January 27, 2014
Rated 1 out of 5 by yoon choice mistake
I found spider web in the room.
I found body lotion placed that somebody already used ( Half left).
I found dirts on table.
I found hair in the bath tub.
I found no hair comb in the room.
I found face mirror's light does not on.
I reported it to front office and they never say sorry, they said it was my fault to not check right away. they blame on me.
I found spider web again (which I requested to remove#
I found no bath robe
I found no hair comb again
I found some unknown membership key card in card switch
I found spider web again and again
I found no hair come again again
I found hair in bath tub again again
I found spider web in the room again again again
#which I asked twice#
I asked room charge with coupon in Sambal bar, but the staff did not understand English
they never asked if I stayed alright or not.
the frontoffice could not find my room charge bill so I had to wait about 30 minutes to done the check out.
I stayed 7months ago and that was outstanding .
so I chose this hotel again for my honeymoon.
Me and my wife felt unhappy during stay.
I can not trust starwood hotel now.
Oh.. and there was no such things for honeymooners too. #differently with other starwood hotel.)_
will not stay SHERATON AGAIN in my life.
And I will try to stop anyone who would like to stay at your hotel.
April 28, 2013
Rated 5 out of 5 by Audi32tt three day visit
Stayed for three nights and everything was just right
Light entertainment in the bar area was a plus .Service could not be faulted
Breakfast facilities catered for all
March 5, 2014
Rated 5 out of 5 by MrH623 Bangkok site seeing - Temple etc
Excellent Hotel very central for site seeing and shopping - food great but if you wish to eat out plenty of restaurants located via river boat
March 4, 2014
Rated 5 out of 5 by regal Mr.Len Willson
beautiful hotel well located excellent service good food
March 4, 2014
Rated 4 out of 5 by vj007 royal orchid sheraton
This is a good property with an excellent location by the river..the restaurants are good and the staff courteous..the rooms are nice and spacious..airconditioning and clenliness needs some improvement..
March 1, 2014
Rated 5 out of 5 by Robin6 Excellent service
Would recommend this hotel to anyone. Well situated
March 2, 2014
Rated 3 out of 5 by dayoff Value
great location due to view of the water and easy access to water transporations (boat). But not always easy to catch a cab front of the the hotel. stayed here several times since 2010 (rotate between W, Westin, and Sheration Grand) but room conditions seem to be hit or miss. During this trip, the room seemed littled more damp and had rather unpleasant scent. I asked to have my room changed, but was told it was already a non-smoking room/floor. Thus, asked to have someone come up and spray scent deordeorizer/sanitizer..but could not get rid of the scent. I would recmmend the hotel to place air purifier or have one available in cases like this. Other than that... (altough room air quality is of great protion to any hotel experie3nce) great SPG recogniztion as I was upgraded and friendly staff.
October 6, 2013
Rated 4 out of 5 by Nitnoi Telephone charges
Everything went smoothly until we were checking out. We received a number of telephone charges we didn't make. My partners did a few phone calls to local mobile numbers. But the bill we were charged included local fix numbers !! The front desk staff couldn't do anything but provide the numbers dialed. We are sure we didn't make all the phone calls. But we didn't have time to get things straight with the management. So we just paid them!
For all the visitors, please be careful when using the in-room telephone, ok?
December 29, 2011
Rated 5 out of 5 by tusenkatts Fascinating River View
This is our favorite hotel in Bangkok and one of our favorites worldwide. Welcome is always warm, beds are not as soft as in the USA but some of the most comfortable in Asia. All rooms have a river view and one wall is all glass so you can watch the river traffic. While there is a spa at the hotel, there are local Thai massage places just a block or two away. We prefer the regular rooms to the executive rooms, more spacious but no bathtub
November 11, 2013
Rated 5 out of 5 by Muppetts Hotel Experience
On the 2 occasions we stayed to break our journey we found the hotel staff went out of their way to assist us with very early departures. The bar & dinning room people were incredable and the seafood buffet was brilliant. All the food tasted fresh & was flaversom. The hole atmosfere was elegant & relaxing with good entertainment. The cocierge departments actions for our protection with Taxis to go outside the hotel was reassuring. Thank you Thailand Shereton
October 26, 2013
Rated 5 out of 5 by Bastbjerg The place in Bangkok.
The Royal Orchid Sherraton is magnificently situated by the river, which in many ways is a part of the cultural part / development of Bangkok.
In 1893, when the France tried to Colonize Thailand, it was also just because a French warship was sunk in the right place in the "river" that France was forced to sail to the east, thereby avoiding Bangkok to become a colony.
All that one can not help but think of when sitting on the terres and beeing excellently hosted by the very gracious "crew".
Since 1984, when I was at the hotel the first time, we have only had good experiences with staying at the Royal Orchid Sherraton.
If you are so privileged to live on the top floor, so it will be just another reason for a stay at the Royal Orchid Sherraton, should not only be "One night in Bangkok".
February 16, 2013
Rated 5 out of 5 by concorde01 Sweet Home
I am coming here for many years, it is always a pleasure to stay in this hotel, it is like a second home.
All the staff is ready to help you and try to prevent your wiches.
February 24, 2014
Rated 5 out of 5 by Henkcbx upgrade to the towerrooms
On arrival we were asked if we wanted an upgrade to the tower , we accepted the offer , and we were happy we did , free laundry , free cocktail's and snacks . we asked for the air conditioner temp to be adjusted it was 21C inside the room.
Asked this after the first night at the desk.
Sleeping was not a problem in the cold but you could not sit for a long period in the room....
we enjoyed our stay and the view from room 2703
October 17, 2013
Rated 5 out of 5 by Chabeli24 Honeymoon
We celebrated the beginning of our Honeymoon in this great city hotel. Our stay was very pleasent and the hotel is very good located. Only minus point was that we lost our mobile in the taxi and even with the registered number from the concierge they were not able to find it. Disapointing a little bit as we didn't understand why the staff is taking the time to write down each taxi number if it is anyway useless.
Otherwise it was a very nice stay and we really enjoyed.
September 2, 2012