Rated 5 out of 5 by Doc2Pet Hotel met or exceeded all expectations
We were in Baltimore for 7 weeks when my wife had back surgery at Johns Hopkins and for her recovery which included walking increasing distances each day. Kim Lansaw worked with us on our stay. Everything she promised over the phone was there when we arrived. The staff made sure we were very comfortable during our entire stay. Not only were we near the Inner Harbor, but also St. Charles street with its many ethnic restaurants and a great city market. The housekeeping staff was considerate and exceptionally helpful.
April 3, 2012
Rated 5 out of 5 by naviftw Front desk associate Brandan was awesome!
We arrived at the hotel for the convention only to find our reservation had been mysteriously cancelled. None of our residents cancelled our room so it looked like it was going to be another case of "no-point-in-booking-a-reservation-because-the-hotel-will-cancel-it-anyways-without-telling-us" and a shouting match was inevitable. EXCEPT - Brandan was able to book us a room at the SAME rate with the SAME amenities in under 5 MINUTES without us having to argue. Even though the room was muggy and warm, slightly dusty, the floor had a couple stains, and we couldn't find the ice maker to save our lives, we would still choose to stay at this hotel again due to the get-it-done-at-all-costs attitude of receptionist Brandan. Hotel employees around the world could do with a lesson from him.
September 3, 2013
Rated 1 out of 5 by dissatsifiedcustomer One of the worst hotels
This was one of the absolute worst hotels I have ever stayed in. I reserved a room with double beds but when I arrived the staff member said they only had a queen sized bed available. The room was the size of a closet and the bathroom was the size of a port-a-potty. I asked for a cot since my reservation requirements were not met, but the staff refused. I then asked for extra pillows and blankets but only got blankets. I can say it was the cleanest hotel I have ever stayed in, but the toilet handle was broken.
April 16, 2012
Rated 5 out of 5 by KSD16 Nice Hotel
I have been staying her for the past six weeks. Entire staff is very courteous and friendly - particularly concierge, business sales and check in. Hotel continues to improve its amenities as it is a slightly older hotel. Gym is very nice. Beds are comfortable. We enjoy having access to the lounge. Restaurant/sports bar is going through a transition from Shula's 2. They are supposedly working to bring the menu back to where it was. Overall, enjoy staying here and the SPG benefits!
March 13, 2012
Rated 4 out of 5 by RoadWarrior53 Happy long-timer
I have been staying at this hotel nearly every week for over two years. From Day 1, all the staff that I have encountered - concierge, front desk, restaurant, security, business travel dept., and even the maintenance staff - make me feel welcome; like visiting a friend or relative.
I find the beds to be very comfortable.
Any issues that arise are handled promptly and courteously.
I have recommeded this hotel to other travelers and will continue to do so.
April 4, 2012
Rated 5 out of 5 by RonM Very nice Property and Good Staff
The check-in associate was smiling and welcoming and thanked me in a sincere and gracious way for being a platinum SPG member. My room was ready early (even though they were very busy). I was upgraded to a corner room with a microwave and refrigerator, very nice!! Great bedding, good Wifi speed. One minor thing was the shower water pressure was not quite what I expect. Good location to walk to the convention center. Self parking is close-by.
May 28, 2012
Rated 5 out of 5 by kiwi home away from home
From the moment of our arrival until the day of our departure two weeks later we were treated like family. Nothing was too much trouble -- from removing the closer on a heavy door to lowering the beds and charging our scooters in the cloak room. Our extended stay was necessary due to my wife having open heart surgery at Johns Hopkins Hospital (JHI). We both stayed at the hotel while my wife was an outpatient before and after the surgery and I stayed for the whole two weeks. Staff were more than professional, they genuinely cared about my wife and her medical progress and encouraged me coming and going from my daily visits to JHI. My wife was amazed at the warm reception she received upon her hospital discharge and return to the hotel. When the doctor released us to go home, it was like leaving family, especially dear were the staff at the bell station and with the shuttle service.
March 21, 2013
Rated 5 out of 5 by cindy1108 Pleasantly surprised with this hotel and staff
I stayed here for 4 night on a business trip. A lot of the local hotels were booked so I had to stay here. Its not the most decorative or modern hotel, but it is very clean and nice for the price. And the staff is top notch! I really enjoyed my stay and will book this hotel again!
October 6, 2013
Rated 4 out of 5 by Sandy0616 Girls Night Out!!
What an awesome stay…..I would like to say a special “THANK YOU” to a few of the outstanding Baltimore Sheraton employees such as Mr. Webster, Clifton, Brandan, Santia. Thanks a million for making my last minute stay at the Sheraton, for some much needed time spent with a few Girlfriends of over 45 years a time to remember. The Suite was top notch with a wonder view of the City of Baltimore, from beginning to end you guys were very accommodating……… so again I say “Thank You” so very much and I can’t wait to visit you again. Highly recommended!!!
January 22, 2014
Rated 1 out of 5 by Defender12 No Appreciation
I am a platinum member. I brought my friends to this hotel and asked for a platinum upgrade a month early. Despite this extra business, they put me and my friends in a box. This is an industrial feeling hotel and the rooms are cramped. The staff is nice but they can't do anything to help except tell you no I am sorry. I will not stay again.
March 20, 2013
Rated 5 out of 5 by sumamma An Excellent Return
Returned to book a conference at The Sheraton Baltimore City Center because of the excellent service given at the last conference I booked there. This hotel has 5 star staff!! The minute I walked in the door someone was offering me a cold bottle of water to drink! Our conference was a great success due to the excellent coordination of Pat Palmere, Diane Abrahamson,Terry Forbes and Dante..(.who did all the heavy lifting!!) The desk staff (most especially the desk manager) treated our attendees like royalty which makes an event planner smile! Service is this hotel's hallmark and what keeps me coming back! Rooms are clean and crisp with the new white comforters. The food is superb throughout the hotel and the wait staff takes care of your every need! I love the location, close to Camden Yard and just a short walk to the Harbor in one direction and the Historical area in the other. Whenever I go to Baltimore...for another meeting or pleasure, The Sheraton Baltimore City Center is where I will stay!
July 26, 2013
Rated 5 out of 5 by KrysiaWiesia Wonderful Stay
I can't get over what a wonderful stay I had at this hotel. The personnel from Reception, restaurant Waitreses to Bell Guys were above my expectations and went above and beyond to make my stay one of the best stays in any hotel before. I recommend this hotel to anyone visiting Baltimore!!!
June 24, 2013
Rated 3 out of 5 by Sabai Great staff, hotel needs a makeover.
Convenient location for the Marina Center; easy to park.
The staff from the front desk on out were cheerful and very helpful.
The downside is that I have never stayed in a property quite this worn out. I know that Sheraton has been investing in makeovers - did this place not make the list?
December 21, 2011
Rated 3 out of 5 by ChiICHawk Average and Loud
This hotel is perfectly average. The main room size is acceptable and my room was clean. The bathroom is really small and the water pressure was very weak in the shower. There were sirens going by at all times and it was pretty loud as a result. The gym amenities were definitely a plus.
March 18, 2012
Rated 5 out of 5 by Brenda58 Captured by the Staff
Upon entering the lobby, you are greeted warmly by the staff. KATIE! Dear KATIE!!! You were such a sweetheart. The staff from valet to housekeeping were always courteous and helpful. Room was clean. Will definitely stay again.
August 6, 2013
Rated 1 out of 5 by Orffie27 A dated hotel with disinterested staff
In many years as a platinum member, I have never experienced such an awful check-in process. Unfriendly valet parking attendants followed by simply the worst service that I have ever received during the check-in process. I did complain to the manager who rewarded me with 500 SPG Points and seemed more interested. I wasn't really looking for the points - just an assurance that the rest of my stay would be enjoyable. Rooms clean but dated and cramped (in SPG room, not offered upgrade - oh well). If the rates are similar at the other Starwood properties in the area, then opt for another hotel
August 13, 2012
Rated 4 out of 5 Central location downtown
The hotel is conveniently located downtown Baltimore. The lobby is fairly standard, but the service was good. When I arrived at my room it actually smelled like smoke, but they were willing to change rooms for me very quickly.
March 20, 2012
Rated 5 out of 5 by Monroe Excelent Service
Excellent Service in the Lounge expecially in the evening. Larhonda was great, funny, and provided for a warm environment. I would recommend City Center to SPG members visitng the Baltimore area.
June 6, 2013
Rated 5 out of 5 by bsss31012 All that and more!
This hotel is amazing! I held my wedding at this hotel in March 2012 and stayed at the hotel for several nights, along with the majority of my guests. This hotel is wonderful on so many levels. Customer service is a priority
1. Brett, the event planner - he inherited my event one month prior to my wedding after my previous wedding planner (whom I also loved) took another job. He picked up right where she left off and there were no hiccups. This was his first wedding (he usually does corporate events) and he executed it perfectly. He was attentive, responsive, and always accessible.
2. Pat - she did a wonderful job of setting up our rooms. All of my guests had wonderfully furnished rooms, most on high floors with excellent views of the city. Many of my guests had corner rooms as well. The accommodations were first rate.
3. Terry, the banquet manager executed a perfect reception. He allowed my guests to continue congregating in the ballroom long after the event was over. He personally transported my gifts and personal effects to our suite after the reception.
My guests and I had a wonderful time at the hotel. I would not hesitate to stay here or hold another social event at this hotel.
March 21, 2012
Rated 3 out of 5 by AndyD57 Air condition
The air conditioning and heating never work right in this hotel
March 22, 2012
Rated 5 out of 5 by ITConsultant00 Service and Location are Great!
I have been a regular guest for the past 13 months and all what I can say is thanks to the staff for making my second home a great place to live. The hotel location is very convenient and just across the street of the client I am working for. The staff is really friendly and always willing to help, I like the access to the lounge where I can have breakfast or something for dinner without leaving the hotel. I can definitely recommend the service here and I am planning to return as a guest for as long as my current assignment is up.
April 3, 2012
Rated 1 out of 5 by myabear DISGUSTING
The room was disgusting. Dust caked EVERY lampshade in the room and bathroom. The exhaust vent in the bathroom was clogged with lint/dust. The AC unit was also COVERED with lint/dust, and whatever else was growing on it. 18th floor, and the windows opened! About 8 inches on the left side and ALL THE WAY, ABOUT 3 FEET, on the right!! I'm glad I was not traveling with curious children, that might of opened that window, as the pool was below. Dirt and dead bugs on the window sill. The mattress pad on the bed was not fitted to the mattress, it was just laid on top under the bottom sheet. Every time you moved, it did also, and bunched up, made for a VERY uncomfortable sleep. The desk chair had dried up food on the seat. THE WORST HOTEL ROOM I HAVE EVER EXPERIENCED!!
June 6, 2013
Rated 4 out of 5 by P123456 Great Lounge Experience
Good stay. Courteous, quick check in. Room was spacious and clean. Got upgraded to a corner room. Great view from this well located hotel.
Great experience with the SPG lounge. Hostess was friendly and professional.
January 23, 2014
Rated 5 out of 5 by Bluejaylax Overall Impressions
I have stayed at this hotel on numerous occasions over the past couple of years and have stayed many times this year. In addition I have found my self in other hotels in other cities many times. I am compelled to compliment this hotels entire staff on their performance. From the gentlemen that greet and assist you at the entrance,
to the people that check you in they are very attentive and helpful. The hotel is very clean and the people that make that happen are also very friendly. The woman from the business travel department ( Ms. Lansaw) has been outstanding. She is attentive, helpful, accommodating and always prompt, I cannot say enough as to how satisfied I have been with her. In addition I have recommended this hotel to several friends, who I know have been equally satisfied. When in Baltimore I will be staying here.
April 4, 2012
Rated 5 out of 5 by sydtonya This Hotel is Great!
My experience with this hotel was wonderful! Andy is the man! Love him! He's very nice and friendly and treated me and my family like royalty! Andy thank you! The hotel is clean and all of the staff is amazing and so friendly! Rooms are comfy! I stayed on the club level, loved it but thought the room was a small compared to other rooms I had before. The only thing I would've like was an indoor pool and a bathroom in the Club level drink and snack room.
April 18, 2012
Rated 3 out of 5 by ShariRenee Dissapointed
Overall, it was not a bad experience. I came from NY to an event which was across the street. The room carpet had stains on it. I was surprised that there were no toothbrushes, tooth paste, Microwave, or minifridge. Only the Valet showed any courtesy. I was not greeted by any staff. I would reccomend this hotel for some one who needs to be in that area, or needs a pet friendly hotel. The best part of my stay was the very comfortable bed, and the television. I've stayed at a local hotel near my home while having repairs on my house; and it was much smaller, but offered a nice complimentary Breakfast, as well as all the room amenities people need as far as hygiene and grooming etc. and the staff actually spoke to us.
November 16, 2013
Rated 5 out of 5 by Campos64 Awesome Experience
We didn't come to Baltimore for a vacation, or even work, we were here for medical reasons at Johns Hopkins. What we experienced with the Sheraton Hotel was amazing! They treated us like we were royalty!
Everyone from the bell men to the cleaning personell were so friendly and helpful! We couldn't belive the treatment we received. Everything was above our expectations. We appriciate everything and will definatly be staying here again!!
April 10, 2012
Rated 4 out of 5 by Diane61 Friendliest Staff
I stayed in Starwood hotels over 100 nights in 2012. As a Platinum member, I booked this hotel using points. Although the hallways needed redecorating, we were upgraded to a nice corner room. I have to say the staff at this hotel was the friendliest I have ever encountered, from check-in to the club lounge to the bellman welcoming us back each time. Kudos to management!
March 8, 2013
Rated 5 out of 5 by oceanmeet Excellent venue for a meeting
Brett, Terry, and the entire Sheraton staff are awesome. We have received many accolades from our meeting attendees -- the real thanks goes to all of you for making us look good! From day one, Brett was there for us and made sure everything went smoothly and seamlessly. You all are amazing! Thank you very much for all you did to ensure our meeting was a great success.
April 26, 2012
Rated 5 out of 5 by Maryland Wonderful Service
My group held an event at this hotel on March 23, 2012, and everyone was very helpful. Pat was very delightful with the group reservations, Brett paid attention to every detail with the banquet details, and Terry and his crew were available in a moment's notice to tackle any request we made. Thanks to all the staff at the Sheraton for making our event such a success!
April 2, 2012