Rated 3,7 out of 5 by 73
reviewers.
Rated 5 out of 5 by Monroe Excelent Service
Excellent Service in the Lounge expecially in the evening. Larhonda was great, funny, and provided for a warm environment. I would recommend City Center to SPG members visitng the Baltimore area.
6 de junio de 2013
Rated 5 out of 5 by DodgersWill Restaurant
Excellent breakfast served with the utmost professionalism and good humor by Laverne. She was superb! And the French toast is phenomenal.
20 de abril de 2013
Rated 5 out of 5 by Holes0604 AMAZING
Stayed 4/6 - 4/7 - Staff, Location AMAZING, we are already planning our next trip back. Alex (male) was my favorite. He really made this get-a-way perfect for us. Location is great and only 6 blocks from the Harbor. Our room was comfortable and had everything that we need, microwave, frig.
8 de abril de 2013
Rated 5 out of 5 by kiwi home away from home
From the moment of our arrival until the day of our departure two weeks later we were treated like family. Nothing was too much trouble -- from removing the closer on a heavy door to lowering the beds and charging our scooters in the cloak room. Our extended stay was necessary due to my wife having open heart surgery at Johns Hopkins Hospital (JHI). We both stayed at the hotel while my wife was an outpatient before and after the surgery and I stayed for the whole two weeks. Staff were more than professional, they genuinely cared about my wife and her medical progress and encouraged me coming and going from my daily visits to JHI. My wife was amazed at the warm reception she received upon her hospital discharge and return to the hotel. When the doctor released us to go home, it was like leaving family, especially dear were the staff at the bell station and with the shuttle service.
21 de marzo de 2013
Rated 5 out of 5 by Billr Service with a smile
This hotel has done a great job hiring and training people who care. Santia checked me in at the front desk and was a real breath of fresh air after a long day of meetings. She and Tessa are the type of people any business would want handling their clients. Warm, caring and willing to help. This made the stay perfect- along with the great location.
14 de febrero de 2013
Rated 5 out of 5 by mlong63455 GREAT STAY
We stayed here for 3 nights in October 2012. The Sheraton City Center Staff was exceptional!! This is by far one of the best hotel staff we have experienced in any hotel! Not one stone went unturned and we could not be happier. We had a few problems with booking a large amount of rooms with the sales office. That end of our dealing with the Sheraton was horrible, but once we arrived we were thrilled to be there. And, any problems we had with the bookings were quickly taken care of by the hotel staff!! We would come back for sure!
9 de octubre de 2012
Rated 5 out of 5 by Kevin44 Excellent Customer Service!!!!!
This hotel is conveniently located to everything you would want or need in Baltimore. But it also has excellent customer service, which is something that we have really grown to appreciate. Stay here, and you will be happy!
29 de septiembre de 2012
Rated 5 out of 5 by GPB2012 Great Service for Breakfast
Barbara was my server for breakfast during a recent stay. I was in a hurry to get in and out. I also ordered an omelet to go. She made sure that my breakfast was served quickly and my to go order was hot and ready to go just in time. She made sure that everything I needed was there. Not only was she a joy she was very professional. What a great asset to your team.
9 de septiembre de 2012