Rated 1 out of 5 by Verified Reviewer Very disappointing stay
I like the hotel because it is close to my office and when I stay in the city this has always been my hotel of choice. However, my stay on March 15-16 was not restful. I was awakened at 2:00 a.m. by loud banging and when I finally fell asleep at 6 a.m., I was awakened again. Also, there was no phone service in the hotel. I usually look forward to staying in the city as I commute to work from Union, NJ every day. This night's stay was not comfortable and pretty much defeated the purpose of staying in the city.
March 17, 2016
Rated 3 out of 5 by FrustratedMember Make-a-green-choice bonus rarely work as expected
I request make-a-green-choice for all my stays. However, the bonus rarely show up as expected. I tried to request it when I check in and I hang the tag at the door every night to get the cards and submit the cards when I check out. Nothing seems to work.I have to call to get it if I caught it. I checked my credit for my stay past week and sure enough the make-a-green-choice bonus points are missing again! Very annoying.
March 14, 2016
Rated 3 out of 5 by pandabear14 Convenient but always something a little off
I am a consultant and travel every week for months when on a project. I stay here because it's convenient, but would not choose this hotel for vacation.
- staff are nice, the bar staff comes off a little aloof.
- I love the basket of apples at the front desk, flavoured water and hot apple cider in the winter.
- the beds are comfortable.
- the gym has everything you might need.
- the bar has reasonably priced beers
- the atrium is quite lovely.
- very convenient location to restaurants, night life, transportation.
Not so good
- the hotel is old and it is evident everywhere. At the same time, management does not have an attention to detail. The blue carpet on the lower floors frequently has stuff on it, dust, white fluff from renovations, etc. and there is no reason why it's not vacuumed more thoroughly. Almost every stay, something irks me. (someone had not finished vacuuming the remnants of a heater cleaning and had not taken the vacuum away, the night tables have dust on them, so obviously have not been cleaned in a while, my hair dryer broke, there wasn't enough hot water one morning)
- every so often, there is a slight whiff of manure in the hallways on the 6th and 8th floors, and I haven't the faintest idea where it could possibly be coming from.
- the food is at best mediocre. The only reason to eat here would be for convenience as there are many excellent restaurants within a 15 minute walk of the hotel.
- for all the talk about making a green choice, the staff seem to ignore it. And there are paper, plastic cups in every single room. Glasses would be much more environmentally friendly and would make the whole experience a little classier.
Renovations are expensive, but management could do a lot. In the end, the hotel management does not pay enough attention to detail, is not exacting enough of its employees. Even dependable corporate guests can only take so much. I will be moving on after this project, as I don't want to complain about something after stay.
February 29, 2016
Rated 4 out of 5 by jlontos3 Exactly what I needed
This Sheraton was exactly what I needed for my stay in Philly. This was a last minute trip since since I was attending a funeral that was planned very quickly. The staff was helpful and I found my stay to be comfortable, easy and not a big production. This hotel is conveniently located near a lot of different places in downtown Philly, too.
February 29, 2016
Rated 1 out of 5 by MichaelZR Service & Quality Very Poor
I had really high expectations for my stay at this Sheraton but I must say I was disappointed. This was the worst experience I've at at a SPG hotel.
The room keys didn't work. I had to go down to the front desk multiple times from the 24th floor (Oh and there was a convention going on as well so the elevators stopped at every floor) to get the keys coded. Finally security had to let me into my room because the front desk could not figure it out. I had to pay to get out of the parking ramp when i w told my room key would let me out. I had to pay extra just to get out of the ramp. The equipment and furniture in the rooms are old and squeaky. they shake when you touch them like they are about to break.
I love Sheraton brand but this particular facility will not be on my staying list anymore.
February 28, 2016
Rated 5 out of 5 by 27denise Nice hotel
very clean, helpful staff and great location
February 25, 2016
Rated 1 out of 5 by DCman91 Hotel or Night club?
Booked a room this past Friday night as I was in town for just the evening. I have stayed in a number of hotels (I am a Platinum member as well) and this was hands down one of the worst experiences I have had. Upon arrival I was not offered an upgrade or an explanation as to why one was not available. As it was only for one night and the only time i was spending there was to sleep. I obliged to the standard Queen bed room. From there it only got worse. Early in the evening there was a fair amount of commotion in the hall (there were two events taking place at the hotel so that's to be expected). The noise finally quieted down, or so I thought. Starting around 11pm the hallway turned into a full on party. Loud music and people talking loudly filled the hall, making it impossible to get any sleep. After calling the front desk, someone finally came and put a stop to the commotion, but it was well after midnight at this point. After managing what little sleep was possible, I departed my room the next morning to find candy and garbage all over the hallway.
Overall very disappointed with my stay and the property. Given the costs of rooms, guests should be allowed to sleep and not disturbed by inappropriate ruckus in the hallways. If that is the type of activity that is permitted to take place at this property, it will be a long time until I stay there again.
February 22, 2016
Rated 4 out of 5 by Bronxite1 top notch
I stayed just a couple of nights for a family visit, and was completely satisfied. As a New Yorker and a bit of a traveller, I found everything super-basic and corporate, such as the impersonal and just okay coffee service. Still, we had quick service from the front desk and enjoyed interacting with the concierge and luggage staff, The hotel is huge and was busy with a conference for fitness professionals, and is clearly a conference type of place. Our room was super-nice on the 14th floor, nice and quiet, with a great view of the Basilica and Logan Square. The linens and bed were great. Everything else in fine working order. Perfect location for our tourist-y visit. We used the indoor pool once, and I was impressed by its size and cleanliness, even if it was a bit bleak in its decor. Since we booked with a big discount, this was a great value.
February 21, 2016
Rated 5 out of 5 by MsLea23 Many Thanks to Andrew!
Andrew at the front desk was the best! So kind, funny, helpful, and sweet. He gave us a room with an INCREDIBLE view upon check-in and helped us with anything extra we needed. We waited in the check-out line the next day until he was available, and he was just as kind and funny as before. He's the reason we'll be back! Plus the rest of the accommodations were fantastic.
February 14, 2016
Rated 1 out of 5 by C1950 High Expectations / Low Experience
I don't write reviews often so I'll keep this short and sweet. I had to look for the valet every time I pulled up, the lobby smelled like urine, my room wasn't available when I got to the hotel at 5:00, and the toilet in my room wasn't clean. The hotel felt like it was in complete disarray. I stay at a hotel every week but I will never stay there again. I'll give Starwood another chance when I go to a different market but this time I am lowering my expectations. I usually stay with a competitor but am looking for an alternative. Sadly, based off of this experience the Sheraton will definitely not be it. I'll be impressed if this review actually gets posted.
February 3, 2016
Rated 5 out of 5 by Scotty66 Blizzard weekend with fabulous staff!
From my initial greeting at the front desk from Rena and Asia to the Concierge help of Mary (who provided a scarf for a friend from California for the walk across town in the snow) to the flexible wait staff in the bar in the evening, every single staff person went above and beyond expectations during a difficult weekend! You are lucky to have such dedicated and attentive folks working at your hotel. I will certainly return if the opportunity arises.
February 2, 2016
Rated 5 out of 5 by Perullo SPG Recognition/ Executive Lounge/ Friendly Staff
I booked my hotel room using points during one of the busiest weekends in Philadelphia (during the Army Navy Game). Upon arrival, they didn't have a king bed room as the hotel was already over booked. I had flown my girlfriend into town just for the weekend therefore, not having one bed would have ruined our trip.
The manager at the SPG Platinum check-in was able to work magic, get us a king room on the concierge lounge floor. He was incredible. This made our stay and was unbelievable recognition of my loyalty to the SPG Brand.
The lounge was beautiful. It overlooked downtown Philly and was always stocked with beverages and had fantastic food as well.
The staff from check-in, to the concierge who gave us directions and restaurant options, were very friendly. They went out of their way to ensure our needs were met. Great people who were extremely knowledgeable and helpful.
February 1, 2016
Rated 4 out of 5 by Sweetness67 The Staff is so Wondeful
Thanks to Stella at the Coffee bar, Mary and John at the Concierge's desk my stay in PA was fabulous. The best part of this hotel is their friendly exceptional staff. They really do go out of their way to be helpful.
February 1, 2016
Rated 2 out of 5 by Flygirl623 Annual Stay here for Work Conference
We have our annual sales conference at this hotel and it's the same every year - the facility is tired, temperature is erratic, food is OK. My room was cold, turned the heat to 74 and the wall unit popped on and off every 60 second. The bathrooms have no magnifying mirror and when I got home, my clothes had the must smell of my room. If you look under the bed, the run hasn't been vacuumed for months (you can see the dust on top of the carpet). The conference rooms were either swelteringly hot or frigid cold. Constantly trying to have the staff adjust the temperature. This place needs some work and capital investment.
January 28, 2016
Rated 4 out of 5 by Lynnb62 Best service ever
I was greeted in the lobby for check in by Misha. She was very personable and expedient. Later I went down for a soda but the store was closed. Misha called for help and two sodas came running. She would not accept a gratuity.
She gets five stars just for loving her job.
January 15, 2016
Rated 4 out of 5 by Cece2016 Good and bad stay
My family and I (and our dog) have stayed at this Sheraton a few times all of which have been great. The main selling point of the hotel is the friendly welcome from the concierge staff, especially mary mastrobuoni. They are fantastic!
For this stay we had issues with a much less than helpful front desk and there inability to give my parents their room. They had to wait more than 24 hour for their room (in that time they had to switch rooms and we're made to feel like vagabonds). The front desk staff were not helpful in the least. They eventually offer a "free" night to compensate for the inconvenience, however this never materialized.
January 10, 2016
Rated 4 out of 5 by MCT5082 Great Stay
I stayed at the hotel for 3 nights and was amazed by the high level of customer service found amoungst many employees . Asia and Allison from the front desk really understand those roles and go above and beyond for each guest ! Tasha who was our waitress at the Breakfast Buffet was awesome ... She was personable and helpful....
January 4, 2016
Rated 1 out of 5 by pancake363 Disappointed in Center City Philly
Out of all the Sheraton experiences I ever had, this was by far the worst. I was disappointed because it was in the center city Philly district and paid for a quality location and service. The only Pro is the location.
1. Housekeeping never cleaned our room when we left at 8AM.
2. Mattress had brown stains under the sheets
3. Windows were unclean
4. No refrigerator for a hotel that had the space for it? Also for a hotel that is in the center city of Philly? I expect better from Sheraton.
5. Check-out desk did not address or seem to care when I mentioned some of these things.
6. Toilet was broken - water kept running for a long time after flush.
7. TV cable was not HD. Terrible quality.
January 4, 2016
Rated 1 out of 5 by DIamond320 Not what you'd expect from Sheraton
This hotel was quite disappointing especially for the price paid. Check in took a very long time, drinks overpriced in the lounge, breakfast room service was bland, and I did not get what I ordered. Shower was ice cold, and getting out of the parking garage was frustrating to say the least. I spoke with the front desk and left a comment card... No one cared or ever contacted me.. Won't stay here again!
December 21, 2015
Rated 1 out of 5 by Chris143108 Poor Quality
I stayed here for a week for work and had a cold shower every morning and night. The room was not very clean, the remote did not work (and was also unclean), the SPG lounge did not have spoons out for the yogurt and other snacks, and the overall quality of the hotel was poor. For as many hotel options as there are in Philadelphia, I would never stay here again and it amazes me that a hotel can operate like this and stay in business. Beyond dissatisfied.
December 13, 2015
Rated 5 out of 5 by Bport Staff was phenominal
The staff was phenomenal and very helpful and accommodating. Wynton, John K. Mary M. Maurice (can't remember his last name) did a great job helping me find places to eat and enjoy my down time.
December 7, 2015
Rated 2 out of 5 by David234 Tired hotel. Disappointing
Location is good but the hotel is very tired. The carpet was old and had a iron burn mark in it. Bathroom was similarly old with grouting a little icky. I didn't really want to walk around in my bare feet. Definately not what I expected. If had the tiredness I would expect of a $80 hotel.
December 6, 2015
Rated 4 out of 5 by Cran3 Great Stay
We have designated this hotel as our get away hotel and a place to recommend to visiting family and friends. Check in and out was quick and staff was courteous. The room was clean, well maintained and large. It was a fantastic view on the 22nd floor. The pool was great and bathtubs are hard to find in hotels in Philadelphia. I look forward to our next stay.
November 23, 2015
Rated 5 out of 5 by KRFROMNC Exceeded All Our Expectations!
The staff and accommodations here are phenomenal. Everyone is so friendly. Their guest services/concierge desk staff goes above and beyond, particularly one gentleman named O.J., who even remembered is when we came back two weeks later! The club lounge is worth a couple extra bucks a night. Everything is within walking distance. The skyline views are great. The room was clean. The housekeeping staff, even the maintenance guys we saw on the elevator were so incredibly friendly. This is what hospitality is all about! I travel a LOT and I've never been so impressed. A++++ y'all!
November 23, 2015
Rated 4 out of 5 by Lester27 This hotel has a good location
It's very convenient to visit museums.
November 22, 2015
Rated 2 out of 5 by LaRue Way off mark
I was very disappointed with this stay. Huge line at check-in, no mention of any concierge floor for free breakfast (I am gold). I had an accessible room, with a horrible bathroom, lacking a counter or proper lighting. Room was dark and looked out onto a mid-level roof, blocked from sunshine. Luckily I was able to switch rooms and the bathroom was ok. I noticed carts in the hall for hours (was the cleaning crew napping??) and room service food trays sitting there all day. The lobby needs refreshing. When I mentioned these things at check-out, the manager was very nice and offered some Starpoints as a concession. I still haven't seen them; hoping they will still show up in my account. This was over a month ago...
November 19, 2015
Rated 5 out of 5 by Montu41 Sheraton Philadelphia
This Sheraton location is much like many others I've stayed at but severely struggles with room key cards.
On the 2 weeks I've stayed here so far I've been locked out of my room due to the card reader no functioning. This has happened to me with two different rooms. It seems like this is an issue the staff is aware of but can do nothing about.
I think it's crucial for this hotel to implement the new smart phone readers allowing people who stay at the hotel to always be able to get into they're rooms. I really don't like having to go down at the front desk twice in a 3 night stay to get a new card.
It would also help skipping the line on Monday evening check in as everyone who stays at this hotel is in the city for business.
November 16, 2015
Rated 5 out of 5 by ADF2015 Great stay!
No complaints. Great location, comfortable rooms -
Would definitely stay again.
November 16, 2015
Rated 5 out of 5 by Scotsgirljane Erica was exceptional
I had to get a room at the last minute, everything was excellent apart from a noisy fan in the A/C. Pool was good. Breakfast buffet could use oatmeal. Really great for business.
November 11, 2015
Rated 2 out of 5 by JenMarieS Very unclean and leaves a lot to be desired
I was placed in a handicapped room, as well as the three other individuals in my party when I first checked in. The room was incredibly run down, especially the bathroom and the shower. The carpet was unacceptably dirty and the room was visibly dusty almost everywhere. I asked to change rooms, and was promptly moved without question. Perhaps the only plus is that the staff is friendly and attentive at this hotel. The hotel bar has mediocre food and drinks at best, much less than I expected would be at a Starwood Hotel especially at a downtown location in a big city. There were quite a few homeless people loitering in the lobby while I was trying to meet with clients. Cleaning carts were left in the hallways hours at a time, leading me to believe that cleaning staff were not in fact cleaning during the day and spending the day in the their rooms. This would explain the overall dirty appearance of the hotel. Despite the good location, I would never recommend this hotel and told our meeting services director to never book this hotel for our staff or our clients ever again. Cleaning really needs to be made a priority at this hotel as well as a management overhaul. I've stayed at Hampton Inns and Holiday Inns much nicer that this.
November 3, 2015