Rated 2 out of 5 by Katie1020 Disappointing
This staff at this property was not in the least focused on creating a positive guest centric experience. First, the bathroom in my room was disgusting as there was clear evidence of prior guests in many areas. It made me question whether the area was serviced at all before the room was turned over. Outside of my initial experience at check-in, I found the other guest services staff to be rude and combative. They were also slow to respond to requests, such as on the multiple occassions I informed them that the club room was not stocked wih any beverages.
July 8, 2014
Rated 1 out of 5 by cathy2213 Room not cleaned?
I know it is too late to write this review. I stayed at this hotel for three nights last labor day. They only cleaned the room once. At least they should have provided clean towels if they did not want to clean the room. They totally forgot (or by purpose) everything.
July 2, 2014
Rated 3 out of 5 by visavage Not great for business work
On the plus side, service was courteous and dependable here.
The main reason for the low scores was the extremely slow internet connection. When the "complimentary high speed" internet connection is significantly slower than the 3G I get on my mobile devices, it is extremely difficult to get any online work done.
July 1, 2014
Rated 4 out of 5 by Travel239 Shuttle
Waited over an hour for the shuttle pick up
June 28, 2014
Rated 4 out of 5 by slappy62 Nice , short, family trip
We stayed at the Sheraton Metarie and thought it was a nice place overall, the rom was nice and quiet and it was far enough from the hustle and bustle of the French Quarter and yet close enough that we could go there ..during the day of course with a 5 and 2 year old and head back to safety and comfort when we were through observing the craziness , the overall decorum of the hotel ,(hallways and lobby) gave you the feel that you were privileged and just old fashion classiness that one used to get in hotels but the actual rooms were nice and modern , the main lobby is kind of small and the front desk was small and modern and that was kind of odd but it did work of the property
June 24, 2014
Rated 5 out of 5 by HappyOne1 Thanks for the covered parking!
Storming rain when I got ready to leave and I was so glad my car was high and dry in the attached covered lot!! So easy to get packed up and on my way! Smart idea!
June 23, 2014
Rated 5 out of 5 by WNWNWB Nice hotel, Pool has too much chlorine
Clean rooms, quiet, friendly smiling staff. great to have outdoor pool, however it had waaayyy too much chlorine and my eyes were red and burning for days after only a 5 minute swim. Didn't get in pool after that. Nice work out room.
Close to everything.
June 23, 2014
Rated 3 out of 5 by cbug10 Climate control needs improvement
The air conditioning never really got cold. It was still humid in our room and we weren't cool at night. Also there was an awful smell that came into the room around 10pm.
June 2, 2014
Rated 4 out of 5 by BonniefromWhiteSands Great Nite's Sleep
One of the best night's sleep I think I've had in years! Accommodations were excellent...bed was probably one of the most comfortable I've slept in - in years, along with the pillows and comforter; just made the sleep experience all the more pleasant. Room was large (king size bed room) and the shower was one of the best for hot water on demand and water pressure giving you a wonderful shower. Only thing lacking was vending on the individual floor or in the 'gift shop'; the gift shop was not really a gift shop at all! Only place to get anything of sustenance was in the restaurant which was very pricey. Staff was very friendly and helpful and any request for a assistance was tended to immediately. I will stay there again and will freely recommend to friends and family to stay as well.
June 1, 2014
Rated 5 out of 5 by pickyperla Great Hotel
Awesome hotel! The rooms were extremely nice and so was the staff. The hotel is in a great location right off the highway near the mall and great eateries. I would definitely stay here again!
May 29, 2014
Rated 2 out of 5 by houstontrvlr lack of commitment, response
Stayed for one night in early May 2014. There were paper, bottle caps under bed. Huge dark stains between the beds. The pillows had giant yellow stains once you remove the pillow case. The bathroom shaving mirror light didn't work. The coffee pot was unplugged. There was no one to greet and take order in restaurant for breakfast (had to talk to someone at front desk). There was no OJ, the food was barely acceptable standard. All of these a symbol of lack of commitment from staff. The training and maintenance managers should be ashamed. I wrote my feedback and am yet to hear back. I will be posting this in tripadvisor if I do not hear from Sheraton mgmt.
May 27, 2014
Rated 2 out of 5 by houstontrvlr maintenance, training managers should de fired
Satyed at this location for one night> USed to like this place. Had dropped a pen and when I tried to pick it, saw paper, bottle caps etc under the bed. A huge questionable group of stains on the carpet between the beds. The bathroom shaving miroor light doesn't work. Went for breakfast, but there was noone to greet or seat. Told front desk and they got someone to help. The food was average. NO ornage juice. Checkin and checkout persons need to learn how to greet and SMILE.
May 12, 2014
Rated 3 out of 5 by jacob35 very dissappointed with hotels room service
we spent two nights at the hotel. on the second day we left the hotel around 10am and spent all day in New Orleans. we got caught in a storm and had to return early around 11pm only to find that are rooms had not been serviced. we needed clean towels and had to ask for them but the hotel did nothing else to compensate for our inconvenience. we were so disappointed.
May 12, 2014
Rated 3 out of 5 by Laroil Very disappointing view (=no view)
The room had a very bad view looking half at wall or structure. Could hardly see some sky or something else. Like a blind wall; why did they even put a window in?
Location is not good to go in New Orleans.
May 2, 2014
Rated 5 out of 5 by ThankGodthekidsorgrown Excellent Staff
This hotel was great. Very clean room. Staff was Excellent,The staff made us feel very welcome, Also the Best Grill cheese sandwiches . We stayed on the 7th floor(club level)my only suggestion is
1. Every room on this floor should have a
2. Every room on this floor should have a
May 1, 2014
Rated 5 out of 5 by Nolatraveler New Orleans stay
Great stay during business trip. No issues and friendly staff
April 22, 2014
Rated 3 out of 5 by hke33 Nice Staff
The staff was pleasant but we were disappointed not to have received any thanks for supporting Starwood as a Gold Preferred Guest. Our room was rundown but seemed clean. Even though we arrived late, we were disappointed to have been given this room.
April 20, 2014
Rated 5 out of 5 by controller1 Great Hotel for business in Metairie or Flights out of MSY
SPG Status: Lifetime Gold
Date of Stay: April 2014
Length of Stay: 1 night
Arrival Day: Wednesday
Upgraded room- I was upgraded to a Club Level King at time of check-in. Our Club Level room was located on the 6th floor and was very spacious. The Club Lounge is located on the 7th floor. The Club Lounge provided evening hors d’oeuvres, dessert and morning breakfast (did not check out the breakfast offerings). There were about six different offerings in the evening with one hot offering. Beer was available for purchase at $4 while wine was $6. Included in the Club Level Room offerings are two complimentary bottles of water and free wifi.
Parking- Complimentary self-parking is available in the attached parking garage.
Cleanliness of room- The room and bath were spotless.
Water temperature & pressure- Self-explanatory.
Wifi- The wifi was a decent speed. Ping 31ms; Download 2.85Mbps; Upload 2.66Mbps.
Availability of electrical outlets- Three electrical outlets were available at the desk and two additional outlets are built into the side of the nightstand.
Lack of in-room safe- No in-room safe so no place to secure valuables, laptop, etc while not in room.
Overall, this was an excellent stay and I will definitely return to Sheraton Metairie - New Orleans Hotel if I should need a room in the Metairie area or if my travels have me flying out of MSY in the early morning hours.
April 18, 2014
Rated 5 out of 5 by puddles oasis while travelling to Los Angeles
quiet and relaxing place as we travil to Los Angeles for our cruise to Hawaii
April 17, 2014
Rated 3 out of 5 by Joediver Green Choice
Overall, the hotel was very clean with comfortable furnishings in the rooms. Staff was always very friendly. The only real negative was the handling of the Green Choice option. I've stayed at this property twice in the month of March requesting the Green Choice, hung the tag outside my room and even reminded the front desk that I did not use housekeeping asking nicely if they can make sure that the Green Choice was noted on my account. Both times I was assured it was in the system and both times I've had to call and request the points after the fact. Either the employees need better training in this regard or the management has decided that people won't bother calling back.
April 16, 2014
Rated 5 out of 5 by crzdad67 Excellent customer service
From the bartender, the waitress in the dining room, the shuttle driver that took us to the airport, all were courteous, polite and helpful. I would like to give kudos to Kristin, the young lady that checked us in on both of our visits. Both times, she was smiling, pleasant, had a wonderful attitude and went the extra mile to ensure that my family had a wonderful stay. Thank you so much!
April 7, 2014
Rated 1 out of 5 by Brian988987 Customer Service Was Horrible
After inadvertantly hitting the pre - pay option; I was very disapointed with the SPG and Front Desk response. I simply asked for a work around due to a last minute meeting in Baton Rouge; I received the response of "You should just drive back from Baton Rouge.". Customer service used to matter in Starwood Hotels. Obviously, that is not the case anymore.
April 3, 2014
Rated 5 out of 5 by Metiaire Exceptional service, clean hotel
Staff extremely helpful, nice, smiling! Taylor at the front desk was very accommodating. Rooms were clean, plenty of room. Booked two rooms on the Club Floor. Everyone said the beds were so comfortable, and I agree. Nice assortment of snacks, breakfast on the Club Room floor and the attendants were friendly and we enjoyed our conversations with them. The breakfast buffet in the lobby was fresh, with lots of selection. Great location, quiet. The pool looked great but too cold just yet to go swimming. Just a very nice stay. Thank you. Will be back.
March 25, 2014
Rated 5 out of 5 by tstew This hotel was excellent
The room, staff; everything was exemplary
March 18, 2014
Rated 3 out of 5 by kkkkkkkkk Needs improvement
It took three requests to get the shower walls cleaned
March 17, 2014
Rated 5 out of 5 by LLW2014 LOve this place
Such a wonderful place to stay
March 17, 2014
Rated 4 out of 5 by KimberlyJ3 Great place to stay!
The driver Pamela offered exceptional guest service! Friendly, nice, courteous and provided us with great service! The week before I arrived, I called to see if this hotel offered pick up at the airport and was told no, we would have to take a taxi. It was $36 taxi fare when we arrived. She advised that we would just need to make a reservation to make sure the van was available. Only problem we encountered was they didn't clean our room one day. All the staff was nice and friendly, especially the bar staff in the evening. Close to New Orleans. We would stay here again and again!
March 16, 2014
Rated 4 out of 5 by BigBill Consistent
This was a return stay for 3 nights for business in the city of New Orleans. It was convenient and far less expensive than the city. The hotel does not appear to have suites, none was offered and the SPG floor plan did not show any. The Club was very basic, breakfast especially, stretched to the limits often out of coffee. Easy parking & safe for your car. No obvious highlights, but no real negatives, either. Easy to airport as well.
March 15, 2014
Rated 5 out of 5 by BostonNative Exceptional Service
The front desk staff at this hotel location is remarkable. I recently flew to New Orleans to experience Mardi Gra for the first time. I was welcomed by a warm hearted miss named Oletha who made my stay at the Sheraton pleasurable. I arrived a little earlier than the normal check in time and she was able to coordinate with her cleaning staff to make my room available, which I was truly appreciative for after a long flight in. In addition, I was also welcomed by a young gentleman named Terrence who made it his mission to make my stay in New Orleans at the Sheraton Metairie wonderful. He was able to articulate all the hotel amenities as well as provide me a listing of all the local attractions, parades and restaurants. Being new to the city, these two individuals went above and beyond their normal duties to make me feel welcomed and at home in New Orleans. I would highly recommend this hotel to friends, family and also my colleagues.
March 11, 2014
Rated 5 out of 5 by Homesick2014 The Art of Convience
My stay at the Sheraton Metairie was exactly what I needed, when I needed it, where I needed it. It was neither to far from Downtown New Orleans, nor to close to the noisy airport. Shopping and dinning were a stones throw away and the staff was professional in every regard. Their hospitality was the essence of what they call, "Lagniappe or, a Lil' something extra"!
March 6, 2014