Rated 3 out of 5 by RK1190 Average
The grounds were nice. We were put in a room that was very small and had a parking lot view. The bathtub kept clogging even after we called maintenance. The tv kept dimming in and out. Restaurant was reasonably priced and tasty. The pool area was nice.
August 28, 2013
Rated 3 out of 5 by Liz79 CPA traveler
Hotel is old - Bathroom and closet extremely small. Parking was difficult and there was an extra fee for parking - this
is not that type of hotel.
Security is poor - you have to go outside to get ice/soda and have your key out to get back in the building. Not fun when you are a woman traveling atone.
Note - This review process is cumbersome!
January 17, 2013
Rated 5 out of 5 by Doire This hotel has great location for vacation
Very convenience go to restaurant & shopping center. Nice hotel, comfortable bed, high speed internet. The mostly we like you could walking down the way can found some small restaurant overthere, not
expensive & good food. Only the bathroom was little bite small for parent & kids. Good for relax & vacation.
July 30, 2012
Rated 5 out of 5 by DanW1176 Good place to stay.
Good outside security with clean rooms and friendly, helpful staff. Beds and pillows were very fresh, clean and comfortable. Well located near North and South ramps to Interstate 5 for easy travel in the area. Restaurant food was very good -- service excellent and overall dining pleasant and relaxing.
October 5, 2012
Rated 3 out of 5 by Maddox58 Internet problems
If you use an iPhone or iPad, the login in screen doesn't work. Hotel staff was unhelpful and made it sound like I was crazy. Offsite technical support just acknowledged that things weren't working right.
The login screen worked fine on a windows 7 pc, so it must be a Safari bug on their login page.
September 21, 2012
Rated 5 out of 5 by russtms Quiet and convenient
This hotel is adjacent to UC San Diego, making it possible to walk there. In the opposite direction is a shopping center. In addition to the convenience, the hotel has the feel of a small country resort; there is less noise than in most locations and all rooms are close to the pool and Jacuzzi.
September 26, 2012
Rated 2 out of 5 by KEVJ Hotel is run down
The rooms are in dire need of updating. It looks like they attempted a bathroom remodel but the work was shoddy and cheap. For the price it did not at all meet my expectations. The workout facility was very nice and the onsite restaurant was good. This hotel also did not have express checkout.
January 11, 2013
Rated 2 out of 5 by Bryan9999 Nice property with very thin walls.
We tried the Sheraton La Jolla because they still allow dogs. The room was nice enough and the grounds are nice but we could hear all of our neighbors on the headboard side of the room urinating every time they had to at all hours of the day and night. And whenever one of them flushed their toilet it sounded like a small explosive was being set off in the wall next to our headboard. Normal volume conversations in the rooms next to us were clearly audible to the point of feeling like we were part of the conversation in the same room. The paper thin walls are an absolute deal breaker for us ever coming back no matter how nice the property is. Also, they give you a free bottle of water but charge you $2 for the next one? Make it a charge or make it free. Either way is fine but a switch like that is a cheap tactic to up the bill. All staff we encountered very helpful and nice (including removing the $2 water charge). It really is a shame that we couldn't get a good night's rest because of the noise.
January 10, 2013
Rated 5 out of 5 by Nar09 Excellent service
The staff exceeded expectations for service. This was just a quick overnight stay but we enjoyed everything. Just a few minutes after arriving at our room, we received a (proactive) call from guest services asking if we needed anything. Our only issue or request was regarding the (small) refrigerator in our room which didn't seem to be working well. A maintenance person came to check it out in less than 10 minutes. He was also incredibly polite and ended up replacing the fridge for us. We also had complimentary bottled water in the room. We had a nice dinner in the restaurant. Overall, I would recommend this hotel and would definitely return.
August 14, 2013
Rated 2 out of 5 by zzzz A bad location and undisclosed garbage fees largely negate what could be a nicer smaller Sheraton. Not a keeper.
Overall 2 1/2 stars out of 5:
Pluses: Very nice courtyard and swimming area (maybe 4 1/2 stars out of 5, but if you are in La Jolla are you really going to hang out by a hotel pool?). The rooms are a nice California/Asian fusion style with blond wood and some granite surfaces and a wonderful desk chair.. SPG elites get treated well here and the staff are cordial.
Negatives: The location is sandwiched between an onramp for Interstate 5 and the backend of a shopping center, far from the ocean despite the La Jolla address, and there is some highway noise even with clever landscaping and thick window glazing. They also charged $10 a night for open air parking even for a prepaid weekend stay when the hotel was largely deserted. Note that this hotel is not at a downtown location or waterfront where such fees are sometimes justified on a market basis, its just a hotel parking lot by a freeway entrance. This charge is not displayed anywhere when you book similar to the way resort fees used to be handled before the FTC crackdown.
March 17, 2013
Rated 5 out of 5 by Michael45 One of the best!!!
We have stayed in many Starwood hotels including many sheratons over the years. The staff at this hotel make it the best hotel. We stayed in the executive section....our room was excellent from the bathroom right to that lovely Sheraton sleeper bed. The location is fantastic and the stores in walking distance is an extra perk! The layout is like a resort you might find in Hawaii(and yes I have been there too!) We went to Disney after and even my 4year old said she liked this hotel better! Even the resturant on site is delicious! I don't think I have ever found a better combination of profession, relaxing, tranquility, quality and luxury all at one hotel!
October 13, 2013
Rated 4 out of 5 by Marcopolo Comfortable but average
The building was a little disappointing, a bit old and somewhat less attractive and inviting as other Sheraton properties. The rooms were comfortable and clean and the amenities were reasonable but nothing to rave about.
April 8, 2012
Rated 5 out of 5 by Minnie123 From Welcome to Farewell - Excellent
The staff gave us exceptional service, even before we arrived. We had need for an early check-in, called a few hours before arrival and the accommodations were ready and waiting. Paul at the front desk, recognized that I called and greeted me by name, we had time for a quick lunch in the bar area upon Paul's recommendation, William, the bellman who secured a cab for us was most helpful, and even remembered the room we were in from the evening before and most importantly addressed us by name. If we have a need to be in the area again, we would definitely stay at this Sheraton. We have stayed at many, but this one is THE BEST. Including Hawaii and New York City.
October 20, 2013
Rated 5 out of 5 by JohnP Excellent
My wife commented when we walked into the room that this was the best Sheraton that she has stayed in - we had an excellent experience at the Sheraton La Jolla. Very convenient to points north and south.
May 3, 2012
Rated 5 out of 5 by ttak Great Customer Service
This hotel has great proximity to the freeways, beaches, attractions and amenities. It is quiet and the staff is very accomodating and friendly. Dinner and breakfast was great too!
May 23, 2012
Rated 3 out of 5 by BusineesTrav This hotel is understaffed
This hotel seemed chronically understaffed at the front desk. There was always a line at the desk and the bellman was never there when I went to big up my bags.
April 11, 2012
Rated 5 out of 5 by Steve001 Excellent hotel and staff
Special thanks to restaurant staff: Matthew, Ludmila, et al! We traveled with a toddler, and they were very accommodating to our needs.
June 13, 2012
Rated 2 out of 5 by RR17 Unwelcomed
Greeting when arrived was unfriendly. Was made to feel of less value because we were "only" Gold Level members.
May 28, 2013
Rated 5 out of 5 by JMYH Convenient and relaxing
Great location (to downtown La Jolla or beach), quiet and peaceful. Room was nicely designed as was property. A great find.
January 4, 2012
Rated 5 out of 5 by LAVisitor La Jolla's gem
The Sheraton La Jolla Hotel is a special treat for the harried business person and the traveling family. The grounds are beatifully landscaped and well-maintained. The rooms are sparkling clean, with inviting appointments and everything necessary for business and pleasure. The beds and lines are inviting and so comfortable. With a great restaurant and lively bar, huge pool and spa, gym and excercise room, the hotel offers something for everyone. Step from the parking lot into verdant lawns, sparkling pool and spa, babbling waterscape - complete with koi ponds and the occasional sweet wild bunny. Leave the world behind, even if just for a night.
December 5, 2012
Rated 2 out of 5 by Josy30 Disappointed guess
I’m shocked that the hotel this fancy doesn’t have an HBO or Star network.
April 29, 2013
Rated 4 out of 5 by Yin1406 Great service
Helped us a lot about tourism information
October 20, 2012
Rated 3 out of 5 by Phoenix4 So so experience
We stayed here for 4 nights in a normal 2 king bed room. 2 adults, 2 kids.
Hotel grounds are gorgeous, rooms are ho-hum. Ours felt cramped, mostly due to desk/chair placement relative to one of the beds. Bathrooms are TINY. No more than 1 person can fit and you have to move around the toilet to be able to close the door. Not a great setup for a family stay.
Staff was friendly, but housekeeping service was poor. We were registered as 4 guests, but only had 3 sets of towels. Also, the room didn't have any extra blankets. I called our first day and asked for extra towels and 2 blankets, which were promptly delivered.
Surprisingly, the next day the housekeeper left us with only 3 sets of towels (again) and both blankets were removed. Also, no bath mat was left.
So I ordered extra towels and blankets again and hid them so they wouldn't disappear for our last 2 days. Even if they overlooked the extra towels, I can't figure out why they took the blankets away after our first night. Maybe to stimulate tips for the delivery person?
Anyway, the hotels location in La Jolla is convenient, with easy access to shopping, dining, UCSD, beaches, freeway, etc.
We didn't eat onsite, so can't comment about the food.
Overall, I'd stay here again if it was just me and my wife and the rate was good, but it wasn't a great setup for the family. Maybe different in their larger rooms.
Overall, didn't quite live up to our normal Starwood experiences.
June 1, 2012
Rated 3 out of 5 by dongelac Additional Fee for Guest Parking
This place charges additional fee $10 for hotel guest parking. I don't think this is reasonable. Would Not Recommend To Stay This Place!
December 23, 2013
Rated 3 out of 5 by LindaC DIY Check-in
While the $40 pet fee and the extra $10/a day parking fee (because "we're a resort-style property") were pretty annoying. The do-it-yourself check-in (which couldn't be accomplished w/o the assistance of hotel staff and their access code) on the hotel computer in the hotel lobby was easily the most memorable aspect. Between the noisy a/c, the noisy refrigerator and the noisy freeway, sleeping was difficult on my first night. The staff graciously agreed to give me a "complimentary upgrade" to a "deluxe" room on my second night - which, other than the location on the first floor and further from the freeway, turned out to be EXACTLY the same as my previous room.
July 6, 2013
Rated 4 out of 5 by VegasBuckeye Staff is GREAT..!
Was only here one night and left early the next morning for a meeting. Friendly front desk agent upgraded my room. Only bad thing about the room (901) is that it’s right next to the elevator and I could hear it going up and down all night - that was the only thing that kept my stay from perfect. Grounds look great, staff was very friendly. William at the front door was “Johnny on the spot” for any questions & directions, you need something – this is the guy to see. Plenty of options at this property, “Gym, pool, exe lounge, breakfast” but had to rise early & missed it. I’ll stay here again.!
September 30, 2013
Rated 3 out of 5 by saikat Older hotel,but still nice
I stayed at a club room as a Platinum member. The room was bigger than I expected with a sink, fridge, and microwave in the living area.
The lounge was moderate size but well kept.
Only bad thing I encountered was that I would find a lot of small mosquito like bugs in the room. Since the property is older, some of the rooms exit directly to the outside instead of a central indoor hallway. Therefore, when housekeeping comes to your room, it's likely they keep the door open allowing bugs to get in. One night I saw four flying bugs and one crawler.
I would probably stay here again, but I would request a room that is inside the main building instead of one of the outer rooms.
June 12, 2013
Rated 4 out of 5 by Brian1979 No Heat
Our heater went out and it got very cold.
They did fix it when we called in the morning, but it was quite awkward with them working it the room as they had to replace the entire unit with another one.I feel we should have been offered another room with a working heater.
December 9, 2013
Rated 1 out of 5 by tw55 keep the koi pond, raze the the rest
keep the koi pond, raze the the rest
December 13, 2013
Rated 3 out of 5 by Nicolio Nice Location
Check-in attendant wasn't friendly nor welcoming. I asked if any King size rooms were available and I was put in a room facing the highway. The hotel seemed kind of empty, so being a SPG member, I thought a pool view would have been appropriate. My room also had a foul odor, a runny toilet, and no robe. Before 7am on Saturday, there was someone doing loud ground maintenance and then chainsawing down trees.
November 25, 2013