Rated 5 out of 5 by Tory46 upgrade amenities
Upon arrival, we upgraded our room to include 'happy hour' and breakfast. The breakfast was just right, but the 'happy hour' was a disappointment. We have had much nicer receptions at comparable hotels. This needs some improvement!
September 22, 2014
Rated 4 out of 5 by cw71 Hotel yes, Accounting no
I had meetings at this hotel along with a couple of co-workers. The hotel was nice and staff was courteous. The problem came from accounting. We did direct billing for room/tax and each person provided their own credit card for incidentals, such as room service, parking, etc. We were double billed, had people outside of our group on our direct billed cc. It was a nightmare.
September 18, 2014
Rated 2 out of 5 by BTD1 NOT a business hotel
Good location and above average rooms with great view of the Chicago River.
Does not have proper safes that can hold a laptop in "recently refurbished" room which is remarkable in this day and age for a hotel that is aimed at the business traveler.
One day my room was not made up by 2 PM despite a request to have it made up at 730 AM.
Spoke to General Manager who apologized, promised to look into it and asked to call him if I have any other problems.
Two days, later had the identical problem. Called the General Manager and left a message which was never returned despite my calling again 2 days later.
June 26, 2013
Rated 5 out of 5 Excellent Stay
Awesome stay! In December 2012, my friends and I had a disppointing stay at this property. The front desk manager asked us to give the propety another chance, which we did; and boy am I gald we did!
We had a wonderful stay; 2 of our 4 rooms had a great view of the St. Patty's day dyeing of the Chicago River green. What a fun day, and the prime location to boot!
While the hotel was very busy with St. Patty's day and the Big-10, the staff went above and beyond to make sure everything was going good. Rene' in the club lounge and Brian at the front desk, went above and beyond adding a very personal touch to make the stay above and beyond all expectations.
We also had a wonderful meal at the steak house in the hotel; best steak I have ever had in a hotel property.
The only minor issue, and it was very minor, was that housekeeping did not replace soaps and shampoo's on the seond day; had enough to get by, but normally they are restocked each day.
March 18, 2013
Rated 5 out of 5 by DCguy20036 Great Location - Great Staff - Nice Rooms
I have stayed at this location on a number of locations and am always pleased with the front desk, concierge, club lounge and valet staff. They have upgraded me to ridiculously large suites with giantic lving room/meeting rooms almost every time I have been here. I have always been able to check in early. I often call for early housekeeping when I leave for an early meeting and at most hotels this does not work, but the Sheraton Chicago always complies with my request. The man that works in the Club Lounge (I wish I could remember his name - I think he said he was employee of the year last year) is SOOOO friendly and helpful. I mentioned to him that I would likely miss his nice dessert spread because I had a late meeting and he saved me three different desserts and brought them to me when I popped into the lounge an hour after dessert time ended. The location is great and the views of the lake are amazing. Definitely a Tumbs up. This is 100% a BUSINESS hotel. Not a trendy cool hotel with lots to do for families, but perfect for business travelers. Great rates are often available at the last minute.
December 21, 2011
Rated 1 out of 5 by MargeeK NEVER STAY HERE AGAIN
I will not stay at this hotel again. The staff at the check in desk looks and acts miserable. There is no room service for lunch. The grab & go for lunch didn't have food ready until 12:45pm. If you want a bottle of water you have to purchase it outside of the hotel or pay for the very expensive bottle in your room. The temp in my room never got below 72. I asked engineering to look at it and they never did.
June 17, 2014
Rated 3 out of 5 by Paul15 Missed opportunities
I stay at this hotel almost every week yet I'm treated like a newcomer each time. The service at the front desk is usauly slow and very inconsistent, like they are just going through the motions. The rooms have been due for remodeling for a long, long time. I had a newly remodeled room on my last stay and was disappointed. Ultra bright lights, questionable decor, and 1/2 remodeled bathrooms. They missed a chance to really upgrade the property. The location is good and the amenities are nice. There are just some missed opportunities
January 23, 2012
Rated 4 out of 5 by Pom7 Location was great, room not so great
Proximity to shopping, restaurants, etc was fantastic. We were a little disappointed with the room. Noise level between rooms was high. The shower drain was really really slow - yuck! The fridge door wouldn't close so we used the garbage can to keep the door shut. Also could not figure out how to change the time on the clock (and we're both college educated adults). Bed was really comfy though. We ate at Shula's and to be honest we were disappointed-high price for very little food.
September 8, 2014
Rated 2 out of 5 Most disappointing stay in a great location
It started out upon check in, no room upgrades and club lounge was closed. The front desk check in was fine and a very friendly staff member checked us in. Since the lounge was closed, vouchers were given for the LINK and Java Bar - a nice touch (I thought).
The rooms were not upgraded, and not even on an SPG or club floor. The rooms were small, very low ceilings, and couldn't hardly even turn around in the bathroom. I did however notice the 3 long pieces of hair in the shower.....Simply Gross.
Upon pulling the sheets back, while they were clean, they were ripped.....Tacky at best.
The folio under the door was incorrect, I did not eat a can of pringels for $6.95 (99 cents at the store).
I went down to use the vouchers at the LINK. I got two salads, a sandwich, two pariffites, and two cups of coffee - $52.00 (according to the sign outside should have been $34.00. I was not given a receipt. When I questioned the clerk she said she gave me a receipt. Then she showed me two receipts (why two??) that did not have the items I ordered. I gave up and walked away.
Went up to Java Bar to use the other vouchers for 4 soda's. Was informed by the bartender he didn't open for 20 minutes, so he would not serve us! I was shocked. The housekeeping manager was standing there, and asked if he could help. I was very impressed it was not his department, but he got very involved very quickly. He called the front desk and had the overcharge from the LINK removed from my bill. Nice gesture on his part.
When I checked out, the front desk guy was very friendly and seemed upset when I informed him with all the issues we encountered on this stay. He removed the pringles from the bill, and verified the credit from the LINK overcharge. He asked if there was anything he could do or if he could call the general manager. I said no, what was the point, it was just a disappointing stay.
The front desk gentleman said he had noted my Platinum number and would bring my concerns forward to management. I told him I hoped my stay in March of 2013 would go smoother. I will give the hotel one more chance,.....stay tuned, I will report how the four rooms are in March of 2013.
This was a most disappointing stay. But to end on a positive note, the hotel is in a GREAT location. The place has potential - hopefully the property will take a hard look at itself and make the necessary changes.
December 16, 2012
Rated 3 out of 5 by Emily0914 No show for room service for surprise birthday wish
Front desk upon check-in great. ChiBar staff great. On hold wait time for room service horrible. I called Sat morning for a Sunday in room delivery of strawberries and mimosas for a surprise birthday wish during our getaway weekend. No show. No delivery. No record in room dining services of order. Manager to call room back - no call! Back! Completely disappointing and I will not stay for business or pleasure at this Sheraton again.
September 9, 2014
Rated 5 out of 5 by Brian67 Anniversary
Excellent location and service. Will come again!
August 14, 2014
Rated 5 out of 5 by Laury Fantastic Views
Are rooms had wonderful views of the city. My out-of-town friends were pleasantly surprised by how clean and pretty Chicago is!!
August 13, 2014
Rated 5 out of 5 by Chanda12 Great Location and nice rooms!
I loved the location of this hotel. The view from my room was amazing!!! The bed was so comfortable. The room was clean. The lobby was nice. I cannot say enough good things about this place! Great place to stay!!!
August 11, 2014
Rated 5 out of 5 Outstanding!
This is my first of three stays this month. The front desk manager goes out of his way to make sure the stay is fantastic! I took my two young neices and parents on this trip. We had three connecting rooms with great views of the lake and river.
The staff exceed every expectation. My seven year old niece had a loose front tooth, and Zach at the front desk let her know he had the tooth fairy on call! While she didn't loose her tooth, she will never forget the experiences here.
August 8, 2013
Rated 5 out of 5 by Bootsla Perfect location
The location of this hotel is perfect. The beds are very comfortable, the room spacious,and the staff accommodating. I would definitely choose the Sheraton again when visiting Chicago.
August 11, 2014
Rated 1 out of 5 by gutcheck Oversold Expectations
Paid $60 more per night for Club floor and was extremely disappointed. Food at night was no where near expectations. Food in the morning was far below expectations. It was very clear that the set up was meant for the families that were staying in the hotel rather than for adults. I walked in for a cocktail on night and was told drinks were $10.25, not complimentary. Are you kidding me? I could go down stairs into the bar, and for $1 more have a better drink, with no kids running around.
October 21, 2013
Rated 5 out of 5 by Anita1552 Green
We loved the green option of not having maid service during our say. We just got extra hand towels and wash cloths. We used the coupons we received in the coffee shop.
August 11, 2014
Rated 5 out of 5 by RafKam Great For Business
I had a short stay here, and from what I have seen, I can thoroughly recommend this hotel. Despite a very late arrival, was given a cheerful welcome, nice upgrade and some nice complimentary sweets waiting in my room.
My room was a large suite, with a very comfortable bed and nice river views. The Club Lounge is very large and has spectacular views. Hotel location is spot on both for business and pleasure. To top it all, rates are very reasonable.
Will definitely stay again.
April 19, 2013
Rated 5 out of 5 Excellent hotel & great location!
My first of two stays this month, and I must say this place has changed. The staff go above and beyond and made me feel most welcome - I loved the very personal touch of being greeted by name when checking in and throughout the stay.
I had a bad stay here last year and promised to give this property one more chance and boy am I glad I did. They have done a complete 180 and took the constructive criticism and put the luxury back into this hotel.
Thanks for a great stay!!
May 5, 2013
Rated 5 out of 5 by EFJL2014 Great hotel
Stayed at the hotel for a wedding, but also had a lot of work to do that weekend. The room was great and provided a fantastic nights sleep. There was a nice work area in the room with reliable internet for work. The quality of the hotel dining opportunities was excellent. The wedding reception was also wonderful and the staff and facility for the reception was very good.
September 8, 2014
Rated 4 out of 5 by snowpipi Great Family Hotel
Overall, this is a GREAT family hotel. We had a little girl who is almost 3 years old, and she loved the swimming pool, and the big lobby. The only downside we ran into is the late check in. Apparently the rooms are ALL sold out previous day, so when we arrived at 2pm, there is no open room available. We were put on the waiting list, and the front desk said he will call when the room becomes available. But we didn't get any phone calls. Eventually, we went to the front desk again at 4pm, we got a room. Wish there is a better way to alert the front desk to notify the guest when the room is available. My daughter got crunky since it is way pass her nap time.
July 25, 2013
Rated 5 out of 5 by flatlander55 Rooms were great and staff was very nice.
Th e overall hotel was very very nice and the rooms were very comfortable and clean. Staff was very nice. BUT was EXTREMELY disappointed that there was not free WIFI in my room without a charge I really thought for the price of the room and all the surcharges and taxes I could have used my kindle in for internet service in the privacy of my room. I was told that I could come to the lobby...was not very comfortable with that.
July 29, 2014
Rated 4 out of 5 by Walter34 Great for central location
The room and surroundings were excellent. Need to improve on corporate billing procedures and communication from upper management to front staff. Otherwise, a fantastic experience.
September 10, 2014
Rated 4 out of 5 by Sherry09 Great location
The hotel is in a great location for visiting the Magnificent Mile. Clean and quiet. Within walking distance to many activities and restaurants. The only thing we found that needed improvement was the restaurant for breakfast. Expensive, food cold and toast was just bread. The service was not very good, didn't get asked for a refill for coffee until we were ready to leave. The fact that if you even so much as knock over the snacks in your room you will be charged for them is a little ridiculous. We picked up to read the ingredients and then called the front desk to make sure we wouldn't be charged and they removed the charge from our account.
August 6, 2014
Rated 5 out of 5 by Jen576R Beautiful Hotel
The hotel and overall experience was awesome. The only thing I wish you would do differently is have a CLEARLY STATED sign in the room that if you so much as touch the snacks in the tray you will be charged for them....as well as the mini bar items. This was the first time I stayed in a hotel that had snacks in the room and charged you if you even looked at them without eating them. Otherwise I loved my stay at this hotel. :-)
July 27, 2014
Rated 1 out of 5 by ajm77 poor check in and check out process
Checked me out on Saturday instead of Sunday. Checked me out Sunday before I left. As a result woken by maid both days even though there was a do not disturb sign on the door. Key card stopped working both days. Wait for elevators was extremely long. If this is how the platinum guests are treated one wonders what happens to everyone else.
Summary: incapable of giving me a room with peace and quiet for two days.
July 31, 2012
Rated 4 out of 5 by TEXANGONECHICAGOAN Concierge ROCKS
Demtrius was our concierge man and he was amazing as far as describing what to expect from the places he suggested! SHAWS was incredible! Tre Soldi off the HOOK! My kids were both impressed with all restaurants and attractions he suggested! Loved our time in Chicago!
September 8, 2014
Rated 5 out of 5 by Karen1964 Darkest room ever!
The room darkening shades in the room were fabulous. The bad news is we slept in until almost 9am because it was so dark but it was a great night sleep!
September 9, 2014
Rated 5 out of 5 by FatherOfThor Very well appointed and great view
The Sheraton was one of the most enjoyable convention hotels I've visited. The ballroom and meeting room areas were beautifully appointed with wood and executive wallpaper of pleasing colors. The food at the convention was first class and the beverage carts were always full and well appointed. I slept like a baby. Elevators were super-fast. The views through the giant windows overlooking the Chicago river and the skyline on the south bank; however, were the best. The path along the river to the outside cafés was the top of Chicago in my opinion. The only thing to watch out for is the walk from the blue-line train from O'Hare - it was longer than I thought. I would consider taking a cab next time.
August 23, 2014
Rated 4 out of 5 by Jimtraveller A good stay - Dec 26-28
Dad and I have a tradition staying at this hotel when we visit Chicago around the holiday season. Our experience this time was good with room for improvement:
1) We got upgraded to a suite with our Suite Night award
2) Our room was spacious, and the TV in the bed room was not working very well, very likely due to the fact that the hotel is doing renov at the time (cable wiring etc.)
3) The club lounge is closed due to renov.
4) Albeit the substitutes vouchers to the Club Lounges were great, the quality of the vouchers was inconsistent. And the vouchers were still not a complete substitute for the Club Lounge, where I find more of an escape from most hassels and noises
5) We ran into one of our familiar front desk ladies. She is with blonde hair, and she is fantastic. We have seen her there about 8 years (some years in the club lounge and some years at the front desk). She is always great!
Overall, a good stay. Very good staff.
December 31, 2012