Rated 3.8 out of 5 by 751
Rated 5 out of 5 by Rose This Hotel Has It All
From the moment we walked into the lobby, we were very pleased, beautiful and comfortable atmosphere. We loved the view from our very clean and lovely room. The food and coffee at the hotel was excellent! Very convenient location to the lake, Navy Pier, and close to shopping. The outdoor promenade on the waterway is a big plus for walking or sitting down to relax by the water, very calming place in a big city atmosphere.
Rated 5 out of 5 by gfmsugrad Two for two this month
Second great experience with this property this month. Front desk manager goes above and beyond to make it a great stay.
The location is also excellent for getting around the windy city. It has become my favorite place to stay in Chicago again!
Rated 5 out of 5 by K9travel Dog friendly
I was travelling with my dog , who was doing conformational shows in the area. The staff were very accommodating and pet friendly .the hotel was well maintained and well located. Chicargo is very pet friendly.
Rated 5 out of 5 by Dotty13 housekeeping issues
there was gum or something on the carpet which I reported to housekeeping and was not cleaned or picked up. part of one of the curtains was not connected properly and housekeeping said they would report it. we opted to have bed linens changed every day not sure they did as the corner of the left top where I pulled out from the mattress hung there for 4 days, and I was locked out of my room at 9:30 am way before the checkout time and I had to get security to get me back in. the registration was already in the next persons name and I could not use the room key or the club key
Rated 5 out of 5 by gfmsugrad Excellent hotel & great location!
My first of two stays this month, and I must say this place has changed. The staff go above and beyond and made me feel most welcome - I loved the very personal touch of being greeted by name when checking in and throughout the stay.
I had a bad stay here last year and promised to give this property one more chance and boy am I glad I did. They have done a complete 180 and took the constructive criticism and put the luxury back into this hotel.
Thanks for a great stay!!
Rated 5 out of 5 by RoadTrip22 Great features and location
Fantastic service and room size. Great view and close to lots of great restaurant!
Rated 5 out of 5 by JP8328 Great Hotel/Excellent Location in Chicago!
I had a very enjoyable stay at this hotel. The staff were great - from the hospitality staff to restaurant servers. My room was always clean and the bed was extremely comfortable. I felt like I was sleeping on a cloud -truly!
I want to comment the concierge staff, especially Albert, who was always there to provide me and my friends with good advice and directions on places visit throughout the city. It was truly a great hotel stay! Would highly recommend!
Rated 5 out of 5 by Eddie Hotel provided a great Chicago experience
We felt that we were treated as special guests because we were SPG members. It is the best card I have
! Room was so comfortable - wish I could have taken the pillows home! Location is great and the staff was excellent.