Rated 4 out of 5 by ShanghaiTan It's getting better...
the overall impression is getting better- however, the breakfast can still be a downer. The last breakfast I had there- the eggs given were cold, the noodle was not what i ordered and had gone cold at the time given. i think the quality of the rice (at the Japanese counter near the egg station) remains questionable- it's stale whenever I gave it a go. but hurrah! you didn't have that tall grumpy manager at the lobby any more. Wifi in the room can be annoying- sign up for a day and often dropped off within the 1st couple of hours.
September 19, 2013
Rated 4 out of 5 by HKers Staffing and Maintenance
I stayed many times in this hotel, so my experience this time is below average.
I experience the usual under staff at front desk issue, waited for 5 minutes in the queue in the morning around 7:45 for one staff to handle a stack of check out by airline crew. That is fine, but there is no other personnel in the front desk for the whole 10 minutes to serve other customer.
Then the maintenance of the cabinet. The light continues on since door could not be closed. I gorget to ask for hlep and it remained that way for the next day.
January 27, 2013
Rated 5 out of 5 by vincentg88 Good Breakfast
The variety of breakfast is really good. Food are very clean and taste. Also good combination of Chinese and western cushiness.
April 6, 2014
Rated 5 out of 5 by bolar This hotel has friendly staff
Staff in this hotel, especially in the executive center are very friendly and helpful
April 4, 2014
Rated 5 out of 5 by leosymbiosis1 Very nice~!
I had reserved for 5 nights stay, but due to some personal problems, I arrived on the third night.
As I have reserved 5 nights and didn't cancel the reservation, I was supposed to pay the 5 nights. I was thinking in pay such nights because it was my fault to arrive late.
But finally I just paid 3 nights, and I was very happy for the discount!
I will comeback 100% to this hotel, and will not delay on the next time,
Of course that Food, Fitness Club, Location was all excellent.
Thanks Sheraton Pudong!
March 10, 2013
Rated 5 out of 5 Staff's Attentiveness
I stayed in this hotel more than 30 times in the last two years, and in my recent stay with my family (on vacation) and myself on business, the hotel staff, especially teh Executive lounge and the senior managementaccomdated us in teh residential suite allowing us to enjoy the stay as a family unit. A lot of effort was put into making sure our stay was an excellent one an dindeed, it is.
In all my stays here, I had always been well taken care off by the team to the extent that they even observe my personal preferences and accomodated that into my next stay.I had used them as reference with other SPG hotels when they are interested in meeting my harsh expectations and they are kind enough to share with them,
I will lose my Platinum status with PriorityClub and Marriot all because of SPG.
December 12, 2012
Rated 5 out of 5 by Srichandan31 Stay
Excellent Stay, Good Food and good facilities at Fitness center.
March 30, 2014
Rated 4 out of 5 by DKwok This hotel has very good customer focus team - particularly the team of 37th executive floor
It is always important to have the sense of being home when someone travel a lot. I have this feeling every time when I return to your hotel. The team is very friendly and helpful regardless it is a busy morning, leisure weekend, crowed evening in the executive lounge ...
I use the executive lounge a lot. The readiness to help attitude always impress me. Thanks very much.
Pleas continue the effort which really make a difference to my every stay while leaving my home town.
Thanks / Dixon
October 6, 2012
Rated 5 out of 5 by Arthur85 My Stay was Great
excellent facilities. nice club lounge. great rooms.
March 29, 2014
Rated 3 out of 5 by Chipper A mixed bag
Huge suite - great features. But getting anything done was just a huge hassle. Slow service in restaurants, maintenance staff were rough, attitude from front desk, etc. .
March 23, 2014
Rated 5 out of 5 by Shawn813 Modern, comfortable with excellent fitness
This hotel is modern, has a very comfortable bed and is conveniently located to subway. Fitness center and pool are state of the art. They also have a very nice breakfast buffet. Room air conditioner would not let me make room cooler on this stay which was uncomfortable for sleeping. No recognition as Starwood Gold member and I even had to ask about my welcome gift and the woman checking me in had to ask another associate. That is unusual for this hotel which is usually on top of this.
September 17, 2012
Rated 5 out of 5 by Teoh635 This hotel has great stuff.
The reason why I keeps on coming back to this hotel is because of, this hotel has great staff which always serves me better and made me a home feel. I always receive a warm welcome when I check-in this hotel at 37th floor; especially staff like Sherry, Tina, Cynthia and Bella should be recognized and they can even provide a friend talk to help me reduce the homesick. I'm glad that they're still here otherwise I will think twice and move to other hotel if they quit.
December 22, 2013
Rated 2 out of 5 by srithi111 Very cold inside the room
Very cold and could not adjust the temp to maintain the room temp, the staff would not care much and never bather to fix even after many phone calls.
March 23, 2014
Rated 5 out of 5 by Teoh635 Great hotel and great staffs
The priced is relatively competitive in Pudong area and reasonably meeting my hotel preference. It is also strategically located nearby the subway which convenience to the customer. I would says this is the best ever hotel I stayed thus made me come back all the time when each time my visit to Shanghai.
On top of that, I would like to take this opportunity to recognize 37th Club floor Shirley, Tina, Bella and Cynthia for their warmer greeding and helpful along my trip.
October 20, 2013
Rated 3 out of 5 by Canadian2012 Lock was not working
I found out my lock was not working at 7 am in the morning and called maintenance to fix it. After maintenance engineer changed the battery, the door card no longer worked but no one came to assist after that. I was waiting in the room for an hour and had to call front desk 4 times until hotel manager came to let me know I can leave the room and they will fix the key problem afterwards. It screwed up my morning schedule as I was not able to leave for work before rush hour.
September 19, 2012
Rated 3 out of 5 by CT1968 Housekeeping
1) There is a bad stench in the bathroom
2) Hair dryer was in a bad condition: sticky surface
3) Shower was leaking badly when I checked in
4) Housekeeping lady who polished my shoes left the shoes outside the room instead of returning them to me in person
5) Besides the bathroom and bed, the rest of the areas were not tidied up. My used tissue still on the TV consol and pillow on the office chair when I went back to the room.
January 17, 2014
Rated 4 out of 5 by validice about breakfast
- the location is good
- the SPG recognition was good
- the room was clean and comfortable
- the laundry service was good, I got a elegant message that one of my shirt was broken and could not be washed, very good
- at check-in, I asked for a breakfast box for the day of departure, for I had to catch an early morning flight, when I was checking-out, there's no breakfast box - not good
- the cashewnut at the club lounge breakfast tastes rancid - very bad
November 29, 2013
Rated 4 out of 5 by Brian1188 Good business hotel for international travelers
I checked in very late at 9pm, and the front desk staff was kind enough to offer a door at corp. rate and gave me an upgrade. The room was spacious, and the only glitch is the lack of complimentary Wifi in the room.
Breakfast was good, and the hotel offers options in transportation with a metro station next to it.
I was feeling unwell, and it was nice to get the complimentary late checkout for SPG members, so I can get adequate rest.
January 1, 2014
Rated 5 out of 5 by Alex18 The Comfortable Stay
The comfortable stayed with excellent professional hospitality management and honesty of front desk team lead by the Guest Service Manager on duty during my check-in. All the staffs are polite and play with their great role to serve the guests, room is clean, tasty food with great variety to choose. They are warmness and absolutely caring customer experiences, especially their management team. I’m satisfies and is my choice for stay when back to this area again.
August 11, 2013
Rated 5 out of 5 by Tony1125 really good hotel
comfort, silent, overall feeling is very good
March 23, 2014
Rated 4 out of 5 by YooHoo Washer-dryer
The 'energy-saving' washer dryer in my unit was loud and inneffective. It took far too long to wash a very small load of laundry and due to the door locking mechanism I was unable to open the door mid-cycle and remove items that needed to be kept wrinkle-free. While I applaud the hotel for including washer-dryer units in the rooms, a standard tower washer dryer setup that takes a full load may be more efficient, saving the hotel money and the guests frustration.
March 7, 2013
Rated 5 out of 5 by vincentg88 SPG Recognition
Very happy to stay at this hotel in Shanghai as SPG members are really been treated well by the hotel. In addition, I also enjoy the beautiful view at the club lounge.
March 10, 2014
Rated 5 out of 5 by jno1 Good hotel for business in Shanghai
I've been coming to this hotel for several years. If I have business in the area or plan to go to the airport I tend to stay here. The staff is great and the rooms are nice.
March 9, 2014
Rated 2 out of 5 by thisnogood Feedback
unfriendly staff all over the place compared to the hotels i stayed in China, lack of smiles, dont feel like welcomed.
breakfast - food taste bad, i have to sort out the dirty plates every morning, noodles, sausages including room service food, all taste bad except the french toast.
Inconsistent room rate, i kept asking about intel corporate rate, why some of my colleagues get cheaper rate than mine and they also got to enjoy the breakfast?
March 10, 2013
Rated 3 out of 5 by JLJB2 Nothing special
Platinum member; no upgrade, no newspaper, no fruit.
March 16, 2014
Rated 5 out of 5 by sd01 sleep
This hotel and staff make these accommodations very comfortable and I'm truly grateful for all recognition and professional and personal care consistently and graciously given, thanks
March 6, 2014
Rated 4 out of 5 by PradeepNair Value for money
Excellent room with ample space
March 14, 2014
Rated 5 out of 5 by ivanlee Strong Platinum recognition, excellent service
For my various trips to this hotel, i have never failed to get a room upgrade to suite (i am a platinum member). Customer service is excellent - staffs are helpful and thoughtful.
The hotel is also located near the MRT (within 3 min walking distance) and beside a mall, making it very convenient.
Absolutely, among my favourite SPG Sheraton hotel!
January 26, 2014
Rated 5 out of 5 by Steve888 Home Away From Home
I'm a frequent traveller and am a SPG platinum member, Sheraton Pudong is my preferred hotel when I travel to Shanghai simply because it's a home away from home. Room comfort and facility excellence are given but most importantly, it's staff from front desk/bell desk/dinning to VIP lounge are warm and professionally trained, and are reasons the establishment is a 'home away from home' .
December 12, 2013
Rated 5 out of 5 by miaomiao206 very good hotel
good location, friendly service people, recognition SPG members. a very nice massage place nearby,will be back again.
March 4, 2014