Rated 2 out of 5 by lscx Overpriced and just average stay
1) Was upgraded to a suite but so as my colleague who doesn't have gold status, so uncertain whether I was upgraded due to my SPG status.
2) Apart from my interaction with the reception staff, all the other staff, when running through them, would not smile nor make you feel welcome.
3) Dead slow internet connection speed!
4) Poorly maintained swimming pool, it even looked like moulds were growing on the sides of the pool.
5) The hotel decided to clean their exterior windows one day in the morning without notifying the guests. I was taken by surprise when seeing a man peering from the outside into my bathroom!
Though the hardware was mostly good, the human touch and upkeep of facilities could definitely be improved. I would still recommend it as I hope they would make changes to it.
August 1, 2014
Rated 3 out of 5 by July2014v2 rated
Long check in time and not so friendly staffs at breakfast who are more concern of themselves than customers.
July 27, 2014
Rated 5 out of 5 by Lujh This hotel is very good
Everything is good in this hotel, I like it.
July 27, 2014
Rated 5 out of 5 by jno1 Best Sheraton in China
I travel a lot in China for work. I stay in a lot of SPG hotels and they are all good, but this hotel really takes care of SPG members. This last stay they gave me the Presidential Suite as an upgrade. What a great experience! It really took the edge off of the planes, trains, ferries and automobiles of travel for 2 weeks. This is now my favorite hotel in China.
July 25, 2014
Rated 5 out of 5 by Mrbruce this is hotel is great value
for the price and location this is one of the best you will find in Shanghai . the staff are well trainned and makes me feel like i am at home.
July 17, 2014
Rated 5 out of 5 by InternationalWanderer New faces but same quality
I am a big lounge user over years and I have seen so many staff there. From old staff like Gina, Shirly, Bella, etc to new faces like Chris, Sally, Yolanda, etc, they are always helpful. The smiles mean so much to people travelling away from their home. I think everyone else must have similar felling as I do. Thank you, girls. Great job!
July 17, 2014
Rated 4 out of 5 by JT14 Another wonderful stay
Sheraton PuDong recognize my member status and arranged room upgrade with welcoming gifts, very heart warming, makes me feel like home.
June 30, 2014
Rated 5 out of 5 by JimPVG Sheraton Shanghai
Always a very good experience!
June 29, 2014
Rated 5 out of 5 by Frank7678 Quality facility
I've stayed here multiple times. The rooms are quiet and comfortable and have every convenience. The views are great from any room. The breakfast offers everything you can think of and more and is delicious. The staff is warm and friendly and helpful. My only complaint is the exercise equipment is in need of repair. This time there wasn't any disinfecting wipes for the equipment
June 28, 2014
Rated 4 out of 5 by Clay50 Nice hotel
Hotel has a friendly staff and very nice facilities. The breakfast in the restaurant was excellent. Nice selection of channels on the TV. Very convenient to public transportation as a subway stop is right by the hotel. Fitness facility could be a little better, but not bad.
June 26, 2014
Rated 5 out of 5 by sq69 Club Lounge
Gina and her staff in the staff in the Club lounge were excellent. The service and
friendliness and efficiency of them was outstanding.
June 22, 2014
Rated 4 out of 5 by mwzhu4 Preferred Stay Choice in Shanghai
Very convenient location: next to a subway station and a shopping center. Clean and bright room. Very friendly and helpful staff. Good choice of breakfast. But had two bad experiences when the booked nonsmoking rooms have strong smell and I had to call staff for air refreshment.
June 13, 2014
Rated 2 out of 5 by SPGfrequent1 So Need improvement
Furious: Worst concierge service ever, with SPG, filed a complain with the customer feedback manager, and she was hopeless, and arrogant, not the kind of help you would get from hotel.
Swimming pool was not clean.
Air conditioning in the room need to be cleaned.
June 11, 2014
Rated 4 out of 5 by Pudongvisitor Good hotel, gym disappoints
The equipment in the gym especially the running machines are frequently out of action and the gym is too hot in the summer with the air-conditioning completely inadequate
No SPG points if you stay in the residences!
May 26, 2014
Rated 5 out of 5 by Sparkz68 Great Service with a Smile !
I never have any regrets staying at Sheraton Shanghai Pudong & Residences. It is all about services which makes your stay pleasant and comfortable. Being a frequent flyer who travels heavily on business trips,
What makes my trip less tiring after a long day with lots of meetings…… is coming back to the hotel which is just like home. It provides all the necessary services promptly and at the same time, it always comes with a great smile.
Do send a note of thanks to all staff at your hotel…… keep up the good job !
May 25, 2014
Rated 4 out of 5 by williamngwl Good Checkin Experience
The staff at the check-in counter is very polite.
May 25, 2014
Rated 4 out of 5 by BJ67HAMB This hotel has friendly staff
Staff is very friendly, supportive and helpful. Starts at the reception desk, the concierge, the room maid and the service team looking for breakfast customers. Thanks.
May 21, 2014
Rated 4 out of 5 by alanceling Good sleep
Big room and good facility
May 17, 2014
Rated 2 out of 5 by CESARYU Smoking
arrived at 11PM, 12MAY, checked at Non smoking room, but the room with strong cigarrett smell.
Request change the room, anew room after 2 hours.
The hotel management looks like they do not have any policy for Non Smoking guests.
Those smoking guests can smoke anywhere of the hotel......
May 16, 2014
Rated 4 out of 5 by pfr69 Busniss stay
I was travelling hard this period. good rest. no way to test facilities..
Seems good anyway.
See you next time
May 14, 2014
Rated 4 out of 5 by Dag55 Food
I've only eaten in the restaraunt on the loby floor. I think there chineese dishes would be good but they miss the mark on some western food. Too much fat on the rack of lamb, poor pizza. Staff is great.
May 14, 2014
Rated 5 out of 5 by Denny523 a good hotel
I have a good experience here.
May 3, 2014
Rated 5 out of 5 by Loopdog Happy in Shanghai
was a great experience as always, only place i stay in Shanghai.
April 24, 2014
Rated 5 out of 5 by Gekette Very efficient staff
Staff at the reception desk was extremely efficient, recognizing and remembering my request and responsive. Can't wait to return.
April 23, 2014
Rated 4 out of 5 by DAY1106 Convenience for buisness travller
The hotel is located close to a station on Metro Line No. 4, very convenient to take metro to the city centre and other attractions. Taxi ride to Puting Airport normally takes you 45 minutes and the taxi fare is about 150 RMB.
April 21, 2014
Rated 5 out of 5 by Voy2 I am always happy to return
I have been staying at this hotel every time I am in Shanghai and I always have great experience. This time was the same, I am SPG gold level, I was greeted and thanked for staying at the hotel and upgraded to suite. It felt so good after some rough traveling in China! I really enjoyed it!
April 21, 2014
Rated 5 out of 5 by DPhilly Great location
Very easy getting around with subway station near by. Easy to get to airport.
It is great except noise from the street.
April 19, 2014
Rated 4 out of 5 by Chipper Wow rooms but lackluster service
Suite was spacious and well appointed - but service issues marred the stay. Slow service in lobby cafe, poor response to maintenance issue in room. Staff just seemed kind of rough around the edges. But in this part of Pudong it's probably a good bet.
April 13, 2014
Rated 5 out of 5 by EB69168 Hotel perfectly located for business and leisure
the title says it all.
it was perfect except the side window that was not completely sealed causing the noise and a bit if cold to enter the room. I only found out the last day.
April 11, 2014
Rated 5 out of 5 by vincentg88 Good Breakfast
The variety of breakfast is really good. Food are very clean and taste. Also good combination of Chinese and western cushiness.
April 6, 2014