Rated 4 out of 5 by jnyyz good service and amenities but some concerns
This is a good hotel. However, I had several points of concern. Firstly, the pool is so small it is a joke. Also, I was disappointed about the green option. I thought this meant that just the linens were not exchanged, but this resulted in no housekeeping at all, and things like the plastic bag in the ice bucket were not replaced. Finally, as I was checking out, there was a very upset client who had just had his laptop stolen from a table within steps of the front desk.
November 15, 2014
Rated 5 out of 5 by BaltimoreNovember Needs Heat
The staff was professional and helpful. It is in a good location for people from out-of-town. Temperatures in the conference areas and my room were very chilly. Heating would only stay only for 10 - 15 minutes before the heat would stop working.
November 10, 2014
Rated 5 out of 5 by GoGoGone Gift Shop Clerk Very Helpful
The young man who worked the gift shop on Saturday morning was very kind and helpful.
November 10, 2014
Rated 3 out of 5 by NovemberTraveller Nice hotel
This property is very nice, the staff was especially helpful and cordial. The PC workstations/printers in the lobby were much appreciated. Two suggestions: improve the quality of banquet food - VERY plain and tasteless, improve the level of room lighting, it's almost impossible to read in bed or at the work desk given the lighting level.
November 9, 2014
Rated 5 out of 5 by jeffrey63 people there were great
from the very nice girl at the counter,to the guys opening the door,the people were the best
October 29, 2014
Rated 5 out of 5 by Don07 Great location
All the features of this hotel are at the highest level. We were within walking distance of the M & T Bank Stadium.
October 21, 2014
Rated 5 out of 5 by Beverly26 Baltimore Inner Harbor
Front desk staff (terrance) in particular was exceptional. The hotel was located close to the Convention Center and Inner Harbor was within walking distance. My room was very comfortable and clean.
October 21, 2014
Rated 5 out of 5 by ron237 Staff
The entire staff was fantastic. I don't think I had an opportunity to open a door at the entrance before a member a staff opened it for me. Everyone had a welcoming smile and always said have a nice day or thank you for staying with us and wished us a safe flight home upon our departure. If you visit Baltimore's Inner Harbor I would highly reommend a stay here!
October 20, 2014
Rated 5 out of 5 by Evelyn67 Great service
The service was great. All staff was friendly and courteous.
October 20, 2014
Rated 5 out of 5 by dfts Close to everything
This hotel is close to everything: recreation, entertainments, sports, food, shopping and scenery. It felt good upon walking in and the staff were wonderful.
October 17, 2014
Rated 4 out of 5 by JJM3 Pleasant Business Stay at Sheraton Inner Harbor
While the property's décor is very dated, it is clean and very conveniently located to good eateries and harbor attractions. The Orioles Grill wait staff was really slow, which seemed to be due more to inexperience than rudeness. The front desk staff was great, though they did seem to have several trainees up there during my stay. Self-park was very convenient and room service was the best.
October 14, 2014
Rated 5 out of 5 by SJim Great pre-check in Experience
Monica was so pleasant to work with over the phone. She did everything to make us feel welcome and that set the stage for a great visit!
October 13, 2014
Rated 4 out of 5 by perfperson The staff were great
The hotel is dated and in need of room remodeling but the staff were top notch.
October 8, 2014
Rated 3 out of 5 by Gout Housekeeping
The people we dealt with were almost all very nice. Our only issue in that regards was the housekeepers yelling to each other in the hallways midmorning. My daughter thought there was some commotion but listened for a minute and found it was only a housekeeping issue. Additionally, at over $200 per night, the rooms surely could have been better equipped.
October 6, 2014
Rated 4 out of 5 by AndrewCA Nice hotel, receiving department needs work
The hotel facility is very nice. It is close to the convention center, the waterfront, and nice restaurants. The staff is generally friendly.
My single biggest disappointment was with the receiving department. We ship a pair of crates to our hotel for each trade show we attend. We called the night before to confirm that "2 packages" had arrived under my name as UPS tracking indicated.
The morning of the trade show, only one package could be located. I described it in detail, but this did not help. We waited for an hour at the front desk, then finally had to set up for our trade show without our promotional signage.
45 minutes into the show, I got a call informing me that the box had been found. The label bearing my name had apparently become separated from my box. I had to haul the crate to the show floor and set up while the show was in full swing.
We were without our signage for over 10% of the show. This could have been much worse, but should never have been a problem in the first place. UPS was able to deliver our box across the country to the hotel site, only to have Sheraton drop the ball in the last 100 feet.
October 6, 2014
Rated 4 out of 5 by mbg8 Great Sheraton
This property was much nicer than expected. It was clean, well maintained with friendly staff. One of the better Sheraton's I've stayed at. Excellent location for proximity to Inner Harbour, Camden Yards and M&T Bank Stadium.
October 4, 2014
Rated 2 out of 5 by anth19 rooms need to be updated
Rooms were dirty and needed updates. bathroom shower head had no strength, and wasn't fully clean. room temp could not be modified, only a fan would turn on.
October 3, 2014
Rated 5 out of 5 by Timothy02 Great stay
We stayed at the Sheraton Inner Harbor Baltimore before leaving on a cruise. We were treated like kings and queens. There was a ball game at the same time as we were trying to get into the parking garage and they made it so easy for us. We will be returning to spend more time at the Inner Harbor. Thank You very much
October 1, 2014
Rated 5 out of 5 by FredSue48 Perfect location
We liked the location of this hotel to be next to the Inner Harbor area (1 block removed). We also liked our harbor view room, which was an outstanding experience.
September 28, 2014
Rated 5 out of 5 by RAS91 Comfortable & Convenient
Our group was attending an event at the convention center. We had three rooms at the Sheraton. The hotel was very convenient to our event, with a connecting skywalk. We also enjoyed the proximity to the inner harbor area. Our rooms were clean and comfortable. Self parking was easy in the attached garage. We would definitely return to the Sheraton on our next trip to Baltimore.
September 24, 2014
Rated 3 out of 5 by Azzamy Old hotel but great staff and hospitality
The hotel was very old, they tried to renovate it but still looks old, bed and mattress and linen were 5 stars quality, staff were extraordinary and extremely friendly and helpful , food was so so, main restaurant was bad, smelly and bad quality food , drinks were ok also, Meetings rooms were cold and the sound system was very bad, they need more professional people, I would only recommend it cuz of the staff
September 20, 2014
Rated 3 out of 5 by abtraveler123 Good location, but not very clean
The hotel is in a good location and the rooms are generally comfortable, but as a regular traveler, I'd rate this room below average for cleanliness. The corners of the rooms and hallways are all full of dirt and dust as are the desk and dresser tops
September 18, 2014
Rated 5 out of 5 by minny32 Rust 101
I attended the September conference on corrosion this week, excellent location for harbor and ballpark, did both.
September 18, 2014
Rated 4 out of 5 by ray1953 great location
The hotel was great. Wish the Oriole Grille had more items on the menu. Staff was fabulous and proximity to inner harbor and stadiums is perfect.
September 16, 2014
Rated 5 out of 5 by LMae Sheraton Inner Harbor Hotel
This Sheraton Hotel is excellent, is in a great location, has wonderful views and the staff is exceptional.
September 15, 2014
Rated 4 out of 5 by Bobtail close to Baltimore Conv. Cntr.
This hotel is adjacent to the Balt. Conv. Cntr., and only a couple of blocks from the Inner Harbor area. It was very convenient for me. Quiet, comfortable stay.
September 14, 2014
Rated 5 out of 5 by BeachDog Great facility at great location
Perfect location in Baltimore. Ten minute walk to the Inner Harbor and the Star Spangled Event, and twenty minute walk to the M&T Bank Stadium to attend the Ravens football game.
September 13, 2014
Rated 5 out of 5 by TomnKaren Over the top customer service!
We are currently staying at Sheraton Inner Harbor Hotel and we just had to compliment them on their superior customer service. First, upon our check in yesterday the female front desk attendant told us there was a problem with our reservation. As I was talking with spg, Winston (a manager) asked if he could assist us. He took charge of everything, corrected our reservations and even gave us club level privileges! He did this within minutes. The room was clean, comfortable and just overall great. Secondly, Tymieka B. (sorry if I misspelled her name) is such a great asset to Sheraton it is almost unbelievable. She totally went above and beyond by USING HER OWN VEHICLE to drive us approximately 20-25 minutes away to a medical supply store to get an important piece of equipment that we forgot at home. She
waited in her car while we got the part and then drove us back to the hotel. She absolutely REFUSED to let us give her any money or even put some gas in her tank. She just told us to pay it forward. We had great conversations with her, she is one of the nicest people we have ever met. We will never forget her and will definetly pay it forward. We had come to Baltimore to see the Ravens/Steelers game and the Yankee/Orioles games. We just were in the lobby trying to print our tickets when there was a problem with the computer we were on. Another employee, Richard (I believe he works in the business office) told me to "follow him". He brought us into his personal office and gave us access to his computer to print out the tickets! We are so overly impressed with the staff at this hotel we will most certainly be back again and again. Also, telling anyone who is even thinking about coming to Baltimore, that the Sheraton is the only/best place to stay. Thank you again Winston, Tymieka and Richard for making our stay unforgettable!!!!
Tom and Karen P.
September 11, 2014
Rated 4 out of 5 by Kdd1991 This hotel offers a club room
I was upgraded to a club room for the duration of my stay. The room itself was not as impressive as I expected, but the club lounge was a nice perk. The breakfast was very good (eggs, sausage/bacon, bread options). There was complimentary water and soda, as well as snacks throughout the day.
September 8, 2014
Rated 5 out of 5 by Forrester23 Secure in Baltimore
I left my phone in a cab. I was freaking out to say the least. Two of the Front Desk Staff sprang into action and did an all call with the cab company. The taxi driver wanted to charge me $25 dollars for returning my cell phone back to me. The two front desk staff assured me not to worry and told me they would take care of this situation. Not only did they get my phone back, they reported the disingenuous cab driver that was trying to hustle me. The front desk staff handled all the negotiations with the cab driver, got my phone back, and made me feel safe and secure in their establishment. The hotel staff is amazing and genuine...we will always stay here when we go to Baltimore!
September 8, 2014