Rated 2 out of 5 by Keyser Hidden fee's and it's DIRTY
When making reservation I asked if parking was free and was told yes. When we checked into the hotel we were charged parking at a rate of $27.50 per night. The room had a layer of dust on the very worn furniture, the toilet had never been cleaned from last guest, tried to get unto Wifi to find a $12.95. The only good thing was the location. If you have an alternative fine another hotel. Also the staff could have cared less that we had been lied too.
October 9, 2013
Rated 5 out of 5 by Platinumismymiddlename Great hotel, I am glad I didn't let negative reviews scare me off
I just completed a 5 day stay at this hotel with my two young children. I am Starwood Platinum 100 ( 100 days in starwoods this year, plus other chains!) so yes, I travel a lot for both work and fun, so I feel qualified to write an objective hotel review. This is a great hotel. I had read some negative reviews online and looked into other hotels in the area just on case and decided to just check in for one night and if it was terrible, we'd move on. We gladly stayed the whole 5 nights. Clean fresh rooms, excellent staff at the front desk, housekeeping and in the club lounge. The pool is just big enough to tire kids out, great workout facilities, excellent location for doing everything in the inner harbor, nice view, nice linens, comfortable clean rooms, I can say I 100% have no complaints. Nice job, staff of the Inner Harbor Sheraton!
December 13, 2012
Rated 3 out of 5 by Web24 Pleasant hotel, lacking some features
Location of this hotel was great. Pool was small but functional for the children. Disappointed Wi-Fi wasn't free, our room did not include a refrigerator and there was no continental breakfast. Overall, a pleasant stay.
June 9, 2014
Rated 5 out of 5 by Drue187 Great location to all of Baltimore
Close to Inner Harbor, bars, food, baseball
June 10, 2014
Rated 2 out of 5 by Matt Bait and Switch
Stayed at Sheraton Inner Harbor Baltimore. Reserved two rooms with two queen beds in each. Rooms were not available so was given one room that connected to a conference room with a queen murphy bed. One person had to sleep on the couch in the conference room. Three of four actually got beds. I've gotten a Gold upgrade before; but this is the first time I have ever received a gold DOWNGRADE or else had to go somewhere else to stay.
April 29, 2013
Rated 2 out of 5 by fred Wifi and Water
My wifi experience was poor. After securing a wifi pass code the service was seriously flawed. A tech came to our room only to verify the poor reception in our room. This was not really an amenity, but only a poor excuse for wifi. We were given a choice to move, but with less than a day left it would have been not worth the option.
Secondly, the cold water coming from the bathroom was distinctly brown in color. This was after I had just brushed my teeth.and taken pills.
Manager was given a sample of the water. A small amount of SPG points have been credited, but suffice it to say very upsetting.
Thanks for reading this.
May 9, 2013
Rated 5 out of 5 by gale12 A hotel with a personal touch.
I was very happy with my stay at the Sheraton Inner Harbor. I travel almost every week of my life and have never felt the need to write a review for a hotel until now. The rooms were very comfortable and clean including the bathrooms. In addition to the hotel restaurant here is a comfortable bar and an attached high end restaurant. Finding Starbucks coffee available to make in my room was a nice surprise. Parking is also very convenient. With that said, what prompted me to write this review is the staff. They were extremely friendly and made a point to make me feel special. I felt like they wanted to go above and beyond to stand out in this way and want their guests to return because of it. It worked.
March 7, 2014
Rated 1 out of 5 by KingC The only good thing was the location
I travel a lot, and have seen a lot of hotels. My experience with the Sheraton Inner Harbor was easily my worst ever. At first, I was just given a key that didn't fit my room. When I got a new key, I discovered that someone else was already in my room and asleep! On the third try, I was given another room. This no-smoking room REEKED of cigarette smoke, and the toilet did not flush. We got in late (around midnight), and went right to bed -- only to be awoken by a gang of teenagers running and screaming down the hallways for over an hour. Security came up, but the noise continued all night. When I went to check out, and expressed my frustration, the day manager did not bother to apologize, and just said that he could offer me something for my trouble ONLY IF I WAS A PREFERRED GUEST! Not only did I not want to register for this service, but I didn't want any benefits towards a future stay, since I have no intention of ever staying at a Sheraton or Starwood hotel again.
December 3, 2012
Rated 5 out of 5 by JP32 Excellent location, great staff
I recently visited this SPG property the last day of travel in four different SPG hotels in four nights. By far, this was the best property and experience. The staff were friendly and attentive. LeRoy at the front desk was a notable stand out among them for his customer service skills and dedication in follow up.
January 3, 2013
Rated 2 out of 5 by Trickthetm Room had issues
Furniture was beat up. The room was on a corner facing the stadium which had a flashing light the curtains could not fully block. A hole formed when pieces of degrading drywall flew out when the person in the next room hit it with their suitcase. Staff was helpful though.
August 12, 2013
Rated 5 out of 5 by Adamandeve Location
This hotel was very nice and clean. The room was spacious plus we had access to the club floor....free drinks and snacks. Great location...Inner Harbor is about a 5 minute walk.
August 5, 2013
Rated 3 out of 5 by Wynnesayer Disappointed
I was extremely disappointed with how the hotel handled my stay. I had booked 2 rooms and I am a Starwood Gold member. I arrived at checkin at 4:30 pm and was told that my room was not ready. I was shocked since rooms are supposed to be ready at 3:30pm and we had an event that we were attending which required us taking a shower, changing our clothes, etc. I asked if there was any thing else available and she said no. I complained again and somehow the clerk was able to come up with a room. We had booked the Club floor-she did not tell me where the club room was-what the benefits were to being on the club floor and basically just dismissed us. That experience colored the rest of our stay there.
September 26, 2012
Rated 1 out of 5 by MayorMorial Needs Improvement
Please note: Since October, I have stayed at this hotel 9 times and 25 nights. Since that time I have experienced the following litany of mediocre to poor customer service:
1. The WiFi performance is so slow it is unbearable. How can a business hotel located right next to the convention center have such terrible WiFi performance? Have you considered investing in additional wireless access points and higher bandwidth from your ISP in order to boost the signal to meet customer expectations of typical internet speed?
2. The breakfast served in the club lounge is awful - a terrible daily selection of luke warm breakfast items that will meet the expectations of no one. This could be easily remedied with fresher ingredients and more time/effort in the kitchen; perhaps a fresh continental breakfast provided by a local baker.
3. The parking process is tedious; you have to validate parking each at the front desk each time you exit the garage. Then the attendant has to use an archaic metal swinging door to retrieve your parking validation; it's called a keycard swipe at the exit - get one. Automatic doors are needed that connect the hotel to the garage - It's a hotel - you should know that people are carrying bags and are unable to easily open the series of doors.
4. Speaking of the garage; the elevators have smelled of wet paint for weeks; and spilled paint on the elevator carpet was never properly addressed - a terrible first impression for your garage using guests. Parking costs upwards of $22/night - this hotel can do better.
5. To participate in the green program where one foregoes room cleaning in exchange for 500 SPG points per instance, one must place a card on the door every evening; then redeem the cards given at the front desk - Why can't I just opt in for this program at time of check-in? And then Starwood should remember this at every hotel I go to.
December 16, 2012
Rated 2 out of 5 Room not available and slow valet
I arrived at 7:00 to find no rooms were available. They offered to comp my parking which I appreciated but I would have rather had a room to check into and change before grabbing dinner. The service in the Oriole bar/grill was excellent which took my mind of not having a room ready. I valeted my car which I will not do again because it took them 15 minutes to bring it around the next morning making me a few minutes late to a business meeting. I'm a platinum SPG member and this is the first time I have had this type of negative experience at any of the hotels I stay at.
January 11, 2013
Rated 4 out of 5 by SPG1 Great location
The hotel is in an excellent location, walking distance to sporting events as well as the restored harbourfront. We arrived early on the long weekend and though our assigned room was not yet ready, the front desk agent was able to find us another room so we were able to quickly get settled in and get on with our plans.
May 27, 2014
Rated 1 out of 5 by R127 Disappointed
I was very disappointed in the room we were given. It seems we were occupying the second room in a two room suite. The bed was a trundle against the window, so close to the window I could barely get by to get into my side of the bed. The bed was too small for two people and neither of us slept well. I made this reservation months ago and was told upon checking that I was receiving an upgrade. Thank goodness I didn't get downgraded!
May 23, 2014
Rated 2 out of 5 by KarlaCMD1 This hotel is in a great location for the harbor and stadium BUT....
If you are looking forward to being treated like you are the most important person they have seen today you will be disappointed. At check-in there was a long wait due to only two staff behind the desk and several customers waiting in line. Hoping it would be better at check-out since I was meeting family, I still had to wait while two people waited on customers and a third made several phone calls continuing to ignore me waiting in line. It was a simple check-out...my account was paid in full and I only wanted to hand in the keys. I was NEVER recognized as a STARWOOD Preferred Guest even though there seemed to be a sign at the counter but no one was ever there. Please make me feel like you were glad I visited your establishment the next time!!
August 26, 2013
Rated 4 out of 5 by Stacey123456789 Nice location
This hotel was located to almost everything you wanted to see. They had great meeting rooms, very welcoming staff and overall a nice place to stay. A few minor mishaps, but the staff took care of them promptly.
May 27, 2014
Rated 2 out of 5 by fleetway Trouble with communication
While adding an addional room onto a reservation at the last minuet with the hotel was very easy, there was an issue upon checking in. I made the reservation using the number listed on the website, and asked after giving the credit card infomation for the reservation if I would need the card upon checking in, because I was coming down seperately and I would not have it upon arriving, however I would have it the next day or at checkout. I was told this would not be an issue and to not worry about it. Upon arriving the front desk staff was very rude and demanded the credit card, and I was told they could not do anything for me unless I had the credit card. In the future I'd appreciate accurate communication in the unlikely event that I stay at this chain again.
November 18, 2013
Rated 2 out of 5 by Philadelphian An unpleasant facility
Not up to general Sheraton standards. The building is bunker-like and unappealing, the restaurant, bar, and lobby areas surprisingly meager. Proximity to the convention center, Inner Harbor, and Camden Yards are excellent--and one gets the sense that it is the latter that is the hotel's main selling point. A minor complaint: web-site says rooms feature bathrobes, so I didn't pack one. There was none, and I asked at the front desk for a robe, was assured one would be sent up to my room. After two failed attempts I gave up.
November 27, 2013
Rated 2 out of 5 by YRH1 bad service
REQUESTED REFRIGERATOR UPON CHECK IN AT 10:30 PM , CHECKED 30 MINUTES LATER IF IT WOULD BE COMING, CALLED AGAIN AT 12AM TO SEE IF IT WAS COMING WAS TOLD IN ANOTHER 10-15 MIN. TOLD THEM TO FOGET ABOUT IT BECAUSE IT WAS TO LATE AND WAS GOING TO SLEEP, HAD TO THROW OUT PERISHABLE FOOD IN THE MORNING, ELEVATORS WERE BROKEN! HAD TO WAIT FOR A SERVICE TECH TO COME UP AND GET YOU EACH TIME YOU WANTED TO GO DOWN. TOOK A GOOD 15 MIN EVERYTIME YOU NEEDED TO GO . PAID FOR VALET PARKING BUT HAD TO WAIT 20 MINUTES FOR THE CAR AT 6AM.......
October 26, 2012
Rated 5 out of 5 by Nancy517 Best sleep in a long time
I really enjoyed my stay here. The room was so clean, the bed linens crisp and yet fluffy and inviting. The staff helped me with a variety of questions and the kitchen was great making me a sandwich so I could get to my train in time with lunch in hand. Convenient exercise room was a plus.
May 23, 2014
Rated 4 out of 5 by aladoc inner harbor
as always staff warm and helpful. great location,easy to get around.rooms comfortable,clean and quiet,would stay here again.
May 25, 2014
Rated 2 out of 5 by Kelley02 Needs a lot of improvement
For starters, this website page won't let me enter the correct date of my stay. I was there 02/11/2013 not 2014. Our room had a very noisy HVAC unit. Our bed had a large urine stain on the mattress, covered by some type of table cloth material. This is room 727 if you want to go check it out. The hall ways carpet was dirty and needed to be vacuumed. Lastly, during our conference in the Potomac room, the staff kept removing our hot beverages from the table at the back of the room.
February 13, 2013
Rated 1 out of 5 by Cher2Sky I would not recommend this hotel.
The staff, especially those at the front desk, of the Sheraton Inner Harbor hotel were not helpful at all. I booked three rooms there for my family to attend my mother's funeral. They had two of our rooms ready, but only gave us keys to one of them, and the third one wasn't ready despite the fact it was after the 3 pm check in time. They were short and dismissive when we tried to narrow down when the 3rd room would be ready. They need people relations training over there.
September 2, 2013
Rated 4 out of 5 by Lagz Helpful, friendly staff
No, it's not the newest hotel. But from the front desk (especially Rena, and LeRoy) to Larry, who brought us breakfast every morning (he took such care to make sure our order was PERFECT), to the cleaning staff (so friendly), we had a wonderful time. There were a few issues with our room, but too small to mention, and they were quickly addressed. It's walking distance from so many wonderful things to see, and points farther out are easily accessible by water taxi.
May 1, 2012
Rated 5 out of 5 by Sprinkle36 This hotel is in the ideal location
Hotel is close to all local entertainment.
May 23, 2014
Rated 1 out of 5 by BizTraveler no way, stay anywhere else
I was EXTREMELY disappointed in this way, way, WAY overpriced motel. Where do I begin? $185 per night, and they have the GALL to charge for internet access. No accessible plugs in the room, I had to have them send up an extension cord. The toilet seat was as loose as a public restroom. The bed was like a big pillow, too soft for comfort. The pillows were also too soft. Just awful. Priced like a premium motel but I've stayed at motels costing a third of what I paid here that were much nicer. I am presently scheduled to stay at the Starwood property in Austin, Texas, in May, but if Starwood doesn't comp me something big quick I am changing my reservation to another chain.
March 10, 2013
Rated 2 out of 5 by J0549 Stay in February
I am used to better hotels. We were booking for a wedding gathering and several months in advance, it was ask for a block of rooms. It was suppose to be all rooms together but we had rooms on all floors all over the hotel. We had a lamp broken in our room and it took four calls to get it replaced. It seemed like the front desk personel were less than helpful ( except a few). I was hoping you would have had a map of the harbor with thing to do.
February 26, 2013
Rated 5 out of 5 by Jackman2014 Great Stay in Baltimore
As a new Gold member I was very impressed with the level of service provided by the entire staff during my stay in Baltimore.
March 3, 2014