Rated 2 out of 5 by Keyser Hidden fee's and it's DIRTY
When making reservation I asked if parking was free and was told yes. When we checked into the hotel we were charged parking at a rate of $27.50 per night. The room had a layer of dust on the very worn furniture, the toilet had never been cleaned from last guest, tried to get unto Wifi to find a $12.95. The only good thing was the location. If you have an alternative fine another hotel. Also the staff could have cared less that we had been lied too.
October 9, 2013
Rated 2 out of 5 by Matt Bait and Switch
Stayed at Sheraton Inner Harbor Baltimore. Reserved two rooms with two queen beds in each. Rooms were not available so was given one room that connected to a conference room with a queen murphy bed. One person had to sleep on the couch in the conference room. Three of four actually got beds. I've gotten a Gold upgrade before; but this is the first time I have ever received a gold DOWNGRADE or else had to go somewhere else to stay.
April 29, 2013
Rated 1 out of 5 by MyName Time for an update
Other than being in a good location and a friendly staff, there is nothing I can recommend about this location. Torn wallpaper, woodwork with chunks broken out of them, elevator that didn't work (I had to take the stairs down and through the a kitchen to get back to the lobby), walls that are paper-thin (don't expect a relaxing sleep if you have neighbors), and oh my the smell in my room.
January 17, 2013
Rated 2 out of 5 by fred Wifi and Water
My wifi experience was poor. After securing a wifi pass code the service was seriously flawed. A tech came to our room only to verify the poor reception in our room. This was not really an amenity, but only a poor excuse for wifi. We were given a choice to move, but with less than a day left it would have been not worth the option.
Secondly, the cold water coming from the bathroom was distinctly brown in color. This was after I had just brushed my teeth.and taken pills.
Manager was given a sample of the water. A small amount of SPG points have been credited, but suffice it to say very upsetting.
Thanks for reading this.
May 9, 2013
Rated 1 out of 5 by BizTraveler no way, stay anywhere else
I was EXTREMELY disappointed in this way, way, WAY overpriced motel. Where do I begin? $185 per night, and they have the GALL to charge for internet access. No accessible plugs in the room, I had to have them send up an extension cord. The toilet seat was as loose as a public restroom. The bed was like a big pillow, too soft for comfort. The pillows were also too soft. Just awful. Priced like a premium motel but I've stayed at motels costing a third of what I paid here that were much nicer. I am presently scheduled to stay at the Starwood property in Austin, Texas, in May, but if Starwood doesn't comp me something big quick I am changing my reservation to another chain.
March 10, 2013
Rated 5 out of 5 by CJ2014 The staff at this hotel were unbelievable! So accomodating and friendly!
The hotel was beautiful and in a great location in Baltimore. Plenty of things to do by the Harbor and plenty of places to eat. However, my FAVORITE part of this hotel was the unbelievable, friendly staff! If you called the front desk for something, they would take all the time needed to help you with any local tour questions. They would run anything you needed to your room. They even had personal wake up calls, and would call back if you said you weren't ready to wake up yet! They were just amazing, and it reminded me how impersonal other hotels are now-a-days! I would only stay here when going back to Baltimore!
March 8, 2014
Rated 3 out of 5 by Gout Housekeeping
The people we dealt with were almost all very nice. Our only issue in that regards was the housekeepers yelling to each other in the hallways midmorning. My daughter thought there was some commotion but listened for a minute and found it was only a housekeeping issue. Additionally, at over $200 per night, the rooms surely could have been better equipped.
October 6, 2014
Rated 5 out of 5 by JP32 Excellent location, great staff
I recently visited this SPG property the last day of travel in four different SPG hotels in four nights. By far, this was the best property and experience. The staff were friendly and attentive. LeRoy at the front desk was a notable stand out among them for his customer service skills and dedication in follow up.
January 3, 2013
Rated 1 out of 5 by rmani Stay elsewhere
Loud guests, thin walls. Paid for a king sized bed but had to be moved to a room with a queen because neighbors were yelling at 3am. second room the bed was so creaky it kept us awake all night. Extremely overpriced for what it is. Stay at a motel you won't be able to tell the difference.
July 1, 2013
Rated 2 out of 5 by Trickthetm Room had issues
Furniture was beat up. The room was on a corner facing the stadium which had a flashing light the curtains could not fully block. A hole formed when pieces of degrading drywall flew out when the person in the next room hit it with their suitcase. Staff was helpful though.
August 12, 2013
Rated 4 out of 5 by perfperson The staff were great
The hotel is dated and in need of room remodeling but the staff were top notch.
October 8, 2014
Rated 5 out of 5 by Adamandeve Location
This hotel was very nice and clean. The room was spacious plus we had access to the club floor....free drinks and snacks. Great location...Inner Harbor is about a 5 minute walk.
August 5, 2013
Rated 4 out of 5 by AndrewCA Nice hotel, receiving department needs work
The hotel facility is very nice. It is close to the convention center, the waterfront, and nice restaurants. The staff is generally friendly.
My single biggest disappointment was with the receiving department. We ship a pair of crates to our hotel for each trade show we attend. We called the night before to confirm that "2 packages" had arrived under my name as UPS tracking indicated.
The morning of the trade show, only one package could be located. I described it in detail, but this did not help. We waited for an hour at the front desk, then finally had to set up for our trade show without our promotional signage.
45 minutes into the show, I got a call informing me that the box had been found. The label bearing my name had apparently become separated from my box. I had to haul the crate to the show floor and set up while the show was in full swing.
We were without our signage for over 10% of the show. This could have been much worse, but should never have been a problem in the first place. UPS was able to deliver our box across the country to the hotel site, only to have Sheraton drop the ball in the last 100 feet.
October 6, 2014
Rated 1 out of 5 by Jerry2345 Wanted to pack up and leave, but had a conference.
I was very unsatisfied with my stay and would not stay at Sheraton again. It was a shame because the local it great. Here are a few reasons:
1- when approached the front desk to check in, staff made us feel like we were bothering them. Also didn't care to call us when our luggage arrived late from the airport (was lost) We had to go down and ask one of the door guys and they helped us.
2- Room was dirty. Floor looked like it had not been touched. Dirty top covering of bed. Window ledge was caked with dust (beautiful view, but when I pulled back curtain it was not pretty). I would suggest a deep clean.
3-Requested a few extra towels, took an hour and a half and another phone call.
4-Workout room was dirty, dusty and lacked items stated in the "new and improved facility."
5-Overall unclean, finger prints all over front doors, and shining fixtures. Didn't want to touch a thing.
Positive, shining hope... the best part was the door staff, the guys were friendly and kind, didn't know much about local coffee shops or food, but sweet guys.
Also, the conference workers were so nice and provided great service. They all worked hard and did their job well. Kudos to door staff and conference workers, they saved the 5 days we had to be the hotel.
November 14, 2013
Rated 3 out of 5 by Wynnesayer Disappointed
I was extremely disappointed with how the hotel handled my stay. I had booked 2 rooms and I am a Starwood Gold member. I arrived at checkin at 4:30 pm and was told that my room was not ready. I was shocked since rooms are supposed to be ready at 3:30pm and we had an event that we were attending which required us taking a shower, changing our clothes, etc. I asked if there was any thing else available and she said no. I complained again and somehow the clerk was able to come up with a room. We had booked the Club floor-she did not tell me where the club room was-what the benefits were to being on the club floor and basically just dismissed us. That experience colored the rest of our stay there.
September 26, 2012
Rated 4 out of 5 by mbg8 Great Sheraton
This property was much nicer than expected. It was clean, well maintained with friendly staff. One of the better Sheraton's I've stayed at. Excellent location for proximity to Inner Harbour, Camden Yards and M&T Bank Stadium.
October 4, 2014
Rated 5 out of 5 by gale12 A hotel with a personal touch.
I was very happy with my stay at the Sheraton Inner Harbor. I travel almost every week of my life and have never felt the need to write a review for a hotel until now. The rooms were very comfortable and clean including the bathrooms. In addition to the hotel restaurant here is a comfortable bar and an attached high end restaurant. Finding Starbucks coffee available to make in my room was a nice surprise. Parking is also very convenient. With that said, what prompted me to write this review is the staff. They were extremely friendly and made a point to make me feel special. I felt like they wanted to go above and beyond to stand out in this way and want their guests to return because of it. It worked.
March 7, 2014
Rated 2 out of 5 by anth19 rooms need to be updated
Rooms were dirty and needed updates. bathroom shower head had no strength, and wasn't fully clean. room temp could not be modified, only a fan would turn on.
October 3, 2014
Rated 2 out of 5 Room not available and slow valet
I arrived at 7:00 to find no rooms were available. They offered to comp my parking which I appreciated but I would have rather had a room to check into and change before grabbing dinner. The service in the Oriole bar/grill was excellent which took my mind of not having a room ready. I valeted my car which I will not do again because it took them 15 minutes to bring it around the next morning making me a few minutes late to a business meeting. I'm a platinum SPG member and this is the first time I have had this type of negative experience at any of the hotels I stay at.
January 11, 2013
Rated 1 out of 5 by SS2014 <<<<< Horrible desk staff >>>>
Bell staff was great thats about the only thing I can say that was good about our stay.. front desk manager and staff were very unprofessional and gave me and my family a take it or leave it attitude when they told me my room was not ready... (we checked in 3 hrs after normal check in time of 3PM) I have three kids ... I would not recommend this hotel if your staying in area, you have several different hotels all in same area that are equally priced
July 21, 2014
Rated 2 out of 5 by KarlaCMD1 This hotel is in a great location for the harbor and stadium BUT....
If you are looking forward to being treated like you are the most important person they have seen today you will be disappointed. At check-in there was a long wait due to only two staff behind the desk and several customers waiting in line. Hoping it would be better at check-out since I was meeting family, I still had to wait while two people waited on customers and a third made several phone calls continuing to ignore me waiting in line. It was a simple check-out...my account was paid in full and I only wanted to hand in the keys. I was NEVER recognized as a STARWOOD Preferred Guest even though there seemed to be a sign at the counter but no one was ever there. Please make me feel like you were glad I visited your establishment the next time!!
August 26, 2013
Rated 2 out of 5 by YRH1 bad service
REQUESTED REFRIGERATOR UPON CHECK IN AT 10:30 PM , CHECKED 30 MINUTES LATER IF IT WOULD BE COMING, CALLED AGAIN AT 12AM TO SEE IF IT WAS COMING WAS TOLD IN ANOTHER 10-15 MIN. TOLD THEM TO FOGET ABOUT IT BECAUSE IT WAS TO LATE AND WAS GOING TO SLEEP, HAD TO THROW OUT PERISHABLE FOOD IN THE MORNING, ELEVATORS WERE BROKEN! HAD TO WAIT FOR A SERVICE TECH TO COME UP AND GET YOU EACH TIME YOU WANTED TO GO DOWN. TOOK A GOOD 15 MIN EVERYTIME YOU NEEDED TO GO . PAID FOR VALET PARKING BUT HAD TO WAIT 20 MINUTES FOR THE CAR AT 6AM.......
October 26, 2012
Rated 2 out of 5 by fleetway Trouble with communication
While adding an addional room onto a reservation at the last minuet with the hotel was very easy, there was an issue upon checking in. I made the reservation using the number listed on the website, and asked after giving the credit card infomation for the reservation if I would need the card upon checking in, because I was coming down seperately and I would not have it upon arriving, however I would have it the next day or at checkout. I was told this would not be an issue and to not worry about it. Upon arriving the front desk staff was very rude and demanded the credit card, and I was told they could not do anything for me unless I had the credit card. In the future I'd appreciate accurate communication in the unlikely event that I stay at this chain again.
November 18, 2013
Rated 2 out of 5 by Philadelphian An unpleasant facility
Not up to general Sheraton standards. The building is bunker-like and unappealing, the restaurant, bar, and lobby areas surprisingly meager. Proximity to the convention center, Inner Harbor, and Camden Yards are excellent--and one gets the sense that it is the latter that is the hotel's main selling point. A minor complaint: web-site says rooms feature bathrobes, so I didn't pack one. There was none, and I asked at the front desk for a robe, was assured one would be sent up to my room. After two failed attempts I gave up.
November 27, 2013
Rated 3 out of 5 by Azzamy Old hotel but great staff and hospitality
The hotel was very old, they tried to renovate it but still looks old, bed and mattress and linen were 5 stars quality, staff were extraordinary and extremely friendly and helpful , food was so so, main restaurant was bad, smelly and bad quality food , drinks were ok also, Meetings rooms were cold and the sound system was very bad, they need more professional people, I would only recommend it cuz of the staff
September 20, 2014
Rated 2 out of 5 by Kelley02 Needs a lot of improvement
For starters, this website page won't let me enter the correct date of my stay. I was there 02/11/2013 not 2014. Our room had a very noisy HVAC unit. Our bed had a large urine stain on the mattress, covered by some type of table cloth material. This is room 727 if you want to go check it out. The hall ways carpet was dirty and needed to be vacuumed. Lastly, during our conference in the Potomac room, the staff kept removing our hot beverages from the table at the back of the room.
February 13, 2013
Rated 4 out of 5 by Lagz Helpful, friendly staff
No, it's not the newest hotel. But from the front desk (especially Rena, and LeRoy) to Larry, who brought us breakfast every morning (he took such care to make sure our order was PERFECT), to the cleaning staff (so friendly), we had a wonderful time. There were a few issues with our room, but too small to mention, and they were quickly addressed. It's walking distance from so many wonderful things to see, and points farther out are easily accessible by water taxi.
May 1, 2012
Rated 2 out of 5 by J0549 Stay in February
I am used to better hotels. We were booking for a wedding gathering and several months in advance, it was ask for a block of rooms. It was suppose to be all rooms together but we had rooms on all floors all over the hotel. We had a lamp broken in our room and it took four calls to get it replaced. It seemed like the front desk personel were less than helpful ( except a few). I was hoping you would have had a map of the harbor with thing to do.
February 26, 2013
Rated 5 out of 5 by HGM3 Can't Believe The Personal Treatment
What a great stay. From the moment I checked in, everyone that I dealt with was great. Since there was a hurricane starting to come in, they bent over backwards to make me feel welcome and safe. The guest services, front desk, and restaurant folks were the BEST! Thank you for treating me like family and taking care of what was needed in this situation. Thanks to Laurie for working with me on catering and all the front desk folks
November 5, 2012
Rated 5 out of 5 by PrincessCherry I felt like a Princess.....
The staff was very accommodating upon check in, valet car service for only a few dollars more than parking myself, concierge luggage storage after check out but before departure.
What really impressed me the most, was that there was valet servicemen waiting at the entrance from the convention center to call for my vehicle so that upon my arrival in the lobby it would be ready for me out front.
My only suggestion would have been a buffet lunch established for those of us on a shorter lunch break. Soup, Salad, Wraps or mini sliders/sandwiches, Fish or Mini Crab Cakes etc. I heard several people want fresh crab cakes but were worried about time.
All the food, from the breakfast buffet to served lunch was amazing. The service staff in the restaurant was very understanding of the time cruch my fellow guests and I was on.
Again, thank you for making me feel like a Princess..... I didn't want to go home.
March 18, 2013