Rated 5 out of 5 by Glf7 Very pet friendly
Was great having a nice place to stay with our two Dachshunds. Room service food was excellent - far exceeded our expectations.
December 24, 2012
Rated 4 out of 5 by Starnight295 the staff was professional
This hotel seemed very nice. I am a gold member and I was not clear on their specific poicies on an upgrade. Apparentally they did not have an upgrade on the last day of my stay so they would not give me one for the first 2 days.Although I had a nice room I thought I had one with a different view for my balcony.
October 25, 2014
Rated 3 out of 5 by AngieAlpharetta Not worth the money
Very disappointed, this hotel is not worth the higher price tag. It's a bit of an older hotel and needs some updating. You have to pay extra for internet. They put us in a handicap accessible room with no refrigerator. The ice machine was way far away and the ice bucket was ridiculously small.
I booked online, but later found out there was a discounted group rate for the event I was attending. We called to see if they could give us the discounted rate and they would not. We are even signed up for their "preferred" program... oh well.
May 7, 2014
Rated 5 out of 5 by SonomaSusan Welcoming rest for the weary and a pleasant surprise
The staff at this hotel is friendly and kind beyond belief. From check in to dining, they treated me extremely well. The SPG recognition is terrific here, but I saw they they treated everyone that way. I was comped a free appetizer, a room upgrade, breakfast, and just pretty much treated like royalty. And the food was surprisingly good. The shrimp and grilled peach salad appetizer was worthy of a five star restaurant. The location isn't exciting but this is just the place for you if need airport convenience. Stellar serviceable around.
October 26, 2013
Rated 1 out of 5 by Twidget HORRIBLE STAY
One staff made a fool of himself by trying to defend the Hotel's policies. The staff did their best by the policies, and the problem is NOT with them, but rather Sheraton's polices. $85.00 a night. I've stayed in similar hotels (RECENTLY) that were the same price. Here's the difference: Free internet, Free breakfast and refridgerators in EVERY room. NOT ONE of those applied to this wannabe hotel. $9.00/day for SINGLE CAT 5 drop of a 10 base T internet service? That's hiway robery. It should be FREE, or no more than $3.00 a night IF you lower your room rates to compensate.. The price of the restaurant in the hotel was outrageeous. The ONLY thing that saved this hotel was great staff. Had they been rude, this hotel might have been speaking to my lawyer...
November 25, 2012
Rated 5 out of 5 by Norm Music City Sheraton a Hit
From the moment I checked in, I found the staff, accomodations, restaurants all outstanding.
My Starwood Preferred Guest account had expired and the person at check in asked if I wanted it reactivated, which was done immediately.
The room was luxurious, clean, comfortable and quiet. I especially liked the program in whcih I could decline housekeeping selectively. This is certainly in the spirit oif sustainability. The total smoke free environment was a major plus for my wife and I (as she is allergic to cigarette smoke.
The buffet breakfast in the restaurant was excellent and good value for the money with a good variety of choices. The box lunches we had on each day of our stay in the meeting area were also excellent.
Finally checking out was a snap.
January 4, 2012
Rated 5 out of 5 by Lakearea Wonderful Hotel
My husband & I have stayed at this hotel several times over the past 8 yrs. The reason we choose this particular hotel is for the over & beyond friendly staff ,as well as the accommodations.I can not speak highly enough of how the staff go out of their way to accommodate & be nice to you. Tess,& Mike at the front desk treat you just like family. My husband has treatments downtown at Vanderbilt ,so it is out of the way to stay ,but well worth the drive & time to stay at this hotel.We have appreciated all of their kindness & help thru out these yrs. We will continue to stay at this hotel no matter the distance from our business.We also only live approx. 2 hrs. from Nashville,so it says alot about this hotel with us staying even living that short of distance.
October 21, 2013
Rated 3 out of 5 by VFWlady Hotel has some issues
We were a medium size convention with most everyone checking in close to the same time. There is a definite lack of bell carts to transport luggage and a serious lack of bellmen to assist.
Banquet food was AWFUL. Steaks were either raw or over-done. And the vegetables which were supposed to be steamed were absolutely hard as bricks. If I wanted to eat raw veggies, I would have had a dip to go with them!
Good things: Free wi-fi for Starwood members is awesome. And the meeting rooms were super.
June 23, 2014
Rated 5 out of 5 by Gregg792 Staff
You have a great staff at all levels. very helpful when asked, helpful when not asked. each took responsibility and quickly helped or answered questions when I need them. Great Job
October 24, 2014
Rated 5 out of 5 by marywe Wonderful Experience
Our stay at Sheraton Music City was very nice.
Staff was very friendly, helpful and knowledgeable. Our room was very clean and well furnished. It would have been nice to have a second luggage stand.
Even though this property is near the airport, we were not disturbed by aircraft noise.
The only thing that was a little disappointing is that we requested a king bed, but were given 2 double beds.
We would definitely recommend this hotel to anyone and would stay there again.
June 23, 2014
Rated 4 out of 5 by Tommy2801 Unsecure
I left my room on the last day at 8a.m. to attend a meeting downstairs in the conference room and left my packed suitcase and other items in the room as checkout was not till noon. When I returned at 10:30 I found my room door propped open by the house cleaning sfaff along with other doors to other rooms down the hall but could not find a staff member. This concerns me that they would open my room and leave it unsecure ans anyone could of walked in and took whatever they wanted and I am sure I would of been told the hotel is not responsible. This really concerns me. I notified the front desk and was told they should not have done that and he would ask the housekeeping supervisor. I don't know if he did or not.
October 3, 2014
Rated 2 out of 5 by Curmudgeon Night Thumping was disruptive.
People in the next room were bound to win a prize with the thumping late at night that was disruptive to say the least. or this reason I would stay somewhere else.
The noise from the hallway was too loud late at night.
The food was very good at the restaurant. The waiters in the restaurant were very nice and helpful. The people at the front desk were top notch at their job and helpful. The maids were friendly.
July 23, 2014
Rated 1 out of 5 by Smith46 Issues with personnel
We stayed at this hotel overnight and we had some issues, we later called the hotel with no help at all, I then left a message with the supervisor 2 days ago to call as soon as he received my message, no call back. So no matter how much money you spend while you stay here apparantely that is there only concern, they have your money and you have checked out so we don't have to worry if you had issues while you were here or not. Will not ever stay at this hotel again and I wouldn't recommend it to anyone.
December 9, 2011
Rated 4 out of 5 by RJPJL Issues with the hotel
We book a 2 room suite and when we got to the hotel they don't have any 2 room suite in the hotel. what they have is a larger room with a king bed and a pull out couch. My husband and I were traveling with my sister and we needed to seperate sleeping areas. We were stuck and had no ther choice.
October 21, 2014
Rated 5 out of 5 by FloridaNative1 You'll like it here - we did.
My daughter is a student at Vanderbilt University and this is our third long term stay here after 3 previous stays at the Sheraton Nashville Downtown.
While we always enjoyed our stays at the pricier Sheraton Downtown, we've found that the Sheraton Music City offers a comfortable, quality experience, not far from downtown and at a much friendlier rate, especially when you consider parking is free here versus @ $25 per night downtown.
The staff here is professional and very friendly - they understand the hospitality business. I've always felt at home here.
They provide excellent recognition to SPG Platinums and have been very open to reasonable requests to make our stay more comfortable.
The pool / patio area is quite well landscaped with a fountain and beautiful flowers and trees. The club lounge, public areas and gym are within / above standards and while we were here, the hotel was undergoing a soft goods renovation of the rooms. Smoked salmon on the breakfast buffet was an unexpected, welcome touch.
For an airport hotel, the property is quite spacious and feels secluded. Yet it really is convenient to BNA and downtown.
As a weekly traveller and SPG Platinum, I highly recommend the hotel for location, customer service and value.
August 22, 2014
Rated 3 out of 5 by Quino The food department of this hotel is not up to SPG standards.
Although the hotel overall is indeed a 4 star hotel the food areas are less than desirable for lack of service, lack of alternatives from which to select and bad service. This hotel is good for sleeping and nothing more.
October 22, 2014
Rated 5 out of 5 by Peggy317 Nashville Getaway
We had a great stay in Nashville. The front desk people were very friendly and could not be more helpful. The bedding was extremely comfortable. Breakfast buffet was delicious and servers were great. The pool area was very comfortable and loved the balcony. Would definitely stay again. Great weekend all around.
July 28, 2014
Rated 5 out of 5 by st328 One issue
The person at the front desk who checked me out was not accommodating. I was part of part of the master list of the AME Church. I was troubled that with all the business we have given the sheraton he didn't mind charging us a fee for my checking out. He was not kind about it and wasn't concerned about our organization. His policy was correct but his attitude was sarcastic. Not a good look for a great corporation.
June 27, 2014
Rated 2 out of 5 by ayeamme Poor Customer Service Responsiveness
I reserved this room out of many available in the Nashville area because of the Sheraton reputation and an indoor whirlpool. After settling in to my room, I learned the whirlpool had been drained of water and was nonfunctional. I was offered a free appetizer for my trouble. That's it. I had already eaten dinner. Appetizer of no use. I asked for other considerations and was denied. They should inform guests at checkin of nonfunctional amenities. I won't stay here again.
September 13, 2013
Rated 5 out of 5 by ToniCTravelAmeniti1 Convenient and Better than a Category 2
This property is my favorite spg property in Nashville being close to the airport and downtown. It is better than most Category 2 properties. It is stately and nice.
I just stayed there the last couple of nights. Automatically upgraded to Club level. Room was nice. Service good. Excellent value when using points.
The only problem: I was chargerd twice for my stay and even though it was eventually refunded I received no explanation and no apology. Make customers happy!
August 9, 2012
Rated 4 out of 5 by dick82 this hotel is close to airport and good shultte servic
The hotel and staff are very accommodating they act on requests as soon as possible . The restaurant has good food and service . But now for the down side the air conditioning was set to low .If out of room had to wear jackets out side of that we enjoyed our visit
October 19, 2014
Rated 4 out of 5 by RDen Hotel service and experience has improved
I've stayed at the Sheraton in years past for Tennessee State University Homecoming weekend and each year I was very disappointed in the service and how alumni were treated. My stay this year was so much better. Hospitality at the registration desk has improved greatly. My only concern was that there was no after party on Saturday night at the hotel following the football game. It was quite out of character for a TSU Homecoming weekend, especially following a victory. I was told that there was a lack of cooperation by the hotel. Therefore, no party to be had. Event facilities for the other activities were great. I just believe that the Sheraton should be more agreeable, considering the money that we bring to the hotel at this time.
October 1, 2014
Rated 3 out of 5 by kstever Service a bit more tired than the property
This was my first stay at this hotel. In no particular order: spacious public areas; comfortable room (a little musty upon entering); great workout facility; and convenient parking.
Asked to stay an extra night, yet the tall, young man at the front desk let me know that I had to pay a higher rate; the hotel was nowhere near capacity. Instead, I checked-out and stayed at another Starwood location for much less than I was willing to pay there. To add insult to injury, I was charged for internet services even though the same desk clerk clearly stated upon check-in that I needed to accept the charges when logging on, but those charges would be credited upon check-out.
As a business traveler, I expect convenience and service. Give me a reason to pay more and I will; overcharge me and I will just go elsewhere versus spending my time arguing over 20 bucks.
July 23, 2012
Rated 5 out of 5 by flygirl31 Almost "cash cab"
Ok, the hotel is very nice...the bar, the restaurant , the pool...but the evening van driver takes the prize. He hosted a trivia game complete with hilarious emcee-ing. Normally, I'm not a fan of the van ride...too much of a backseat driver but that's a personal problem!...but this ride was easy, breezy and lots of fun! Thanks for a good time.
June 25, 2014
Rated 2 out of 5 by mmc13 Wirtgen America
Overall hotel is nice it seems getting the corporate rate with in two weeks of staying is very difficult and the service at the bar area and prices for drinks is outrageous.
I don't think it is as much the servers issue as it is the layout and limited space around the bar.
Maybe a larger bar is needed
June 28, 2014
Rated 1 out of 5 by MM1234 Terrible Hotel especially the rooms
i was able to hear EVERYTHING that was going on in the rooms next to me. the walls were extremely thin and i couldnt sleep all night, i heard the tv next door, there phone ring, there door shutting, the toilet flushing, and all there conversation. I am VERY dissapointed in my stay and the hotel in general. I would want a full refund that's how mbad the room was. Please have the hote manager contact me.
December 11, 2012
Rated 5 out of 5 by Lakearea wonderful hotel
I can not speak highly enough nor enough wonderful comments about this hotel.It begins right from the greeting & help from the bellman,& continues on to the staff at the front desk.Tess at the front desk is a wonderful,professional and all around exemplary employee.She has always gone over & beyond to help !!.She makes you feel as though you are the only guest in the hotel.She deserves all great accolades for the person she is and job that she does.Ryan & the other staff members are professional & beyond helpful & warm feeling as well.I highly recommend this hotel every chance I get to others.This particular hotel & staff should be awarded the highest awards and acknowledgements for the wonderful job they do.I also have seen how wonderful they are to other guest which is impressive as well.In 9 yrs. of staying at this hotel(28 times) I have never felt to say one bad comment . We appreciate the wonderful care that is given to us each and every stay & always look forward to our next stay with them.
June 23, 2014
Rated 5 out of 5 by PistolPete33 Great Hotel Coupled With Great Service
By far the best Sheraton that I have ever stayed at. To date this is one of the the only SPG hotels which I haven't had to beg for the complimentary suite upgrade perk for platinum members. Front desk staff were awesome, suite was amazing and spotless and the food at the bar was top notch. Highly recommended and if I am ever in Nashville again I know where I'll be be. Thank you
March 20, 2014
Rated 1 out of 5 by KINGDRAKE27 Old rundown hotel
The service was horrible. People at the front desk have attitude problems. Holes in the ceiling and bugs in the rooms. If you want to go somewhere for Halloween than this is the place to go..... Michael Myers will probably be at the front desk.
June 27, 2014
Rated 5 out of 5 by Boog49 Great Food
The Breakfast Buffet was the best
July 23, 2014