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1 quarto 1 Quartos , 1 adulto 1 adultos , 1 criança 0 crianças
Rated 4.2 out of 5 by 153 reviewers.
Rated 4 out of 5 by Sheraton Resort Steamboat Great location, customer service and facilities. For the price, more quiet in the rooms would have been nice - activities in the adjacent bathroom woke me up. August 22, 2014
Rated 5 out of 5 by A great nights rest Room was very clean and nice. One of the better nights sleep due to the bed than other competitors. I would definitely stay here again. August 22, 2014
Rated 2 out of 5 by Disappointed with 80s Era Condo From the reservations process (which was so hurried I chose the wrong departure date and had to call back and change it - and then was not extended the extra day but rather given ANOTHER reservation - which caused our keys to be deactivated the last day, and other problems at check in) to the stay in this really dated condo, I was disappointed for the money. This was an over $500+ per night stay - and we were given a different condo than requested (I requested 2 rooms - one king and two queens) and we were given room 710 - facing the mountain (very nice view but no deck to enjoy it from) and it had three bedrooms with one of them being in a sort of attic. The decor was extremely dated. The DVD didn't work (so we were forced to purchase $16+ movies), lightbulbs in the fridge and throughout the condo were burned out, the microwave start button is so old you have to massage it to get it to go. The television is mounted so high you get neck strain from trying to watch. At checkin we weren't told that everything that would normally be in a book in the room was on the television - so we had to keep asking questions and finally one nice person told us to look on the television for all that information (which was actually incorrect - saying check out was 10am and it was really 11AM) - etc. Anyway - all in all it is a nice location on the mountain but the condo itself needs massive upgrade in functionality and decor. We were bummed. August 18, 2014
Rated 5 out of 5 by All your needs Excellent facilities with views to match. Great place to meet all your needs. August 18, 2014
Rated 4 out of 5 by Mixed Feelings The room they first gave us was occupied. Thank goodness the bell hop opened the door, not us. They fixed it to a different room, which was fine. Appreciated the refrigerator. Found the parking to be very hard since we have a Toyota Sienna minivan. Your spaces were not designed for large vehicles August 12, 2014
Rated 5 out of 5 by Love this hotel When in Steamboat, this is the place for me. August 11, 2014
Rated 4 out of 5 by Expensive but nice I guess everything at Steamboat is expensive. The hotel was nice - the TV was in and out a lot. Lots of amenities - would have been nice to have a microwave in the room. August 11, 2014
Rated 5 out of 5 by Great Hotel -BUT! The Resort, Service or Staff could not be better. Buyer be ware. This is a Pet Friendly Resort. I did not take this as a warning. They need to decide if they are running a hotel or a Kennel. I don't need my crotch smelled or hand licked in the elevator. I dont want to wonder if a dog slept in my bed the night before. I resent having to move over in the hall for a dog as we pass each other. I dont like my car tires watered by other guest cute pets. It is a good showcase for the "haves" to flaunt their pets and put on display the better life they are able to provide than a lot of working American families can provide for Americas young children. August 11, 2014
Rated 5 out of 5 by Perfect location Great staff. and the most comfortable bed. August 11, 2014
Rated 5 out of 5 by Fantastic Stay! I do not think I have ever stayed in a hotel where the staff was so responsive, courteous and pleasant! The room was fabulous and the view was great. Thank you Sheraton for making me and my family's stay memorable! August 5, 2014
Rated 4 out of 5 by Light on Staffing But Great Stay We stayed at the Sheraton - Steamboat for 2 nights. My comments are as follows: Cons: - No fan in hotel room bathroom...thought this was mandatory/code. - Bed was fabulous (pillows, bedding, etc.) BUT I awoke with a back ache both mornings. Mattress? - No valet to greet us at arrival; confusing. Car in front of us was parked at front door so we pulled in behind it. My husband checked us in. I sat there for 10 minutes waiting for someone to assist with luggage. My husband came out and still no valet. He had to go back into the hotel to find one. - First night dinner on patio at Saddles at 5:30 started out great. Very nice server; good food. Started getting busy; she didn't offer dessert menu so we asked. We waited to get menu. We waited for her to rtn to take our dessert order. We then waited 45 minutes for dessert. It never came so we had to track down the restaurant manager and asked him to adjust our bill. He comped our meal and apologized which was very much appreciated and said he was sorry he hadn't staffed appropriately. It wasn't the server's fault; she was slammed. The delay affected our evening schedule. 2 hrs for dinner is unreasonable when it involves a salad and a cheeseburger plus dessert. - Upon approaching restaurant for breakfast both mornings there was a sign saying, "Please Wait to Be Seated". Both mornings nobody was there. The 1st time I ventured into the restaurant to find someone. The 2nd time we just went right in and sat down. It wasn't very busy; really no excuse. - Upon checkout, I wanted to view the bill and there was one couple in line ahead of me checking in and one associate at the front desk. I waited about 10 minutes for someone else to come out to help. This occurred because the AWESOME valet guy (I wish I got his name as he was very nice) saw me waiting and asked me what I needed and went in back to get another associate to assist me. (a manager) PROS: Awesome reservation agent who got us a nice room and a good deal. Thankyou. Nice hotel. Clean, comfortable and very friendly staff. For it being almost "full" we didn't have any noise problems which was a pleasant surprise. We also liked the location close to the mountain and all the activities. Watching the mountain bikers was fun. SUMMARY: Appropriate staffing was an issue throughout our stay; otherwise very pleasant experience. August 4, 2014
Rated 2 out of 5 by Classic bait and switch When getting my reservation I was quoted one price with no ability to cancel my reservation as it was for the same day. As I was driving I asked them to email me my confirmation number, I was quoted 179.00 or for a mountain view 199.00 plus a 20.00 resort charge I asked for the room with the view. Upon arrival I looked at my confirmation to look up the address, as I was told their were two Sheraton's in Steamboat, I saw that my room rate was now 289.00. When I asked the front desk about it they told me it was booked through the resort system or something to that affect, and their hands were tied, they suggested I call them direct next time when I asked them what the "direct number" was they gave it to me and I said as I showed them my phone log you mean this same one, They had no response or explanation as why it was diverted from them when trying to get the reservation. As for the room the fan didn't work, dirty glasses were out on the balcony, we couldn't even be sure if the towels, or linen were clean. It was bad enough that I didn't bother to talk to what ever manager was on duty, I'm contacting corporate. August 4, 2014
Rated 4 out of 5 by Shuttle was priceless Loved the shuttle that provided transportation to and from concerts and resteraunts. The shuttle drivers took good care of us. Loved the complimentary water bottles in our room every day. The Green Program is very environmentally good. We did not need our room cleaned everyday and we appreciated the drink voucher. August 4, 2014
Rated 5 out of 5 by Plenty of true TLC and professionalism Our family had a wonderful stay. There was immediate response to any needs expressed. The room was attractive, roomy, and had everything we needed. It was so quiet at night; we heard nothing and slept deeply, even though it was the week of the baseball tournaments. We absolutely loved the grounds with the family fun atmosphere; plenty of room to play frisbee, skateboard, and relax. Thanks for everything! August 2, 2014
Rated 3 out of 5 by Sheraton at Steamboat Springs Room and bathroom need some deep cleaning; the age of the hotel is beginning to show. Light bulbs in the large lamps in the stairways off from the lobby need to be replaced. Security bolt on the bedroom door was broken; the bottom portion was not connected. Hotel service engineer spent over 1 hour (successfully) working on the room door latch so that one didn't have to use brute force on the door handle (difficult for an elderlly person with arthritis) to open. Shower drain needs some general cleansing, so that one is not standing in 2-3" of water within 1 minute of starting the shower. July 29, 2014
Rated 3 out of 5 by needs improvement I called down for extra towels since there were not enough in our room for the amount of people staying, and three hours later I had to call again. This hotel also needs to work on their no smoking in hotel rooms policy. The people staying next to us were always smoking on their balcony which restricted us from going out on to our patio. Calling down to the front desk for assistance with this problem resulted in nothing. No action was taken. July 28, 2014
Rated 4 out of 5 by Great location. This hotel has a great slopeside location. If you don't find what you want around you they have a shuttle service into town too. Very pleasant. July 27, 2014
Rated 5 out of 5 by Better than ever! In my top five of places to stay for sure. Seams like it gets better year after year. July 26, 2014
Rated 5 out of 5 by Can't get enough As always this is an outstanding faciltiy with friendly staff that take care of your every whim and then some. Room are very lovely and walls are thick so you never have to worry about that baby crying in the next room because you can't hear it through those lovely walls. So many things to do for you, children and family - just fun all the way around. The atmosphere is very welcoming. In this hotel you and your family the most important thing to the staff. July 26, 2014
Rated 5 out of 5 by Great location Our stay was very nice. We did not eat and cannot comment. The housekeeping department did an excellent job. July 26, 2014
Rated 5 out of 5 by My favorite hotel in Steamboat Hae visited theis hotel for business and pleasure and they have exceeded my expectations every time. July 23, 2014
Rated 3 out of 5 by Needs Work My family and I were staying at the Sheraton for the soccer tournament. When it was time for bed, I readied the pullout bed, only to discover the sheets were not changed/cleaned from the previous guests. Sheets were visibly dirty. In addition to that, the dishes in the dishwasher were dirty too. We expected more from the Sheraton. July 23, 2014
Rated 5 out of 5 by Perfect Location If you want to step out of a comfortable hotel with many amenities, onto a chairlift or Gondola to ski, or immediately be moments from seeing deer and hiking nature trails.... this is the place for you. July 21, 2014
Rated 5 out of 5 by great Hotel Very nice hotel, great location with a lot of recreational services. Good staff. July 21, 2014
Rated 3 out of 5 by over priced for such a small room For $289 +20 resort fee per night I expected a large comfortable room. The king size bed barely fit in the room. July 21, 2014
Rated 5 out of 5 by Great One Night Layover We normally stay at the Sheraton Steamboat during ski season every year as a destination resort. However, last week on our way to Provo, Utah, we stayed at the Sheraton as an overnight stop. It was superb for this purpose - very easy access off US40, dog friendly which is important to us since we travel with our lab, and the same suberb service and rooms we have always loved at this hotel. Starwood members should keep this hotel in mind if you're traveling through Steamboat Springs and need a place to stop. July 21, 2014
Rated 5 out of 5 by *Wonderful* The Sheraton, was nothing less than exceptional, The town and facilities are beautiful and made my experience one to remember. I think the pillows alone were the most comfortable that I have ever had at a hotel, literally like clouds for my head! Thank you Sheraton for the wonderful accomidations! July 21, 2014
Rated 5 out of 5 by Good facilities and beautiful setting Very nice setting for Sheraton-Steamboat. I was attending a business meeting and the conference room facilities and service was very good. They did an excellent job hosting our evening hospitality functions and the staff was very responsive and polite. Good hotel to recommend for business or pleasure. July 17, 2014
Rated 4 out of 5 by Great Location Everything was very nice, all the accommodations and restaurants were exceptional. The problem occurred when we went to E3 Chophouse for dinner and took the shuttle bus. We had the restaurant call at 10:45 pm to have the shuttle return and were told they would be there in 15 minutes. The restaurant was to inform us when they arrived. We decided to go our front at 11:05 pm and wait, by 11:10 pm we called and found out they claim they drove by twice and gave up, no one came in to check and it was well before the 15 min. time quote. We were then told we were on our own the service was stopped at 11:00 pm. We asked for the MOD and there was none! No MOD! We ended up taking a taxi back which we gave the driver a $20 bill for nine of us. Very unprofessional and unacceptable the way this aspect was handled and I still get a bad taste when I recall the event. Everything else was spot on and very nice. July 17, 2014
Rated 3 out of 5 by Not quite what we hoped for….. We visited over the 4th of July holiday, our 27th anniversary. The hotel is beautiful and the rooms wonderful, but the restaurants and food quality leaves more than a little to be desired. As part of our room package we had a free breakfast buffet with each night (3 total nights) after the 1st morning of cold food (which the staff begrudgingly replaced) and what tasted like frozen potatoes from a fast food place, we didn't go back. When I'm told there is a breakfast buffet, I assume that there is an omlette station, waffles, etc. This was more of a glorified continental breakfast. So that left us with having paid for 2 mornings worth of breakfast that we got no value for. Second day, we decided to have lunch on the patio rather than going off site. Big mistake! Not only were the nachos, a pretty simple dish but still $16, a pile of chips with some shredded cheese on top, broiled beyond recognition unless you like rubber cheese but my husbands chicken sandwich was raw inside. This isn't an exaggeration, he cut the sandwich in half and it was raw. Awful! The waitress apologized and asked if he'd like a free drink or dessert! Really, drink or dessert? She off-handley mentioned that the cook was having this problem and had been in trouble for it yesterday. So glad to hear that a guests safety regarding undercooked food was being taken seriously! The manager came over and apologized, she said it wasn't acceptable, but beyond that, what else could she do. We walked out, yes, free of charge, but also without having eaten! The pool at the hotel is not the one pictured! It's important to know and is pretty disappointing. I get that pools aren't on the top of the priority list for many mountain hotels, but this very small pool surrounded by concrete is lacking any appeal. There are no potted plants, umbrella's for people to sit under and you have to fight for enough places to sit. Very disappointing! C'mon Sheraton, invest in making the pool bigger to accommodate more people, you have the space for it! The room was the only saving grace, and we were glad we had a kitchen in ours but going to the grocery store on vacation wasn't really in the plans! I was on vacation, cooking wasn't on my "to do" list of things! I still think we'll be checking out other hotels in Steamboat before visiting the Sheraton again, which is a shame, as the location and views are great but they're sitting back and assuming that's enough to keep guests coming back. This guest is going to look for other options. July 13, 2014
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