Rated 2 out of 5 by jfg2003 Dank, depressing property
This property is bottom 3 of any I've stayed at in my 10 years as a Platinum guest. The staff were friendly, the gym was good, and the Indian restaurant was great. But those positive things cannot offset the faint musty smell of this depressing building. 100% of the rooms in this low slung building look out onto parking lots. Ceilings are low, and rooms are dark. I had meetings in the area but hoped to get into Central London while there. For being as close to London as you are, it is very difficult and expensive to get into town.
I am a huge Starwood advocate and have had so many excellent stays over the years. This property is one I cannot recommend.
October 1, 2014
Rated 3 out of 5 by Aviz0 Convenient
The hotel is conveniently located near Heathrow. The rooms are acceptable considering that it is an airport hotel. The bed was very comfortable. The food at the restaurant was poor.
September 29, 2014
Rated 4 out of 5 by jthornbuckle Comfortable Stay
Large Rooms very good staff
September 23, 2014
Rated 4 out of 5 by Jasmine54 Excellent staff make all the difference
Stayed one night before long haul flight. Although SPG platinum paid extra for breakfast in restaurant rather than lounge & was glad I did. The staff were exceptionally helpful & the food was excellent
September 23, 2014
Rated 5 out of 5 by femishow One of the Best Airport Hotels in London
I have been staying at the Sheraton Skyline hotel at Heathrow for many years now and as far as airport hotels go it is one of the better ones. Over the years I had developed a liking for this hotel and the many staff who make it their business to put a personal touch.
The hotel is located in the Heathrow airport neighbourhood but sound proofed against the noise. It is a bit away from the London city centre but you can take a free bus to the Hatton Cross tube station, from there it is about 45 minutes to central London on the Underground (tube). The free bus also takes you to the bus Terminal at Terminal 3 from where you can get the Heathrow Express that takes 15minutes to central London. The bus stop is right in front of the hotel. The hotel also has a shared arrangement wih other hotels in the neighbourhood the Hoppa bus which for four pounds fifty one way will drop you at any of the Terminals. The hotel is very well served by taxis just give them a 5minute heads up. I usually leave very early in the mornings for my flights, the hotel can arrange wake up calls and Taxis, you can even pre-pay the Taxi.
The rooms are standard and depending on what floor and part of the hotel you are on the views are all different nothing spectacular just an old English neighbourhood. The beds are usual Sheraton Standard sleepers, i find the pillows really good and you get four of them per bed. The hotel give SPG complimentary 2 bottles of water a day so I did not have to look for a supermarket as I usually go through a lot of bottles per day. The TV is flat and channels okay if you want to watch sports channels other than the standard one I recommend the Sports bar especially if you like sports like me. I am surprised that I this day and age one still needs to pay for internet although because I am SPG, Internet is free. I
.I take breakfast in the club lounge. Choice is very very limited but good.
Facilities include an ATM in the foyer. Also a very limited gift shop. There is a Starbucks in the foyer and two restaurants, one Indian food and the other an American Sports Bar. I particularly like the sports bar. It has a typical sports bar menu with Char grill, burgers, pizza and salads.
The service at this hotel is very pleasant.
The hotel is clean and well looked after.
Not bad for its class.
All in all a very good experience and I cannot wait to return to this hotel.
I must mention the following staff who always make my stay great, John at the front desk is superb, the welcome ambassador Petya, George the bell hop simply FANTASTIC and many more.
September 22, 2014
Rated 5 out of 5 by MichaelJG Another great stay!
Another great stay, kids love the pool, the service was excellent, especially Jon on the reception desk. Will be back again!
September 11, 2014
Rated 4 out of 5 by sm050602 Happy with our stay
Our stay was brief but good, with very helpful and pleasant staff. We had an issue with us moving things in the mini bar before realizing it was automated, but we were easily able to sort this out with reception. We were very happy with their response to this. The room was nice, clean and modern. We would definitely stay with Sheraton Skyline again and if all Sheraton's are as nice and helpful we will definitely chose them as a preferred Hotel chain.
September 4, 2014
Rated 5 out of 5 by Cyprus22 Great 2 day stay
From the pleasant check-in receptionist, to the concierge, to the restaurant to check-out, all very good.
August 29, 2014
Rated 5 out of 5 by CruiseTravelMama Excellent Staff Responsiveness
We've stayed here before and our kids loved the "pool with the bridges". Unfortunately, during our stay the pool was closed for "technical problems". (Coincidently, there was a wedding reception in the bar area by the pool. Was it really a technical problem or closed for a private function?)
Regardless, Dorothy at the Guest Services desk responded to our concerns immediately. She was genuinely apologetic and gave us three drink vouchers for use at the Sports Grill.
As for the room, it was clean and met Sheraton standards. The only suggestion would be to have a proper duvet on the pull out bed rather than the scratchy and dated blanket that was provided. Another plus was the fact that the internet (although expensive at 15GBP per day) allowed three devices to be used.
August 27, 2014
Rated 4 out of 5 by Holidaymaker54 very comfortable stay and helpful staff
hotel rooms were very comfortable and well maintained. staff were also considerate to our needs when we requested adjoining rooms.
August 26, 2014
Rated 5 out of 5 by Di38 GREAT HOTEL
This is a great place to stay! They always take good care of us!
August 26, 2014
Rated 5 out of 5 by MaryFE Always Reliable
I stay at the Sheraton Skyline every year, and always have a good experience. Comfortable rooms, friendly staff, good restaurants. Thank you!
August 23, 2014
Rated 5 out of 5 by HateNicknameRequirement Will stay here again.
Quiet and convenient. If you are looking for a quality nights sleep near Heathrow, this is the place.
August 23, 2014
Rated 4 out of 5 by Marienkafer Hotel convenient for airport
This hotel is convenient for Heathrow, is comfortable and staff extremely helpful
August 22, 2014
Rated 5 out of 5 by lded Very good conderence experience and sleep was perfect.
Definately recommend this hotel for service and comfort.
August 22, 2014
Rated 4 out of 5 by Will604 Great hotel for a travel layover
Nice rooms, attentive staff, fabulous restaurant, and conveniently located near Heathrow. Internet is expensive but free in the lobby.
August 21, 2014
Rated 3 out of 5 by Tjbest Olatunji Afolabi
The hotel facility and the meals were typical
Expectations of 4 or 5 star hotel but the problem was the payment procedure of so called "blocking" was terrible, after 4 days of living the hotel the money blocked on my account was not available even though I have paid the full bill and after calling I was told it will take up to 2weeks for the refund to be credited to my account.
Please if you are attending please don't allow blocking on you card unless is the actual payment for the duration of your stay.
August 20, 2014
Rated 5 out of 5 by NurseMillie Heathrow Airport Hotel
We stayed here one night with our 2 teenage grandsons after traveling for two weeks. It was a welcome respite before flying home the next afternoon. The boys enjoyed the pool and the sumptuous breakfast.
August 19, 2014
Rated 4 out of 5 by JeffO This hotel charges for internet service
The hotel was great; food was good for Britain. The Starbucks in the hotel lobby is priced the same as the ones otherplaces. For all you pay for this hotel; they want 5 lbs for one hour of internet service or 15 for the days worth. In todays world where no additional charge included internet is expected, this is both outdated and way overpriced.
August 15, 2014
Rated 5 out of 5 by AshD Can't go wrong, great hotel!
So good, it's the only hotel I stay in when at Heathrow... There are so many hotels in the area, but this one is simply the best, a real home away from home feeling when staying here. Staff well trained, rooms comfortable, with a great sleep, the pool area is just amazing, great for the business traveller and the family! Five star!
August 14, 2014
Rated 3 out of 5 by Tracy101 Didn't keep us informed
Our main problem was that, just as we were getting to sleep, we were awakened by an alarm and a woman telling us that they were investigating an alarm and prepare to evacuate. So, we got dressed and prepared to evacuate....................for 30 minutes! No further alarms, warnings or announcements telling us it was a false alarm. Nothing!
As we had a busy day of travelling the next day, we phoned the lobby to find out what was happening. The phone took an age to be answered and we were thinking that there was an emergency and that they had evacuated! Eventually someone answered and said it had been a false alarm! Nice to be kept informed.........Not!
We then spent the next three hours trying to get to sleep after being disturbed for no reason but our adrenaline had kicked in and our room was actually quite noisy from the aircraft taking off and landing!
To be honest, when I received this email asking for a review, I thought it might have been an apology - but it wasn't.
August 13, 2014
Rated 5 out of 5 by StevefromDC Looking Forward to Our Next Stay
Our recent stay was the third time in that past two years we have used the Skyline Sheraton as a place to stay before an early morning flight out of Heathrow rather than dealing with the morning rush coming from central London. We have been pleased with all visits in all respects: staff friendliness, food, room cleanliness and comfort, bathroom size, etc. In fact, the room we had here at the Skyline Sheraton was more inviting than the one we had the previous three nights in the city. We highly recommend this property.
August 11, 2014
Rated 5 out of 5 by CSF3 Great Hotel
I've stayed at the Sheraton Skyline many times for business, this was the first with my family. Just a short stay close to the airport, but we used the gym and swimming pool for the first time. It proved a great way to keep the kids occupied. I always stay here as the staff are really focused on helping you. Nice to see, and I'd rate this focus as better than many other hotels which I've stayed at.
August 7, 2014
Rated 5 out of 5 by Pakelekia Heathrow Convenience & Comfort
We always stay at the Sheraton Skyline if we have to catch an early flight out. The staff are very responsive and the Club Lounge is comfortable with good food, especially for breakfast. Our room met our Quiet Location request and seemed to be recently updated. And a desk staffer helped me out very much using the Link system to print out boarding passes. Bar outside by pool was a new welcome addition.
August 6, 2014
Rated 4 out of 5 by TishTash Happy!
Great room, very comfy bed, crib provided doubled up as a play pen so that was great!
Wish we could've stayed longer.
August 6, 2014
Rated 4 out of 5 by Kirst32 Transit stay
The room was very comfortable. The location was perfect for an overnight stay while waiting for a flight. Staff were friendly and helpful
August 4, 2014
Rated 2 out of 5 by JB27420 Outdated
This hotel is nice outside and downstairs. However, the rooms are old and outdated.
August 4, 2014
Rated 4 out of 5 by mominlondon Very comfortable.
It is neither fancy nor new but there is something about this hotel that makes me feel comfortable. It is clean and the staff is very courteous and pleasant.
August 4, 2014
Rated 5 out of 5 by Franca10 Great hotel, great staff
The stay for us was great and special thanks the the concierge team who really went out of their way to help us, also thanuja from front desk and the F&B team at the sports bar.
August 2, 2014
Rated 5 out of 5 by picc Better than expected!
We stayed over one night in London en route back to the States after a long trip through Europe. It was the perfect overnight to refresh and re-group. Super comfortable bed, and nice property. We ate a very special Indian Meal at the restaurant in the lobby. Outstanding!!!
July 31, 2014