Rated 2 out of 5 by kat47 Needs improvement
When I arrived I was told by the outside valet staff that parking was $20 a night. As I was checking in they could not find my reservation even though I had my paper with confirmation # on it. The manager finally found my reservation but said I was missing the 2nd page that was critcal to the process. I had a feeling of anticipation until he did find my reservation. I thought for a minute I was going to be on the streets looking for a place. Then the manager proceeded to tell me the rate for valet parking was $24 nightly even though the staff had said $20. Not my fault his staff was giving out wrong information and especially after my car was already gone and they were having trouble finding my reservation. I feel he should have kept it at 20 nightly. We were also awakend at 2:30 in the night with a false alarm and had to come down to the lobby. Not handled properly either. The alam did not go off on our floor. We stayed the weekend of January 4th - 6th.
January 13, 2013
Rated 2 out of 5 by kate164 Surprised when I heard
I have been a SPG customer for several years now and as a gift to my daughter and her boyfriend I cashed in 16,000 points for them to have a weekend get away at your facility. They came home yesterday and I was very surprised when I heard about their stay. They said that the staff was very rude to them at check in. Then upon check out they were acused of using water from the room when they did not. They brought their own drinks to the room. The person who checked them out was very adament about accusing them of opening the water and not drinking it. I found this ridiculous. they said they felt the staff was giving them a hard time just because of their age. Very disappointed in Sheraton.
November 11, 2013
Rated 3 out of 5 by Jeffrey1234 Dirty and need of a refresh
I am a very experienced traveller and have stayed at this hotel in the past. Overall I was unhappy as the room was down right dirty. Grease on the windows and skanky carpets. Plus the bathroom fixtures were also generally dirty. I wiped down the windows myself and the towels turned black. Gross!
July 24, 2012
Rated 1 out of 5 by TG1234 This sucks
This hotel management staff sucks. I have booked a hotel for August 3rd and confirmed with the staff and when I call them they told me it was booked for July3rd. They do not honor the reservation for August 3rd. I don't want anyone to go through this. Please be aware
July 6, 2013
Rated 5 out of 5 by Itonette Great Staff
very friendly staff and clean room! Will definitely stay at this hotel again....
January 27, 2014
Rated 4 out of 5 by Smokie09 Great Stay....
I was very pleased with my stay here... I will stay here every time I'm in Atlantic City...
March 5, 2014
Rated 2 out of 5 by MCdec2012 Thin walls and fire alarm
Older hotel with thin walls and a bit rundown . Fire alarm went off multiple times from 3 - 4:45am requiring evacuation. No explanation or even acknowledgement from staff.
December 31, 2012
Rated 2 out of 5 by Kh414 Not clean
Front desk staff very friendly, housekeeping not so much, bathroom dirty, room stuffy with air on...
July 28, 2013
Rated 4 out of 5 by Rick1 Nice Hotel - Convenient location to Convention Center
Nice Hotel, very convenient to attend show at the Convention Center. Unreasonable cost to use internet.
December 6, 2011
Rated 4 out of 5 by Carauctionguys Room cleaning staff
This place is nice BUT our room wasn't cleaned At 4:30 PM I found the girl cleaning rooms and asked her for some towels I was glad to get them atleast otherwise pretty good place
March 3, 2014
Rated 5 out of 5 by Psypattie Ms
Cleanliness of rooms. Early check-in when promised. Location close to everything I needed and wanted to do.
January 21, 2014
Rated 4 out of 5 by stack Pretty good but a few bumps
I booked the club level-no free upgrade here-and liked the hotel very much. The club level was pretty empty and I was first told that there would be no breakfast which was a lot of the reason I booked the club level int he first place...then it turned out there was breakfast after all so that could have been handled better. the room was great,club amenities were welcome,staff very nice. But the gym and pool have no locker room,no plastic bags to put workout clothes in,no place to change at all. I wound up wearing my robe to and from the pool which was sort of uncomfortable since is in the lobby
May 29, 2012
Rated 2 out of 5 by Balaboos Over rated and costly. Could get same for half price elsewhere
We traveled from NYC to AC for a 2 day, pre school, mini vacay. We tried booking online and it said there were 5 rooms available. We wanted adjoining rooms (or at least next to each other, (we had the kids) so we called instead of booking online.
We were assured that it wouldn't be an issue. The phone price however was significantly higher than online. After finding some phantom discounts, the agent reluctantly agreed to meet their online price - IF WE BOOKED NOW.
Upon arrival, the parking was an absolute disaster, not at all as described on the phone. The facility's NON-COMPLIMENTARY self park was a 15 minute walk from the room WITH ALL OUR LUGGAGE and no bellhops until the lobby.
The multiple commutes to our car and back to the room added significant delays to our itinerary and we ended up not visiting all the attractions we scheduled.
When I complained (and I'm NOT a complainer), I was told "sorry, you could have opted for valet". How considerate.
The amenities in the room left a lot to be desired as well.
One tiny bottle of shampoo for 2 people, one mini soap bar, no plastic laundry bag, seriously!
The club floor? Complimentary? A joke! Hardly any food put out. Tiny carraffe for hot water (none left after a few people had).
As I said, I'm NOT a complainer and enjoy being pampered when we go on vacation. For what we paid -vs- what we got, it left us scratching our heads and asking ourselves: "how did they just get away with that"??
They won't see me in December.
August 27, 2013
Rated 3 out of 5 by Tasiak A designated pet floor is needed
We had to move our room after we had checked in and unpacked due to a dog incessantly barking next door to us. Diane at the front desk was extremely gracious and helpful and placed us in a larger room on a diff floor. The next evening as we were getting ready for dinner, we were again bothered by two dogs barking in the room next to us. We received a partial credit thankfully. I was pleasantly surprised by hotel and its location (I usually stay closer to boardwalk) but would hesitate to stay again due to possibility of barking animals disturbing stay. Please bring back designated pet floor.
July 16, 2013
Rated 2 out of 5 by sally115 old and outdated
there was something about that hotel that just made me grossed out. the hallways had a horrible spell. the room seemed very old and in dire need up renovations - the room wasnt completely cleaned from the person before us. found a glass and m&ms on window i was grossed out everytime i went into the bathroom just seemed old and musty - it just wasnt as clean and fresh as it should have been. we also heard alot of noise from the room next door and the toilets being flushed. the front desk said they got echo friendy toilets and they make alot more noise i did not enjoy being woken up from this i wouldnt run to stay there again or reccoment a/o else to unless they renovate. but they r in a grt location
July 18, 2012
Rated 2 out of 5 by Beachbum24 Expected More
I have roomed with many of the popular chains across America and had always heard good things about Sheraton facilities. The facility in Atlantic City was very convenient to all of the major attractions, the rooms were keep clean and the restaurants located on the grounds served very tasty meals. However there were a few issues that I found disappointing...the beds, no mini fridge, unless you paid for one or booked a suite and having to pay for Wi-Fi while in your room. One would expect that with the reputation the Sheraton holds that the bed would not feel like your sleeping on a slab of stone! I felt every spring that mattress had for days after I left. The lack of a mini fridge and microwave was yet another disappointment. Finally the fact that you have to pay for Wi-Fi while in your room is completely absurd. It was only free if you were willing to go down to the lobby or sit on the 2nd floor near the extremely loud bar. I can honestly say that had it not been so convenient to the convention center I would have gone somewhere else for my stay. My over all review would be NEEDS IMPROVEMENT!
February 26, 2014
Rated 5 out of 5 by Luz1027 This hotel is great
It has great features, the room was clean & comfortable. I love that it was so convenient for the convention. The fitness club has everything you need to keep your workout routine & the pool to relax afterwards. The only bad impression I had at the end of the stay was how some of the representatives are unsympathetic for a mother, we couldn't check out at their design late check out because my grandson fell asleep & my ride wasn't there. The representative had a terrible aptitude when I explain the situation & I had to pay again the fee for late check out.
June 25, 2013
Rated 1 out of 5 by ferreseft Worst experience at an SPG property ever
There were two false fire alarms in the middle of the night. While the staff can not prevent this from happening, the lack of organization was unacceptable. No one indicated to the guests that it was ok to return to the hotel so we were left out in the cold in the middle of the night with no idea what to do. Twice. There was no apology for the false alarms from the staff - in fact, no communication whatsoever from them. Absolutely awful experience and very much below the high expectations I have come to be accustomed to at other SPG properties.
December 31, 2012
Rated 3 out of 5 by Crales Hot Water
nothing worse than having to take a cold shower at 6am
Not sure how that happens but it is something this property needs to address
February 24, 2014
Rated 3 out of 5 by beth26 Great location, uncomfortable beds
We stayed for two nights. Positives: access to the pool, location of hotel to shopping, pleasant front desk staff. Negatives: extremely uncomfortable beds (the sheets and comforter were extremely crispy, almost like the paper cover on the doctor's table, and the mattress was murderous to my back). Also, we reserved a deluxe room which should have had a microwave and fridge. When we checked in, we were told they would have to bring those items to us, as they were out of the rooms. Fine. After my second phone call, they brought the fridge, but not the microwave. I called about that, but it was never brought and we gave up hope for it. I have had excellent experience with Sherton in the past, but am hesitant to try again for fear of the uncomfortable beds.
July 6, 2012
Rated 4 out of 5 by pouchkie front desk help
We arrived early and pre-registered. from there we went to the pool until our rooms(2) were ready. When we went back to the front desk, they asked to see everything all over again. I said we already pre-registered and pointed to a man behind the desk who we spoke with not 1/2 hr before. He said he didnt't recognize us so I had to go back to the pool area to get my paperwork AGAIN. for being spg members I thought that was unnecessary. Also on check out day, we had arranged for a late check out and so we went out for breakfast. Upon returning to our rooms, the keys would't work. The front desk never saw we had late check out and so at 11am, the keys were usless. Very annoying. We were very disappointed with the service. This was our 2nd time at your hotel.
July 4, 2012
Rated 2 out of 5 by disappointed2013 over booking outrage
the hotel is clean and neat but I'm very upset with the staff and how I was treated.. i booked booked a room 2 months in advance with 2 double beds and was told at the day off check in that they over booked the rooms and I was only offered a room with a king size bed and a cot..we were not there to camp I was staying there with a group of cheerleaders not related to me and was not going to have them stay in my bed..after having to make a scene and telling them I was calling corporate I was finally given a room with 2 double beds
February 4, 2013
Rated 5 out of 5 by Dina This hotel met our expectations
This was my second time at this hotel and the first time for my friends. We had an amazing experience at the hotel. Our luggage was brought up to our room by Mr. Mitchell and he was excellent. He answered all our questions about the hotel and made sure we were comfortable before he left. We stayed in the club room so we enjoyed the appetizers/drinks the lounge had to offer which of course was a treat because we didnt expect that. Pool had very comfortable water temperature. All in all, would defintely go back again.
March 7, 2012
Rated 2 out of 5 by Nita68 Call I will tell you
The bathroom was not clean. The bed was uncomfortable and left my back and my husband back sore and tried .I went to the front desk to ask for someone to remove a previous guest belonging and no one came I had to take pictures and go to front desk again then housekeeping came to my room .They took the dirty towels and left my room.I checked behind them and still left some ones underwear int the shower .I had to call down the hallway to have them come back . I like the hotel but it was not a good experience. you
August 22, 2012
Rated 2 out of 5 by travel49 Disappointed !
I live in Maryland.I came to Atlantic city to enjoy some much needed vacation time(4 Days).During my first day I received a call from my daughter (that's in the Air Force) That She came home to surprise me. I want to check out but the front desk manger said I would still have to pay for the four days I booked. Very bad customer service. The next time I visit Atlantic City this Sheraton would be the last place I spend my money.
November 13, 2013
Rated 5 out of 5 by vickray choose here over a casino hotel
excellent customer service at front desk. all requests were dealt with within minutes. warm greeting on arrival and snacks for our dog. excellent gym open 24 hours. nice pool for adults to relax and kids to have fun, shame that the outside whirpool was closed. comfy beds, 2 out of our 3 rooms had good views. good restaurant on site and open till late. choose here over a casino hotel, its an easy walk to the boardwalk and our morning walks along the beach were great providing you looked out to sea !!!!!
April 16, 2012
Rated 1 out of 5 by zander00 Dirty
Room was dirty. It was obviously not cleaned. Bathroom smelled like mildew towels and there was other peoples hair on the bathroom floor. There was other persons hair when we pulled the comforter down. Gross. Then under the bed there was beer cans which my child could have touched. I didnt even want to sleep there but my husband and I were too tired to drive home to PA. I will never stay here again. Best part about the hotel is the valet service which are highly competent and very good at there job.
August 15, 2012
Rated 2 out of 5 by Ki777 This hotel disappointed me
Although I usually have a great experience when I stay at a Sheraton, with this stay I was disappointed. I wasn't put on an SPG floor at check in, I imagine that if I had been I wouldn't have experienced a room with no iPod radio (although I prepaid for a room that had one) and a tub that was completely backed up so that taking a shower became disgusting. While I preferred not to call around at midnight to have someone possibly switch my room due to these issues (I had two children with me)
July 4, 2012
Rated 1 out of 5 by Vj092013 Very disapointed
When we arrived the hotel room was shockingly filthy and smelled old and musty. The refridgerator still had the last guests food in it and was gross, the windows, mirrors, counters, and even the ice bucket were filthy. The sink leaked all around the handles, and the air conditioning barely blew a light breeze. We were so hot all night long because the AC couldn't keep up and during the day never stood a chance. This room was worst experience I have ever had in a hotel.
September 6, 2013
Rated 2 out of 5 by sosad Falling apart
Phone didn't work, shower drain clogged up. Very poor lighting, no vent in bathroom. At 3 AM got woken up by PA system announcing that "the emergency situation" was under control. We never got the first announcement informing us of any emergency. The decor takes me back to the 1970s but in a bad way. Location however is very convenient. Express check out used to be available. No longer an option. it seems instead of improvements being made, client friendly services are being reduced.
January 7, 2013