Rated 5 out of 5 by Ferry25 Weekend trip
This hotel has it all. First off the people, from management like Nadir Ahmed, Bob, Maria to the valet people like Christian & Jeremy. Everyone treats you like family. The location is great, away from noisy boardwalk, yet close to shopping & casinos. Club access is great for breakfast &n snacks. I highly recomend this as the hotel to stay in Atlantic City!
January 26, 2014
Rated 2 out of 5 by Kh414 Not clean
Front desk staff very friendly, housekeeping not so much, bathroom dirty, room stuffy with air on...
July 28, 2013
Rated 2 out of 5 by MCdec2012 Thin walls and fire alarm
Older hotel with thin walls and a bit rundown . Fire alarm went off multiple times from 3 - 4:45am requiring evacuation. No explanation or even acknowledgement from staff.
December 31, 2012
Rated 4 out of 5 by Rick1 Nice Hotel - Convenient location to Convention Center
Nice Hotel, very convenient to attend show at the Convention Center. Unreasonable cost to use internet.
December 6, 2011
Rated 2 out of 5 by Balaboos Over rated and costly. Could get same for half price elsewhere
We traveled from NYC to AC for a 2 day, pre school, mini vacay. We tried booking online and it said there were 5 rooms available. We wanted adjoining rooms (or at least next to each other, (we had the kids) so we called instead of booking online.
We were assured that it wouldn't be an issue. The phone price however was significantly higher than online. After finding some phantom discounts, the agent reluctantly agreed to meet their online price - IF WE BOOKED NOW.
Upon arrival, the parking was an absolute disaster, not at all as described on the phone. The facility's NON-COMPLIMENTARY self park was a 15 minute walk from the room WITH ALL OUR LUGGAGE and no bellhops until the lobby.
The multiple commutes to our car and back to the room added significant delays to our itinerary and we ended up not visiting all the attractions we scheduled.
When I complained (and I'm NOT a complainer), I was told "sorry, you could have opted for valet". How considerate.
The amenities in the room left a lot to be desired as well.
One tiny bottle of shampoo for 2 people, one mini soap bar, no plastic laundry bag, seriously!
The club floor? Complimentary? A joke! Hardly any food put out. Tiny carraffe for hot water (none left after a few people had).
As I said, I'm NOT a complainer and enjoy being pampered when we go on vacation. For what we paid -vs- what we got, it left us scratching our heads and asking ourselves: "how did they just get away with that"??
They won't see me in December.
August 27, 2013
Rated 1 out of 5 by Holly2361 Loud, Crazy hotel
If you are looking for a good night's sleep, this is NOT the hotel you want to stay at!!!! There is noise coming from the walls, vents and hallways!! Very disappointing!! Beds are comfortable.
January 27, 2014
Rated 4 out of 5 by stack Pretty good but a few bumps
I booked the club level-no free upgrade here-and liked the hotel very much. The club level was pretty empty and I was first told that there would be no breakfast which was a lot of the reason I booked the club level int he first place...then it turned out there was breakfast after all so that could have been handled better. the room was great,club amenities were welcome,staff very nice. But the gym and pool have no locker room,no plastic bags to put workout clothes in,no place to change at all. I wound up wearing my robe to and from the pool which was sort of uncomfortable since is in the lobby
May 29, 2012
Rated 3 out of 5 by Tasiak A designated pet floor is needed
We had to move our room after we had checked in and unpacked due to a dog incessantly barking next door to us. Diane at the front desk was extremely gracious and helpful and placed us in a larger room on a diff floor. The next evening as we were getting ready for dinner, we were again bothered by two dogs barking in the room next to us. We received a partial credit thankfully. I was pleasantly surprised by hotel and its location (I usually stay closer to boardwalk) but would hesitate to stay again due to possibility of barking animals disturbing stay. Please bring back designated pet floor.
July 16, 2013
Rated 1 out of 5 by sofspok Not a pleasant experience
The bad experience started when we first arrived. We had to wait in our vehicle for over 20 minutes before we could enter the hotel. We were told our vehicle was over sized and could not be parked in the garage. We were waived the valet fee by Patricia at the front desk. Went to take a shower the next morning and there was no hot water and the water pressure was so low. Bathroom was not clean, hair around the toilet and basin. Trash cans were not empty and had gum stuck to the bottom of them. I expected so much more from the Sheraton in AC. Ask to speak to a manager during checkout, waited 10 mins. and was told the manager was on the phone. Karen at the front desk gave us $30 credit towards the room. Haven't seen the credits on my credit card as of yet , so I will give it a couple more days. You don't have to worry about a return visit.
January 21, 2014
Rated 5 out of 5 by Itonette Great Staff
very friendly staff and clean room! Will definitely stay at this hotel again....
January 27, 2014
Rated 2 out of 5 by sally115 old and outdated
there was something about that hotel that just made me grossed out. the hallways had a horrible spell. the room seemed very old and in dire need up renovations - the room wasnt completely cleaned from the person before us. found a glass and m&ms on window i was grossed out everytime i went into the bathroom just seemed old and musty - it just wasnt as clean and fresh as it should have been. we also heard alot of noise from the room next door and the toilets being flushed. the front desk said they got echo friendy toilets and they make alot more noise i did not enjoy being woken up from this i wouldnt run to stay there again or reccoment a/o else to unless they renovate. but they r in a grt location
July 18, 2012
Rated 2 out of 5 by travel49 Disappointed !
I live in Maryland.I came to Atlantic city to enjoy some much needed vacation time(4 Days).During my first day I received a call from my daughter (that's in the Air Force) That She came home to surprise me. I want to check out but the front desk manger said I would still have to pay for the four days I booked. Very bad customer service. The next time I visit Atlantic City this Sheraton would be the last place I spend my money.
November 13, 2013
Rated 5 out of 5 by Luz1027 This hotel is great
It has great features, the room was clean & comfortable. I love that it was so convenient for the convention. The fitness club has everything you need to keep your workout routine & the pool to relax afterwards. The only bad impression I had at the end of the stay was how some of the representatives are unsympathetic for a mother, we couldn't check out at their design late check out because my grandson fell asleep & my ride wasn't there. The representative had a terrible aptitude when I explain the situation & I had to pay again the fee for late check out.
June 25, 2013
Rated 4 out of 5 by EastVillageDavid Don't stay in room 351 if you can avoid it
Every year, I come down with my kids for a night to shop and swim. Usually it is great. But because of a convention of overly made-up, barely dressed teenagers, we were put into a room that couldn't move us out of: 351. The room is huge and clean, but freezing even with the heat turned all the way up and running all night. The room is a corner, so the bed is shoehorned in, and there's no way to watch the TV if you're laying down in the bed properly. The suite portion of it is a nice kitchenette with an unnecessarily massive round table. It's nice to have a place to sit and eat leftovers, but a small couch or overstuffed chair to relax in with a lamp so you don't disturb people sleeping in the other part of the room would have been better. Finally, that the room didn't automatically come with continental breakfast -- even though it really wasn't that much bigger than a standard room except for a long hallway in the middle of it -- is really unacceptable. Overall, the hotel is great. This room, definitely not.
January 21, 2014
Rated 1 out of 5 by ferreseft Worst experience at an SPG property ever
There were two false fire alarms in the middle of the night. While the staff can not prevent this from happening, the lack of organization was unacceptable. No one indicated to the guests that it was ok to return to the hotel so we were left out in the cold in the middle of the night with no idea what to do. Twice. There was no apology for the false alarms from the staff - in fact, no communication whatsoever from them. Absolutely awful experience and very much below the high expectations I have come to be accustomed to at other SPG properties.
December 31, 2012
Rated 4 out of 5 by su50 Clubroom access
I was not expecting to be upgraded to the Clubroom, but I felt I could at least have access to the Clubroom.
Parking was atrocious!
January 21, 2014
Rated 5 out of 5 by Psypattie Ms
Cleanliness of rooms. Early check-in when promised. Location close to everything I needed and wanted to do.
January 21, 2014
Rated 3 out of 5 by Bubs Don't come when it's busy
I was very disappointed in this hotel because the staff wasn't able to handle the fully booked hotel. As a Starwood Preferred member I was expecting my needs to be met and they were not. The room service menu states that your food will arrive in 30 minutes or less or it is complimentary. We were told our food would take 90 minutes and they wouldn't be honoring the complimentary policy because they were too busy. Isn't that why you need the policy? Also, when requesting a late checkout ,we were told the hotel was too busy and we had to wait on line for an hour just to check out. I booked this hotel because it was attached to the convention center where my daughter was competing but I will not stay there again as every restaurant had an hour wait and hotel guests do not get any special perks such as reservations etc. At one point, both the restaurant and guest services didn't even answer the phone. Everything went to voicemail. We tried to book our room for another night because we weren't able to get a late checkout and were told it was booked but my friend was able to book an extra night an hour after I asked. We both got different answers. I am not happy with my stay at Sheraton Atlantic City.
January 21, 2014
Rated 3 out of 5 by beth26 Great location, uncomfortable beds
We stayed for two nights. Positives: access to the pool, location of hotel to shopping, pleasant front desk staff. Negatives: extremely uncomfortable beds (the sheets and comforter were extremely crispy, almost like the paper cover on the doctor's table, and the mattress was murderous to my back). Also, we reserved a deluxe room which should have had a microwave and fridge. When we checked in, we were told they would have to bring those items to us, as they were out of the rooms. Fine. After my second phone call, they brought the fridge, but not the microwave. I called about that, but it was never brought and we gave up hope for it. I have had excellent experience with Sherton in the past, but am hesitant to try again for fear of the uncomfortable beds.
July 6, 2012
Rated 4 out of 5 by pouchkie front desk help
We arrived early and pre-registered. from there we went to the pool until our rooms(2) were ready. When we went back to the front desk, they asked to see everything all over again. I said we already pre-registered and pointed to a man behind the desk who we spoke with not 1/2 hr before. He said he didnt't recognize us so I had to go back to the pool area to get my paperwork AGAIN. for being spg members I thought that was unnecessary. Also on check out day, we had arranged for a late check out and so we went out for breakfast. Upon returning to our rooms, the keys would't work. The front desk never saw we had late check out and so at 11am, the keys were usless. Very annoying. We were very disappointed with the service. This was our 2nd time at your hotel.
July 4, 2012
Rated 2 out of 5 by Carla46 Disappointment with noise
I have stayed at this hotel in the past and have had no issues. My recent stay was very disruptive. From 11:20 a.m. - 2:20 a.m. there was a lot of noise on the floor. I was unable to sleep the entire time period. I would attribute this to a bunch of young folks that had not respect for others around them. There was someone about 5:30 a.m. that decide to knock on all the doors. The shame of it is, the hotel has great accomodations. I will not return.
January 13, 2014
Rated 2 out of 5 by disappointed2013 over booking outrage
the hotel is clean and neat but I'm very upset with the staff and how I was treated.. i booked booked a room 2 months in advance with 2 double beds and was told at the day off check in that they over booked the rooms and I was only offered a room with a king size bed and a cot..we were not there to camp I was staying there with a group of cheerleaders not related to me and was not going to have them stay in my bed..after having to make a scene and telling them I was calling corporate I was finally given a room with 2 double beds
February 4, 2013
Rated 5 out of 5 by Dina This hotel met our expectations
This was my second time at this hotel and the first time for my friends. We had an amazing experience at the hotel. Our luggage was brought up to our room by Mr. Mitchell and he was excellent. He answered all our questions about the hotel and made sure we were comfortable before he left. We stayed in the club room so we enjoyed the appetizers/drinks the lounge had to offer which of course was a treat because we didnt expect that. Pool had very comfortable water temperature. All in all, would defintely go back again.
March 7, 2012
Rated 2 out of 5 by Nita68 Call I will tell you
The bathroom was not clean. The bed was uncomfortable and left my back and my husband back sore and tried .I went to the front desk to ask for someone to remove a previous guest belonging and no one came I had to take pictures and go to front desk again then housekeeping came to my room .They took the dirty towels and left my room.I checked behind them and still left some ones underwear int the shower .I had to call down the hallway to have them come back . I like the hotel but it was not a good experience. you
August 22, 2012
Rated 5 out of 5 by vickray choose here over a casino hotel
excellent customer service at front desk. all requests were dealt with within minutes. warm greeting on arrival and snacks for our dog. excellent gym open 24 hours. nice pool for adults to relax and kids to have fun, shame that the outside whirpool was closed. comfy beds, 2 out of our 3 rooms had good views. good restaurant on site and open till late. choose here over a casino hotel, its an easy walk to the boardwalk and our morning walks along the beach were great providing you looked out to sea !!!!!
April 16, 2012
Rated 1 out of 5 by Vj092013 Very disapointed
When we arrived the hotel room was shockingly filthy and smelled old and musty. The refridgerator still had the last guests food in it and was gross, the windows, mirrors, counters, and even the ice bucket were filthy. The sink leaked all around the handles, and the air conditioning barely blew a light breeze. We were so hot all night long because the AC couldn't keep up and during the day never stood a chance. This room was worst experience I have ever had in a hotel.
September 6, 2013
Rated 1 out of 5 by zander00 Dirty
Room was dirty. It was obviously not cleaned. Bathroom smelled like mildew towels and there was other peoples hair on the bathroom floor. There was other persons hair when we pulled the comforter down. Gross. Then under the bed there was beer cans which my child could have touched. I didnt even want to sleep there but my husband and I were too tired to drive home to PA. I will never stay here again. Best part about the hotel is the valet service which are highly competent and very good at there job.
August 15, 2012
Rated 2 out of 5 by Ki777 This hotel disappointed me
Although I usually have a great experience when I stay at a Sheraton, with this stay I was disappointed. I wasn't put on an SPG floor at check in, I imagine that if I had been I wouldn't have experienced a room with no iPod radio (although I prepaid for a room that had one) and a tub that was completely backed up so that taking a shower became disgusting. While I preferred not to call around at midnight to have someone possibly switch my room due to these issues (I had two children with me)
July 4, 2012
Rated 2 out of 5 by sosad Falling apart
Phone didn't work, shower drain clogged up. Very poor lighting, no vent in bathroom. At 3 AM got woken up by PA system announcing that "the emergency situation" was under control. We never got the first announcement informing us of any emergency. The decor takes me back to the 1970s but in a bad way. Location however is very convenient. Express check out used to be available. No longer an option. it seems instead of improvements being made, client friendly services are being reduced.
January 7, 2013
Rated 1 out of 5 by who33 one loud hotel
the shower in my room shook so loud I thought it was going to explode. other guests in the hotel said the same thing. the walls were so thin you could hear everything around you. we also could hear people's conversations above us through the vent in the top corner of the room. we also heard the toilet flush above and around us all day and night. so to say I had a relaxing, quiet stay is an understatement! I will be recovering from my stay for a week. they need to improve all of this!
January 7, 2013