Rated 5 out of 5 by Vincos Restores My Faith in the Sheraton Brand
From the affable welcome at check-in to the courteous farewell, everything about my stay at the Sheraton Stockholm was perfect. In fact, it was perfect even before I arrived: several days prior I was contacted by a member of the extraordinary concierge staff enquiring as to what I might require to make my stay exceptional. Later at the Club Lounge, Sofie recognized my name and could immediately summon every detail of our correspondence from memory. That's impressive! The property is very well-maintained and chic in a Scandinavian minimalist way - I scored the facility only "good' as opposed to "excellent" simply for the lack of any real lobby space.
My SPG Platinum upgrade was to a beautifully-decorated Junior Suite on the main facade with a spectacular view to the Town Hall and Gamla Stan.
The Club Lounge was perfect - great breakfast and equally nice "Happy Hour" spread. Internet was fast and efficient. Location is superb - literally 5 minutes walk from the Arlanda Express and the heart of the action.
August 13, 2012
Rated 3 out of 5 by Jamie73 Let down by front desk
The bedrooms and facilities were standard. While the staff were all very friendly, the three times I went to the front desk (once on each of the days I was there), the waiting time was in excess of ten minutes. They need more staff at that area. The additional staff they had "couldn't help" despite there being vacant terminals to use.
While the bedrooms were typical of this quality of hotel, the bath was small and the shower just a hose (with poor water pressure).
The food was excellent though for your typical mass cooked offerings
June 27, 2014
Rated 5 out of 5 by JanBri FABULOUS STAFF-WELL RUN HOTEL
We had several problems due to the fact that Heathrow misdirected our luggage. The staff at the Sheraton Stockholm took such amazingly good care of us that they helped the situation dramatically. Isak the night manager was particularly kind and gracious. Nothing we asked of him was too much for him to take care of. He made us feel right at home.
Steve the concierge heped so much with the luggage siutuation. We took his advice and went to Arlanda airport to find our bags and we were grateful that we did find them before moving to our next destination.
The only difficulty was that we prefer to use air conditioning rather than leave the window opened, but the AC wasn't cool enough for us, so we left the window opened and it was fine.
Altogether an excellently well-located and well-run hotel.
June 29, 2014
Rated 1 out of 5 by Rosalae Not a satisfactory stay
Room was not clean by 4 pm
Only bed was made
Complained to receptionist and she was not interested
Cleaner came again but still did not do a good job
Very dusty under bed
Did not change glasses or dirty coffee cups
They offered to do it a third time but we had to get up early to leave next morning
Worst experience at a Sheraton and it was very expensive
Nice property but dirty room ruined it for us
June 28, 2013
Rated 5 out of 5 by gfein Super Location
Stayed for two nights in June after finishing some business in Stockholm. This hotel has one of the greatest locations in the whole city. 5 minute walk from Central Station and the express train to the airport and a 5-10 minute walk from the old town.
Try and reserve a superior room. Especially one on the 8th floor with a balcony. It is worth the extra cost! I did not have one, but I heard the standard rooms face an inner courtyard and are bleak as far as the view is concerned.
June 13, 2012
Rated 4 out of 5 by Luis81 A very American hotel in central Stockholm
Our stay at Sheraton was ok, although we felt somehow pushed to spend more -we were offered the breakfast buffet and an upgrade at check-in, none of which were exactly unexpensive.
The staff was mostly friendly and helpful. However, one particular receptionist annoyed us at check-out when she asked whether we had not just consumed but even "displaced" any item at the minibar. This came as rather rude remark to bid farewell to your guest. She then went on to discourage taking a bus to the airport, which is a perfectly convenient alternative to taxi. A very American contempt for public transport, most unbecoming in a city like Stockholm.
We might return... or not.
May 9, 2012
Rated 5 out of 5 by Mad1503 Great location!
We enjoyed our stay at the Sheraton Stockholm. Location is amazing,very close to the old town and many restaurants. Rooms are nice, big and very comfortable.
July 3, 2014
Rated 4 out of 5 by Travelus47 Great staff at desk. Room large and adequate. Some problems.
The staff at the front desk were attentive , cheerful and friendly. The lady day concierge needs to improve her people skills.All other staff polite and friendly. We stayed in a junior suite which was very large. However we lost the use of the room for the better part of a day due to a horrible sewer back up odour. The air conditioning did not work well. Lovely breakfast buffet but dinner in the hotel restaurant was not very good.
June 26, 2014
Rated 2 out of 5 by RoomForImprovement A hotel in need of improvement
I have had the opportunity to stay at the Sheraton Stockholm for many months.
The overall quality of the hotel is ok, but not great - it has a little bit of an "old" / "unmodern" feeling to it. However, the biggest improvement potential is for sure the staff receptiveness, when it comes to complaints and general handling of guest requests. Most recently I had a problem with the shower drain being clogged, which I alerted to the staff on the way out in the morning. The day after, the problem had still not been fixed, and I had to re-address the problem to the staff. Additionally, I have experienced issues with lacking attention of the check-in staff, which means that I several times have not received the "Green Choice" that I signed up for (to the extent that I now always put out the "Green Choice" sign when staying inn the hotel, which is somewhat of a hazzle.
That being said, the hotel restaurant staff is very friendly and remember you from previous visits. They always ask how you are doing and do what they can to help you with special diets.
I believe this could be a great hotel, but for now I feel very demotivated for going back, given the lack of attentiveness - when you work long hours, the basics of the hotel just need to be in place for you to relax when you are off work.
July 4, 2014
Rated 5 out of 5 by marceldamen Excellent stay to see the Rolling Stones
Great location in the city Center of Stockholm. Very nice atmosphere in the hotel and fantastic rooms.
July 3, 2014
Rated 1 out of 5 by Mplanner This hotel has the worst customer servce
Laundry service damaged my cloths and management at this hotel have been going back and forth with excusses on how they are not fully responsible for cloth damages. Finally after three weeks of excusting discussions are willing to pay a tinny portion of my cloths, not in cash but in hotel credit. This is inacceptable from an SPG hotel. It is worth to mention that I actually organized a trip for 6 people staying 3 weeks each to this hotel and if I had known the quality of service I am given, I would never book this hotel.
Definitvely, I do not reccommend this hotel
June 21, 2013
Rated 4 out of 5 by DrWasLoyal Good
just a bit small rooms as superior category
July 3, 2014
Rated 5 out of 5 Perfect Hotel to take a break
I stayed in Junior Suit for 2 nights. Everything is so perfect. The location is in the middle of everything. Near Old town, Shopping center, train station, Restaraunt....all of this can walk within a few minitues. The service of the hotel is excellent. The staff is so helpful. The only thing that I think it's not meet my expectation is Bathroom. It's too small in my opinion. But still very comfort.
April 28, 2012
Rated 5 out of 5 by Vidar Perfect Stay in Stockholm
I stayed with my family (unfortunately only one night) before Stockholm Marathon. We had an upgrade but the room was not ready when we arrived at 4pm. The staff was extremely nice and told me that it is worth waiting for because it was one really nice suite... He gave me and my son access to the Lounge and called my mobile 40min later and said that our suite was ready. Thanks!
We also had a dinner in the evening at the hotel and the food was terrific!
A strong breakfast at the hotel and then my 5th (in a row) personal Marathon record.
Thanks Staff of Sherathon Stockolm!
June 5, 2014
Rated 5 out of 5 by MrOJ Great service and super location
This is the hotel where you want to stay if you focus on great service. When entering the lobby you are always met with at smile.
The front office staff is always doing what they can to make your stay perfect and they really understand your needs.
When you stay at Sheraton Stockholm visit the restaurant. The food is excellent and the staff has good knowledge of the menu. This is one of the best restaurants in Stockholm.
The rooms are also nice.
Sheraton Stockholm is located centrally in Stockholm - easy to find - you can go any where from here.
I look forward to my next stay at Sheraton Stockholm.
January 15, 2013
Rated 2 out of 5 by cruzfox Meh
At checkin they didn't offer any welcome gift, they put me on the 3rd floor despite having 2 SPG floors (6&7). I was told there were no upgrades available and that I couldn't move floors to the SPG floor. My non SPG co-worker got the top floor with a balcony, a real bed, and a bathtub (not 2 beds pushed together and a standing shower). Somewhat silly.
March 26, 2012
Rated 1 out of 5 by MARIANAKO Unbelievable Discomfort
We spent three nights suffering from cold temperature in our room the three nights hving the aid of a an '"ELECTRIC WARMING Fan ", AS IF IOT WERE A HUT NOIT A 4 STRAS HOTELS NO ENGINEER EVER CAME TO REPAIR THE AIR CONDITIONING, WE RECEIVED USELESS APOLOGIES till the last day . FROM DIFFERENT STAFF WHO LEARNT EVERYDAY WHAT THE P[ROBLEM WAS .
September 27, 2012
Rated 3 out of 5 by Carlson81 Post cruise
Were able to check into room upon arrival, staff friendly and accommodating, hotel well situated for walking and hop on hop off.
The dinner service in the dining room was the worst I have ever encountered, service slow food poorly prepared.
This took the luster off our vacation
June 25, 2014
Rated 4 out of 5 by FromSpain Staff
We are very grateful to Ines (from Croatia) at the check in desk. She helped us a lot with our reservation (we were not satisfied at all with the room we had been assigned) and made sure we were satisfied with everything.
June 25, 2014
Rated 4 out of 5 by Quincy56 Very nice room in a very nice and convenient area
Hotel is conveniently located close to shopping, restaurants, the central train stations and subways. The staff was very friendly and helpful. The rooms were comfortable. I did not get a room with a view, but it may be worth paying extra for it.
December 11, 2011
Rated 5 out of 5 by Anders43 Perfect stay
Was upgraded to a Junior Suite. And as a compansation for a little discussion at my last visit, me and my Wife got a bottle of Champane on the room.
Thank you Sheraton!. This is the way of taking care of a customer.
I will return again.
November 30, 2011
Rated 5 out of 5 by Texas1eyedoc Location, Service
When in Stockholm there is only one place to stay - Sheraton, Tegelbacken. Best location and outstanding service by friendly well trained staff. Add to this, happy hour every day in the business lounge! I am coming back!!
November 15, 2012
Rated 5 out of 5 by JWM1 Central Location
Easy walk to Central Station, Old Town area and shopping. Slightly longer walk to Skanen Park, Vasa and Nordic Museums. Great assistance at front desk and from Club Lounge personnel. comfortable rooms, great beds
December 16, 2011
Rated 5 out of 5 by Martin212 Business travel
The hotel is in an excellent position, facilities are excellent staff are most welcoming.
The breakfast is of a very high quality.
Hotel is quiet.
Rooms and bedding as expected from an excellent hotel, especially in Europe.
November 24, 2012
Rated 5 out of 5 by Pio59 Outstanding Hotel in Stockholm
We were more than happy to stay at Stockholm Sheraton. Legendary service quality, super friendly staff and great accommodation - this hotel is a must- stay in the Archipelago Area or at Stockholm city itself.
March 25, 2013
Rated 5 out of 5 by Yass A hotel exceeds all your expectations
I go to Stockholm very regularly. I must admit Sheraton Stockholm has a great location near to everything, very cooperative staff, pretty comfortable rooms and great food and beverage.
November 13, 2013
Rated 4 out of 5 by Aud84 Nice stay
The staff, food, location and the room was really good. However, it was somewhat upsetting to pay for wifi...I would rather include it in the general bill.
June 23, 2014
Rated 4 out of 5 by SlaughterBeach Great location, helpful staff, room very clean
This is a large hotel but the service was quick and personal. There is no doubt Sweden is expensive but this was a large room for a decent value. Well engineered windows kept out all of the street noise, great view and good draperies were a great comfort in the "land of the midnight sun". Room was very clean. Easy walk (4 blocks ..tough if you have alot of luggage) from the Central Train Station and great directions via email from hotel. Everything was translated into English. Didn't eat at the restaurant but it looked quite busy. As always would be nice to have free Internet. Frustrating as a frequent traveller the more expensive the hotel the more expensive the Internet. Would definitely recommend this hotel.
June 22, 2012
Rated 3 out of 5 by Bepe9 This hotel was ok for a long stay
I stayed at the hotel for 12 nights in a row.
The hotel was ok for a long stay, but a few things need improvements:
- Some of the mornings it took a couple of minutes before it came hot water in the shower
- The breakfast buffe seems to run out of various food items several mornings
- Some of the nights the internet connection stopped to function
- The Greenchoice selection for room cleaning was not rewarded by the cleaning staff. They forgot to leave the vouchers most of the times.
- Both the head concierge and the hotel manager promissed to contact me to give me special offers, but they never did even if I called back twice to the front reception
November 30, 2013
Rated 4 out of 5 by IT48 Water Views
Recently we stayed at the Sheraton Stockholm 9/11 Aug. Room was ready on arrival. On entering the room water found to be dripping from the ceiling. Phoned desk and advised. Told maintenance would be up straight away. Fifteen minutes later second phone call to desk advised someone would be up to change us to another room. Ten minutes later finally shifted. Later that night we passed the room with the leaking ceiling only to notice that it was occcupied (ie the rain had stopped) by unsuspecting guests. This room already had signs of past water damage. This not the standard I would expect to see from a Sheraton hotel. The rest of our stay was excellent
September 9, 2013