Rated 4 out of 5 by Georgie1958 Nice staff
The staff was very pleasant and helpful. My only disappointment was that the breakfast was not complimentary (free). I stayed at the Sheraton to attend a conference at the Westin. This was one of the hotels recommended for the conference.
July 16, 2013
Rated 5 out of 5 by lms289 Felt like home!
We stayed at this hotel while in town for work for nine days. I have never stayed at a hotel (for work or otherwise) where I felt more at home. The accommodations were great, but the staff is what will make me return. Thank you for everything!
March 11, 2013
Rated 5 out of 5 by Hully The Sheraton
The staff was very friendly and make a point to meet the needs of its guests during their visit.
We thoroughly enjoyed the accomodations
and courteous manners we received from the entire staff. Thank You!
Special thanks to Scott - Desk Host
November 25, 2012
Rated 5 out of 5 Perfect Place to stay!
Clean, easy location, friendly staff. We have stayed here a couple of times now and will continue to. The ONLY complant I would have is the breakfast buffet is alittle high for what they have. But you pay for convenience sometimes also.
February 11, 2013
Rated 4 out of 5 by Tilly Small friendly hotel
The staff at this hotel are helpful and friendly. They uphold the idea that you don't just stay there but it is a home from home.
The facilities at the nearby Westin complement the lack of pool.
The Club Lounge needs a serious upgrade.
October 24, 2011
Rated 5 out of 5 by FreqntTrvler Excellence
This is by far the best SPG property I've stayed at. From the staff to the rooms to the club lounge. Everything is top quality. If you're going to be in the Frisco/Plano area, this hotel is the place to stay.
June 19, 2013
Rated 4 out of 5 by Kate Comfortable and comforting
After long meetings, it was wonderful to return to a comfortable, safe room and enjoy excellent food in the dining area. Highly recommend this to business travelers in the Frisco/Plano area.
March 1, 2013
Rated 5 out of 5 by mblanck24 Clean, location, friendly staff
My husband and I stayed there for a weekend get away. We loved our stay it was a very nice place, clean, no children and a very friendly and accomadating staff.
Mark and Mary Blanck
October 11, 2012
Rated 5 out of 5 by Deerylou57 Very nice hotel with GREAT staff!
My recent 4-night stay was very nice! Rooms were clean and comfortable. What made the stay excellent, though, was the front desk manager and his staff. They were outstanding!!!
August 16, 2012
Rated 5 out of 5 by weaks Love the club level
breakfast- loved strawberries and lemon muffins
room- great - like pocket door to bathroom, portable mirror
like having a place to recycle the USA today
May 27, 2013
Rated 5 out of 5 by Pajero Sheraton Stonebriar
Very attentive and caring staff. Very clean and comfortabel; room. Food service was excellent but eggs did not taste like real eggs rather Powdered egg
November 10, 2012
Rated 2 out of 5 by TXUS Noisy AC
Room has very noisy AC, with valve/damper that slams shut all night. Staff seemed unconcerned when it was reported. No consideration provided.
December 3, 2012
Rated 5 out of 5 by ronc Very comfortable
Great place to stay, the hotel is spotless and very comfortable. Located near some fantastic eating places right across the walk way.
February 3, 2013
Rated 5 out of 5 by TexasGuest The service at this hotel is wonderful.
Was very pleased with the staff. They accomadated us with a refrigerator for our son's antibiotic and were very friendly.
November 28, 2012
Rated 4 out of 5 by Misty Great Service
Front Desk Agent - Scott was there when I checked in and when I checked out. Very Friendly and accommodating!
April 29, 2013
Rated 5 out of 5 by Keys34 Great hotel and staff
front desk personnel were very friendly and helpful.
August 12, 2013
Rated 3 out of 5 by LGL5 Exceptional Staff
The hotel is sparse and in need of investment but it is the best hotel staff I have ever encountered.
May 17, 2013
Rated 3 out of 5 by AndyS Nice hotel - terrible TV
A situation that I've seen at many hotels... Only half of the HD channels work at any given time.
May 23, 2013
Rated 5 out of 5 by Samantha18 Extremely comfortable.
The bedding was fresh and clean, the bathroom was roomy and clean, and the shower was large and clean.
December 19, 2012
Rated 5 out of 5 by JBer Awesome
Outstanding. Extremely friendly and helpful staff. Great job!!
January 7, 2013
Rated 2 out of 5 by jodi61 It's just OK
Would look elsewhere next time in town.
August 28, 2012
Rated 5 out of 5 by mark1970 Nice property
I would definitely stay here again.
September 3, 2012
Rated 2 out of 5 by PolytheneB 4-Points in Disguise
1. The address provided on the website isn't GPS compatible. I ended up approximately a mile from where I should have been. I called the hotel and they were aware of this and gave me directions to the hotel.
2. "We have your SPG number on file Sir" was the only recogniation I received upon check-in. I don't normally require any sort of parade or fireworks or even a pony, but generally I get "We have your SPG Number on file Sir. Thank you so much for being a loyal Gold Member."
3. I was given a room on the "SPG Member" floor... the 3rd out of 4 floors. No biggie but the room was INCREDIBLY tiny. I looked at the floor map and yes... I was in the smallest room on the floor.
4. Upon further inspection it turns out this mini hotel DOES have a Club Lounge... for which I was not given a key to access.
5. Further chatting with staff that night revealed that the hotel was no where near capacity and they offered to put me in a suite.... at 01:00AM. I appreciated the offer but truly I wasn't after an unwarrented upgrade.
6. The television was basically the size of a large computer monitor.
Now... some of these may be small points, but when I travel... I actually spend the majority of the time IN my room. When I book a standard room, I like an upgrade to a room with a nicer view or slightly larger size. When I book a suite, I like the same thing. As a SPG Gold member... and on my 5TH stay in 2012, I just expect a little more.
January 27, 2012