Sheraton Tribeca New York Hotel

  • 370 Canal Street
  • New York,
  • New York
  • 10013
  • United States
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Rated 4 out of 5 by 336 reviewers.
Rated 5 out of 5 by TriBeCa - So much to offer Great location with proximity to everything. Want to see Times Square? Subway station on the corner will get you there in 5-10minutes. TriBeCa is a great location with so many great restaurants within walking distance. February 25, 2014
Rated 4 out of 5 by Frequent Business Stays I stay here often for business and find it very comfortable. The staff is always helpful and the hotel has what you need, with the added convenience of Soho and Tribeca within blocks. February 25, 2014
Rated 3 out of 5 by Disappointed Although the room was comfortable (though small) and the staff very accomodating, I was disappointed with other considerations. The restaurant was not open for dinner on the four nights I was there... there was a sign that one could order a meal in the bar. I chose not to do so, as it was a very open area. Also, the elevators "sometimes" demanded a room key, and other times did not. Most importantly, my toilet did not flush correctly after the first day. This was corrected... but, then the problem was repeated... and again, corrected. I think I may try a different hotel in the future. July 30, 2012
Rated 2 out of 5 by Disappointing Though the accommodations are acceptable enough (I could be fixed to overlook the saggy bed and lumpy pillows since they were at least encased in clean comfortable linens, there seems no excuse for the shower designed so that it was impossible to turn the water on w/o getting sprayed in the face with cold water. And that adding insult to the injury suffered by receiving an uninvited wake up at 5:22 in the morning -- twice -- on the second night of mu stay. Since i had to get out of bed to answer the call, having been jolted awake in the pitch black, I was only able to knock the handset off the phone to turn it off, so of course 5 minutes later, another call. There went that night's sleep. Finally, in between a jammed day of meetings I returned to the hotel to pick up email and grab a bite of lunch. I was told 30-35 minutes for delivery. An hour later I was forced to cancel being out of time, so there went my opportunity to eat that day. It took me an hour of repeatedly trying (per online instructions) before i finally called tech support tonget help getting on the internet. Problem solved on my laptop, but My cell phone never picked up Internet, though i was told I was paying for access on any device. I didn't find out untillninwas checking out and needed help yet again getting access to the lobby printer for my boarding pass that my name was spelled wrong in the system which is what precluded me from accessing the service I paid for. It is hard to imagine I received a "discount" corroborate rate of what amounted to almost $500/night for this room. Don't stay here. There are so many other places in NY that take hospitality seriously and are able to translate an exhorbetant rate into a delightful experience. #disappointed... September 17, 2012
Rated 4 out of 5 by great stay Room was very clean and comfortable. NO bedbugs! Staff was very friendly and very helpful and always pleasant! February 24, 2014
Rated 1 out of 5 by This hotel's staff fails under pressure While overwhelmed with an influx of visitors to NYC and a full hotel, it does not excuse the unprofessional response received when attempting to get information from the front desk. For someone who travels frequently, I would expect my Starwood Experience to be the same from stay to stay and in this case it most certainly was not. February 4, 2014
Rated 4 out of 5 by An excellent option to enjoy Manhattan The hotel is modern, staff are courteous and efficient, rooms are clean and great. The Canal St area may not be the ideal place to be with children, but for business travellers or adults is an excellent option. Its location is very good, close to the Soho and to the subway, although do not expect fancy shops or services in Canal St. I would highly recommend the hotel for everyone. February 20, 2014
Rated 4 out of 5 by Thank you I am writing to thank you for the lovely time we had staying at your hotel. We spend a wonderful few days in New York, using the hotel as our base of operations. While we enjoyed the whole experience, one aspect of our stay stands out even more than the rest- the attention and service we received from Eddie- the bellman. He helped us several times, always with a smile, a kind word, and a positive attitude. He and the rest of the staff made our visit even more memorable and enjoyable. Thanks again for everything, January 15, 2013
Rated 2 out of 5 by Poor SPG Recognition I have stayed at the Sheraton Tribeca six (6) times since August, 2011. I am a SPG Platinum Guest. My most recent stay involved an inadvertent duplicate reservation made through SPG.com for one evening. My check-in time was at approximately 6:30pm, close to the evening cut-off. The front-desk clerk, the manager on duty and subsequently the hotel general manager insisted that since I had two reservations, I must pay for both rooms regardless of the innocent mistake. The general manager subsequently told me by email the hotel was filled to near capacity, so I am sure the hotel could have easily accepted a reservation or walk-in after 6:30pm, or, I suspect, I was charged for the second room, and then the hotel likely rented the same room again earning a double rental on a single room. May 15, 2012
Rated 5 out of 5 by Great Value for Downtown My stay in March was absolutely wonderful. I arrived haggard from a Red Eye, and the front desk went above and beyond to get me checked in early so I could catch a few Z's before a big event scheduled that evening. There are so many choices in NYC, esp. w/Starwood...but in my experience, this is the best value, and one of the best views in the city. Spring for club access, well worth it. An easy walk to the subway, and close to lots of downtown shopping. Looking forward to my next stay! October 24, 2012
Rated 5 out of 5 by Perfect Stay I stayed here for three nights with a group of six girlfriends. What a perfect place to stay in NYC. I loved my room. Super bed, bath and shower. It was also very spacious. We ate the buffet breakfast daily which served a large variety of hot and cold foods. Everything was delicious. I liked that it stayed open until 11 so you could sleep in and not miss it. We ate late morning and I felt full until dinner. There is an awesome deli next door which was super yummy and convenient. We walked through TriBeCa, Soho and Chinatown. We also walked to the 911 memorial (research before you go-need free tickets and min hr wait). We took a short subway ride to other sites but the subway is very close (on corner from hotel). The entire staff could not have been nicer or more accommodating. I look forward to coming here again. June 17, 2013
Rated 5 out of 5 by Bed, shower, staff, view, location - fab! After a week in this hotel, I decided to extend my stay and also book a return trip in March. It was my first experience of the famous Sheraton bed and omg - no hype, it was wonderful. As was the shower - very important - and the location is superb. Being on the border of Tribeca, SoHo, and Chinatown really puts you at the heart of NYC. The only less-than-great aspect of my stay was the requirement that I 'check out' and then 'check in' again in order to extend my stay. That was inconvenient and unnecessary - other hotels manage such issues without putting the guest to any inconvenience. Other than that - five stars. January 6, 2013
Rated 5 out of 5 by Friendly Staff and great location I stayed here during a trip to New York for a wedding. The staff was so helpful and friendly the entire weekend! They helped with navigating the city and making arrangements for us to get around. The rooms are comfortable, clean and we had a great view. It is so calm as soon as you walk in compared to the hustle on the city streets. The hotel is walking distance from the subway, Little Italy, China town and so many great sites. So convenient! August 5, 2013
Rated 2 out of 5 by Not coming back I specifically booked this hotel to gain SPG points, only to find out they don't honor points if its booked through Expedia (even though the Expedia rate is higher). This started me off on the wrong foot. After that, the breakfast buffet is lower quality food than you can get at a Dennys - fake scrambled eggs, soft greasy bacon, and heated up sausage patties. The bar was infested with fruit flies, and the rooms were average. Expected much more. August 6, 2012
Rated 2 out of 5 by Worst Starwood Stay Yet I have stayed at a lot of Starwood properties (I'm platinum) and this was by the far worst. Customer service was horrible. I was dissatisfied with the hotel, room, facilities, etc. and when I asked to stay for just one night and check out a night early (to move to another Starwood property), I was told they wouldn't let me. They preferred I stayed at a place I wasn't happy with? I don't get it... In addition to this, the lock on my room was broken and the maid would leave it open when she was done cleaning. It's a good thing my items weren't stolen! The front desk clerk told me he was giving me a premium room since I was platinum. Turns out this room was right on Canal Street. My colleague's room was much nicer and quieter and he doesn't have any status with Starwood. Overall, I would never stay here again nor would I recommend it to anyone. October 30, 2012
Rated 1 out of 5 by Worst overall experience of all my SPG stays Very expensive for what it was - $500pn in a shoe box. Room 2103 was right next to service door. Staff went in and out at all times of day and night and door slammed waking us up. Advised staff but little they could do as hotel was full. Facilities in room only large enough for 1 person - space for suitcases, hanging/cupboards etc. Staff were friendly and helpful but little they could do. I have never felt more ripped off in life. October 29, 2012
Rated 1 out of 5 by Below expectations Though I didn't arrive until 11pm, I ended up with one of their worst possible rooms. It was handicap accessible room directly outside the noisy elevators. It was late and I simply asked for a different room the following night and nobody ever got back to me. As a SPG Gold member, I stay at Starwood properties frequently and usually get much better service. The room was poorly cleaned the following day (missing towels, toilet paper and remaining trash). The gym is fairly pathetic and filthy. I was able to catch an earlier flight and leave a day early and when I checked out at noon, they charged me for an extra night even though the cancellation policy was same day at 6pm. I plan to call Starwood and try to get a refund and complain about their manager who told me that he would email me to followup but I have yet to receive an email from him. On the positive side, there is a great juice bar next door and $1 pizza slices across the street. October 18, 2013
Rated 4 out of 5 by A great Staff! The hotel was typical of what I expected, but the staff was exceptional. Everyone was accommodating and courteous. We arrived late and the room type we booked was not available. They made arrangements to put us into two rooms for the night and move us the next day. The following day, everything was taken care of. We called for some extra towels and linens and received them in a matter of minutes. I could go on and on... August 1, 2012
Rated 2 out of 5 by Rooms so small you couldn't get the suitcase past the bed. This was a club level room. Maybe because it was in a corner, the configuration didn't work. Website said .3 mi to the 9/11 Memorial Site. Chose this hotel so we could walk there before taking a cruise the next day. (Our cabin was bigger than the room!!) Much further and the surrounding area was really seedy. Club breakfast was adequate, while the terrace had an incredible view. Thankfully we were only there one night. July 22, 2012
Rated 4 out of 5 by An overall good experience Staffs are warm and welcoming, rooms are clean and it earns its 4 star title. There's a couple of issues that I've encountered, however, makes me a bit frustrated during my stay. I was told by one technical support through a phone call that I need to pay 10 dollars for every single device I connected to the Internet. I was like, you have to be kidding me, it's a 4 star hotel, and I pay 200 per night, I've never had such experience in any hotel that Internet fee is charged based on the number of devices. Anyway, at check out, the lady at the front desk told me that I only need to pay 10 per room for 24 hours of Internet usage. So, again, back to the point that it's all about different individuals, and I still have no clue why the heck the technical guy tried to rip me off. In addition, they didn't recognize me as an SPG gold member, which is a bit weird too, cuz apparently I am. July 8, 2013
Rated 4 out of 5 by Wedding Weekend My husband and I were referred to this Sheraton for a wedding stay. The staff, to a person, were fabulous, guiding us and advising us. Everyone was sweet and kind. The bathroom needed some touching up, but the room itself was sparkling clean. We were quite pleased by the location, the quality of the staff and the value we received for our money. September 9, 2013
Rated 5 out of 5 by Great team. What ever you need, this team tends to be five steps ahead of you. From the moment you arrive until your departure, you are greeted by friendly and accommodating employees. Always made to feel at home here. October 31, 2013
Rated 5 out of 5 by Sightseeing The hotel is just fine when you want to do downtown Manhattan sightseeing. The rooms are a bit small, but okay if all you want to do is sleep there. Free internet is available in the lobby. A real breakfast from the hotel restaurant is very expensive, so it will have to be something from the coffee shop in the lobby or from Dunkin Donuts across the street. July 6, 2012
Rated 5 out of 5 by Outstanding Staff In town for 4th of July. Had sent a note requesting high floor with fireworks view which was honored. Fast, easy check in/out. Staff was helpful, friendly and courteous. Gave out cold water bottles at front door to help beat the heat. Location was easy to navigate from village to soho to tribecca. Would definitely recommend and stay again. July 6, 2013
Rated 5 out of 5 by This hotel had everything I needed, and then some! I went to NY to meet my son and help him find an apartment. He wanted to live in Chinatown so I booked the Sheraton Tribeca, thinking we would be close to his search area. The hotel is new, it's compact but makes excellent use of space, and has everything one could possibly need beginning with the Starbucks kiosk in the lobby to the Business Center, another restaurant and a knowledgeable and friendly front desk and concierge staff. I made use of the Fitness Center which offers a good choice of equipment and we were upgraded to the Lounge level where I enjoyed the rooftop garden and the amenities of the Lounge on a daily basis. The room was well appointed with a flat screen tv, comfy chair, a desk and chair and an armoire with a safe. The bathroom was pristine with a contemporary flair. The location was not ideal for theatre, museums or Central Park, but I had such a great experience that I would probably stay here again and make the commute! May 24, 2012
Rated 5 out of 5 by Mother/daughter holiday My daughter & I usually stay in mid town, but decided to try TriBeCa this time. It is a great location, so convenient to SoHo shopping and restaurants. Staff were all so friendly and helpful: Front desk, concierge, room service, bar, housekeeping, and the determined young man who went above & beyond to get us a cab! Will definitely be back. December 4, 2012
Rated 5 out of 5 by This Hotel has what you need The hotel has rooms and features that provide you with everything you need and nothing unnecessary. Rooms are simple and clean. Facilities include a nice small gym and a great little roof top patio connected to the lounge. Accessible by the Red, Blue and Yellow subway lines and close to West/East Village/Soho and down town for fun and work. July 9, 2012
Rated 4 out of 5 by Very good hotel, not so good location Facilities are very good, staffing very attentious, location not so good, though very close to best Soho locations (metro stations not pleasant to walk around). October 22, 2013
Rated 3 out of 5 by Eddie C. I travel all over the world and stay at many high end hotels in executive suites most of the time. As an executive member and an SPG card holder for years, I have been given the opportunity to stay at the Sheraton with complimentary drinks worldwide in the lounge. I was surprised that was not the case here at the Sheraton Tribeca. I am aware that rules are different in the States compared to overseas but I was hoping that complimentary drinks and better food would have been provided. Having said that, the staff treated me and my son very nice during our two separate stays in August. One person I would like to recognize is Eddie C. He greeted us at the door entrance and continued to take care of us every time we saw him in the lobby. What a great guy and a helpful employee you have there. I hope he is treated well by the Tribeca management. I don't think you want to see this guy get away. I can't say enough about him and was really the only bright spot of our visit to the Tribeca Sheraton. August 14, 2013
Rated 4 out of 5 by Great Customer Service After a work event, the customer service team had a fruit plate waiting for me in my room. It was over and above any expectation I had and was appreciated. The rooms were comfortable, but there was some street noise. Valet was great to work with. Overall I would recommend. September 5, 2013
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