Sheraton Tribeca New York Hotel

  • 370 Canal Street
  • New York,
  • New York
  • 10013
  • Stati Uniti
  • Mappa

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  • Per soggiorni superiori alle 90 notti, chiamare il numero +(1) 866 539 3446.
  • La prenotazione può essere effettuata con un massimo di 550 giorni di anticipo.
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Rated 4 out of 5 by 456 reviewers.
Rated 5 out of 5 by They made my day Great customer service, we arrived early and they had a room available for us. Mentioned it was our anniversary, when we got back to the room that night there was a special treat and a nice card waiting for us. Very friendly staff all around, very clean property, well located for the area and close to many subway lines. September 2, 2014
Rated 4 out of 5 by Really Good Experience in NYC This was a really good experience overall. I would definitely recommend this hotel to others. The value is tremendous here. The rooms are decently sized for a NYC hotel, the location is great, and the service at the restaurant was very good. I had a package sent here an the staff was very responsive in informing me that it had arrived. I would definitely recommend this hotel. Thank you very much. I will be back again soon! August 30, 2014
Rated 5 out of 5 by Extremely responsive front office staff I want to thank the front office management for going above and beyond in arranging my stay August 29, 2014
Rated 4 out of 5 by good hotel located in a not very good Our stay was very good. Room was clean. Only flaw on the structure was the system that controls the elevators, waiting also reached 5 minutes. The location was good in terms of logistics, but not in a nice area in terms of quality. August 26, 2014
Rated 5 out of 5 by Solid Sheraton with remarkable staff There are tons of hotel options in NYC, but we came back to the Sheraton Tribeca for a second visit. The staff here is extremely helpful and communicative. I reached out prior to my stay and Wilberto responded promptly and met all of our needs. We could not have asked for a more thoughtful experience with him and his staff. The hotel itself is clean, modern and in a great location. Just steps from Soho and Tribeca, with subway options just around the corner. Definitely one of our faves in the city. August 21, 2014
Rated 5 out of 5 by Great hotel for Manhattan The rooms: Great, new Sheraton. As SPG Platinum they upgraded me to a Club level room. The rooms are Manhattan-sized but big enough for a queen size bed. Great water pressure, hot water comes fast and the room was very quiet. I slept so well. The Club Lounge: The food is nonexistent, don't expect much. But they are well stocked with drinks and coffee and the outdoor patio is AMAZING. Why waste your time on a rooftop bar when you can chill out in peace and comfort in the Club Lounge. Don't forget to print out your boarding pass here! The staff was very friendly, particularly the doormen. For once in New York I encountered a door man who didn't expect a tip for opening the door. The location is excellent, very close to the subway and walking distance to much of SoHo and Little Italy. August 21, 2014
Rated 4 out of 5 by Perfect shopping location! We couldn't check in until after 4:30! They made it right by crediting me Starpoints. The location to Soho shopping is the BEST! Club Level with outside balcony is very nice. August 19, 2014
Rated 5 out of 5 by Super Staff, Super Location If you are looking for an easy, convenient, well-located and cared-for experience in Manhattan, this is the place to be. Access to the fun places in and around Manhattan is ideal, both on foot (things are close) and by subway (many lines converge within a block of the hotel) August 13, 2014
Rated 4 out of 5 by Wonderful Staff The staff were all fantastic!! Duane in the club lounge is exceptional and assisted me always with a smile on his face. I wish I remember the name of the young lady that checked me in because she was a real gem. My only issue was with my shrimp taco meal, the shrimp were grilled black, literally and if it wasn't for dinning on the roof top deck at night I would not have attempted to bite into it. There wasn't enough sauce to mask it. My room and bed was wonderful, very clean, large glass shower and the glass was spotless, just wonderful! August 12, 2014
Rated 4 out of 5 by Sheraton Tribeca Very nice and comfortable Sheraton in a good location. August 12, 2014
Rated 4 out of 5 by Great Hotel for a Guys Getaway!!! Great hotel for a guys getaway!!! First time visiting NYC and loved the location. The hotel staff were very accommodating!!! August 11, 2014
Rated 5 out of 5 by Great family stay Great stay in Club rooms, we would stay again. Rooms are small (OK for New York) but our party enjoyed the hotel facilites such as the gym and the Club Lounge (amazing views). August 11, 2014
Rated 4 out of 5 by Great time in Tribeca I love staying here. The staff is great, and it is nice to be away from the huge hustle and bustle of Times Square. This hotel doesn't disappoint. The Club Level amenities are fantastic- the view! I love this location more than the Sheraton on 53rd, they are doing a great job! August 10, 2014
Rated 4 out of 5 by This hotel has good airport proximity Although our room was not ready, we found the reception staff to be friendly. The concierge on Sunday morning was excellent and deserves special mention. August 9, 2014
Rated 4 out of 5 by Excellent Location to stay in Manhatten Excellent location having a sight seeing trip in Manhatten. Adequate room size, clean and comfortable. Very kind and responsive staff. I-Net hub in Lobby is a brilliant solution. Nice but very expensive bar, compensated by Starbucks hub in lobby, very good for a quick and delicious start in the (sight seeing-) day. Gym facilities in a high quality considering the central Location. Overall our new favorite for our stays in NYC! August 9, 2014
Rated 3 out of 5 by Lower Experience I've been to this hotel many times for business, and this time I came with family and friends for a fun NYC trip. The not-as-usual experience started at the beginning when both of our rooms were not ready, even though we arrived at 4pm. I understand that rooms may not be ready when I arrive say earlier in the day, but 4pm there should something available. This was the same for both of our rooms, the other family that I was traveling with. The second issue was the Club Lounge. Yes I understand that this is a gratis service, but it was continually out of at least 2-3 items (food, drinks, plates) and the area not cleaned in a timely manner, plates were continually stacked everywhere. I make it a point to always bring plates back and though this practice is not always done by other travelers, but it was unusually messy throughout every breakfast service we attended. I've had better Lounge service in this and many other Sheratons in the past. The last issue was with the valet. We called ahead for one of our cars which was parked by your service. We called 15 minutes before we checked out of our rooms thinking that we gave enough time for the car to be brought over by the time that we left the rooms, went down the elevators, paid our bills and handed over the keys. That did not happen as our car arrived 1.5 hours AFTER we called for it. Not acceptable. August 3, 2014
Rated 4 out of 5 by This hotel has a great club lounge We loved the club lounge on the 21st floor at the Sheraton Tribeca. We enjoyed sitting outside for breakfast and taking in the New York City skyline!!! August 1, 2014
Rated 3 out of 5 by Great location, hotel has shown recent degradation This is a great location. This hotel used to be one of my favorites. Recently though, i have to say that it is kind of gone downhill, in terms of food availability (restaurant is hardly open), lobby/entrance is not quite clean and rooms are also just so so. August 1, 2014
Rated 4 out of 5 by Good hotel but understaffed The hotel is nice and clean. The staff is friendly and accommodating. Biggest problem was it seemed to be understaffed at front desk, bar and club lounge. Frequently found only one person manning each location during busy times. July 28, 2014
Rated 5 out of 5 by Great little hotel We were happy with our choice. Our room was small but it had everything one could possibly need. The bed was wonderful! The staff were friendly and helpful. It was located near many shops in the Tribeca area and close to the subway. If you drive to the hotel, try to avoid late afternoon arrival..The traffic on Canal street going to the Holland Tunnel gridlocks all of the surrounding streets. Next time we stay here,maybe we will take the train. Bottom line: Loved the hotel. July 27, 2014
Rated 5 out of 5 by Great location and staff The hotel is on the border of Tribeca and Soho, two of my favorite neighborhoods in Manhattan. There are so many great restaurants and shops within walking distance. There are also main subway lines nearby to be able to get anywhere in the city quickly. The staff is friendly, helpful and accommodating. They make me feel very welcome and my stay feel like home away from home. July 23, 2014
Rated 5 out of 5 by Great Hotel Location in Tribeca near Chinatown and Little Italy. Great staff and clean rooms. Excellent nice place to stay. July 21, 2014
Rated 4 out of 5 by comfortable hotel in good location rooms were very clean, staff was very helpful July 17, 2014
Rated 5 out of 5 by Always the best choice in Tribeca/SoHo Once again they amaze me with their knowledgeable staff always going out of their way to make your stay comfortable. If you want away from the busy Times Square/ Midtown, Tribeca/SoHo is the place!! You never know who you'll run into while dining at the best restaurants New York has to offer. If you must go to Midtown, the subway on the corner is a short 5-10 minute ride. Don't stay elsewhere the charm of Tribeca/SoHo is what New York is for the locals. July 14, 2014
Rated 4 out of 5 by Great staff & location The housekeeping were especially helpful, leaving kind notes and being responsive to every request. Bar staff, front desk, bellman, etc. all very helpful as well. Canal street is a bit noisy, but nothing to be done on that. Very nice stay overall! July 13, 2014
Rated 4 out of 5 by Mixed Experience I love this hotel for it's proximity to our SoHo office and multiple subways lines. The noise from Canal St. can be a hinderance to sleep if I'm stuck below the 12th floor. The food is below average but the Starbucks in the lobby makes up for it. The gym is average and could use some dumbbells. The biggest issue I have is with the elevators. In the morning, I regularly see folks taking the stairs to avoid waiting. Guests on lower floors often have to wait as multiple full elevators come and go with no room. The staff is always fantastic. If the staff were less enthusiastic, I would likely stay at a different hotel in the area. Keep up the great work. July 12, 2014
Rated 2 out of 5 by Operational Management I've stayed at the Sheraton Tribeca NY hotel for the past 2.5 years (off and on). I'm not sure how many total nights, but it is substantial. My observations and experiences in general have been ok, but there have been specific things that have questioned my confidence in the management of the hotel. For example, when I checked-in on Monday night (I arrived at 11:53pm), I was told my room was just canceled. I have never experienced this before at any SPG hotels in over 7 years. The hotel was able to reinstate my reservation, but it was messy and took a while (not satisfactory to me). Additionally at this hotel, I have been put into rooms that were next to the elevator and also connecting rooms. I have communicated both verbally and in writing that my room preferences are to not assign me to a room near the elevator or which is connecting. I have done this at least 10-20 times in person to the person(s) at the front desk but it doesn't seem to be tracked systematically for someone who assigns rooms to notice and act on. I've found this is a holistic SPG problem and gap. I've also observed high turnover at this hotel in management and front desk staff which just doesn't make my stay one of comfort. July 9, 2014
Rated 5 out of 5 by Best Club View You May Get in NYC The view in the club was just perfect. You could see Manhattan bridge, hudson river, empire state, etc. It's always nice to bring a soda and sit by the terrace. Service was decent, room was small but it's perfectly fine, it's in NYC. Hotel is also conveniently located above A,C,E subway station and about 2 minute walk to 1 station. Just a great place to stay. July 7, 2014
Rated 5 out of 5 by I'd stay here again I thought the staff was courteous and professional. I didn't like the fact that the bar in the lobby wasn't open at 5pm but the staff did try to get me something refreshing to drink, just not what I wanted at the time. The club room and the view from the outdoor patio was great and the hotel was situated very close to all sort of subway lines. I would definitely stay here again. July 6, 2014
Rated 3 out of 5 by Front Desk Agent Jackie ( I believe was her name) was our initial contact-( We checked in 7/1- about 3PM) was amazing! She was so friendly and helpful and courteous. By far the most professional and accommodating front desk agent I have ever encountered. We had club access, and found it to be a little disappointing. One evening we went up around 6 for snacks and all the food was gone except for cheese. The hostess was washing windows and dishes - not restocking food - we waited about 15 minutes and then left. Housekeeping was kind of hit and miss on what they would restock. We stayed four nights and one day they did not restock coffee, the next day we did not receive clean glasses, the next day we did not have shampoo and conditioner restocked. We did ask for bandaids one afternoon and they arrived very quickly with them! July 6, 2014
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