Rated 3 out of 5 by dlugoan Business hotel? Also, in need of upgrade.
First of all, I have been an SPG Gold member since 2002 and have stayed in many Starwood properties in the US and Europe.
During my recent stay at your hotel I was disappointed to see that your tv channel line up did not include a single business channel. There is CNBC, Fox Business, and Bloomberg and you did not carry a single one. What gives? Do you want to be a business hotel or not?
-The rooms and funishings are very dated. For example the leather headboard on the bed was noticably abraded in a few areas, at first I thought it was dirty or stained. The bathroom was unimpressive as well. The shower wall was cracked and the caulk job throughout was very sloppy. etc.
April 8, 2014
Rated 3 out of 5 by NYreviewer You get what you pay for
I arrived at midnight and looked through the menu to order food. The menu table of contents listed a late night menu but nothing was listed within the menu itself. I called the front desk and was told all food service was closed at 11pm...how can a Sheraton hotel not have a late menu?? I was told I could order pizza instead....no thanks,
November 25, 2013
Rated 5 out of 5 by Dokester Another Great Stay
The Austin Sheraton is located perfectly, close to major arteries, but away from the congestion of being right smack downtown. Easy to get anywhere. The property is in great condition, and the staff are helpful and friendly. I hadn't visited the hotel in a few years, and it was just as great as the last time we were there.
November 11, 2013
Rated 5 out of 5 by poohuahua No internet access and noise
I arrived in the room and immediately could get on the internet without using the password given to me. After that I never could get on again.
My room was adjacent to the elevators. Although it wasn't a major problem, I thought the building was breathing for a while until I figured out what the noise was.
August 21, 2013
Rated 2 out of 5 by Redmnt Room not cleaned
Just came back to my room, 826.
It is 8.40pm and the room has not been cleaned.
I am staying for three nights and am been charged an amount in excess of $2,000 due to some events in town.
At this rate not even having the room cleaned is simply unacceptable.
November 16, 2013
Rated 1 out of 5 by DotDot beware
If you use their online registration, don't expect to get any of the things you put in the remarks section and ask for, like your group rate that was prearranged. They also will charge your card one month ahead of time and not refund you any money for any reason.
January 23, 2012
Rated 5 out of 5 by ComedyExec Austin Staff ROCKS!
From the moment I arrived the staff far exceeded my expectations. Juan checked me in he was extremely helpful and knowing that the hotel was being bombarded with sxsw festival attendees he was cheerful and went above and beyond. this was amplified by the help of my bellman Tito who through the course of my week long stay continued to go above and beyond. At the buffet our server not only advised us how best to take advantage of the buffet but brought us made to order eggs & french toast. It was amazing. And lastly I was in a stressful situation producing a high profile show and needed printing and food for our celebrity they made it all happen. A+++ service.
March 13, 2014
Rated 5 out of 5 by SugarLand78 Race Weekend
Came in for the Austin Marathon and had a great experience. The hotel is older but offers a great fitness center/pool area and the staff make up for the aging building. It was a little noisy but thats to be expected on a weekend in Downtown Austin.
February 20, 2012
Rated 1 out of 5 by Kkruke So So
This hotel has a great location for my work. So, I'll keep staying there.
However, its pretty worn and the arrogance of the staff moves on to the do not recommend list for me.
If you're in that area of town for a specific reason, book elsewhere.
April 13, 2013
Rated 3 out of 5 by Dan20132014 Overpriced for nothing but a bed and tv
Look, I get it that fancier hotels do not offer certain amenities (breakfast etc.) and that is normal. For what these rooms go for, one would expect there to be more in the room than a bed and a tv. A fridge would be nice, so I don't have to repurpose the recycling bin as a cooler. Also, the quality was pretty low. The fixtures in the shower were all coming out of the walls. Finally, this is the first conference I have ever been to where the coffee was $2 a pop instead of complementary. Hundreds of people filling your hotel rooms, buying drinks at the bar, and you can't give us some free coffee? Overall, I would not stay here again.
February 24, 2014
Rated 3 out of 5 by cbs1972 Just not what I'd expect
Aside from a great bar staff, I was dissapointed that I received no upgrade on a very slow Friday night and paid $26 for parking. The hallways smelled like old shoes but the rooms were spacious and the area is nice.
February 9, 2012
Rated 1 out of 5 by plat2727 Try to avoid staying here
The vallet staff members are good. But...
1. No wifi on club level 16th floor.
2. Front Desk staff try their best to be unhelpful.
3. Club service is non existent on weekends.
July 27, 2013
Rated 2 out of 5 by buddybell007 This hotel is old and boring, bad food and bad service.
I paid $30 to Valet my new Mercedes and they parked it over night across the street, I never leave my car outside over night. The hotel smeels like old clothes, like mildew. The workout facility and the pool area are not inviting and out of date. The fact I was a Starwood Guest did not seem to carry any weight in this hotel. The room was WAY TOO small for what I paid. The bar atmosphere reminded us of the Old Folks Home and Nursery School drop off area. The gift shop was closed on Saturday and Saturday evening every time we went down there, which was 3 times. The breakfast we paid for was discusting and the waitress asked us directly for a TIP, OMG, WE WILL NEVER EVER STAY AT YOUR HOTEL AGAIN.
April 13, 2014
Rated 1 out of 5 by JosephT2010 Rooms Not Ready and No Communication
Upon arrival at 6pm, my two rooms were not available. The front desk staff said no rooms were available but housekeeping should have something reading in a few hours. My wedding party needed something immediately to drop our stuff and change prior to a 7pm dinner reservation, so 8 of us were forced to change in a small king-sized-bed room. I requested the front staff to call and notify me when our rooms would be ready; they took my number and agreed. I never received a phone call, and later that evening when we returned to the hotel, I had to re-explain the situation to the front desk staff to claim our rooms. After receiving our new room keys, our group went back to our single temporary room to gather our belongings, except our key cards no longer worked and someone else was in the room. Turns out the hotel staffed moved all of our belongings into the new hotel rooms without notifying me as they previously agreed to. This is unnacceptable. They did not have our rooms ready, there was no communication, and they management did not have our permission to move our belongings. They screwed up big time. I will never use book with Sheraton hotels ever again.
May 31, 2012
Rated 5 out of 5 by MsNana65 This hotel has great conference Rooms
Service is great and friendly.
May 22, 2014
Rated 5 out of 5 by AustinBride2013 Fantastic Staff for a great wedding!
I can't say enough about how Adela and the rest of the staff made my stay everything I could have dreamt of. I had lost my wedding ceremony site twice before I realized that the Sheraton had everything I needed. I mean the prices alone were incredible! Adela not only helped coordinate everything onsite (including the people) but also preplanned a fantastic rain-back up when a tropical storm suddenly blew through town. Everyone was so kind and helpful, even when dealing with the insanity of ACL weekend in Austin. And my View WAS AMAZING! So happy I decided to book two nights there in addition to the wedding itself despite being a local. Wow!
October 23, 2013
Rated 5 out of 5 by jgilbert Amazing as always
I can not say enough good things about this hotel. Short and to the point: Do not stay anywhere else when in Austin!
December 11, 2012
Rated 4 out of 5 by Bob1910 CTAT Education Conference
The hotel was a good location for the conference, and the conference rooms were nice and comfortable.
May 16, 2013
Rated 4 out of 5 by quicktrip Nicer than expected
The Sheraton brand has really stepped up in the past few years. An older hotel, but still well maintained and staff was more than attentive and friendly.
May 19, 2014
Rated 2 out of 5 by kevinabq Watch Out! Not what you expect from a Sheraton
First day arrived (6 day stay) room was wrong. Booked a King and they had no King Rooms. Desk clerk did not even bother to check to see if a King room would be available later in week. Went to move Hotels and Mgr asked me why. I explained and all of a sudden a king room appeared. Did not have any earlier but all of sudden had two. Next day came. Asked for harder pillows. Never delivered. Asked again (Midnight) security guard brought me same pillows and stated that their hotel does not have any harder pillows. Not sure why they would say they did. Next morning, woke up at 7:00 am to find no Hot Water in Hotel. Called the front desk and they said they knew about the problem but did not know a time frame for fix, Ok cold shower day. That night went to watch a basketball game on the TV in the room, and half of the channels would not come in. They said it should not be like that. Sent up the Engineer to look at TV could not figure it out. Took until 1.5 days later for them to figure out that the entire hotel was having this issue. Day 4 Room was not cleaned by 4:00 pm had to request to get room cleaned. Mgr's were nice and gave me a couple of $20.00 comps' Did not do much since the one restaurant in the hotel was not great. MGR's really need to look at the staff that works the front lines and figure out how to get this hotel back to a quality that is worth SPG points.
February 19, 2013
Rated 1 out of 5 by srnyc Horrible service!
We stayed at this hotel as part of a block of wedding guests last week. The room seemed fine at first check but lacked basic toiletries that are always standard at Starwood Hotels (shower gel, toothpaste, q-tips). Our first negative experience was room service- we called at midnight after arriving to order off the very limited late nightdining menu. The menu has salad, sandwiches or cereal. We called to ask for cereal and were told that is not on the menu. when we informed room service that it is, they said "ok" but it will take 45 minutes! for cereal! we decided not to order it.
the biggest issue was actually the next day- we called for an afternoon housekeeping making up of the room and left the room to allow them to clean. first off, it took them 2 hours to come. secondly, when we did finally return to the room, the door had been left OPEN (the stopper had been put in the door to keep it open) leaving our room with our ipad, jewelry, laptop exposed to any passerby AND there were dirty cleaning rags on the floor of the bathroom which was clearly left unclean! we waited for a while thinking the cleaner may just have gone to pick up a cleaning supply but when no one came for 20 minutes at least, we called the front desk and 15 minutes later someone showed up to clean up! This level of negligence and poor service was not at all in line with the quality we have received at Starwood hotels in the past and really were disturbed by it!
May 7, 2012
Rated 1 out of 5 by white818 UNSATISFIED
First off, let me say that I have stayed in Sheraton hotels around the world, from South America to Indonesia, and this was easily the worst Sheraton hotel experience I have had.
Overall, the price I paid for a "superior king" room was not at all conducive to the cleanliness, amenities, or service I experienced. I paid $240 for a room that should have been priced no more than $100 in terms of quality. I am not sure what "superior" means to you, but it certainly was not what I expected. I would appreciate an explanation of what I paid for.
a. the carpets were highly stained and looked filthy
b. the wallpaper was peeling and stained in many areas
c. the headboard was torn
d. the television stand was scraped and knocked
e. there was TRASH under one of the chairs!
f. there was not a robe or slippers as your website advertises (*I asked twice for these and never received it)
g. the room smelled of bleach, and not in a good clean way
a. the pool itself was littered with leaves
b. there were cigarette butts all over the pool deck
c. a "hotel bar" was advertised -- I never saw that
a. the elevator button panels were loose inside the elevator!
b. the hallways had the same bleach/cleaning solution smell as the rooms. again, not in a good way
c. there were men working in the hallway and being very loud with no consideration of hotel guests
d. the Lobby Bar is outdated, and located in the middle of the lobby making it very hard to unwind amongst all the guests checking in
I was told the parking charge for self-park was $16 when I checked in. I was NOT told that this would be charged to my room. When I left your hotel, I paid for my parking at the self-pay machine in the lobby. When I received my bill I noticed it was also charged to my room. So, I paid for parking TWICE!
I spend about half of my year traveling and staying in hotels for business purposes so please know that my opinions and judgements are quite valid. I hope my comments will help you and your company to create a better experience for hotel guests in the future.
July 19, 2013
Rated 5 out of 5 by JimiJune2013 In My Time of Loss
I tried to open the link for the survey but it wouldn't open however, I wasn't going to let that stop me from sharing my Sheraton experience. My husband, mom and I had to stay in your hotel at the Capitol on Sunday, June 2 because my parents were visiting family in the area and unfortunately, my dad had an accident and ended up in the hospital.
After his emergency surgery that evening, we were exhausted and had to find a place to spend the night. I am VERY particular about where I will stay and your hotel is the second place closest to the hospital. The first place was NOT acceptable and I told my husband we are not staying there. We kept driving and the next place we came upon, was your hotel. I said, I will stay there, so we checked in LATE Sunday night.
We were exhausted, emotional and frightened. Our first encounter was with your valet staff. They were courteous, kind and timely. We went to the front desk for check in and there was another kind face waiting to greet us. I explained our situation that we were in town due to an emergency hospital visit and we just didn't know how long we would be here and how long we would need the rooms. They said no problem and we could take it day by day. They even gave us a discounted rate for each room, which was very helpful since we had no idea that we would be staying the night in Austin for the night.
Well, one night and two rooms turned into 5 nights and three rooms, as more family arrived. We even had to switch rooms due to needing more bed space. Your staff "bent over backwards" for us. They were patient with us when we arrived crying after 18 hours at the hospital. They were compassionate with us making sure that our every need was met. They were helpful by providing us with bottled waters, directions, recommendations for quick dinners and free internet.
We did not encounter ONE person, our entire stay, that was anything less than spectacular. Unfortunately, my daddy never got to come home with us. He passed away Thursday evening. As we returned to the hotel, late Thursday night after saying our goodbyes, the valet expressed his sympathies.
As we checked out on Friday, I felt like I personally knew, most of the staff. They all express their condolences. For such a devastating reason to be in Austin, your hotel made it as pleasant as they could.
If we are ever in the Austin area again, your hotel will be our ONLY choice. Please pass along our gratitude and thanks for treating us like family while we were in your care.
June 18, 2013
Rated 5 out of 5 by KarenS2 Staff were great
My air conditioner was not very cool.
May 15, 2014
Rated 4 out of 5 by JB007JB Decent hotel but dated amenities
Overall decent hotel. Close proximity to downtown and bar district. Plenty to do. Hotel greeted me very well including UT bell boy named Joe. Very well mannered and courteous. Engaged me in conversation and personable. Rooms need to be upgraded and redone. Older smell and feel to them. Shower was very bad looking and tub was old and very slippery. Almost slipped twice. For the price I paid and room I stayed in not worth it and next time will find a much cleaner and modern hotel.
April 27, 2014
Rated 5 out of 5 by bigalm49 not home away from home, but got what I want
I wanted to relax, not get bored, this hotels meet my expectation each time I do stay.
I wish the lounge/bar to be a more private in a way to convey a more pleasant time,and to play some music instead of jhaving a crowd
of people doing nothing or just seating around and interfering with the front desk staff
what I mean is a lounge bar away from front desk, this will mean a pleasant welcome to new guests and those staying at the hotel a good reason to enjoy the the staying
just like the four season hotel's lounge bar. Other than I do stay here anytime due to great attention from the staff . I do highly recommend this hotel.
August 6, 2013
Rated 5 out of 5 by moreconf Fit for business
I chose the hotel mainly for the location as it was close to the Capital and the Austin Conference Center.
When I arrived, I was immediately greeted for my elite status at the check-in.
The breakfast was exceeded my expectation, lots of fresh and healthy choices at the buffet. The room was clean and beautiful, and the internet had very good connection.
Complimentary wine social were excellent and the lobby provides nice common space that's good for networking over a glass between meetings and dinners.
Austin is very hot and humid for me, there for I really appreciated that they turned their A/C to the cold setting.
June 29, 2013
Rated 5 out of 5 by MyBigFatMouth Austin is Awesome At The Sheraton
I always enjoy staying at this hotel. The Staff always shows warmth, and I must give a huge head's up to Maria, who works the Starbucks coffee bar in the lobby. Also much love to Danielle, Landon, Dave, and the housekeeper on my floor who always has a smile on her face.
March 20, 2014
Rated 4 out of 5 by canuckle friendly staff and great location
This hotel has done a good job of making sure the guests are met with a warm welcome!
The location of check-in behind the bar was a little difficult to find, but otherwise a painless checkin and a nice corner room assignment away from the noise of 6th St.
The club lounge was nicely renovated, though a bit cramped with the oversized chairs. Food offering was good!
The post-Saturday hotel (following an event at the hotel) could have used some cleaning (spilled food and drinks in the common areas). but overall this hotel offered everything a guest could ask for.
March 26, 2014
Rated 5 out of 5 by Deloris77 Great features for weddings
We enjoyed lodging in this hotel for our grandsons wedding. The staff were very polite & helpful.
May 8, 2014