Rated 5 out of 5 by Baltimore Clean! Friendly! Great gym! Modern space!
My 2nd stay here: everyone is so pleasant -- genuine smiles, always willing to answer a question or lend a hand. This Sheraton played an important role in having good memories of Atlanta and our willingness to return.
June 12, 2013
Rated 1 out of 5 by RJS1 With all the options in Atlanta - never again this one
I don't think I've ever had such a "slap in the face" SPG stay as I'd had here.
It wasn't supposed to be difficult...one night, check-in, good night's sleep, check-out. Heck, I'd even been here in 2010, and it wasn't bad.
I had a Club Floor room booked, confirmed, and paid for. Upon arrival at the hotel, I find myself in a room, not on the Club Floor, closest room to the elevators, without a functioning ethernet jack in the room, and with heating/cooling issues.
I called SPG, and they confirmed that someone at the property had manually gone into my reservation, and taken me off the Club Floor and put me in this room. Both SPG and the property management advised that there was no availability in the hotel, and that they couldn't accomodate.
Next day, I had a very frank conversation with the GM, and notwithstanding the apologies he provided, nor those of his staff during the entire ordeal the night before, I will not give this property another chance to ruin a trip for me.
Take my money and pull a fast one on me once, giving me less than I paid for? Shame on you. If I were to give you a second chance to do so, shame on me.
December 21, 2011
Rated 4 out of 5 Communication/Service Improvement
-Was not offered a welcome gift. (SPG Gold member benefit)
- Were told wrong breakfast times. (missed breakfast due to this)
-Requested to adjust rate fee due to misinformation.
May 29, 2013
Rated 5 out of 5 by Charlene Ms Owens
Hotel was very clean and the room was very comfortable. Hotel very appealing. Breakfast was delicious and the hours for breakfast very convenient .
May 28, 2013
Rated 5 out of 5 by Dede Great Hotel
This hotel exceeding my expectations. Very happy! Would definitely return!
May 28, 2013
Rated 4 out of 5 by Dee1055 Excellent staff
I was pleasantly surprised at how nice this hotel was. Emanuelle was extremely knowledgable about the surrounding area and gave us several great suggestions. The service was excellent by the whole staff. I will definitely be staying here on my return trips to the Atlanta area.
May 24, 2013
Rated 2 out of 5 by Jilld3 Not up to SPG standards...
Dated hotel, musty smell, horrible wi-fi, loud air conditioner, terrible parking. All I ask for is a clean, comfortable, quiet room with solid wi-fi so I can feel at home and get work done when in the room...this property was simply terrible. As a Starwood Platinum member, I am deeply disappointed.
May 23, 2013
Rated 5 out of 5 by Ralph Exceptional stay
Every employee wanted to make sure we had an exceptional stay....
May 18, 2013