Rated 4 out of 5 by SteadyAT Nice stay
I'm surprised to read the negative experiences some people had at this property.
Our stay was uneventful - used Suite Upgrade and received an upgrade to a suite on the Club Floor. Evening hors d'eouvres were available in the Club Lounge, with a good variety of snacks. Rate included breakfast which we had in the restaurant. It turned out that the Club Lounge served exactly the same items, so we could have just eaten there.
Overall, the room we had was clean, and comfortable. Fortunately, we did not encounter the issues posted by others here.
October 27, 2013
Rated 3 out of 5 by Jane24001 Rooms need updating
The first room had mold in the bathtub and ants. The second room had a hole in the fabric of the sofa, broken lightshade and a dirty diaper leftover from an earlier guest. YUCK!
December 2, 2013
Rated 1 out of 5 by 9788 Not a SPG Quality Level Hotel
1) My wife & I checked in on Oct 5, 13 and discovered the hotel had given the deluxe room we had reserved to another party. The staff did not care and carried on as nothing happened.
2) Talked to a manager on the phone regarding the room situation and he said he will talk to me on Monday but this conversation did not occur. He never contacted me.
3) The room they gave us was unsatisfactory as the brown water that came out of the faucets was something we did not expect from a SPG Hotel.
4) Housekeeping was poor and unresponsive.
5) The people in the restaurant were warm and very nice.
6) We have been regular customers at this hotel for a couple of years now but will not stay there again. The quality of the staff and the hotel itself is unacceptable.
October 17, 2013
Rated 5 out of 5 by karl23 Best Hotel In ATL
Hands down one of the best hotels in the ATL. The staff there were amazing treated me and my boyfriend with respect and care.
December 1, 2013
Rated 4 out of 5 by JAZZ1954 YEARLY ATLANTA TRIP
ROOM COMFORT WAS GREAT ! THE BEDDING AND LINENS WERE FANTASTIC. THE STAFF WAS EXTREMLY HELPFUL. I AM A DISABLED MAN. YOUR HANDI CAP PARKING IS THE LONGEST DISTANCE FROM THE FRONT ENTRANCE. DURING OUR VISIT, THE HOTEL HAD TWO MEN PRESSURE WASHING THE PARKING LOT. EVERY TIME I MOVED MY CAR AWAY FROM THE WORK , I HAD TO MOVE IT AGAIN. ALSO DURING THE DAY THE CLOSET PARKING SPACES WERE BLOCKED. AGAIN A GREAT INCONVENIENCE.OVERALL THE STAY WAS GREAT, WE WILL BE BACK NEXT YEAR.
November 7, 2013
Rated 5 out of 5 by Gypzy Friendly and helpful staff
The staff was very knowledgeable about the area. Additionally, they made sure to tell you what came with being on the club floor level for your "perks". When I stay in Atlanta again I will stay there. The only thing that they may need to do is refurbish the hall ways on the club floor to make them a bit better lit and cheerier. Would also be nice to have a mini fridge in the room however, as a part of the room feature. Also the bed (matress)was supremely comfortable. Wish the one at my home was as comfortable. The food an beverage staffer in the club lounge made sure there was plenty of food even when it was toward the end of the time the lounge was serving food. They were personable and pleasant.
February 20, 2013
Rated 2 out of 5 by Derrell Poor Service
Stayed 2 nights. Took more than 2 hours to get clean towels. After 2 hours, went to lobby to get towels and was informed that the towels were on the way. 30 minutes later, they arrived. Missed important meeting.
Staff was very unfriendly in club/lounge area. This was my second stay at this hotel. I will probably find another place to stay the next time I am in Atlanta. I was very disappointed in this hotel - not the accommodations - but the people.
November 6, 2013
Rated 4 out of 5 by jaf1 Internet
I was in room 406 and the internet connection was terrible. You must have great internet connection, not weak. Maint should check to see how signal strength is across the hotel. For people traveling on business, signal strength is critical as more and more large files need to be moved via email. It's unacceptable to have poor internet connections these days.
November 15, 2013
Rated 2 out of 5 by Itis Services lousy for supposedly good hotel
Check in person was rude, on more than one occasion. Only 2 towels in room for 2 people. Note left for housekeeping to leave additional towels ignored but tip taken. Additional towels (delivered by delighful housekeeping person) removed the next day by housekeeping staff. Shuttle service not available during promised hours. Person at desk said driver not available and she could not leave to drive us but then was overheard telling someone else she did not have a driver's license. ATM machine not functional.
Room service order took substantially longer than promised. Water did not drain from tub while showering. Funky gross tissue stuffed in corned of mirror not removed by housekeeping despite note requesting same.
April 4, 2012
Rated 4 out of 5 by Dy33 Great Hotel
Headed to Atlanta for a concert and booked this one based on proximity to MARTA, free parking, and outdoor pool. Was a great choice. All these were true plus the facilities/amenities were beyond what we expected. Pool was extremely nice and open 24 hours. Staff always courteous and ready to help. Negatives - free shuttle to MARTA was only on weekdays, not weekend but it was still a short taxi ride. And because the area is mostly corporate offices, there is no night life or even late night restaurants close, and alcohol sales even at markets end at midnight.
August 5, 2013
Rated 5 out of 5 by DKVA Exceptional friendly and professional staff!
Everyone on the staff was very friendly and professional providing excellent service! Jeffrey in the restaurant was extremely courteous in making the stay very pleasant! I was on a business trip, so really cannot comment on vacation activities, etc.
November 18, 2013
Rated 5 out of 5 by Whitey22 Great Staff!!!
This was my first time in Atlanta. My flight was delayed and so I didn't arrive at the hotel until 10:15pm Sunday night. I have a feather allergy which I mention to the desk attendant and he said that he would check to see if housekeeping was still there to swap out the bedding for me. Within 20minutes there was a knock on my door from one of the housekeeping staff. I was impressed and very appreciative. I also must mention Jeffrey in the hotel restaurant. One of the nicest people you could meet and made me feel like family from the very first morning.
July 26, 2013
Rated 5 out of 5 by GBMJRUSARE Nice and Convient Wknd Stay
Very economical and pleasant stay! The staff was very helpful and friendly as we checked-in at 1AM after a 6 hour drive. The hotel, room and bathroom was very clean. The breakfast buffet, that we purchased thru SPG, was the best breakfast buffet selection and quality of a hotel in this class that we have experienced in the US. I285, HWY 400, a grocery store and drug store are all within 1/2 mile. The only slight negative was the air conditioner in our room was very loud...but we were happy that it was working on such a hot wknd.
September 14, 2013
Rated 5 out of 5 by EC1229 Hospitality and Comfort
The staff was exceptional- especially the front desk team. The rooms were very comfortable and clean. I have found my new favorite hotel in Atlanta!
November 16, 2013
Rated 5 out of 5 by StopOver Great Hotel
I was pleasantly surprised when I arrived at this location. It was just a stop over on my way home from south Florida. It is was a good deal for the money and I travel with a small pet so I was glad to find a hotel that had reasonable rates and still a clean nice hotel. The room was very clean and comfortable. I stayed on the club level and the accomadation for breakfast was good. Only thing I did not like is the parking for the area. I would feel better if it was a secure parking and not open to all traffic. I would definitely stay here again
January 4, 2012
Rated 4 out of 5 by CarlyBeth Comfortable Stay
This Sheraton generally lives up to the name's expectations.For this stay I chose a room on the club level for the "extras". However, there were no extras, such as breakfast, in the hospitality room. When I asked at the front desk, I was first told that my rate did not include breakfast even though I was on club level. I was then told I could have breakfast for two at the hotel restaurant not my entire party. On the second day, my family did not even inquire about breakfast. I feel I paid for services that were not provided. I could have faired just as well in a standard room without the extra cost. If amenities are going to be advertised, they should be offered. That being said, I would return to this hotel, but never would I pay for the club level again.
July 29, 2013
Rated 2 out of 5 by WaynePAfamily Needs Some Work
While the main bedroom is very nice, clean with a good layout, the bathroom was not the same. The shower was dirty and old. Half of the porcelain was off of the tub and it appears the walls were not cleaned for a while. Be ready, the AC is loud! The gym is very small and is really only good for cardio. The club room is also very small.
November 1, 2013
Rated 5 out of 5 by jennifer Five Stars Across the Board
I cannot say enough good things about this hotel. Here are some of the highlights:
Wonderful hotel: Very clean rooms. There is a cozy sitting area near the fireplace.
Restaurant: Reasonably priced meals. The server there is very personable.
Convenient location: Located near MARTA, Perimeter Mall, and many restaurants and recreational facilities.
Courteous staff: The staff at this hotel is very courteous. This is one of the reasons why I generally stay at this hotel whenever I'm in Atlanta.
Gym: Nice clean workout facility.
November 8, 2011
Rated 5 out of 5 by Asianduck Perfect Stay in a Nice Big Room with a Hot Breakfast
My boyfriend and I were only in town for 12 hours and needed a place to stay for the night. It was the first half of a long roadtrip and the Sheraton Atlanta Perimeter was perfect! The room was much larger than we'd expected, more of a suite, with an adjacent living room. The bed and sheets were very comfortable and for once, the temperature in the room was great when we arrived. In my travels, I have found that hotels are usually either set at a glacial temperature in the 60s or an energy and cost- efficient 79 degrees, to mimic the South American jungle. This room was cool, but not freezing and perfect for sleeping, which was all we wanted to do when we arrived after midnight. Breakfast also exceeded our expectations. I assumed the breakfast package would be a light continental breakfast, but in the morning when we came down, we were seated and attended to by very friendly staff and directed to a hot breakfast buffet with REAL food. It was delicious and we enjoyed sitting down in the breakfast area at a table overlooking the water. The staff was wonderfully professional, friendly and attentive during check in and breakfast. I wish we could have stayed longer. Very pleasant experience and would definitely stay there again.
November 12, 2013
Rated 4 out of 5 by mrcooltrains Room needs attention
We enjoyed our stay but had a few issues with the room. First of all, the location was convenient and staff members were welcoming. Our first impression of the room was positive but a few concerns arose after check in. The pop up sink stopper was not functional and had to be "repaired" with a cable zip tie. The hair dryer was sticky and had to be cleaned before use. None of these details would keep us from returning to this property, but obviously the maintenance and housekeeping staff should pay closer attention to details.
February 19, 2013
Rated 2 out of 5 by DriscollFamily What a disappointment!!!
Where to start....
We reserved our room WEEKS ahead of time ONLINE & requested a cot (roll-away bed) & fridge for the room at that time. We were told (by a very rude night manager) at check-in that the cot was unavailable because it was "first-come first-served" & there had been guests who had reserved their room (& roll-away bed) ONLINE a few DAYS prior...?!?? According to stated hotel policy, our cot should have been ready & waiting in our reserved room. We were in Atlanta celebrating our son's birthday, who was then forced to sleep in a CHAIR for the length of our stay - which was, thankfully, only 2 nights. There were NO attempts to rectify this situation, or compensate us in any other way!! Additionally, we were also NOT provided with a fridge, as requested, but that didn't stop the hotel from charging us for said fridge on our bill!! The charges were eventually removed, but only after we had to deal with another rude hotel employee, who acted like we were in-the-wrong for not wanting to be charged for something we never received!!
Secondly, we were appalled at the quality & selection at the hotel's "Breakfast Buffet". The eggs were so runny & disgusting - downright inedible!! DO NOT eat there - especially if you're not provided with "Buffet Coupons," allowing you to eat free-of-charge (included with only some room rates) & therefore not pay the outrageous $12-$13 per person!!
Lastly, (only because my time to write this review is limited,) our son wanted to swim in the hotel pool, but we were unable to find any towels in the pool area. We approached the front desk to request towels, who let us know she would have some sent out to the pool for us...they never arrived - my husband was forced to use his shirt to dry our son off!! However, if it's soaking wet, USED towels, empty cardboard cases of beer, or empty Bud Light bottles you need at the pool, those are provided a-plenty. It more resembled a frat house the morning after a party than a hotel pool!! After leaving the pool area we encountered yet another rude employee who informed us that the reason no towels had been provided was due to the fact that the hotel was completely booked...?!?? So apparently linens are only available if the hotel is far below capacity!!
DO NOT WASTE YOUR MONEY STAYING HERE!!!
July 15, 2013
Rated 5 out of 5 by AmandaP The Staff Made Our Stay
From the moment I checked in I was greeted by friendly staff. I wish I could recall the young man's name who checked us in but he was so pleasant and helpful.
The people who deserve the most recognition are Jeffrey and Aretha in the restaurant area. Jeffrey greeted and cared for everyone on his own and with such pleasantries that this time alone would make me want to return. Aretha took care of guests at the bar with professionalism and such a friendly demeanor. I suggest increased monetary compensation or awards to keep those two on staff or risk losing them to another luxury hotel.
The only negative of my experience was that it was not clear during the online booking process that I was pre-paying for my room. I wanted to split the cos on two credit cards and tried to a check out to only find out that it was pre-paid. An unpleasant surprise.
September 22, 2013
Rated 4 out of 5 by Ansuz Very good hotel
Overall, this a very good Sheraton property. While the facility itself is fairly average, the staff is very friendly and always ready to help with anything you need.
My only critique is that the hotel is somewhat far away from basic shopping (pharmacy, grocery) yet does not have a small sundries shop onsite to sell the basics. While the staff are willing to shuttle you to the closest store and there is a vending machines for the basics of the basics, it would be nice if they had a small store on site.
April 10, 2012
Rated 4 out of 5 by kl26 A good and convenient stay
Room-nice &comfy, Staff-helpful, and Convenience & Amenities-great. Only drawback was the elevator got stuck for a few mins. Overall a good experience. I would stay again & recommend a stay to others.
October 29, 2013
Rated 2 out of 5 by JAZZY1083 Problems encountered
Reserved a room with two queen beds, when I arrived this type room was not available. Was put in a king suite but my daughter ended up sleeping on a pull out all weekend that was very uncomfortable. Staff made it seem like I was getting a better room but I felt like we were cheated since my daughter did not have a bed but had to sleep on that uncomfortable pull out.
October 7, 2013
Rated 1 out of 5 by ROCT October Stay
First of all the faucet in the sink was moving and not installed properly had to request front desk to fix. The day i checked out in the morning the shower water would not get hot 5.30am so had to take cold shower.
when i logged on to SPG found out my green choice points for prior stay were not credited to my account.
Parking at the hotel is inadequate always.
October 7, 2013
Rated 5 out of 5 by Joyce Outstanding attention to guests
Because of the simple fact that I am a starwood employee did not make a diffrence. Their attention to me was outstanding. From the time we arrived until the time we checked out the service was extremely welcoming and I would definately recommended thisproperty to anyone. I never passed the hallway without an employee greeting me whether it was maintenance, housekeeping, restaurant staff, or front desk. It was my first time in Atlanta and they all made it well worth it. Thank you! :)
May 8, 2013
Rated 1 out of 5 by hke33 Noisy
We were looking for a quiet reprieve but were very disappointed with this hotel. We heard loud people coming and going all hours of the night down the hall, babies crying, and doors slamming. The couch in our room had multiple stains. The bed was ok but we've enjoyed much more comfortable beds in other Starwood hotels. In addition, the wi/fi was down for several hours. Although the staff was helpful, I would not return to this hotel and would not recommend staying here.
June 30, 2013
Rated 5 out of 5 by SPGTravel7 Friendly & Professional Staff
I've been staying at this hotel almost on a weekly basis. The staff here is friendly,kind and very professional. It's always nice for travelers to be greeted by smiles and welcoming gesture. I've stayed at other SPG properties in the area and always felt most at home at the sheraton, even if it's not the fanciest of them all. Another plus is that it actually has covered parking in the back, which comes in handy in rainy summer days!
August 26, 2013
Rated 4 out of 5 by uicviking399 Poor club lounge experience.
This hotel was so nice and friendly we stayed again on our return trip. In the future, if we stayed, we won't upgrade to club level. Our decision is based on the the staff on duty. It seemed their job was to ignore guest, do little as possible, and watch television. They didn't clean the tables as you left, you had to ask them to clean the tables when you came in. The table we used the evening before still had the same mess from the last night.
June 26, 2013