Rated 5 out of 5 by FredK Wonderful and attentive staff
Excellent care, super friendly and family atmosphere. Great value as well.
August 17, 2013
Rated 4 out of 5 by Puchay Beautiful hotel
A little off "the beaten path" but well worth it! Super clean, nice, friendly
August 2, 2012
Rated 5 out of 5 by rose25 Another Fantastic Stay!!
This is our second time staying within a 3 month period and the service remains excellent. Clean well maintained rooms, professional staff that goes beyond expectations is what you will find at this Sheraton. Another upgraded room...wonderful. Our reservations this time allowed us access to the Club Floor and the daily menu was refreshing. the menu changed daily and the food, snacks, cocktails were top notch! the location of the hotel is fantastic as well, close to shopping, expressways and fine dining. a very safe environment too! Lastly dogs are welcomed and are treated well. Staff members even remembered my dogs name from the previous visit!!!!!!
April 6, 2013
Rated 3 out of 5 by BobbyJ Some missteps, and overall just okay
Staff was by far the best part of my stay.
- Platinum recognition (upgraded to suite)
- Food in lounge until 830 (later than most lounges)
- Found a clump of hair on my bath towels (pretty disgusting)
- Card deactivated 4-5 times (very easily demagnetized, more so than any other property)
- Room had some significant wear and tear
- Cabinets were empty from what looked like a fridge space without a fridge.
- No refridgerator
Overall, it was a reasonably pleasant stay, but with cleanliness being an issue, I'm not sure if it will be my long-term (next 8 months) option for this part of Atlanta.
February 16, 2014
Rated 3 out of 5 by JulieN Didn't get the type of room I booked
I'll start by saying the hotel lobby and staff were nice. But the positives end there.
I booked a club level room through our corporate travel group, even had my confirmation as proof. On arrival they said I didn't have a club level room (even though I showed the confirmation!). They put me in a "suite" once I provided my confirmation, and did give me access to the club lounge. I book club level rooms because typically they are in better repair and quieter. This suite must have been the one in disrepair they rarely use because I can't imagine anyone paying extra for it. There was an empty spot in the cabinet where you'd expect to find a mini-refrigerator, the desk was dirty and pretty banged up, the desk chair was torn. The bathtub and tile were also chipped. In the evening I attempted to get online, only to find the signal in room 215 was "low" at best. When I finally got on it would take 5 minutes to load a basic page like cnn.com. I called the front desk to ask if there was wired access because the wireless signal was too low to do anything. I really had a lot of work I needed to do (and some of it confidential in nature) that I needed to be online for. I was told "this is a business hotel and this time of night many of the guests are online so there isn't enough bandwidth." I was told "you should come down to the lobby to get online because that is a different network and will be faster". No apology, no offer to relocate me to an alternate room. Do you really want me sitting in the lobby in my pjs late into the night so I can do the work I planned to do? More importantly, you claim this is a business hotel, you know business people need internet access and your solution is to to tell them to work in the lobby? This is totally unacceptable. Also, based on the signal strength of low when I connected to the network before even attempting to get to a website that leads me to believe it is an infrastructure issue not a bandwidth issue.
May 13, 2012
Rated 2 out of 5 by Amber24 Good location
I was unhappy with the response from the staff. Where they did change our room to a different room because our original rooms air stopped working, our new room was right next to the elevator and the sheets on my bed were dirty. The room only had two towels when there was four people in our room, no mouth wash. I asked for coffee creamer the next morning and they waited til I was in the shower to bring it, they said they called the room but they didn't call the room at all.
April 14, 2014
Rated 1 out of 5 by Jbarrettaz Not worthy of the Starwood name
The front desk staff is nice, but the owners and management of this property are always shutting down services when the occupancy is low. No club room snacks/ and dining is open for a short time., never past 8:30. They always have an excuse and the parties the management holds for family and friends always disrupts weekend stays. This is an out-of-control franchise property that treats its employees and customers as annoyances in their ownership paradigm. Starwood should completely disassociate itself form this place. This Platinum Member will never stay here again. I have given it my last, full faith effort.
February 2, 2014
Rated 5 out of 5 by bajanboy61 Hotel was great
My family and I had a great time. The staff was great. The room were nice and comfortable. Barely heard the noise from the construction taking place at the hotel. Plan on going back the next couple of months.
April 23, 2014
Rated 3 out of 5 by Pangaroo Average but Noisy
The hotel was quite nice and the room was clean and spacious. The front desk staff seemed a little annoyed and not very welcoming. I think it was from a party that was going on that night and kids yelling and screaming in the lobby. Not once was I recognized as a Platinum member nor referenced by name. Its not required of course, but its usually a nice touch and starts the conversation off on a positive note. Concierge breakfast was adequate with a few hot items. Overall decent experience, but the service was a not quite up to the usual Starwood standards. The doors are extremely thin and do not insulate sound. I was in a small suite so there was a second door to block sound, but in the living room, I can hear all the party goers coming back from clubs and making noise in the halls.
March 31, 2014
Rated 2 out of 5 by DrAnnie Needs an update
While the outside of this hotel looks nice, the inside is deceiving. The rooms are quite shabby. We were upgraded to a suite due to my status, which was nice. But the carpet in the hallways and the room itself felt shabby and dirty. The bathroom caulking was peeling, and the shower drain didn't work at all, resulting in ankle-deep water during our showers. Not pleasant.
The Club experience was meager - I wouldn't have paid for it had I known how little was put into the amenities in the Club room.
Front desk people were polite but not great. Checkout person over the phone was curt and did not appreciate my stay nor confirm that a copy of my bill would be emailed to me.
October 14, 2013
Rated 1 out of 5 by Pazar Noisy Room/ Bad Customer Service
During my recent stay at the Sheraton Atlanta Perimeter North at check in, I requested a room away from the ice/soda machines to insure room was quiet as I had a very long travel day and needed to be fresh for my customer meetings in the AM. Although the agent who checked me in promised the room was very quiet, it was in fact the noisiest room I stayed at in this property! Not only was it directly facing the soda/ice machines but also the AC/heat unit was running endlessly at night even after I shut-off the thermostat completely. I decided to speak to the morning manager at check out but he was unavailable. The agent assured me I'll receive a call from the manager on duty but I never received any calls. Not planning to return to this property based on their horrible customer service.
May 19, 2012
Rated 5 out of 5 by KathyFL Superior Customer Service!
I just completed a week's stay at this hotel again. Was greeted at the door by Jackie, whom I had not seen in over a year but she remembered me. And, of course, had pleasant conversations with Christian who treats me like a friend on each visit over the past 2 yrs. My new friend is Jeffrey, the dining room host, who has a gift of hospitality! I wish I had a list of names for all the dining room, front desk and shuttle drivers so I could brag on everyone. Most impressive was that the management donated 5 free nights to a couple whose infant is in NICU at a nearby hospital and they live out of the area. How generous!
April 13, 2013
Rated 5 out of 5 by JerZac Hotel is very comfortable
We were very comfortable and well accomodated. Only issue was noise coming from hallway/open common area. We were in room 101 which is at the end of the hallway connected to the Mezzanine and common areas. People were so loud and kids were running around in that area at all hours that it just echoed down the hallway and into our room. The door just needs insulation around it to probably mask the majority of the noise, because the door gaps were pretty significant and I'm sure that's why it was noisy. The room was great and the service was great and the hotel was great and I would stay there again, but definitely not in one of the rooms near that main entrance common area!!
July 8, 2013
Rated 2 out of 5 by Aussieinnewyork This hotel is filthy
I am a dedicated SPG member, and I travel frequently for business both domestic and international.
This Sheraton (besides being ideally located), everything about this hotel is horrible. The room smells of mildew, the front desk staff is rude.
The most unpleasant SPG experience. Stay at the Sheraton Suites Galleria instead. The rooms are clean and the front desk staff- AMAZING!
April 9, 2014
Rated 4 out of 5 by potatohead Very dog friendly
Staff was very accommodating (I think his name was Damar, very nice at front desk). We were traveling with a lab dog for one night. No extra pet fee, provided dog bed and dog bowls. Was very easy, there is a side door with direct access to elevators/stairs. I didn't have to walk the dog through the lobby, just went in the side door with key card and was right at elevators/stairs. They had the dog bed and bowls already in the room for us. Friendly front desk. It was nice they provided the dog bed and bowls because bringing that stuff in from the car is a pain and our dog is old and likes to lay on a dog bed.
July 25, 2013
Rated 2 out of 5 by Staycurious Sub-par hotel @ convenient location
This hotel is at a very convenient location, with a number of businesses as well as the medical center in the neighborhood.
I have stayed at a number of Sheraton properties around the country and in comparison, this property is sub-par in my opinion.
The hotel has a very odd layout with the elevator bank (just one elevator) at one end (picture an 'L'). So, if you do get a room assigned at the opposite end of the 'L' from the elevator, then it's a hike.
The rooms are OK, but in need of much needed renovation and upgrades - from the carpet, furnishings to the bath fixtures and lighting.
The front desk staff is courteous and helpful, but the housekeeping not so much (they intruded twice, despite the "do not disturb" sign).
The club lounge is small and could use some more tables and a touch of cozy. The evening lounge attendant is very friendly and welcoming, but the morning attendant is quite the opposite...why do they need to know my room number!?....my key card wouldn't work to gain entry to the floor and lounge unless I was eligible for it. So very old school!!!
The morning attendant is more worried about getting to know your room number than making sure that the breakfast spread is well stocked and conveniently laid out.
There are plenty of other hotels in this area, no downside to giving them a try!
April 20, 2014
Rated 4 out of 5 by MthomasnMatthewthomasnutt 4th Floor
Staying on the fourth floor and utilizing the guest loung was great?
April 14, 2014
Rated 4 out of 5 by kevman123 Clean and Convenient
This property is conveniently located right off 285. It is very clean and in good condition for its age. As a Platinum member we were upgraded to a junior suite. The front desk staff was friendly but the evening club lounge staff needs improvement. The young man working both nights was on his laptop playing games and didn’t even look away from the screen as he quietly mumbled a greeting to us. Morning breakfast in the club lounge can be sporadically stocked so don’t plan on having a full breakfast there.
Overall I would recommend this property as it is an overall good value.
January 8, 2014
Rated 5 out of 5 by Gypzy Friendly and helpful staff
The staff was very knowledgeable about the area. Additionally, they made sure to tell you what came with being on the club floor level for your "perks". When I stay in Atlanta again I will stay there. The only thing that they may need to do is refurbish the hall ways on the club floor to make them a bit better lit and cheerier. Would also be nice to have a mini fridge in the room however, as a part of the room feature. Also the bed (matress)was supremely comfortable. Wish the one at my home was as comfortable. The food an beverage staffer in the club lounge made sure there was plenty of food even when it was toward the end of the time the lounge was serving food. They were personable and pleasant.
February 20, 2013
Rated 2 out of 5 by Mommy27 Property is Falling Downhill
This used to be one of my favorite properties, but the facility is starting to age. The sofas were dingy & stains were on the shower curtains. Most unsatisfactory was the extemely loud noise from the airconditioning unit that prevented us from using it at night. It made an extremely loud screeching/hissing noise when the fan was running.
April 2, 2014
Rated 2 out of 5 by Itis Services lousy for supposedly good hotel
Check in person was rude, on more than one occasion. Only 2 towels in room for 2 people. Note left for housekeeping to leave additional towels ignored but tip taken. Additional towels (delivered by delighful housekeeping person) removed the next day by housekeeping staff. Shuttle service not available during promised hours. Person at desk said driver not available and she could not leave to drive us but then was overheard telling someone else she did not have a driver's license. ATM machine not functional.
Room service order took substantially longer than promised. Water did not drain from tub while showering. Funky gross tissue stuffed in corned of mirror not removed by housekeeping despite note requesting same.
April 4, 2012
Rated 3 out of 5 by Larry168 Good value
'This hotel has good value as it provides free wi-fi and free parking. It is also in good location. The service, however, is minimum as there are no doorman or concierge service and only one person working at the front desk at a time. The beds are very comfortable and the sheets and pillow are of good quality, but there are stains on the carpet. Hot water is not that hot and takes a long time to heat up (which wastes a lot of water). The club lounge needs a lot of improvement in both set up and offerings. This is a good 3-star hotel, definitely not 4-star.
October 29, 2013
Rated 4 out of 5 by Dy33 Great Hotel
Headed to Atlanta for a concert and booked this one based on proximity to MARTA, free parking, and outdoor pool. Was a great choice. All these were true plus the facilities/amenities were beyond what we expected. Pool was extremely nice and open 24 hours. Staff always courteous and ready to help. Negatives - free shuttle to MARTA was only on weekdays, not weekend but it was still a short taxi ride. And because the area is mostly corporate offices, there is no night life or even late night restaurants close, and alcohol sales even at markets end at midnight.
August 5, 2013
Rated 5 out of 5 by Whitey22 Great Staff!!!
This was my first time in Atlanta. My flight was delayed and so I didn't arrive at the hotel until 10:15pm Sunday night. I have a feather allergy which I mention to the desk attendant and he said that he would check to see if housekeeping was still there to swap out the bedding for me. Within 20minutes there was a knock on my door from one of the housekeeping staff. I was impressed and very appreciative. I also must mention Jeffrey in the hotel restaurant. One of the nicest people you could meet and made me feel like family from the very first morning.
July 26, 2013
Rated 4 out of 5 by SteadyAT Nice stay
I'm surprised to read the negative experiences some people had at this property.
Our stay was uneventful - used Suite Upgrade and received an upgrade to a suite on the Club Floor. Evening hors d'eouvres were available in the Club Lounge, with a good variety of snacks. Rate included breakfast which we had in the restaurant. It turned out that the Club Lounge served exactly the same items, so we could have just eaten there.
Overall, the room we had was clean, and comfortable. Fortunately, we did not encounter the issues posted by others here.
October 27, 2013
Rated 5 out of 5 by StopOver Great Hotel
I was pleasantly surprised when I arrived at this location. It was just a stop over on my way home from south Florida. It is was a good deal for the money and I travel with a small pet so I was glad to find a hotel that had reasonable rates and still a clean nice hotel. The room was very clean and comfortable. I stayed on the club level and the accomadation for breakfast was good. Only thing I did not like is the parking for the area. I would feel better if it was a secure parking and not open to all traffic. I would definitely stay here again
January 4, 2012
Rated 1 out of 5 by 9788 Not a SPG Quality Level Hotel
1) My wife & I checked in on Oct 5, 13 and discovered the hotel had given the deluxe room we had reserved to another party. The staff did not care and carried on as nothing happened.
2) Talked to a manager on the phone regarding the room situation and he said he will talk to me on Monday but this conversation did not occur. He never contacted me.
3) The room they gave us was unsatisfactory as the brown water that came out of the faucets was something we did not expect from a SPG Hotel.
4) Housekeeping was poor and unresponsive.
5) The people in the restaurant were warm and very nice.
6) We have been regular customers at this hotel for a couple of years now but will not stay there again. The quality of the staff and the hotel itself is unacceptable.
October 17, 2013
Rated 4 out of 5 by jlamonte Great Staff
Staff was very polite and helpful, going out of their way to help shuttle between meeting locations. Restaurant staff - especially Jeffrey- were very friendly, polite and helpful. They made my business stay feel like a mini vacation.
March 19, 2014
Rated 5 out of 5 by GBMJRUSARE Nice and Convient Wknd Stay
Very economical and pleasant stay! The staff was very helpful and friendly as we checked-in at 1AM after a 6 hour drive. The hotel, room and bathroom was very clean. The breakfast buffet, that we purchased thru SPG, was the best breakfast buffet selection and quality of a hotel in this class that we have experienced in the US. I285, HWY 400, a grocery store and drug store are all within 1/2 mile. The only slight negative was the air conditioner in our room was very loud...but we were happy that it was working on such a hot wknd.
September 14, 2013
Rated 4 out of 5 by CarlyBeth Comfortable Stay
This Sheraton generally lives up to the name's expectations.For this stay I chose a room on the club level for the "extras". However, there were no extras, such as breakfast, in the hospitality room. When I asked at the front desk, I was first told that my rate did not include breakfast even though I was on club level. I was then told I could have breakfast for two at the hotel restaurant not my entire party. On the second day, my family did not even inquire about breakfast. I feel I paid for services that were not provided. I could have faired just as well in a standard room without the extra cost. If amenities are going to be advertised, they should be offered. That being said, I would return to this hotel, but never would I pay for the club level again.
July 29, 2013