Rated 3 out of 5 by robinmc Tossed Salad
This Sheraton got most of the basics right. Room/ bed/ service/ decor/ amenities were familiar and up to spec.
HOWEVER, there were two things:
-The pool was closed for the season. The SPG Club too. Short of an indoor pool, maybe an indoor hot tub would do?
-I had two salads, neither adequate.
At dinner, I asked my server, but the recommended Salmon Salad featured dry, overcooked fish and a super gloppy, over dressed salad. Yuck.
For lunch the next day, I had a good chicken sandwich, but side salad was the sort of Iceberg generic that is just 'Too Denny's' for a Sheraton.
I have stayed in a half a dozen Sheratons for almost 100 nights, so I hope I know what to expect. These two areas need some work, but I think they could be addressed.
January 17, 2013
Rated 4 out of 5 by Rockie1 Good place to stay near UNM
The sheets on the bed were very rough. They were so uncomfortable they woke me up every time I moved. Other than this, this was a nice hotel. About 2 miles from the University of New Mexico and close to downtown.
November 18, 2013
Rated 4 out of 5 by feller slightly disappointed
The hotel is wonderful and the staff were great in almost every way... But I was disappointed that I was not upgraded to a club level room since there was availability. They wanted an increased charge of $20.00. I was given an "enhanced room" which basically means I got 2 bottles of water with no wifi. When I was Gold a year ago, if club level was available I was upgraded.... much better than an "enhanced room". I made certain to make gold again this year.... maybe it's not that important anymore. Hotel and people were great other than that.
December 24, 2012
Rated 5 out of 5 by Constance Fantastic newly renovated hotel
This hotel has gone through extensive and tasteful renovations. Everything is new!
The rooms are very comfortable and very large. The fitness center is also large and has a good variety of equipment and weights.
The hotel is near the airport - but never heard any airport noise. And you can easily walk to the hotel from the airport via a very nice path through a parklike area - no more than 5 minutes walk. Or they run a free shuttle from airport if you have too much luggage to make that walk comfortable.
Love this newly remodeled hotel.
June 13, 2013
Rated 3 out of 5 by Kiser Restaurant
My order came & was not as listed in menu. There were less than a dozen people in restaurant & bar areas. My husband had finished his meal & we were still waiting for a simple chicken breast after 45 min.--ate fries--I cancelled order .
We've been members of gold for over 8 years & are often given concierge when hotel is not full. Seemed like a light occupancy. No concierge though.
And what is that welcome gift listed under gold membership. Seems to have disappeared. Need to take off list of expectations or provide.
Happy New Year!!!
December 29, 2012
Rated 3 out of 5 by Mikey1234 Pathetic Shower Water Pressure
Water pressure in shower was dismal. Barely came out of shower head at times, which led to having to take an extra long shower as waited for water pressure to pick up. Cannot have that as a business traveler. Have not experienced this at many other Sheratons that I haves stayed at.
November 11, 2013
Rated 1 out of 5 by divermom Cannot adequately accommodate large groups
My son and I recently stayed at this hotel with a large group of athletes. We had to wait in the lobby several hours past check-in time for an available room and had to keep checking at the front desk for availability. We were there for four days and had our room serviced only once, and that was after multiple phone requests and trips to the front desk. Our request for additional towels was met by an offer to purchase towels and have them charged to our room. The staff, largely, was rude and dismissive.
June 17, 2013
Rated 3 out of 5 by mulan2013 Inconvenient
This hotel is highly recommended for proximity to the airport and you cannot even hear the planes which is a plus. Unfortunately, our first night, the airconditioning is not working and had to wait for a staff to come and change the fuse. It is also strange to be in a room of a well known hotel chain without fridge. We inquired about this from the front desk who immediately told us that there is a $15 charge per night for a fridge (which is a basic amenity in most hotels). It is ridiculous that a large hotel chain would nickel and dime the guests for such basic amenity. To get shuttle service to a conference site (univ of new mexico), guests have to seek prior approval from the bell captain. I just thought it is so ridiculous to have this rule as we can see clearly the other hotels around have their shuttles available easily. Even if UNM has specified that Sheraton should not provide shuttle, what happens to great customer service? Lastly, asking the front desk staff what to do around Albuquerque, they do not know how to answer that question.
November 4, 2013
Rated 5 out of 5 by dmagic This hotel has great features
I was only here for a night during a road trip to CA. The rooms were great, the Club Lounge is excellent with great views of the city, the in room dining was surprisingly delightful, and the staff was very friendly in giving us tips on what's needed to be done to experience the International Balloon Fiesta. The only drawback was that the in room WiFi was a tad bit on the slower end.
October 16, 2013
Rated 5 out of 5 by ajm33 GREAT AIRPORT HOTEL
THROUGHOUT MY STAY I WAS MEET WITH A FRIENDLY AND A HELPFUL STAFF - A NICE QUIET STAY FOR AN EARLY MORNING FLIGHT - THE LOUNGE WAS LARGER THAN I EXPECTED AND IT OFFERED A FABULOUS VIEW OF THE MOUNTAINS. HAD LUNCH AT THE RESTAURANT AND THOROUGHLY ENJOYED MY MEAL - MOUTH WATERING SALMON! RELAXED AND READ AT THE POOL AND LATER HIT THE FITNESS CENTER - A BIT SMALLER THAN I EXPECTED BUT WAS STILL ABLE TO GET A GOOD WORKOUT.....REALLY NOTHING NEGATIVE TO SAY AND WILL BE BACK WITHOUT A DOUBT..........
June 2, 2013
Rated 5 out of 5 by Ermd54302 Rudeness of staff?
I was a little concerned after reading some reviews about the hotel and staff. This is the friendliest SPg hotel I have ever stayed at. Front desk acknowledged my gold status and placed me in an upgraded room without request. Restaurant was good but staff (thanks Todd) was fantastic, even gave me a sample of chili stew. The bar goddess was Edwina and she was just as friendly. Breakfast service with Samantha was outstanding as well. Will I be back? Yep in 5 days and will get a second view.
March 2, 2013
Rated 3 out of 5 by Mongrel Nice looking hotel but...
Convenient location (close to I-40) and good looking rooms.
Did not find designated parking for oversize vehicles but found plenty of room to park in the back.
The only bad thing about our experience was the pizza we ordered through room service. (@11pm)
(Sour cheese, old pepperoni, doughy pasta and disgusting sauce).
I would recommend but would suggest to avoid ordering any food via room service.
September 30, 2013
Rated 4 out of 5 by Bexter Nice Vibe, Tech Friendly
The lobby was busy with lots of people having fun! We liked the bank of computers in the front lobby, and especially liked the availability of outlets next to the bed, which was convenient for plugging in chargers. The bed was fabulous. I'd give it 5 stars, but they messed up our reservation for 2 queen beds and we ended up with a rollaway for 2 kids. Felicia at the front desk was wonderful! She was informative and helpful, making the messed up reservation more tolerable.
July 23, 2013
Rated 4 out of 5 by sanduck Comfort during stress
We were bumped from a flight and the only recourse we had was to reschedule for the next day flight. While the airline wouldn't pay for our stay, we were granted a "distressed passenger" rate by the Sheraton and given a lovely room. I was able to work at a distance with the wonderful free internet access, so all was not lost. Food and drink was very good, in addition. So, I received some comfort during a time of stress.
September 18, 2013
Rated 4 out of 5 by PPPHOENIX Can improve on F & B and Internet
Overall I will stay again. They need to improve F & B service as far as on time room service and prompt service in the dining room. The free internet is 512kb, absolutely shameful. For $10 you get 3gb. Still slow. Mgr did cover the cost of the 3gb...so that was nice!
I could be coming to this hotel 4x/yr 4nights or 16 room nights. Not a lot but .......
Brandon ar Front desk very good, Samatha night MOD could use some training in meeting expectations.
July 17, 2013
Rated 5 out of 5 by Martha2013 A Wonderful Stay
Having now stayed here twice, I am convinced that this hotel is my favorite. Their service from my first contact to checking out and driving away far exceeds any that I have experienced. My room was spacious and very comfortable. The in house restaurant is wonderful! The food is outstanding and very reasonably priced. The Management of the hotel deserves great praise as they have figured out how to provide their guests an overall excellent experience.
January 5, 2013
Rated 5 out of 5 by Ali22 This is an excellent hotel.
My wife and i stayed at this hotel ( using our SPG points) and received an excellent service. Room was comfortable, and staff superbly friendly and accommodating.
October 23, 2013
Rated 5 out of 5 by LiteSleeperLady Quiet, Decent, Excellent Staff
If you want a quiet night stay at ANY Sheraton. I've stayed in both of Albuquerque's Sheraton's and they are excellent for quietness. My husband and I got a good night's sleep at the airport Sheraton. He said he did not hear any noise and neither did I, and we are both light sleepers! My little girl loves the Sheraton too. She especially loves all those pillows to herself! My only con was there there was a used bar of soap on the side of the tub under the folded up floor mat-that was gross! It was dried but to think someone else used that soap and it was left there under a clean tub towell. We had a late check in and was in constant communication about our late check in with the EXTREMELY friendly night front staff. Kudos to those ladies! Plus we saw early AM hot air balloons towards the west and my little girl went bananas over seeing them!
September 19, 2012
Rated 5 out of 5 by kluke6094 Albuquerque Trip Feb 2013
The hotel was really nice and the staff was outstanding. The room was great too. I liked the "green" option for room cleaning-nice touch. The only thing I did not like was the gift shop. It was tremendously over priced for bottled watter, snacks, etc. The gift shop staff also acted "put out" everytime I made a purchase, especially DeLaine. Other than this, I would clearly recommend this hotel and plan to stay again on my next business trip.
February 11, 2013
Rated 4 out of 5 by ColoUSA Friendly staff
This hotel has a friendly staff, clean rooms, adequate gift shop. The only complaint is the restaurant. Our group had a breakfast buffet that was served late and incomplete--similar the year before. Ordering off the menu for breakfast wasn't any better. It's a shame that in every other way this hotel is wonderful. More focus on service and food in the restaurant during the morning hours is needed.
August 20, 2013
Rated 4 out of 5 by meisha13 Shower needs cleaning
We were pleased with the comfort of the room and bed. The shower and tub did not appear to be clean. There was black mildew on the tub and a ring around the tub. The tub did not drain properly so you had water standing in the tub while taking a shower.
October 9, 2013
Rated 2 out of 5 by Glengoffe11 Poor House Keeping Service
I had to request 4 times to have the down bed linens removed from my bed because I'm allergic to them. The 4th request was o the manager at which time a very nice young man named Erin came and remove the linnens and brought new linens and pillows and make the bed up. Eventhough house-keping was still there, they never came to the room to re-make the bed nor did the manager I spoke with check back to see if everything was taken care of.
October 30, 2012
Rated 2 out of 5 by TrueTexan Close to airport
Good hotel if you need to be close to the airport. My room was on the 14th floor. The hotel has two elevators. Only one was working so there was a long wait to get from my floor to the lobby and vise versa. There was also a noise coming from the AC vent. The front desk clerk sent someone from engineering to assess the situation. The guy told me it's a water circulation issue he made an adjustment in the bathroom and the noise stopped.
October 14, 2012
Rated 1 out of 5 by MKG421 Everything went wrong
When we arrived our reservations were messed up and not connected as promised when booked since we used two reservations to get the best rates over a 4 day stay. The telephone did not work, the coffee maker was broken, the tv went in and out of reception and they failed to change the sheets daily as requested instead just re-made the beds. I would never return to this hotel it was the worst hotel experience I have ever had.
June 19, 2013
Rated 4 out of 5 by Nancy convenient to airport- on site and modern
only complaint I had which I voiced when I left the facility is for some reason there was no cold water coming out of the faucets- It made for a rather uncomfortable shower at 4AM as I had a very early flight that morning.
I did bring it to the attention of the front desk so hopefully by the time anyone reads this it would have been fixed.
Other than that it is a great property for anyone looking to be close to the airport
May 31, 2013
Rated 3 out of 5 by Will1003 Shearton ABQ Airport
The staff of this hotel made the trip. It started with the nicest shuttle driver on the planet, then Brandon at the desk, Edwina in the lounge, and Nancy in the club lounge. I went through 8 card keys to find two that worked and struggled with the elevator reading them every time we got on but the staff was so pleasant I just couldn't be troubled. Please give those above my very sincere appreciation!
July 20, 2013
Rated 5 out of 5 by Nancy8518 This hotel has excellent staff
I was traveling with my granddaughter who has food allergies. I needed to have items microwaved. The restaurant manager was most accomodating. We were on the club floor and the hostess, Nancy actually took the food items to the kitchen. In addition she knocked on our door to let us know the fireworks were beginning and in the morning enquired about my granddaughter. Now that is service and personal attention!
October 16, 2012
Rated 5 out of 5 by LottieLou Great remodel
I was a little concerned about staying there because I knew it had been remodeled and changed to a Sheraton from prior owners. However, it far far exceeded my expectations. They did a very nice job with the remodel...defiantely it was not just a new coat of paint. I was very impressed with the level and quality of the new finishes...it is still an older building but they did an impressive job revitalizing it.
August 24, 2012
Rated 5 out of 5 by Juneybug Best Starwood Property in the West!
The staff here make the stay like coming home. From Mr. Sanchez, the limo driver, to Christopher the room service watier, to Sebastian the busman and (I can't remember her name....) the dining room hostess in the evening, everyone exudes caring and real hospitality. The property has been renovated, and the investment will pay off, but the best thing is the people here. They have made it my favorite!
February 27, 2012
Rated 5 out of 5 by Angela0125 This hotel was perfect for us
The staff was great! The hotel was very clean including our room. I would recommend this Hotel to all of my friends and family.
October 10, 2013