Sheraton Arlington Hotel

  • 1500 Convention Center Drive
  • Arlington,
  • Texas
  • 76011
  • United States
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See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve a room.

Rated 3.8 out of 5 by 364 reviewers.
Rated 4 out of 5 by Great Location; rooms vert small. Sheraton Arlington is situated within walking distance of Ranger Ballpark, our primary reason for staying at the Sheraton...and the room was reasonably priced for the location and convenience. The staff were wonderful, including Bell Service (Jerrod), Front Desk (Gina), Lounge, Dining Staff and Omelet Chef. The rooms were small compared to business hotels, WiFi must be paid for; transportation to the Ball Park for handicapped individuals is not available through the Sheraton, and lastly, our sink was stopped up (Gross!), and we requested twice that someone come to our room and unstop the sink...but unfortunately no one ever came. Still, I would stay there again, but only if I didn't have a handicapped individual with me. May 20, 2013
Rated 5 out of 5 by Great time in Arlington!! I went with my boyfriend and his brother to Texas for a Cowboys game this past weekend. When I originally booked the room, there were only King Beds available. For a month I kept checking back in to see if there were any with Double beds that opened up. I emailed Elizabeth White on a weekly basis just to check in. She was always very nice and helpful and said she would continue to keep a look out. A couple of days before our trip, Elizabeth emailed me to let me know a room opened up! I was so thankful that she still kept us in mind and reached out to let me know. I had a follow-up question about airport transportation and she was extremely helpful and sent over all the details. Thank you so very much for the superb customer service! October 8, 2013
Rated 1 out of 5 by Romantic Weekend I booked with the Sheraton becuase I had always heard good things. I wanted our weekend to be special since it was my boyfriends birthday. We could never get the temp in the room just right, it was either hot or cold. When I went to take a shower the fauset fell apart, the shower cutain rod almost fell on me. I had paid for a package deal where we were to get breakfast the next day. We did not make it in time because we were up more than half the night listen to a tapping noise that sounded like water dripping. We also had to put towels down at the bottom of the door that entered the room and the door that went into the room next to us due to the lights. When checking out I mentioned all of these things and all I got was I am sorry. March 13, 2013
Rated 5 out of 5 by hotel is exceptional mr knowlton provided the best experience for our first stay at the sheraton got a jr suite and was very welcoming and catered to all of our needs May 29, 2014
Rated 4 out of 5 by This hotel has great cleaniness The room was very clean and felt comfortable. Mr Skylar Knowlton always make me feel like we are royalty and very pet friendly love that May 29, 2014
Rated 2 out of 5 by Great location but needs improvements The location is great for rangers game, we walked to the game. When we arrived our room was not ready. We were on the 3rd floor, our view wasn't even to the outside, we had a view to the lobby, very disappointing. It would have been nice if they would have told us that. The carpet and furniture was very stained!! The bathroom was small. In the ceiling above the bathtub there was a hole where water was leaking. The sink was slow to drain. I think they have plumbing problems. The toilet seat was falling off. We really did expect more from a Sheraton. July 13, 2012
Rated 5 out of 5 by Best manager I was very pleased with the hotel. I am a youth minister and arrived with 26 kids. Needless to say, I had my hands full. I book 6 rooms and had not problem at the front desk. Being we had some many teenagers we required more bathroom commendations towels, TP, etc... the mangers and staff was very helpful and meet all of our needs. However, there was one individual that stood out among the rest Kelee is all I know her by but she went the extra mile for us always wearing a smile. thanks you for all your help Kelee. January 23, 2014
Rated 1 out of 5 by Not A Good Experience 1. Lights – one of the lights did not work in the room 2. The room was dirty and curtain did not fully close - I had to pull it up to make it do so. The curtain was filthy 3. Sprinkler system cover was missing from the sprinkler in bathroom 4. Bathroom: The door would get stuck if you closed it. The shower/bath drained very slow and one had to flush four to five times to get the toilet to work…might even have some mold issues 5. Internet access – It was not available in the room – I called the tech support number several times and was told the hotel had to reset the routers and had been called to do so but never did. 6. Biggest Issue – Noise – There were kids screaming and running up and down the hall all hours of the night. I got very little rest. June 24, 2013
Rated 5 out of 5 by Friendly Staff, Great Location This is the third time we have stayed at the Sheraton Arlington - not because we are sports fans, but because we come to visit family in the DFW area and participate in tourist activities. The staff is friendly and accommodating. We had access to the Club Lounge and enjoyed the breakfast and evening appetizers. Check the hours and policies when you arrive so there are no surprises. We witnessed a couple angry guests who arrived to the lounge late (by 20-45 min) and yelled at the unfortunate staff who clearly do not set the policies. March 24, 2013
Rated 5 out of 5 by Yankee Followers Each year my wife, two girls and I visit a location that the NY Yankees are playing on the road. This year we choose Arlington Texas and stayed, for a week, at the Arlington Sheraton. The Sheraton is located within walking distance to the ballpark, in fact, each morning I took a stroll around the ballpark as a morning ritual. We loved our stay, the staff was great and my daughters loved the pool, including the movies at night, along with the hot tub. If we ever return to Arlington, we will most definitely stay there again. July 28, 2013
Rated 1 out of 5 by This is a terrible hotel! Guest Room was converted and overlooked a busy atrium with no tint on room windows so passers by looked up a waved to you in your room. Could not regulate temperature properly and could tell it was not supposed to be a guest room because it was only room where the door opened out. Manager said he would get back to us and never called back. Iron did not work and the hotel van that was supposed to pick us up and take us back to the hotel was a no show. Food is way over priced for quality and they even managed to mess up a breakfast order with pork sausage instead of turkey. Even the equipment in the fitness center and the soda machines on the floors did not work properly. Only positive is walking distance to stadium buit it's not worth if given the very poor service! December 19, 2012
Rated 5 out of 5 by Enjoyable, Comfortable Stay We stayed two nights at this location. Although close to the airport, we did not hear any noise. The staff was extremely friendly and helpful. The lobby and the rooms are beautiful. Our room was large, with a king bed, a sofa, extra comfortable chair, a desk and a table with a flat-screen TV. The only drawback was there was no dresser. It was an ADA (handicap accessible) room (although we did not ask for one or need it). There were two small drawers in the table that held the TV. It was not enough to unpack out clothes. However, we did not ask for a room change (although I'm sure they would have given it to us). The location of this hotel is prime in the summer season. It is across from Six Flags and down the street from Cowboy Stadium. We definitely would stay here again. February 13, 2013
Rated 5 out of 5 by Nice Hotel I was pleased with the hotel and the room - I was upgraded to a corner room so I got an extra bit of space with a wet bar and fridge which was nice. Very pleased that I could grab a pizza in the lobby pizza hut. Staff were very friendly. Three small issues- shower stall was a little worn around the roof access panel, the chair would not stay up (kept sinking to lowest height) and there was no option to heat the room (it was a cold night). None of these were critical. Overall a nice hotel worth a visit. February 17, 2013
Rated 5 out of 5 by First class Starwood should consider giving this hotel a promotion to a higher level. Everything was first class during our six day "baseball" stay. We have stayed at Starwood properties world wide and this was one of the best. May 24, 2014
Rated 5 out of 5 by Excellent customer service We had the occasion to use Maintenance and Engineering, both friendly and professional. All of the staff were terrific, restaurant staff included.. Only complaint was The Market Place. Every day we had to wait for someone to come from back to take our order. Not just our group. One time we waited 10 minutes and finally went to door and pushed it open to find some one to wait on several of us. Many people simply left when no one appeared. This was the only consistent black mark. August 18, 2013
Rated 5 out of 5 by Overall Nice I attended a conference at this location and overall my stay was great. During the course of three days, there were problems with the air conditioning and wireless connectivity in the conference rooms. A couple of my colleagues also indicated there were huge problems with the air conditioning in their rooms too. A friend of mine did experience a problem with Alberto at the bar - he was kind of rude to her....but was not to the rest of us. So, I'm not sure what that was about. April 18, 2013
Rated 4 out of 5 by Comfortable, modern hotel Great location right across the street from Six Flags. The room was very nice with modern amenities and a clean bathroom. The mandarin and mint toiletries smelled great too. The breakfast buffet left a lot to be desired. The food was fresh, but pretty standard fare and the baked goods reminded me of store bought items. The omelette bar, fresh waffles and fruit along with individual cartons of chocolate milk were the highlight. I'd probably order off menu next time. November 30, 2011
Rated 1 out of 5 by 1st stay at Sheraton-Bad experience Air was not working properly (2) days-maintenance comes out to repair the air/it worked briefly then went back out. My family of 4 slept on top of the bed sheets for comfort- my 2 boys and I had were shirtless both nights-I booked at Sheraton for the 1st time thinking of luxury for my wife and kids the thought and experience missed by a mile.The price was reduced meekly but overall the stay has ruined a relationship with the Hedgemans and who would we recommend?!? April 29, 2013
Rated 5 out of 5 by Wonderful Time!! My husband and our two boys (7months and 3) just left the hotel and I don't have enough good things the staff was wonderful from the house keeping to the groundsmen everyone went out of there way to genuinely take care of us. The Groundsmen went and got bread so my son could feed the fish and the housekeeper Isabella worked around my children's napping schedule. I got help with restaurants and shopping I will definitely come back when anywhere near the area. September 7, 2013
Rated 5 out of 5 by Love the 18th floor as well!!! First time staying at this hotel. First upon arriving, we discovered we were upgraded to club level. Nice Surprise!! Room was hot when we first arrived. We went down to relax in the huge pool and have a few drinks while we waited for room to cool off. Turns out something was wrong with cooling system, However, we called front desk and it was immediately corrected. Love the lounge! Breakfst buffet in the restaurant was great!! We'll be back for sure!!! August 26, 2013
Rated 5 out of 5 by Convenient to convention center This property is within walking distance to the convention center and only a short ride from the airport. We enjoyed our stay here. Everyone was so friendly and the shuttle service was great. We look forward to coming back to Arlington! February 26, 2014
Rated 5 out of 5 by Staff Unfortunately, I became ill as I was checking into the hotel on Friday evening. To complicate matters, my key card would not open the door. In frustration, I called the front desk and asked them to please come up and open my door. A young man was very gracious and when he saw that I was ill, brought me water and searched for Tylenol. I wish I remembered his name, because he was most helpful and kind. He deserves some recgnition and thanks. April 21, 2013
Rated 5 out of 5 by Always a pleasure I stay at the Sheraton Arlington for business regularly. The staff are excellent. They are welcoming, attentive, helpful, and courteous. The fitness facility is much larger than the equivalent in most hotel and has the equipment I need for my fitness routine. The restaurant provides consistently high quality food. If at the end of the day, I don't feel like going out for dinner, I know I will find a delicious meal at the hotel. October 19, 2013
Rated 1 out of 5 by Terrible There were SO many things that upset me during my stay, First, internet should have been included and after I addressed this twice, the woman at the front desk RUDELY responded, "Fine I will take care of it." Also, internet DID NOT work because my room was too far from the router. Third, that starbucks was positively the worst I have ever encountered. Both myself and my colleague said it tasted AWFUL. I will never stay here again. June 11, 2013
Rated 5 out of 5 by The hotel met all of our needs. This was our first time staying at The Sheraton. It was very clean, our room was spacious, the restuarant and the food was great. The staff was very nice and willing to help us with whatever we needed. The only thing we had an issue with was the toilet. It was very low. It looks as if it was for a small child. And the locations was GREAT. Other than that we love the hotel and we look forward to staying there on our next visit. February 26, 2013
Rated 5 out of 5 by Excellent Location This hotel is right in the thick of things, walking distance or trolley to Hurricane Harbor, Six Flags, Ranger Stadium or Cowboy stadium. Great view from our room. Loved this hotel, great gym and dining facilities were very adequate. Would make suggestion that the towels at the pool were only the size of a hand towel, those should be a full size and would like to have pool service for bar and/or food. That was not available. June 25, 2013
Rated 5 out of 5 by Excellent hotel for the price Amazing beds, staff and amenities. The rooms are literally sound proof. We had some friends staying next to us and did not realize that they had stayed up until 2 am partying with other people. We did not hear a sound. The breakfast buffet is a real bargain, their coffee is delicious. All the staff was friendly and very welcoming. They even have a list of area restaurants with directions!! That was a major plus. November 26, 2012
Rated 5 out of 5 by Pleasant Surprise As a SPG member who has had an Ambassador assigned for over two years this was the first hotel that had an amenity waiting in the room without my ambassador or myself requesting it. This typifies the excellent attitude of the staff here and is why I highly recommend this property when in the area. January 31, 2014
Rated 5 out of 5 by ONE OF OUR FAVORITE PLACES TO STAY This is one of THE best Sheraton properties we enjoy staying in. Usually we come in the summer for a week for my son to attend football camp at UTA. And we bring the small family dog. All of us have such a great time here. The staff are fantastic from front desk, housekeeping and club floor staff. The club floor food is fantastic and the pool is nice too. We all slept so comfortably and the location was very convenient for us. I also loved the fact that you don't walk a mile after parking your car. Always seem to have lots of close spaces. We also ate the buffet breakfast everyday at the restaurant downstairs and it was so delish! We were in a suite which was really nice also. Shower was great and beds were comfy. Large bathrooms and separate vanity area which helped when multiple people needed to get near the sink and get ready. Located across from Cowboy stadium and walking distance to the ballpark. December 13, 2013
Rated 5 out of 5 by Mini Vaca It was great overall. We had tickets to the Ranger games for 2 nights and we wanted something close and within walking distance. You guys were perfectly located. The pool was open beyond 10 pm which was really nice for my grandson. The room was great. Maybe a little warm for me, but I do hot flash, so Alaska would have been warm too.. We will definietely be back maybe later this year or next for sure!! August 23, 2013
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