Sheraton Dallas Hotel

  • 400 North Olive Street
  • Dallas,
  • Texas
  • 75201
  • United States
  • Map

Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways, child rollaways and cribs may incur extra charges

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Rated 3.4 out of 5 by 1170 reviewers.
Rated 1 out of 5 by I would never stay here again. Several people I know got food poisoning, had stuff pilfered from my room, found a possible bed bug in my room, and had someone expose himself to me in the lobby without any follow up from hotel staff. It was a complete nightmare. On the plus side, the mattresses, comforters, and pillows were incredibly comfortable despite being dirty and stained. July 26, 2014
Rated 5 out of 5 by This hotel has excellent customer service! Great location and wonderful customer service!!!The room was very clean and spacious!!! July 28, 2014
Rated 5 out of 5 by Great food, nice rooms, friendly service I was here for a 9 day training conference. I was so happy to see the food on the buffet was labeled clearly. I am on a gluten free diet and the variety was great and very tasty. I usually lose weight at these events because there isn't much I can eat. I put on a few pounds. : ) July 26, 2014
Rated 5 out of 5 by Hotel Experience Great stay for work. 9 days total, and the club room was a nice surprise Plenty of room for after work meetings and the staff especially Sara made it not seem like working late. July 27, 2014
Rated 5 out of 5 by Extra Days Had to stay an extra couple of days after business trip. Staff and experience was great. The club room was nice. Sara was especially helpful with places to go. July 27, 2014
Rated 3 out of 5 by FAILURE TO GET CREDIT FOR STAY SPG NOT ALLOWED FOR TRIP. July 27, 2014
Rated 4 out of 5 by food and showers service in the "kitchen table" restaurant is slow but friendly - some meals were prepared incorrectly and not cooked to order. Kitchen staff needs help. Showers in the room are LOW pressure and rusty pipes (making water brownish). July 26, 2014
Rated 4 out of 5 by Billing Issues And Rewards Program Upon arrival, I signed up for the rewards program. After being unable to log onto the free internet service that came with the rewards program, I found out it had been switched over to one of my room mate's names. Twice I tried to correct this. When we tried to check out, my room mate had been charged for internet service. When trying to correct this, the person I spoke with told me it was charges for using the phone. The only calls made on the room phone was to the front desk. July 22, 2014
Rated 2 out of 5 by Needs attention The rooms are dated. This fact would be accpetable if in addition to being dated the rooms were in better shape. There were trim pieces missing in my room, knobs on drawers missing, and yellow spots above the shower. Not what I expected. It took 20 minutes for me to check in. At 9:00 PM. July 24, 2014
Rated 4 out of 5 by Great location!! This hotel is in a great location. The rooms are nice. Could be a little cleaner. The food at The Draft bar Is good. Have not eaten in the main restaurant but heard the food was good, a little pricey. But overall, I enjoy my stay. July 24, 2014
Rated 1 out of 5 by Restaurant and Double Charges I was charged $100.00 more prior to my checking in for a total of $266.00 when the hotel guidelines stated 1 night's stay required; & charged an additional $92.81 at checkout. I will not be staying at this hotel for next year's visit. While eating lunch at Kitchen Table Restaurant there at hotel, it took 30 minutes after me & my friends provided the waiter our payment to get us checked out; & restaurant wasn't even busy. July 21, 2014
Rated 4 out of 5 by Good overall but room for improvement On a recently 3 night stay, I was originally placed in South Tower which is tired and dated but was moved to the renovated North Tower promptly upon request. The gym was awesome. Room was clean but HOT! I chose the green option to recieve 500 points per night in lieu of maid service. I think going green also means no cool air. A fan was brought to my room but by the last night, I had had it and called the front desk in which maintenance was sent and allowed cool air to flow from vent. It would have been nice if that had been offered the first night. January 15, 2012
Rated 4 out of 5 by Dallas 2014 The room was comfortable and the environment was pleasant. The staff were not as responsive as I would have liked. One day I requested wash cloths and they were never delivered. Although the food in the restuarant was good, the service was extremely slow. July 1, 2014
Rated 4 out of 5 by I enjoyed my stay at this hotel. Overall a very good stay. The only negative was I could hear others in their room showering, flushing toilet, etc. I am assuming they were in the rooms next to me. July 23, 2014
Rated 2 out of 5 by Hotel could use some updating We stayed in the South Tower in a King Room. It was small and the bathroom had room for only one person with very little counter space. The toilet was the old commercial model and mirror had a large crack in it. Our safe in our room would not reset for us to use it. It would be nice to have a refrigerator and/or microwave in the room. July 21, 2014
Rated 5 out of 5 by This hotel had a great number of conference rooms This is a great hotel to attend a convention of any kind/ wedding reception. All employees, regardless of their position/ job were very friendly. The beds/ linens/ pillows set the stage for a very good night sleep. Everything was very clean and the pool & fitness center was excellent. June 29, 2014
Rated 2 out of 5 by Needs Improvement Fitness - good/excel weight machines but, cardio screens mostly unusable -can not be set...frustrating Food choices - poor July 23, 2014
Rated 4 out of 5 by MK Seminar hotel This hotel had very nice rooms and good food. Two additions would be nice -- another mini sink in the hotel rooms -- good for multiple ladies getting ready in the morning. There was a mini sink in the rooms when it was the Adams Mark. The parking was expensive at $21 per night. Otherwise, a very nice place to stay. July 21, 2014
Rated 1 out of 5 by Undesirable I arrived to a large line to register and wait. I was given the wrong key and had to return to request a new key. The air condition did not work and my bed was full of ants. I called for air repair 3 times prior to mid night and as the results of ants demanded a new room. The second room which I was given still had a non working air conditioner which was not addressed until the second day of my stay after 5 PM. July 19, 2014
Rated 2 out of 5 by Extremely Rude Guest Service I arrived for the Dallas Margarita Society Charity Ball held on Nov. 19, 2011, which I attend yearly, and was extremely disappointed by the Guest Service Representative during check in. Considering the unavoidable long wait in line, to be greeted with a condescending tone, smug countenance and irritable demeanor is unacceptable. I obtained an Executive Suite (which is not provided with one King bed). The room was dated and although I expected a delay in room service (given the mass attendance of the ball), I requested a wine bottle opener (corkscrew) around 5 p.m. and after several additional follow-up phone calls making the same request, I received a useless beer bottle opener around 2 a.m. I travel and frequent hotels quite often; my suggestions … go to a different establishment where they value their guests. November 28, 2011
Rated 3 out of 5 by Stay was Ok The room was nice and well cleaned. Windows were a little dirty on the outside, however the room has issues with water pressure. I was sleeping at 4 am and it sounded like construction was going on outside my room. I asked to switch rooms and the receptionist just said it'll go away and there are no rooms available. July 19, 2014
Rated 5 out of 5 by Wonderful surprise. who would've thought that what looked to be a drab weekend would turn into a mini vacation! the executive suite they upgraded us to was huge, and everything 4 star. the staff is attentive, and helpful above and beyond. great trip! July 20, 2014
Rated 4 out of 5 by This hotel has great people. Wonderful people--so helpful and friendly. Rooms are relaxing and comfortable. July 21, 2014
Rated 5 out of 5 by Anniversery The General Manager upgraded our room and when he knew I was taking my wife to the Lionel Richie Concert for our 15th Anniversary , He sent us Champagne, Chocolate covered Strawberries and a Lionel Richie Deluxe CD. Up and beyond! What a class act! Highly Recommend! July 20, 2014
Rated 3 out of 5 by Needs Improvement My stay was nice but my room was hot. Maintenance came and reported it was working but my room remained hot. I would recommend fans be available which I was told they were not. Also I had gone green but even though I filled out card about getting water, coffee and shampoo refilled they never were. I like this hotel but inconsistent from stay to stay. July 18, 2014
Rated 5 out of 5 by Very comfortable, friendly and accommodating staff, excellent restaurants My three day stay was very comfortable, staff very kind and accommodating, really liked the ease of which I could check in and out July 18, 2014
Rated 1 out of 5 by Renovation is needed in this hotel location Dallas Shereton is in need of major renovation. Had to exhange rooms because of wet carpet and oder in the room July 18, 2014
Rated 5 out of 5 by Weekend Relaxation My wife and I spent the weekend at this Sheraton Hotel and had a fantastic time. The food and service at both Draft and the Kitchen Table were absolutely first-rate. Concierge was helpful with directions, check-in was quick and easy. Ronald in the Club Lounge was helpful and a delight to talk with. We will definitely be back in the Fall. July 15, 2014
Rated 1 out of 5 by This hotel has dirty rooms and unfriendly front desk staff. We stayed at this hotel recently during a conference. When we check into the hotel, my companion realized it was a Starwood hotel and wanted to register with her Starwood account. My companion didn't know her account number and she did not have her card with her, but asked the front desk employee if she was able to look it up. The employee rolled her eyes and made a sound of irritation. I told the employee to forget it and we checked in without it. Our room was comfortable, but dirty. April 7, 2014
Rated 5 out of 5 by power outage Power was out when I checked in Megan did an excellent job getting me to my room in unfortunate circumstances. July 16, 2014
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